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About Us Wollaston BMW.

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Latest News & Events

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Careers at Wollaston BMW Northampton

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Weekend Showroom Host

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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THE NEW LOWER EMISSIONS ALLOWANCE.

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The BMW Lower Emissions Allowance.

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SALE: Genuine BMW Baby Racer III Kids Ride-on

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BMW Parts Advisor

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Service Advisor

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Prices lowered on brake servicing

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Vacancy: EVHC Co-ordinator

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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BMW i3 Service Inclusive

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Wollaston Newly-Registered 2016 BMW Cars

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Wollaston Motors has raised over £17,000 for NC TLC

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Cafe assistant

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car only god there as they have good technicians. Customer service very poor have had multiple bad experiences . They lost my car the first visit, another told my car was ready ,checked in then waited over 2 hours for it left at 6.15pm are just a few

Service

Good communication, easy booking service, pleasant staff and my car came back sparkling!

Service

I received a video of the complementary health check and the original problem was fixed, both in a friendly and professional manner

Service

Having chosen to wait for the vehicle to be serviced the hospitality was much appreciated. The video link on the health check is great.

Service

Above.

Service

We booked in at 12.noon with a waiting service, the car did not move in the carpark for an hour, the overall work which was estimated at 50 minutes took over three hours, we could have gone home and come back had we known.We would not wait again

Service

Because I was completely satisfied. Why else?

Service

Great service and completes on time car hand d back washed nicely. Did all they could to discount price which is very important.

Service

No courtesy car available which was a shame as I had to make a special all-day visit to the dealership in answer to an urgent recall request from BMW.

Service

I was kept well informed by Hannah in the service team. She processed my fault under warranty and the job was done next day.

Service

Kirsty was superb.

Service

Meet and greet first class seen and dealt with ease and speed car was ready before expectations comfy lounge with Wi Fi and facilities breakfast roll nice touch

Service

Initially the incorrect car was booked in which was resolved. It was supposed to have been booked in by Peter Vardy they did also state that I could have a 5 saloon to tryThe car was washed ok and hoovered but the central console and boot were misse

Service

As above took a little longer than expected

Service

They have improved their service levels I feel

Service

No courtesy car available at weekend

Service

General attention to detail

Service

As per question 1

Service

I did have a little wonder as my car was with you from early in the morning why I had to wait on pick up for a job to be done. Especially when I had instructed in the morning to go ahead with the work if it was found to be needed to be done.

Service

I was looked after very well, kept informed of progress

Service

I think the answer to the first question adequately explains this !

Service

Stress free

Service

As above

Service

Would have been 5but needed a return visit

Service

The service provided by Woollaston is always excellent and professional (did have an issue with the service on my wife's Mini though) but I always cringe at the cost of it.

Service

Only good thing was collecting and delivering the car.

Service

All communicated well in timely fashion

Service

In addition to above, a courtesy car was provided for the duration.

Service

They were quick efficient and kept you up to date from day one.

Service

I was very satisfied with the service

Service

Supplied me a hire car at short notice. Kept abreast of works done to my car by the service team. Car ready and returned to me when stated. Car service done satisfactorily.

Service

The technician was very knowledgeable and listened to my comments. I had complete confidence that the servicing had been completed competently.

Service

Would have been a 5 but for the fact my car got hand washed when it was already immaculate - been washed day before by myself, and unfortunately Wollaston let it dry without leathering it so I picked it up with it looking worse than when it went in

Service

I would have given completely satisfied but for one issue that hasn't been dealt with as yet.

Service

Problem with car still isn't fixed even though it was claimed it was tested.Because i have a Northern Ireland driving licence (still part of the UK) and not a GB licence the insurance excess on the courtesy car was raised to £500 due to their system

Service

Staff are friendly. Little disappointed that given the vehicle also had a recall notice a curtesy vehicle was not available for 5 weeks.

Service

Most helpful and kept me informed

Service

As above.

Service

See above

Service

It took longer than was ideal to get in for the repair.

Service

Work completed was very expensive....

Service

Wollaston BMW Was excellent but the booking in service was inefficient

Service

Booking was very easy and I managed to get booked in straight away. The service from the staff was excellent and while I waited for the work to be carried out, the breakfast and coffee provided was a nice touch.

Service

Work was required urgently due to a forthcoming holiday and the work was treated accordingly

Service

They were unable to provide a courtesy car

Service

Easy to book in, great facilities with wifi to wait in

Service

All issues resolved

Service

Again, it's down to cost of service.

Service

I noticed an improvement in customer service at my last visit. I didnt have to wait long to be served as I have done in the past and staff were much more polite and curtious.

Service

For the reasons given in question 1

Service

Flexible and the schedule was spot on.

Service

The package of welcoming, directing, and processing was good, it was friendly, relaxed by effiecient, everyone was approachable, and willing to help, So the face to face bit is excellent.

Service

I was completely satisfied

Service

Nice friendly staff

Service

.

Service

Work carried out to a good standard

Service

Seems to be a lack of communication between reception department and service dept. I took two tries and endless phone call to get service department and car collection to actually tie up.

Service

It would be very hard to improve on the customer service.

Service

As above

Service

All staff are super friendly, great personalities and second to non customer service

Service

Staff were incredibly kind, lifts arranged and made the process easy

Service

As above

Service

The process of booking in was simple and friendly, they told me what was being completed and there were no hidden charges, my car was valeted which made the experience feel that BMW go the extra mile

Service

Quick, efficient and valeted all very swiftly

Service

Work was carried out and cAr was cleaned

Service

Was asked if I wanted my car cleaned and valeted. I said yes please to inside and it wasn't done. Disappointed. Would have been better if they didn't ask in the first place.

Service

Problem was sorted very quickly and I was charged less then the original quote which was good.

Service

As above

Service

As Above

Service

Almost faultless

Service

Two new tyres fitted and alloys damaged in process

Service

I had an issue with the brakes on a recently purchased vehicle, Kelly Masters and Max Crutwell have been fantastic in helping to resolve matters. Both have gone above and beyond to ensure they could resolve my issues.

Service

Informed of service and cost before any work carried out so no nasty surprises when settling the account.

Service

All as expected

Service

Despite clearly asking for my car not to be washed it was washed. This might not seem like a big deal to most but my car is polished by a professional retailer and I take the highest level of care washing it myself to ensure there are no swirls

Service

nothing was an issue accommodating my error

Service

Pleasant waiting area. Kept to estimated time.

Service

I felt let down they did not look at the car for 4 hours, and having no replacement vehicle is not acceptable.

Service

Simply put Wollaston Motors looked after me.

Service

Always very good on services and I have had five cars from them

Service

as above

Service

Issue was fixed in good time

Service

Business need to communicate better with retail.

Service

Documentation not accurately completed, incorrect mileage recorded on the service report and contact information address, telephone, email not accurate even though it had been previously advised. No issues with the actual service on the car

Service

Very sppedy servce experience. Lijed gaving the video of it

Service

All the staff were friendly and helpful. Felt welcome the whole time and the atmosphere was pleasant.

Service

No problems did everything I wanted with no fuss

Service

Best Brand Best Cars Best Service

Service

Kept informed at all times whilst car was being fixed. No question it was fixed under warranty without any hassle and a courtesy car was made available for the two days

Service

The service at Wollaston is extremely friendly and professional. However,the car was not clean when I collected it, but most frustrating of all, the rear nearside wheel had been slightly scraped.

Service

See above,Also when you book your car in for a service or something, if your team find any other little thing that needs doing - the car needs to be booked in for a new visit to get that done rather than just doing it!

Service

See above

Service

After first fault call on a Saturday only to be told no loan cars availble

Service

Again linked to the front of house experience

Service

Hannah the service representative was first class. The service is efficient and slick. Everyone is is helpful. A good experience ( for a car service!)

Service

Easy to book the car inComfortable to wait while the car was servicedInternet and breakfast complimentary.Friendly staff that couldn't do enough for you.

Service

See answer above.

Service

Floorless service

Service

Very good service

Service

Staff were very helpful and friendly. I was given a lovely courtesy vehicle and kept updated with progress.

Service

The person I dealt with was clear and concise and got the job done quickly

Service

they found the faulty parts and ordered new ones, also managed the 3rd party warranty perfectly

Service

We were looked after & kept fully informed by Joanna Weglarek in a friendly & polite manner and she is a credit to your Customer Service team.We could not have received any better attention had we have been purchasing another new vehicle.

Service

I was kept informed as to the progress of the cars Service, End of Warranty check and MOT

Service

After having a few bad experiences at other garages, I was nothing short of impressed with the efficiency and professionalism at BMW Wollaston. Hannah who looked after me was great and made everything so much easier.

Service

Work completed effectively and on time

Service

Felt very welcomed, lounge was very relaxed whilst waiting for work to be completed. Did not give 5 stars as I was disappointed that I wasn't made aware of a small issue with the car until the very end, whereas it could of been done whilst on a ramp.

Service

Politeand knowledgeable staff who tried their best to help and answer any questions i had

Service

As above

Service

Eventually after returning the car because the stop start was not working following the recall, together with several dash functions ie AM/PM in wrong order for time of day,Date readout in wrong order,economy gear change not showing on the dash..

Service

Good customer service.Repairs done in a reasonable timescale.

Service

Excellent service from all staff, welcoming, helpful and caring, and the car was serviced too !!

Service

Good experience start to finish, very helpful

Service

The work was completed promptly and I was looked after while I waited

Service

Had car for number of days. I had to call for progress update. They didn't sound convinced had fixed the main drivetrain problem but didn't replace exhaust valve. Car had same issue few days later. Car delivered back at different time to that agreed.

Service

The only issue, was that they thought they had cleaned my car, but it hadnt been done, no biggie and I'm sure an honest oversight

Service

Good efficient service

Service

Took longer than expected and I had to chase the service adviser because I saw my car outside waiting for me.

Service

I was running on a tight schedule and the service was completed in advance of the estimated time.

Service

Car ready on time,

Service

Done exactly as they said

Service

Im used to a car being collected and returned to me

Service

You did not pressure me to complete jobs with yourselves

Service

Car purchased new in Sept '16. In May '17 displayed 'transmission fault', so booked in with Woolaston. When I asked about a courtesy car I was told none available. A courtesy car should have been provided without question for a car under warranty.

Service

My car was back with me in less than 48 hour much quicker than I expected.

Service

It's the second time I have taken the car in for this problem, and it still isn't resolved. It's going back in next week. But I must add that I have been treated very well by the service department.

Service

Had an issue with reccomendations for 2 x new tyres when legally they were not required. also they had only worn on the outside and as such the vehicle must have been tracking badly.

Service

Service carried out promptly, staff kept me updated whilst I waited, and I was offered refreshments whilst I waited.

Service

Would have been completely but for delay in petrol vehicles.

Sales

Customer service, friendly staff, not at all pushy, managed to find the exact car I spec'd within 3weeks when the initial estimate was 20weeks. :-)

Sales

Largely satisfied. However, there was some damage to the car that is having to be repaired.

Sales

unfortunately the car was delivered with audio/navigation system non functional (no sound)

Sales

I was looked after very well on each visit to the centre. Reception staff were always polite and helpful. Adam kept me informed throughout, ensuring I was satisfied. He provided an excellent demonstration of my BMW and has since made a follow up call

Sales

Wollaston are very friendly & efficient.

Sales

Excellent in every way. We dealt with Denis Kadasev at Wollaston BMW - he was very professional, polite and knowledgeable.

Sales

As above

Sales

The service from the dealer was exceptional. When going to Wollaston we always felt welcome and offered good hospitality. Our dealer rep, Denis, was always helpful and re-assuring and had very good product knowledge. Car came with full tank of fuel.

Sales

Clear and helpful when talking about the car

Sales

The steps and time taken while keeping me informed of every development, was highly appreciated.

Sales

Excellent service. All paperwork completed very thoroughly and all car related questions asnswered.

Sales

I had a good experience and was completely satisfied during the purchase and handover of my new car. Everything I needed to know was explained to my satisfaction.

Sales

As above.

Sales

Extremely professional. I felt I was made the centre of attention as a client. Having experienced Nissan customer service before, I was very pleasantly surprised.

Sales

See 1.

Sales

From reception to passing staff all friendly and willing to help, looked after me and entertain my children with colouring paper and pens ,

Sales

Everything was very simple and displayed clearly. Although my car was actually delayed being made and delivered, I was given a good courtesy car for this period which was completely hassle free and was kept up to date by Denis Kudasev.

Sales

I have never bought a brand new car before and have had a very positive and seamless experience and would definitely recommend Wollaston and Denis to my friends and family

Sales

Bob Thompson was excellent from start to finish.

Sales

As above, am confident that the scratch will be dealt with on my return from holiday.

Sales

Patient experienced sales team, little pressure. Great coffee!

Sales

As above.

Sales

They found the car we wanted with all extras we wanted towbar and reversing camera.And at the price we wanted to pay.

Sales

Richard Rhodes has looked after me for 2 of my 3 last purchases. His sister Garage North Oxford got my other business but it is always a pleasure to deal with Richard even though I think I can drive him made with my change of directions when choosing

Sales

from first chat to organising the test drive he was very informative. Providing me the car for 24hrs test drive not only convinced me to buy the 4 series but upgrade from manual to auto.

Sales

Richard Rhodes has looked after us now for about 12 years and we buy a new BMW from him approx every 18 months. He is always professional and helpful throughout the buying process and then ensures the handover is done in a comprehensive manner

Sales

Reasons as above

Sales

Excellent customer service. Nothing was too much trouble.

Sales

BMW were very attentive to my needs, no pressure and overall friendly .

Sales

Same comment as (1) above

Sales

Very satisfied with the experience and the way the handover was done. Only issue is with how long the delivery took. Was conveyed to me it would take 7 weeks which it did but would of thought it wouldn't take that long for a car of that brand.