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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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Careers at Wollaston BMW

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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0% APR on all 4 Series

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We’re on Instagram!

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340i M Performance bodykit & wheel set

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BMW Parts Advisor

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Fixed Price Servicing

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New Car Sales Executive

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Costing Administrator

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Cafe Assistants

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BMW i8 Roadster

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winter health check

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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BMW M Performance Accessory Offer

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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Rob Day

General Sales Manager

David Orton

New BMW Sales Manager
  • Department BMW New Cars

Adam Jeyes

BMW Retail Sales Manager
  • Department BMW New Cars

Mike Cantillon

BMW Retention Manager

Bob Thompson

Product Specialist
  • Department BMW New Cars

Edward Boje

Product Specialist
  • Department BMW New Cars

Denis Kudasev

Product Specialist
  • Department BMW New Cars

George Welsford

Product Specialist
  • Department BMW New Cars

Roger Greenwood

Product Specialist
  • Department BMW Approved Used Cars

Mark French

Product Specialist
  • Department BMW Approved Used Cars

David Edwards

Corporate Sales Manager
  • Department BMW and MINI Corporate Sales

Ross Kilroy

Local Business Development Manager
  • Department BMW and MINI Corporate Sales

Ricky Byrne

LOCAL BUSINESS DEVELOPMENT MANAGER
  • Department BMW and MINI Corporate Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

originally told that the car was ready for collection. when i arrived it would be another 2hrs minimum (advisor very apologetic) - the car was being returned to me that evening. Worst problem was that it was not repaired properly and needs to go back

Service

The service was good,communication was good,however they supplied me with someone else's invoice for the MOT,this included their name and vehicle details. With the recent GDPR rulings coming into play more care should be given to prevent this.

Service

Wollaston are very easy to talk to if you have a problem it’s sorted full stop.

Service

The only negative was that it look several attempts to get through to the service dept on the phone when I needed to change the date of my service. Otherwise 5 stars, good communication, incredibly helpful, getting me a lift home at the last minute

Service

Pleasant environment, and a friendly, helpful and efficient team.

Service

I like the videos which shows if everything ok with the car

Service

I volunteered the reason for the warning light and after 2 days the technician agreed with my tentative diagnosis and I was charged an excessive minimum workshop fee

Service

MOT successfully completed but also highlighted items which will need attention before the next one, which allows me to make further appointments before the end of the year.

Service

See above, lack of the standard I would expect from BMW

Service

Car serviced punctually and cleaned well. Main negative was that the service info was not recorded electronically - I spotted this when about to leave so had to return to summon the engineer. Minor point - not offered any drink/food

Service

The front of house staff Are very welcome and smart and nothing is too much trouble and thorough

Service

When i was due to collect my car i had to make an unexpected trip to hospital and the team at Woolaston were great and got my car dropped back to me that week even though it was out of area for them.

Service

Wollaston themselves are excellent, good service and keep the customer informed

Service

From when I purchased the car to having it serviced, much like the above, all staff are very professional and helpful.

Service

Easy to book, slots available same week. I like the "while you wait" service - I can go for a run along the river. Friendly reception.

Service

Friendly, professional staff

Service

Car serviced and cleaned as promised

Service

always professional attitude of all staff

Service

Most helpful and look after customers while waiting for car to be serviced

Service

Got the work done with minimum amount of time.

Service

Great customer service as always

Service

Good service my car has been at this dealership many times for service even tho I didn’t buy the car from them

Service

Excellent customer service attitude and very attentive and supportive

Service

took video of problem--no news since

Service

Would have preferred to have car collected

Service

Good service

Service

Service completed in scheduled time, including car clean

Service

Service was excellent - car picked up, very helpful staff at collection and at service desk, video of health check was a good touch.

Service

The service experience was excellent plus a lovely bacon roll for breakfast with tea and coffee. Also the price was very competitive for the service.

Service

As above, they are always courteous , generally adapt to my timetable

Service

was quick

Service

Quick-quality.

Service

Please see answer above. I have to say Wollaston are doing all they can it is BMW who have yet to agree to the final solution related to item 3. in 1. above.

Service

Very satisfied and happy with the service I received.

Service

All in all this is BMW. This is not another lesser brand of car, in which case i would have expected that kind of service.In the past this BMW centre has been unquestionable and thoroughly reliant, on both mine and my partners car

Service

Nice people very helpful

Service

Over and above service

Service

As always so perfeshenal

Service

Again Great Service

Service

Took three weeks to get a service booking. The information they held on my car was incorrect and I’m expected to drive back there to get it corrected

Service

Having been a customer for 40yrs the service has deteriorated over the last few years, when trying to book the car for service , to speak to someone in service reception,calls are never returned,having to phone back at leased 3 times to get through.

Service

Again, Wollaston Motors are always very helpful and very professional

Service

Always Serviced to the highest standard.

Service

Always professional and as we have used this Dealership for 25 years and up until now have never had any problems hopefully it will continue.

Service

Tyres were replaced at an £90 premium against other tyre suppliers and still it kept telling me to check tyre pressures.

Service

And that time had to be allocated at my cost which would be £87+Vat (to remove dust caps..!!!) my car was returned to me clean-ish condition, im still to get any feedback from The tyre pressure issues ? looks like they were topped up/checked (cont.)

Service

Everything went to plan

Service

job done no problems

Service

I chose to drop off the car at the dealer and was told the service would take about 1.5hrs .... it actually took nearly 3hrs

Service

Car cleaned inside out.

Service

Car brake fluid changed and various checks carried out without issue. Good feedback re tyres including one having a bulge but no correlation that my reported rough running maybe related given no system errors reported. Tyres changed, issue resolved!

Service

Had the car from 8am - 5:30 pm but failed to even wash it after the service and Mot.

Service

The car is performing get better since the service

Service

Took twice as long as originally told it would take, but was not kept informed of the likely delay.When I got the car back I found:dash cam disconnectedradii re-tuned to another stationthe seat back had been adjusted auto lights switched off

Service

So well informed on what to expect on the day, everything done on time, and the car was showroom clean at the end of it all.

Service

Whilst the service was very good we have not managed to resolve the problem with the cruise control on my car so I can only be fairly satisfied.

Service

One key reason the car came in was to have some warranty repairs and these couldn't be completed due to poor preparation work by the body shop team. The overall experience I have of Wollaston is down to the greatcare and interest shown by Milke York

Service

forgot to mention to me that I had an immediate attention on one of my tyres

Service

Very professional and got me in a BMW for the first time...i will never look back

Service

Although the overall service experience was good, the report we received when collecting the car said the vehicle had been complimentary cleaned inside and out. Unfortunately it hadn't.

Service

Everything was as expected

Service

For this visit only, there were issues that I wasn’t at all satisfied about. However, in fairness to Wollaston, they made an effort to put things right and this was not an experience I normally have with them. I would still use and recommend them.

Service

texted to let me know progress

Service

I was able to have a timed appointment, rather than loosing the use of my car for at least 1/2 a day

Service

The phones were not being answered on time as l had to call to find out what was happening with my vehicle.

Service

The bmw service team went above and beyond to find me a courtesy car and done this quickly and promptly.

Service

The BMW customer care I receive from all depts. is excellent, 5 out of 5

Service

I had a call advising me the front discs and pads could do with replacing. As I was aiming to change my car soon, I declined. I was told I only had 1mm on the pads, and to use the car as little as possible. The citnow film showed 5mm & 3mm. NOT GOOD!

Service

All work required was carried out. Car health check was done. I asked for a call back after the service which did not happen so not completely satisfied.

Service

Work carried out professionally.

Service

Kind staff always very helpful Amazed how people remember events and conversations I had with them 3 years ago, very very professional

Service

Done on time which is important when you are waiting for the vehicle.

Service

What matters to me the most, is the honesty, integrity knowledge what you apply to looking after me and my car. You know my needs, wants and can meet.

Service

There was nothing wrong with the service.The car was also booked in for a recall job on the reversing camera but I was told the parts were not in yet.As of yet I still haven't received notification that the parts are in stock yet ! 3 weeks on.

Service

Polite and efficient sevice

Service

Everything fully explained and took time to inform

Service

Little bit of a fluster getting the loan car sorted, had been booked in for over two weeks so shouldn’t have been such an issue, however of all the bmw garages I’ve gone to and dealt with Wollaston is right at the top

Service

Extremely helpful and couteous

Service

Courteous at all times. Staff outstanding in that respect. Unfortunate that I was informed at the end of the day that my MOT failed about the work that needed to be done. However staff quickly responded to my dilemma had made a courtesy car available

Service

Specifically requested it by 3pm. Rang at 2.30 and it was about to go to the workshop. I asked that it be returned to me immediately unserviced. The only reason I haven’t scored lower is that they rescheduled and offered to collect it next time.

Service

No communication and I constantly had to chase!

Service

Service was okay but had to chase for update on my car.

Service

I try for long time to get în contact with a particular member of staff,and I don't hard many reply tat Im still waiting But overall it's alright Thank you

Service

The arrival process was sorted straight away and the service was done quickly. Very comfortable waiting area and the time flew by while looking at my potential next BMW purchase

Service

As above not good answer when I bothered to call before.

Service

The sales team at Wollaston were extremely professional, well informed and helped walk me through the process of buying my car. A stark contrast to the stereotype car salesman. I have bought two cars from them and will buy my next from them in future

Service

My car was booked in for a known fault. Due to poor communication between used sales and service dept. The part it was in for was not in stock on the day it was booked. My car will be back again in 2 weeks. Causing inconvience to me and cost to you.

Service

Customrs are well looked after

Service

would have been better if not kept waiting when picking up car

Service

For same reasons as above

Service

very helpful staff and good way of communicating service info via videos

Service

Faultless organisation and operation. Excellent reception staff and technician feedback.

Service

All of the staff are always very helpful.

Service

The service manager and his team were spot on

Service

Did exactly what was required at a time that suited me

Service

Richard Rhodes our new car sales contact at Wollaston BMW kept us informed all the way through the purchase process and made the collection day experience special.

Sales

Courteous and helpful

Sales

always had good service from Wollaston Motors having purchased 5 cars from them over the years

Sales

EXCELLENT SERVICE

Sales

Excellent service, Ed was excellent throughout

Sales

Adam was very accommodating with me especially with my work commitments

Sales

the sales guy Bob Thompson had the right balance .. this is the third BMW i have bought via him at Wolleston Motors

Sales

On time, verry kind people.

Sales

Again, once Simon walked me through the process from choosing the car configuration to the colour, it worked out exactly as explained. I can’t be any happier that getting exactly what I asked for.

Sales

Questions answered well. Friendly discussions. Professional. All points covered during the process.

Sales

Very helpful & supportive - though email correspondence seems patchy where i needed to chase

Sales

Very efficient.

Sales

every step of the way was easy and enjoyable

Sales

clear date given salesman coming in on his day off

Sales

Great service by George Welsford

Sales

Totally satisfied. We have a close association with Tony Soto who always provides us with knowledge and expertise on our chosen cars - we trust him and his judgement.

Sales

Great service with regular contact from Richard Rhodes my representative

Sales

Very happy throughout the process.

Sales

Hi.My experience was excellent, I felt also after the sale the service was still very good.

Sales

The friendly, courteous and always helpful personal service form Denis Kudasev.

Sales

Bob was great he knew I needed a car quickly and got me a great deal quickly and with no pressure

Sales

The whole experience was stress free, relaxing and what you would expect from BMW

Sales

The staff at Wolaston BMW were great!

Sales

Nothing at all to complain or bother about

Sales

The help and advice from salesman was fantastic, felt like a highly valued customer

Sales

When my car didn’t turn up on expected handover date due to the snow, BMW Wollaston lent me an X5 for the duration of 6 days. Also the the reveal of my new car was very satisfying.

Sales

Quick, easy, thorough, knowledgeable, friendly, tidy and extremely polite.

Sales

100% satisfide

Sales

Notwithstanding a delay in delivery of my car due to a technical issue, the service and care given by the team and the General Sales Manager, Robert Day, was excellent.

Sales

Richard Rhodes and the team have always been very professional and helpful as was Michael Yorke allaying an converns over servicing costs etc.

Sales

Excellent service from Denis Kudasev whom we dealt with throughout the purchase of the car

Sales

The ordering process was efficient and i was kept updated on the car build on a regular basis.

Sales

Denis was not pushy, but very knowledgeable and answered all my queries however weird they were!

Sales

As above product knowledge of Tony Soto, help given at collection

Sales

The car had to go back for a few days as the sat nav was not installed

Sales

I had a positive experience

Sales

It was very stress free!

Sales

Having now bought six BMW's from them, all of which have been serviced and (occasionally) repaired - the level of care and attention as well as the personal service is to be admired and appreciated.

Sales

Found Ed Boje to be first class. However the overall Showroom experience wasn't so great - very open plan no privacy.Ed's desk is also next to the main showroom entrance !It was a cold day but the showroom was freezingSalesman should have booths

Sales

I will be very satisfied if my three issues are satisfactorily resolved.

Sales

Again all very professional and customer service orientated

Sales

again, Ed Boje is just great person to deal with, he was the main reason that this entire experience was so stress-free and we really enjoyed oruselves!!

Sales

It was all very efficient

Sales

Customer Service

Sales

The experience was tarnished by a series of unpleasant hard sells, done in an extraordinarily patronising and heavy handed fashion, for top up insurances - which are next to worthless and bring BMW and the dealership into disrepute.