Wollaston Star Rating
Sales
24 comments from 56 reviews
Service
48 comments from 135 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"the dealership is friendly"
"IT was in for something very simple and i was told it would take 45 minutes it took over 2 hours which they thought was not a problem!"
"They forget to reset service light."
"Excellent service and a completely pleasurable experience"
"The charges for body shop repair were a lot more then idependants."
"See earlier comments"
"Although the car was only booked in for summer tyre swap, the dealership also inspected air con and a radio fault"
"There do seem to have been dramatic and very welcome improvements in customer service in terms of layout and parking at arrival, greeting, attitude and communication."
"The service I received at Wollaston was First Class. From arriving at the dealership to driving away after the work was completed I was made to feel extra special everyone went the extra mile to make sure my visit was perfect"
"Coffee machine out of order."
"Both Kirsty and Holly on the Wollaston service desk are very helpful."
"Apart from some confusion on the part of the dealership as to the date it was booked in for service the while you wait service was excellent with accurate timings."
"The thing that I was disappointed with the waiting around afterwards I was told the vehicle was ready to collect and it was not."
"Car is never ready when i go to pick it up.would be ideal to pick up and drop off."
"All been good."
"Keep up the good work,"
"Very efficent, welcoming and keep you up to date."
"They have helped me by lending me cars and doing what they can; due to procedures emailing the technical department there hands are tied. They have been very professional and empathetic."
"They did not repair the car. The fog light is damaged and I need a new bumper because of it. There is no physical damage to bumper at all."
"The car was misfirng and I was charged £70.00 for a diagnosis which confirmed the car was misfiring, then had to take the vehicle else where to be fixed with a correct diagnosis."
"I am satisfied with the service i delt with Becky who was very infomrative and kept me in the loop. My problems have not been fixed completly but she has been very proactive which is nice."
"They took nearly two hours to change two tyres"
"my car stood idle for 45 mins after book in time which I did early waiting time was twice as long as indicated"
"good service and helpful staff"
"Problemis not resolved. service manager promised to contact BMW and report back to me,i still await his call."
"Still under warranty and service plan."
"I was so satisfied that I booked my 40,000 mile service a couple of weeks later."
"Kept me informed, excellent service"
"Really pleased, no courtesy car available so they found me a demo car"
"Good service"
"Excellent attention by staff who were both extremely polite and personable"
"Wollaston seemd to take care of me as a customer, and ther seem to be no problems with the quality of work undertaken."
"Very pleasant staff"
"I was looked after very well."
"Just the telephone process, booking in. I was told that the dealership was quiet it was busy and the work was completed later than I anticipated."
"They are very professional and helpful."
"They make the whole experience very professional and if you have to wait a long time they give you coffee and snacks"
"excellent"
"very welcoming"
"car sold to me with faults which I expected them to deal with. I had a problem with the wheel last year they mis-handled that they should have tested the wheel and addressed the problem but they didn't and it cost me £480 which included the new tyre"
"I was left waiting and wasn't advised of what the hold up was. The work had not been completed that the car went in for."
"Everything seemed very good but quite pricey"
"Good front desk and reception services and hospitality. Prompt servicing."
"Had to return the car with a misaligned steering wheel"
"Although I'm very satisfied with the service I would have liked to have had a replacement car for the time my vehicle was in the workshop."
"Going to Milton Keynes was as good an experience as the previous dealer I used was bad"
"The booking was the worst ever, awful. No answer in service, message left on reception which wasn't passed on"
"did what they said, on the time that they said, for the cost that they said."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The whole Wollaston Motors experience is exemplary"
"Framed photograph of new car was a nice touch, gorgeous flowers too"
"Some paperwork issues"
"As the previous answer, a very good buying and delivery experience."
"very efficient and knowledable"
"Having brought new Toyota, Honda and Mini . The BMW has been my most disappointing ,"
"Excellent service from all concerned, in particular Bob Thompson, many thanks"
"Excellent"
"Excellent dealership"
"Very pleased"
"The only comment I have is that I have had is that I have an financial enquiry."
"Very helpful, relaxed and couldn't do enough to make the purchase a pleasant exoerience."
"A relaxing experience with friendly staff who know their products inside out."
"they were very good very pleasant ."
"I could not fault them."
"The most drama free experience I have ever had purchasing a new vehicle."
"Andrew Payne was just excellent, lovely coffee and a beautiful bouquet of flowers"
"Excellent service from start to finish."
"we agreed a price of the vehicle and i went to pay and he had taken the seal and proceed without tell me. I looked before i signed i check and found it out and the salesman went bright red and said he was sorry."
"I found Wollaston very friendly and professional. They met all of my requirements and were ap pleasure to deal with."
"Very impressed at Woolaston, the new sales team were excellent. An enjoyable experience"
"The car was delivered in pristine condition and we were given full operating instructions by the driver"
"Great service and experience"
"Very impressed with BMW dealership, didn't get the same satisfaction from Audi and Mercerdes. Rob Thompson was excellent"