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About Us Wollaston BMW.

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WHAT A DIFFERENCE A DAY MAKES.

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winter health check

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Fixed price servicing

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0% Finance on all BMW Service & Repairs

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1.9% APR on all BMW X1 models

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The new BMW X2

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BMW M Performance Accessory Offer

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BMW M5 ROADSHOW AT WOLLASTON BMW

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Senior reservationist

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0% APR on the BMW 4 Series

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Careers at Wollaston BMW Northampton

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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THE NEW LOWER EMISSIONS ALLOWANCE.

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The BMW Lower Emissions Allowance.

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SALE: Genuine BMW Baby Racer III Kids Ride-on

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Prices lowered on brake servicing

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Vacancy: EVHC Co-ordinator

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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BMW i3 Service Inclusive

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Wollaston Newly-Registered 2016 BMW Cars

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Wollaston Motors has raised over £17,000 for NC TLC

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Cafe assistant

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Couple of potential future faults highlighted but not really clear whether they need dealing with soon or if just for advice.

Service

Good service and pleasant personnel

Service

Convenient location and appointment. Loan cars available

Service

My car was in for service, a few parts needed to be ordered so it was kept over for a few days until I could collect it. I was offered a loan car but didn’t require one.Kirsty the service manager is very helpful and attentive.

Service

One minor blip : Had to return the vehicle to have the service warning reset.

Service

As per answer to question 1

Service

Everything completed that I asked for delivery and collection was pain free.

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Excellent service !

Service

Great service, very helpful people. Keep me informed and are very reliable. Always a pleasure to deal with them.

Service

This branch was helpful overall and I got my new tyre fitted, but they were not as easy to deal with as either my local York branch, or BMW assist.

Service

My car went in for an engine noise, I was told this was part of the car.I was also informed the new car would not support my I-pod which was annoying. The courtesy car was dirty inside, felt occupied and was not a pleasant experience

Service

As above excellent service

Service

The Staff are very attentive and very well informed and really do look after the customers needs

Service

Exceeded expectations.

Service

Very well organised by Kirsty Hill.I appreciated the use of the loan car.

Service

No problem identified despite warning light are returned dirty although service record stated it had been washed

Service

Wollaston themselves are good but see first comment.

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As above. Photos were taken of the oily footprints which I have. If anyone want to see them please let me know BUT I dont suppose anyone from Wollaston will be bothered.

Service

Fault ongoing

Service

Very professional

Service

Did exactly what I needed, no fuss.

Service

For the same reasons as above - mostly satisfied, but we have had some issues.

Service

I liked the video that was sent to my iPhone whilst the car was being serviced.

Service

Quick repair, and comfortable lounge with complementary coffee and bacon sandwich while waiting.Would have been higher, but original booking had to be postponed due to missing parts - odd for a safety recall.

Service

Good experience - welcome, sandwich, car clean, all great. Surprised to get a call a couple of days later to say i had to bring the car in again to complete an oil service which i’d intended to do in a few weeks time. Engineer admin error.

Service

Outstanding service from all staff as always.

Service

Slight issue as they had me down for a drop and wait rather than a timed appointment

Service

The salesman was superb however the way the car was presented to me was extremely disappointing

Service

The service was fine but the condition of the car afterwards was not up to the usual standards. The wash was very bad. There were streaks and strange greasy marks on the exterior. The interior had been hoovered but the dash etc had not been touched.

Service

Information and attention to detail.

Service

I have been visiting the Wollaston service department for over four years and never had an issue but my last service was really poor, the video had no sound, i wasn't allowed to book my car back in and never received a phone when i was promised

Service

They explained everything to me eg requirement for new brake pads

Service

Did everything expected

Service

Helpful and took time to explain

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everything completed with no issues

Service

They were very helpful and informative

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They say your car will be cleaned when serviced this has never been our experience

Service

There were problems but this has now been rectified

Service

Simply great service.

Service

They were excellent as one would expect from BMW

Service

Good service and friendly staff

Service

It turned out that the car needed a service when we arrived and had the key read on check in, this was carried out at the same time, saving us time and travelling.

Service

Both the service and bodyshop personnel I have dealt with have been excellent in the time and personal service they have provided

Service

The warranty work wasn't carried out as they couldn't diagnose the rattle in my door, the rattle started as soon as I left the dealershop, they managed to fix the first time however now it has come back

Service

very good and please

Service

Nothing is too much trouble for this dealership

Service

Again great when buying after sale service ok but try to brush stuff under the carpet when there's a problem and I own one of bmws flagship cars a m 3

Service

it didnt meet my expectations as when purchased 3 bmw and the latest is a car worth 28k i expected excellent service. If i cannot reach the department i ask for then a return call if offered should be made. Appreciate you are busy mostly.

Service

Even the small issue didn’t appear to be too hard to fix

Service

Pleasant Service receptionist - really loved getting a text message with a video of my health check on my car.

Service

All went as planned

Service

It would seem that staff in services do not communicate with each other, and it seems to take for ever for anyone to call you back, I am still waiting for a manager to call me back this has now been a week and i'm still waiting.

Service

Very confident with the keeping of the car in good order

Service

Nicola in the body shop is one of the most customer service centric people I know. Service behind follows smoothly, communication is great with email/calls/video sms.

Service

Wollaston make me feel a valued customer. They are my preferred BMW Dealer

Service

Earlier problem when new took to long to resolve

Service

From the moment I had made the booking I was made welcome invited to to have a coffee in the customer service section and from then on kept informed of the progress on my car it was handed back to me immaculate clean condition amazing

Service

Phoned me to confirm fault had been identified . Agreed to return my wife’s car back to her place of work in Wellingborough by 5pm and delivered on their promise.

Service

Everything done which needed to be done, someone rang and checked that everything was OK, phone call to give update on progress and when the car was ready

Service

Problem corrected without resorting to needless and costly parts.

Service

Developed a problem with my x4. Was told not too worry too much has it was covered under the warranty. They replaced the part and I had a courtesy car in the mean time.

Service

The part that was ordered was damaged, at to return when the new part was re-delivered

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The other work which was required was carried out satisfactorily.

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One of my wheels were scuffed again by the service team. The wheels were checked with the service receptionist and yet they still said it wasn’t them and they were old marks. The wheel is being repaired but only after complaining about it.

Service

I had to keep ringing the garage for updates. Phone calls not returned. No offer of a courtesy car and when I mentioned it nothing was done. When I picked up my car it had not been cleaned and there were greasy finger marks on the inside of the car

Service

Not able to complete work so need to make a second trip - otherwise fine.

Service

good

Service

Problem solved with personal service

Service

Good courtesy car. Pleasant staff.

Service

there was no up front information when booking regarding expected costs for the service, the final bill which was only advised at the time of collecting the car did not provide value for money.

Service

Work completed satisfactorily,but car not been cleaned after work done and no seat covers left on drivers seat.

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The work was carried out on time as planned

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Serviced and completely valeted - what more could you ask for?

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Changed a light bulb for me when I didn't have an appointment. Not long to wait and all sorted under warranty

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Just happy at all aspects

Service

As soon as we reach the reception we are always greeted by a knowledgeable and friendly person that deals with us straight away and always needs to know if we have any questions relating to the service or the car - gives us the time of the service.

Service

As per above

Service

very satisfied

Service

All the staff I dealt with couldn't do enough for me. Came across very genuine

Service

Some confusion over the price quote I'd received in writing and the "on the day" quote, but the written quote was honoured.

Service

Excellent service received from both a maintenance and customer care point of view. Having decided to wait for the service work to be carried out, it was completed in the time scale advised by Mary on Service Reception, with time to spare!!

Service

Had my new car in for 3 issues. 2 issues not resolved1 resolved without detailed information

Service

I could have been completely satisfied had it not taken 40 minutes of a scheduled appointment to "diagnose" a cosmetic problem which was obvious within seconds of looking.

Service

Sorted all my issues

Service

Directed to BMW assist in a polite and efficient manner. Support given by BMW Assist was excellent once they answered the telephone. The weak link is the length of time taken to answer (30 minutes for example) which is ridiculous

Service

Carl Chambers and service team are pleased to help with any issues or advice

Service

See above.

Service

They could have informed me that BMWs are at 2 year service intervals. And mine was only at 12 months.

Service

No drama. You did what was required, when u said u would do it and everything was fine... I would have no hesitation recommending Wollaston service to family and friends.

Service

Dealt with everything quickly and efficiently

Service

As above

Service

Work carried out in a timely and efficient manner

Service

Issue resolved and clear communication and Kelly was able to slot the diagnosis a day earlier than planned.

Service

I arrived one hour early for my appointment and was dealt with immediately.

Service

Dealt with the problem quickly and efficiently. Kirsty Hill was brilliant!

Service

I was kept appraised of what was happening how long it would take and kept up to date with progress.

Service

Had some issues with the service and communication but the Service Manager reacted very well and listened to my concerns and reacted well.

Service

Service completed to a good standard but I did not experience a satisfactory response to my corroded alloy wheels, which I feel should be replaced under warranty rather than the offer of a further repair after damage caused when tyres replaced

Service

On initial booking I was informed courtesy cars were no longer offered for services, so a pickup drop-off was arranged. However when I phoned to confirm I was then informed I could have had a car

Service

Appointment was excessively long, otherwise very happy.

Service

Customer service second to none. Carl Chambers is a credit to your company, always friendly, polite and willing to go out of his way to help with any enquiry. Even managed to get me a 4 series while my 3 series was in the workshop!

Service

The outcome was my car's faults were rectified but I still had to wait around for over 4 hours with nothing to do.

Service

I am happy with the service just feel it is a bit expensive.

Service

Generally very good and they were brilliant in understanding my predicament when I was unable to return the loan car personally owing to an injury.

Service

For the reasons above

Service

They were very helpful and efficient

Service

See above.

Service

From booking the service to getting my car back they were so helpful, particularly when I needed to rearrange the time. They kept me informed all the way through the process and delivered on everything they said they would do.

Service

It was good, delivered before time and washed the car as well

Service

Service & labour costs very high. Hourly cost for diagnostic testing exhorbitant.

Service

Good service but did not fix the issue, booked back in to have another go

Service

Great service. Very helpful. No follow up call however (which I'm sure has happened previously), only reason why not 5 star.

Service

Easy booking, would of been able is required to get service within a few days. Collection and drop off in good time. Phoned up during the service to confirm any issues and what needed to be done.

Service

Again friendly efficient service

Service

Everything done promptly

Service

Car only god there as they have good technicians. Customer service very poor have had multiple bad experiences . They lost my car the first visit, another told my car was ready ,checked in then waited over 2 hours for it left at 6.15pm are just a few

Service

Good communication, easy booking service, pleasant staff and my car came back sparkling!

Service

I received a video of the complementary health check and the original problem was fixed, both in a friendly and professional manner

Service

Having chosen to wait for the vehicle to be serviced the hospitality was much appreciated. The video link on the health check is great.

Service

Above.

Service

No courtesy car available which was a shame as I had to make a special all-day visit to the dealership in answer to an urgent recall request from BMW.

Service

Great service and completes on time car hand d back washed nicely. Did all they could to discount price which is very important.

Service

Because I was completely satisfied. Why else?

Service

I was kept well informed by Hannah in the service team. She processed my fault under warranty and the job was done next day.

Service

Kirsty was superb.

Service

Meet and greet first class seen and dealt with ease and speed car was ready before expectations comfy lounge with Wi Fi and facilities breakfast roll nice touch

Service

Initially the incorrect car was booked in which was resolved. It was supposed to have been booked in by Peter Vardy they did also state that I could have a 5 saloon to tryThe car was washed ok and hoovered but the central console and boot were misse

Service

As above took a little longer than expected

Service

They have improved their service levels I feel

Service

General attention to detail

Service

No courtesy car available at weekend

Service

As per question 1

Service

I did have a little wonder as my car was with you from early in the morning why I had to wait on pick up for a job to be done. Especially when I had instructed in the morning to go ahead with the work if it was found to be needed to be done.

Service

I was looked after very well, kept informed of progress

Service

I think the answer to the first question adequately explains this !

Service

Would have been 5but needed a return visit

Service

Stress free

Service

As above

Service

The service provided by Woollaston is always excellent and professional (did have an issue with the service on my wife's Mini though) but I always cringe at the cost of it.

Service

They were quick efficient and kept you up to date from day one.

Service

All communicated well in timely fashion

Service

Only good thing was collecting and delivering the car.

Service

In addition to above, a courtesy car was provided for the duration.

Service

I was very satisfied with the service

Service

I would have given completely satisfied but for one issue that hasn't been dealt with as yet.

Service

Supplied me a hire car at short notice. Kept abreast of works done to my car by the service team. Car ready and returned to me when stated. Car service done satisfactorily.

Service

Problem with car still isn't fixed even though it was claimed it was tested.Because i have a Northern Ireland driving licence (still part of the UK) and not a GB licence the insurance excess on the courtesy car was raised to £500 due to their system

Service

The technician was very knowledgeable and listened to my comments. I had complete confidence that the servicing had been completed competently.

Service

Would have been a 5 but for the fact my car got hand washed when it was already immaculate - been washed day before by myself, and unfortunately Wollaston let it dry without leathering it so I picked it up with it looking worse than when it went in

Service

Staff are friendly. Little disappointed that given the vehicle also had a recall notice a curtesy vehicle was not available for 5 weeks.

Service

Most helpful and kept me informed

Service

As above.

Service

It took longer than was ideal to get in for the repair.

Service

See above

Service

Work completed was very expensive....

Service

Everything promised was done - I believe I had a fair deal

Sales

Richard Rhodes exceeded my expectations

Sales

The show room standard and availability of a broad range of cars and services. Staff are very friendly and approachable. knowledge and confidence of the product range very reassuring.

Sales

Obtained the exact spec of car requested but given options too

Sales

Dealt with Wollaston Northampton with all of my BMW cars and always felt as though they look after me.

Sales

Good relationship with the dealer and feel looked after

Sales

Super service from Wollaston Northampton. Flexible, personal and great after sales support

Sales

Adam Jepson is an excellent salesman - just righr for me.

Sales

I have brought both cars off the same sales person. He knows what I want and does not waste my time with vehicles I would not consider.

Sales

Everyone was friendly and accomadating

Sales

very good service from Wollaston motors in general, excellent service from Bob Thompson who helped me find he right deal and keep me informed during the time between order and delivery

Sales

Salesman was fantastic from start to finish

Sales

Sales talk was precise, comprehensive and friendly.Car arrived on time

Sales

Richard negotiate with us in good faith and gave us a realistic expected delivery date. He also kept us informed of progress during the interim until he was able to give us a confirmed date for us to collect the vehicle.

Sales

Completely kept in the loop at all stages

Sales

Outstanding customer care throughout.

Sales

Same reasons as above.

Sales

Sales Edward Boje in Wollton Northampton was professional and the service he provided was excellent.

Sales

Trade in settled later than expected

Sales

The customer journey from start to finish is first class

Sales

I was treated well and looked after on my visits to the Centre.

Sales

I was well looked after and treated with courtesy and respect, everything was explained to me and every question answered

Sales

Always get good service from Wollaston BMW

Sales

Our salesman was courteous, patient & informative.

Sales

Fast turnaround - friendly service, very helpful.

Sales

Once again Delivery on timeComplete confidence in the sale

Sales

The sales experience was well managed from start to finish. Ed Boje was not pushy but very happy to answer any questions and maintained good communication throughout.

Sales

Good working relationship with a salseman

Sales

As above excellent service from start to purchase.

Sales

As above plus the courtesy of all staff from the time you enter the Wollaston show room you feel at home and looked after.

Sales

The sales person was always there to answer any questions

Sales

The centre was welcoming, clean and distracted my children whilst I went through the process.

Sales

As said above, great customer service. Felt that Denis Kudasev went out of his way to get me the car I wanted and worked hard to get the price within our budget.

Sales

The service was excellent

Sales

great customer service and good deal

Sales

I dealt with Bob Thomson both purchasing my present and past vehicles and have always been dealt with very professionally. I like the fact that when I purchase a new car with a service plan I can drive away for three years with no worries

Sales

Professional sales staff who really listen. Great communication throughout and the car was delivered and demonstrated perfectly.

Sales

My particular sales person was the epitome of efficiency and politeness.

Sales

Everything went very smoothly and I was kept up dated throughout the process.

Sales

sales were very informative re the model and kept us informed regarding delivery

Sales

Largely satisfied. However, there was some damage to the car that is having to be repaired.

Sales

Customer service, friendly staff, not at all pushy, managed to find the exact car I spec'd within 3weeks when the initial estimate was 20weeks. :-)

Sales

I was looked after very well on each visit to the centre. Reception staff were always polite and helpful. Adam kept me informed throughout, ensuring I was satisfied. He provided an excellent demonstration of my BMW and has since made a follow up call

Sales

Wollaston are very friendly & efficient.

Sales

Excellent in every way. We dealt with Denis Kadasev at Wollaston BMW - he was very professional, polite and knowledgeable.

Sales

As above