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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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originally told that the car was ready for collection. when i arrived it would be another 2hrs minimum (advisor very apologetic) - the car was being returned to me that evening. Worst problem was that it was not repaired properly and needs to go back
The service was good,communication was good,however they supplied me with someone else's invoice for the MOT,this included their name and vehicle details. With the recent GDPR rulings coming into play more care should be given to prevent this.
Wollaston are very easy to talk to if you have a problem its sorted full stop.
The only negative was that it look several attempts to get through to the service dept on the phone when I needed to change the date of my service. Otherwise 5 stars, good communication, incredibly helpful, getting me a lift home at the last minute
Pleasant environment, and a friendly, helpful and efficient team.
I like the videos which shows if everything ok with the car
I volunteered the reason for the warning light and after 2 days the technician agreed with my tentative diagnosis and I was charged an excessive minimum workshop fee
MOT successfully completed but also highlighted items which will need attention before the next one, which allows me to make further appointments before the end of the year.
See above, lack of the standard I would expect from BMW
Car serviced punctually and cleaned well. Main negative was that the service info was not recorded electronically - I spotted this when about to leave so had to return to summon the engineer. Minor point - not offered any drink/food
The front of house staff Are very welcome and smart and nothing is too much trouble and thorough
When i was due to collect my car i had to make an unexpected trip to hospital and the team at Woolaston were great and got my car dropped back to me that week even though it was out of area for them.
Wollaston themselves are excellent, good service and keep the customer informed
From when I purchased the car to having it serviced, much like the above, all staff are very professional and helpful.
Easy to book, slots available same week. I like the "while you wait" service - I can go for a run along the river. Friendly reception.
Friendly, professional staff
Car serviced and cleaned as promised
always professional attitude of all staff
Most helpful and look after customers while waiting for car to be serviced
Got the work done with minimum amount of time.
Great customer service as always
Good service my car has been at this dealership many times for service even tho I didnt buy the car from them
Excellent customer service attitude and very attentive and supportive
took video of problem--no news since
Would have preferred to have car collected
Service completed in scheduled time, including car clean
Service was excellent - car picked up, very helpful staff at collection and at service desk, video of health check was a good touch.
The service experience was excellent plus a lovely bacon roll for breakfast with tea and coffee. Also the price was very competitive for the service.
As above, they are always courteous , generally adapt to my timetable
Please see answer above. I have to say Wollaston are doing all they can it is BMW who have yet to agree to the final solution related to item 3. in 1. above.
Very satisfied and happy with the service I received.
All in all this is BMW. This is not another lesser brand of car, in which case i would have expected that kind of service.In the past this BMW centre has been unquestionable and thoroughly reliant, on both mine and my partners car
Nice people very helpful
Over and above service
As always so perfeshenal
Again Great Service
Took three weeks to get a service booking. The information they held on my car was incorrect and Im expected to drive back there to get it corrected
Having been a customer for 40yrs the service has deteriorated over the last few years, when trying to book the car for service , to speak to someone in service reception,calls are never returned,having to phone back at leased 3 times to get through.
Again, Wollaston Motors are always very helpful and very professional
Always Serviced to the highest standard.
Always professional and as we have used this Dealership for 25 years and up until now have never had any problems hopefully it will continue.
Tyres were replaced at an £90 premium against other tyre suppliers and still it kept telling me to check tyre pressures.
And that time had to be allocated at my cost which would be £87+Vat (to remove dust caps..!!!) my car was returned to me clean-ish condition, im still to get any feedback from The tyre pressure issues ? looks like they were topped up/checked (cont.)
Everything went to plan
job done no problems
I chose to drop off the car at the dealer and was told the service would take about 1.5hrs .... it actually took nearly 3hrs
Car cleaned inside out.
Car brake fluid changed and various checks carried out without issue. Good feedback re tyres including one having a bulge but no correlation that my reported rough running maybe related given no system errors reported. Tyres changed, issue resolved!
Had the car from 8am - 5:30 pm but failed to even wash it after the service and Mot.
The car is performing get better since the service
Took twice as long as originally told it would take, but was not kept informed of the likely delay.When I got the car back I found:dash cam disconnectedradii re-tuned to another stationthe seat back had been adjusted auto lights switched off
So well informed on what to expect on the day, everything done on time, and the car was showroom clean at the end of it all.
Whilst the service was very good we have not managed to resolve the problem with the cruise control on my car so I can only be fairly satisfied.
One key reason the car came in was to have some warranty repairs and these couldn't be completed due to poor preparation work by the body shop team. The overall experience I have of Wollaston is down to the greatcare and interest shown by Milke York
forgot to mention to me that I had an immediate attention on one of my tyres
Very professional and got me in a BMW for the first time...i will never look back
Although the overall service experience was good, the report we received when collecting the car said the vehicle had been complimentary cleaned inside and out. Unfortunately it hadn't.
Everything was as expected
For this visit only, there were issues that I wasnt at all satisfied about. However, in fairness to Wollaston, they made an effort to put things right and this was not an experience I normally have with them. I would still use and recommend them.
texted to let me know progress
I was able to have a timed appointment, rather than loosing the use of my car for at least 1/2 a day
The phones were not being answered on time as l had to call to find out what was happening with my vehicle.
The bmw service team went above and beyond to find me a courtesy car and done this quickly and promptly.
The BMW customer care I receive from all depts. is excellent, 5 out of 5
I had a call advising me the front discs and pads could do with replacing. As I was aiming to change my car soon, I declined. I was told I only had 1mm on the pads, and to use the car as little as possible. The citnow film showed 5mm & 3mm. NOT GOOD!
All work required was carried out. Car health check was done. I asked for a call back after the service which did not happen so not completely satisfied.
Work carried out professionally.
Kind staff always very helpful Amazed how people remember events and conversations I had with them 3 years ago, very very professional
Done on time which is important when you are waiting for the vehicle.
What matters to me the most, is the honesty, integrity knowledge what you apply to looking after me and my car. You know my needs, wants and can meet.
There was nothing wrong with the service.The car was also booked in for a recall job on the reversing camera but I was told the parts were not in yet.As of yet I still haven't received notification that the parts are in stock yet ! 3 weeks on.
Polite and efficient sevice
Everything fully explained and took time to inform
Little bit of a fluster getting the loan car sorted, had been booked in for over two weeks so shouldnt have been such an issue, however of all the bmw garages Ive gone to and dealt with Wollaston is right at the top
Extremely helpful and couteous
Courteous at all times. Staff outstanding in that respect. Unfortunate that I was informed at the end of the day that my MOT failed about the work that needed to be done. However staff quickly responded to my dilemma had made a courtesy car available
Specifically requested it by 3pm. Rang at 2.30 and it was about to go to the workshop. I asked that it be returned to me immediately unserviced. The only reason I havent scored lower is that they rescheduled and offered to collect it next time.
No communication and I constantly had to chase!
Service was okay but had to chase for update on my car.
I try for long time to get în contact with a particular member of staff,and I don't hard many reply tat Im still waiting But overall it's alright Thank you
The arrival process was sorted straight away and the service was done quickly. Very comfortable waiting area and the time flew by while looking at my potential next BMW purchase
As above not good answer when I bothered to call before.
The sales team at Wollaston were extremely professional, well informed and helped walk me through the process of buying my car. A stark contrast to the stereotype car salesman. I have bought two cars from them and will buy my next from them in future
My car was booked in for a known fault. Due to poor communication between used sales and service dept. The part it was in for was not in stock on the day it was booked. My car will be back again in 2 weeks. Causing inconvience to me and cost to you.
Customrs are well looked after
would have been better if not kept waiting when picking up car
For same reasons as above
very helpful staff and good way of communicating service info via videos
Faultless organisation and operation. Excellent reception staff and technician feedback.
All of the staff are always very helpful.
The service manager and his team were spot on
Did exactly what was required at a time that suited me
Richard Rhodes our new car sales contact at Wollaston BMW kept us informed all the way through the purchase process and made the collection day experience special.
Courteous and helpful
always had good service from Wollaston Motors having purchased 5 cars from them over the years
Excellent service, Ed was excellent throughout
Adam was very accommodating with me especially with my work commitments
the sales guy Bob Thompson had the right balance .. this is the third BMW i have bought via him at Wolleston Motors
On time, verry kind people.
Again, once Simon walked me through the process from choosing the car configuration to the colour, it worked out exactly as explained. I cant be any happier that getting exactly what I asked for.
Questions answered well. Friendly discussions. Professional. All points covered during the process.
Very helpful & supportive - though email correspondence seems patchy where i needed to chase
every step of the way was easy and enjoyable
clear date given salesman coming in on his day off
Great service by George Welsford
Totally satisfied. We have a close association with Tony Soto who always provides us with knowledge and expertise on our chosen cars - we trust him and his judgement.
Great service with regular contact from Richard Rhodes my representative
Very happy throughout the process.
Hi.My experience was excellent, I felt also after the sale the service was still very good.
The friendly, courteous and always helpful personal service form Denis Kudasev.
Bob was great he knew I needed a car quickly and got me a great deal quickly and with no pressure
The whole experience was stress free, relaxing and what you would expect from BMW
The staff at Wolaston BMW were great!
Nothing at all to complain or bother about
The help and advice from salesman was fantastic, felt like a highly valued customer
When my car didnt turn up on expected handover date due to the snow, BMW Wollaston lent me an X5 for the duration of 6 days. Also the the reveal of my new car was very satisfying.
Quick, easy, thorough, knowledgeable, friendly, tidy and extremely polite.
Notwithstanding a delay in delivery of my car due to a technical issue, the service and care given by the team and the General Sales Manager, Robert Day, was excellent.
Richard Rhodes and the team have always been very professional and helpful as was Michael Yorke allaying an converns over servicing costs etc.
Excellent service from Denis Kudasev whom we dealt with throughout the purchase of the car
The ordering process was efficient and i was kept updated on the car build on a regular basis.
Denis was not pushy, but very knowledgeable and answered all my queries however weird they were!
As above product knowledge of Tony Soto, help given at collection
The car had to go back for a few days as the sat nav was not installed
I had a positive experience
It was very stress free!
Having now bought six BMW's from them, all of which have been serviced and (occasionally) repaired - the level of care and attention as well as the personal service is to be admired and appreciated.
Found Ed Boje to be first class. However the overall Showroom experience wasn't so great - very open plan no privacy.Ed's desk is also next to the main showroom entrance !It was a cold day but the showroom was freezingSalesman should have booths
I will be very satisfied if my three issues are satisfactorily resolved.
Again all very professional and customer service orientated
again, Ed Boje is just great person to deal with, he was the main reason that this entire experience was so stress-free and we really enjoyed oruselves!!
It was all very efficient
The experience was tarnished by a series of unpleasant hard sells, done in an extraordinarily patronising and heavy handed fashion, for top up insurances - which are next to worthless and bring BMW and the dealership into disrepute.