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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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Careers at Wollaston BMW

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Fixed price servicing

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New Car Sales Executive

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Costing Administrator

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Cafe Assistants

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Service Advisor

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ADBLUE®

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BMW i8 Roadster

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winter health check

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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1.9% APR on all BMW X1 models

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The new BMW X2

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BMW M Performance Accessory Offer

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

We've had one or two issues in the past but they have always been overcome by Wollaston so we are happy to be a continued customer.

Service

Very high prices!

Service

The Reason For My Rear Tyres Being Bald On The Inside Was Not Investigated. Meaning I Had To Return With The Vehicle.07778 996450

Service

Only after the service did it become apparent why it needed the service - brake pads - and 30K miles of quite gentle driving seems not a lot for a set of brake pads.

Service

The service provided was exactly as promised. My only quible is that the BMW service system requires low mileage cars to have too many service visits. In my case 2 visits in a year when I only covering about 6K miles.

Service

As above.

Service

Good communication and timely delivery

Service

Car had software update and felt more responsive ...thank goodness. The concern as a customer is that software updates can change the feel of your car... I guess in the same way software updates can slow down your home computer.

Service

Friendly, efficient and highly competent. All this and free breakfast too!

Service

Used Wollaston for 2 different vehicles recently. Comms and service were good, but 2 visits called for parts which were not available from stock. As the items were brake pads and tyres I was surprised they were not available for immediate fitting.

Service

Prompt, efficient and friendly service.

Service

Refused to service my car before a trip to Europe, as it was slightly under the interval. But then went on to service my dads 235i which was under the mileage.

Service

Good service from the staff. Pay for premium experience

Service

As question 1 answer but part ordered 17/11/17 to be fitted on service 21/12/17 was not fitted and I am still waiting as of 2/1/18

Service

My waiting time was expertly supported by friendly staff and coffee and a delicious bacon sandwich.

Service

Excellent customer service, very organised and kept informed of any extra work required.

Service

All work completed satisfactorily and on time

Service

as above

Service

I love the text I receive showing the actual service of the vehicle

Service

service is great every time

Service

A bit expensive

Service

Just cannot find fault or failings within your organisation or the personnel.

Service

Work carried out efficiently and on time

Service

helpfull team

Service

On arrival they were not ready for me.A new system had just gone live and my vehicle details were incorrect.I wasn't given a service check sheet.A few days later my wife found two small bolts in the passenger foot well which hadn't been put back.

Service

Same as above

Service

Some confusion of time fast track service booked in for ,but once sorted service was excellentb

Service

As per answer to 1. above

Service

Price was more than I expected

Service

Space to work while I waited.

Service

all quite good but with some delays

Service

Problem not resolved. Needs booking in again

Service

Excellent service

Service

Great atmosphere and professional service

Service

The overall experience is a pleasure (read above).

Service

The service took 1.5 hours longer than quoted

Service

The did everything i asked for

Service

The service from the service staff was A* but the reason for the 3 stars is.. my car was washed for me and it wasn't a good. There were water marks everywhere, the bonnet has light scratches now. The rear view mirror had finger marks. Very poor wash

Service

For the same reasons as in Q.1 above. Communication with the dealership was straightforward and the service was well executed. The service department also called me to seek my authorisation to proceed once they had a cost estimate.

Service

Everything as expected, required

Service

Compared to the complimentary after care that we receive on our smart car, whilst everything was taken care of, some of the experience was a little lacking. Smart offer 4 free valets/ yr and will do tyre pressure and any levels as part of their care

Service

Very pleased with the level of service provided by the BMW team.

Service

Excellent professional and friendly service and they do not try and sell you any extras! Went for a winter check and only think I'm not happy with is the winter kit. A scraper and a de-icer. Although free not really worth £39.99 as they claim!

Service

Offered a complimentary sandwich while waiting

Service

Great job on my car

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Kept informed of progress

Service

Great cars Great staff Great service

Service

The service from Wollaston was fine, it was the events that precedede this which I found to be unsatisfactory

Service

As above. Any enhancements required are a bonus and can actually be more economical than putting the vehicle into a cheaper indy garage.

Service

Could not have been better.

Service

I would have given 5 stars but we had a little misunderstanding about the work required when I booked the car in. Everything was sorted out satisfactorily.

Service

Dropped car off at 8am. Arranged to pick up @ 3. Got call at 2.30 to say ready. I got delayed & didn't arrive till 4 but car not ready- it hadn't had valet which they then rushed through & did a real poor job of. Made me late for a meeting.

Service

They said they were going to provide a complimentary wash but failed to do so.

Service

The service was excellent from start to finish. I would particularly like to commend Michael York,the service manager.

Service

.

Service

It wasn’t Wollaston, I purchased the car from SYtner Leicester

Service

Again, level of service is what I would expect.

Service

This was a while you wait service, my car was ready in less than 2 hours, I also took the opportunity to take a pre-arranged test drive the new 5 series while I was waiting.

Service

Completely satisfied with job done

Service

The process of booking was painful as was the subsequent communication with various members of the Wollaston team to have to warranty repairs undertaken. I still have a message in the car saying ‘service due’ which I’m still trying to get a reply !?

Service

Easy to deal with and job always good

Service

Efficient check in.

Service

Very professional

Service

I was disappointed that the discount offered off the service cost was not applied to all items as that seemed rather nit picking; if you charge to dispose of oil surely the discount should apply to that cost as well as to the replacement??

Service

They did everything asked of them and were responsive to a query I had with the sat.nav.

Service

My experience was everything I expected. All timely and expensive just like Inwas quoted.Not sure I have received my body shop quote.My cars service history has not updated in the internal memory.

Service

As above plus the car returned ahead of schedule, clean, with all work complete.The only drawback is the long wait between booking and the service if you need a courtesy car - over three weeks.

Service

Score 4.5Just a key mix up at the end.

Service

Service team were very patient and explained everything in great detail

Service

Very professional staff and services provided. Pre and post service.

Service

Swift efficient friendly service

Service

Work carried out as agreed. Car handed back cleaned and on time. After an operation I was in a bit of pain so without being asked the staff member brought the vehicle to me at the front door. Very thoughtful and much appreciated.

Service

Again very efficient

Service

The fault we'd identified with our car was carefully diagnosed and dealt with. We were kept informed of progress throughout the time the car was at the garage

Service

My car went in to have wheels changed to winter tyres which I was told would take about 1 1/2 hours. This in fact took 2 1/2 hours and I had to chase them up twice as I had arranged to collect a friend from hospital on basis of what I had been told.

Service

staff pleasant and courteous, work completed to satisfactory standard

Service

collected car brought back kept fully up to date with progress

Service

Everything was carried out to my satisfaction

Service

Everything covered as requested.

Service

Couldn't be easier for me as customer

Service

1 Your Recall letter does not make clear that this was a Recall (nor mention the DVLA website where I discovered it was actually two Recalls in one).2 Your letter therefore did not make clear if the Recall was urgent.3 Car valeted very well. Thanks

Service

You did what I expected of you

Service

Appreciated the initial heads up regarding the fault with my roof and car clean.

Service

Everything was thought out to give the customer complete satisfaction

Service

As per previous; Collection Service was excellent. Car returned clean inside and out. Full diagnostics provided along with Healthcheck video.

Service

Very helpful staff

Service

All my questions were answered politely.

Service

Polite, friendly, conscientious, hassle free, no misleading and efficient

Service

The only issue encountered which has limited the score to a 4 rather than a 5 was that my loan car, a BMW i3, was not fully charged when I dropped my car off for it's service and so I had to wait in the service lounge until the i3 had enough charge.

Service

Customer Service is excellent. From the moment you phone to book the vehicle in the staff are polite. The courtesy call the day prior is very well received and a personal touch. The staff are very personable & make you feel like the customer.

Service

Good service. Welcome a bit strange.

Service

From booking to picking up everything went well. The video email is a nice touch showing the inspection being carried out.

Service

said they would ring me when car was ready but didn't, then had difficulty getting through to someone to confirm work was done.

Service

I like how they keep you informed of when your car is available and they go that extra mile to ensure an issue is sorted before returning the car. Staff are always really friendly and helpful

Service

The service & reception area is good and all of the staff are very friendly and helpful with communication also good.

Service

All staff are friendly professional and efficient. I found them swift to attend to my needs and honest in reporting issues requiring attention.

Service

Always professional and friendly.

Service

Couple of potential future faults highlighted but not really clear whether they need dealing with soon or if just for advice.

Service

One minor blip : Had to return the vehicle to have the service warning reset.

Service

My car was in for service, a few parts needed to be ordered so it was kept over for a few days until I could collect it. I was offered a loan car but didn’t require one.Kirsty the service manager is very helpful and attentive.

Service

Good service and pleasant personnel

Service

Convenient location and appointment. Loan cars available

Service

Everything completed that I asked for delivery and collection was pain free.

Service

As per answer to question 1

Service

Excellent service !

Service

Great service, very helpful people. Keep me informed and are very reliable. Always a pleasure to deal with them.

Service

This branch was helpful overall and I got my new tyre fitted, but they were not as easy to deal with as either my local York branch, or BMW assist.

Service

My car went in for an engine noise, I was told this was part of the car.I was also informed the new car would not support my I-pod which was annoying. The courtesy car was dirty inside, felt occupied and was not a pleasant experience

Service

As above excellent service

Service

The Staff are very attentive and very well informed and really do look after the customers needs

Service

Very well organised by Kirsty Hill.I appreciated the use of the loan car.

Service

No problem identified despite warning light are returned dirty although service record stated it had been washed

Service

Exceeded expectations.

Service

Wollaston themselves are good but see first comment.

Service

Fault ongoing

Service

Very professional

Service

Did exactly what I needed, no fuss.

Service

For the same reasons as above - mostly satisfied, but we have had some issues.

Service

Quick repair, and comfortable lounge with complementary coffee and bacon sandwich while waiting.Would have been higher, but original booking had to be postponed due to missing parts - odd for a safety recall.

Service

I liked the video that was sent to my iPhone whilst the car was being serviced.

Service

Outstanding service from all staff as always.

Service

Slight issue as they had me down for a drop and wait rather than a timed appointment

Service

Good experience - welcome, sandwich, car clean, all great. Surprised to get a call a couple of days later to say i had to bring the car in again to complete an oil service which i’d intended to do in a few weeks time. Engineer admin error.

Service

The salesman was superb however the way the car was presented to me was extremely disappointing

Service

Information and attention to detail.

Service

The service was fine but the condition of the car afterwards was not up to the usual standards. The wash was very bad. There were streaks and strange greasy marks on the exterior. The interior had been hoovered but the dash etc had not been touched.

Service

I have been visiting the Wollaston service department for over four years and never had an issue but my last service was really poor, the video had no sound, i wasn't allowed to book my car back in and never received a phone when i was promised

Service

Very happy with the sevice.

Sales

Denis has an excellent approach and dealt with my enquiry quickly and effectively.

Sales

Everything was good. Again Dennis did everything he said he would.

Sales

Very good service throughout. Only issue was that the sales consultant was unable to initially place my order due to IT problems with internet access. He tried in vein but I had to return the next day.

Sales

smooth exchange

Sales

Everything was handled smoothly and without fuss

Sales

George our Salesman made us feel important to your company

Sales

I was very pleased with the purchasing process but not the delivery

Sales

We were looked after well.

Sales

Everything on time Car amazing

Sales

It did take a long time go through the paperwork again which left less time to handover the actual vehicle.

Sales

Adam Jeyes was a pleasure to deal with, he was enthusiastic and made sure I got the car I wanted eight the right options. Wollaston Motors was always welcoming.

Sales

Well and truly looked after throughout process.

Sales

The sales person did his utmost to keep me up toate with the progress of the vehicle on order, but the amount of paperwork and hard sell of additional services and products was wearisome.

Sales

I love the car, the staff were friendly and accommodating and the products available were excellent.

Sales

Nice ambience, organised, modern and clean

Sales

Bob the salesman was very patient and knowledgeable this is the 2nd new car I have purchased here and I will be back for a third.

Sales

Friendly engaging and not pushy. Very helpful on technical questions

Sales

A professional approach and personal tailored service. This is not always easy to get right and being a head of service delivery in the financial sector I have very high expectations but Denis managed this perfectly.

Sales

Everything was ready for when I arrived, offered drinks on arrival and process was smooth

Sales

Amazing car, lovely showroom, great coffee(!)

Sales

Reception staff attentive and friendly. Richard could not be faulted..even chasing after our trade in car to retrieve our house keys !!..plenty of coffee.

Sales

Really easy with no drama.

Sales

They took care of me according to my needs & gave me the best possible offers that are available.

Sales

Tiny glitch on original deal but you more than compensated by offering a new and better deal

Sales

There were no questions that I asked and didn't have full confidence in the answers.

Sales

People where very nice with us and very helpfull

Sales

Salesman (Jim Turner) was very professional in handling my experience. It was a pleasure to deal with him.

Sales

Bob and the team at Wollaston were very helpful and attentive

Sales

Richard Rhodes exceeded my expectations

Sales

Everything promised was done - I believe I had a fair deal

Sales

The show room standard and availability of a broad range of cars and services. Staff are very friendly and approachable. knowledge and confidence of the product range very reassuring.

Sales

Dealt with Wollaston Northampton with all of my BMW cars and always felt as though they look after me.

Sales

Obtained the exact spec of car requested but given options too

Sales

Good relationship with the dealer and feel looked after

Sales

Super service from Wollaston Northampton. Flexible, personal and great after sales support

Sales

Adam Jepson is an excellent salesman - just righr for me.

Sales

I have brought both cars off the same sales person. He knows what I want and does not waste my time with vehicles I would not consider.

Sales

very good service from Wollaston motors in general, excellent service from Bob Thompson who helped me find he right deal and keep me informed during the time between order and delivery

Sales

Everyone was friendly and accomadating

Sales

Salesman was fantastic from start to finish

Sales

Richard negotiate with us in good faith and gave us a realistic expected delivery date. He also kept us informed of progress during the interim until he was able to give us a confirmed date for us to collect the vehicle.

Sales

Sales talk was precise, comprehensive and friendly.Car arrived on time