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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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Careers at Wollaston BMW

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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The New BMW Concept iX3

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We’re on Instagram!

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340i M Performance bodykit & wheel set

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The all-new BMW X4 is coming.

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The new BMW X2

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BMW Parts Advisor

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Fixed Price Servicing

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New Car Sales Executive

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Costing Administrator

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Cafe Assistants

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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BMW i8 Roadster

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winter health check

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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1.9% APR on all BMW X1 models

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The new BMW X2

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BMW M Performance Accessory Offer

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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Rob Day

General Sales Manager

David Orton

New BMW Sales Manager
  • Department BMW New Cars

Mike Cantillon

BMW Retention Manager

Bob Thompson

Product Specialist
  • Department BMW New Cars

Edward Boje

Product Specialist
  • Department BMW New Cars

Denis Kudasev

Product Specialist
  • Department BMW New Cars

George Welsford

Product Specialist
  • Department New Cars

Roger Greenwood

Product Specialist
  • Department BMW Approved Used Cars

Mark French

Product Specialist
  • Department BMW Approved Used Cars

David Edwards

Corporate Sales Manager
  • Department BMW and MINI Corporate Sales

Ross Kilroy

Local Business Development Manager
  • Department BMW and MINI Corporate Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Nice people very helpful

Service

All in all this is BMW. This is not another lesser brand of car, in which case i would have expected that kind of service.In the past this BMW centre has been unquestionable and thoroughly reliant, on both mine and my partners car

Service

As always so perfeshenal

Service

Over and above service

Service

Again Great Service

Service

Took three weeks to get a service booking. The information they held on my car was incorrect and I’m expected to drive back there to get it corrected

Service

Having been a customer for 40yrs the service has deteriorated over the last few years, when trying to book the car for service , to speak to someone in service reception,calls are never returned,having to phone back at leased 3 times to get through.

Service

Always Serviced to the highest standard.

Service

Again, Wollaston Motors are always very helpful and very professional

Service

Always professional and as we have used this Dealership for 25 years and up until now have never had any problems hopefully it will continue.

Service

Tyres were replaced at an £90 premium against other tyre suppliers and still it kept telling me to check tyre pressures.

Service

And that time had to be allocated at my cost which would be £87+Vat (to remove dust caps..!!!) my car was returned to me clean-ish condition, im still to get any feedback from The tyre pressure issues ? looks like they were topped up/checked (cont.)

Service

Everything went to plan

Service

job done no problems

Service

I chose to drop off the car at the dealer and was told the service would take about 1.5hrs .... it actually took nearly 3hrs

Service

Car cleaned inside out.

Service

Took twice as long as originally told it would take, but was not kept informed of the likely delay.When I got the car back I found:dash cam disconnectedradii re-tuned to another stationthe seat back had been adjusted auto lights switched off

Service

The car is performing get better since the service

Service

Had the car from 8am - 5:30 pm but failed to even wash it after the service and Mot.

Service

Car brake fluid changed and various checks carried out without issue. Good feedback re tyres including one having a bulge but no correlation that my reported rough running maybe related given no system errors reported. Tyres changed, issue resolved!

Service

So well informed on what to expect on the day, everything done on time, and the car was showroom clean at the end of it all.

Service

Whilst the service was very good we have not managed to resolve the problem with the cruise control on my car so I can only be fairly satisfied.

Service

Poor customer service. I dropped off my car for a three day visit, this turned into just off a week. Only one of the three issues was fixed, one was not even investigated. I called to make sure the car was fixed but never got a call back.

Service

forgot to mention to me that I had an immediate attention on one of my tyres

Service

One key reason the car came in was to have some warranty repairs and these couldn't be completed due to poor preparation work by the body shop team. The overall experience I have of Wollaston is down to the greatcare and interest shown by Milke York

Service

Very professional and got me in a BMW for the first time...i will never look back

Service

Although the overall service experience was good, the report we received when collecting the car said the vehicle had been complimentary cleaned inside and out. Unfortunately it hadn't.

Service

Everything was as expected

Service

For this visit only, there were issues that I wasn’t at all satisfied about. However, in fairness to Wollaston, they made an effort to put things right and this was not an experience I normally have with them. I would still use and recommend them.

Service

texted to let me know progress

Service

I was able to have a timed appointment, rather than loosing the use of my car for at least 1/2 a day

Service

The phones were not being answered on time as l had to call to find out what was happening with my vehicle.

Service

The bmw service team went above and beyond to find me a courtesy car and done this quickly and promptly.

Service

All work required was carried out. Car health check was done. I asked for a call back after the service which did not happen so not completely satisfied.

Service

I had a call advising me the front discs and pads could do with replacing. As I was aiming to change my car soon, I declined. I was told I only had 1mm on the pads, and to use the car as little as possible. The citnow film showed 5mm & 3mm. NOT GOOD!

Service

Work carried out professionally.

Service

The BMW customer care I receive from all depts. is excellent, 5 out of 5

Service

Kind staff always very helpful Amazed how people remember events and conversations I had with them 3 years ago, very very professional

Service

Done on time which is important when you are waiting for the vehicle.

Service

What matters to me the most, is the honesty, integrity knowledge what you apply to looking after me and my car. You know my needs, wants and can meet.

Service

There was nothing wrong with the service.The car was also booked in for a recall job on the reversing camera but I was told the parts were not in yet.As of yet I still haven't received notification that the parts are in stock yet ! 3 weeks on.

Service

Polite and efficient sevice

Service

Everything fully explained and took time to inform

Service

Little bit of a fluster getting the loan car sorted, had been booked in for over two weeks so shouldn’t have been such an issue, however of all the bmw garages I’ve gone to and dealt with Wollaston is right at the top

Service

Courteous at all times. Staff outstanding in that respect. Unfortunate that I was informed at the end of the day that my MOT failed about the work that needed to be done. However staff quickly responded to my dilemma had made a courtesy car available

Service

Extremely helpful and couteous

Service

Specifically requested it by 3pm. Rang at 2.30 and it was about to go to the workshop. I asked that it be returned to me immediately unserviced. The only reason I haven’t scored lower is that they rescheduled and offered to collect it next time.

Service

No communication and I constantly had to chase!

Service

Service was okay but had to chase for update on my car.

Service

As above not good answer when I bothered to call before.

Service

I try for long time to get în contact with a particular member of staff,and I don't hard many reply tat Im still waiting But overall it's alright Thank you

Service

The arrival process was sorted straight away and the service was done quickly. Very comfortable waiting area and the time flew by while looking at my potential next BMW purchase

Service

The sales team at Wollaston were extremely professional, well informed and helped walk me through the process of buying my car. A stark contrast to the stereotype car salesman. I have bought two cars from them and will buy my next from them in future

Service

My car was booked in for a known fault. Due to poor communication between used sales and service dept. The part it was in for was not in stock on the day it was booked. My car will be back again in 2 weeks. Causing inconvience to me and cost to you.

Service

Customrs are well looked after

Service

would have been better if not kept waiting when picking up car

Service

For same reasons as above

Service

Faultless organisation and operation. Excellent reception staff and technician feedback.

Service

very helpful staff and good way of communicating service info via videos

Service

Did exactly what was required at a time that suited me

Service

The service manager and his team were spot on

Service

All of the staff are always very helpful.

Service

Please see above answer

Service

Can't fault the service levels

Service

Had to wait a while as all staff in a meeting and nobody at desks

Service

Unbelievably excellent service. We needed an urgent repair within 24 hrs as needed the car for half term hols. Kirsty arranged for the car to be booked in to the workshop that evening to be looked at first thing the following day. Repair completed.

Service

Excellent service from all of the people I have met there. From reception through to the technicians.

Service

Repairs carried out (under warranty) over and above what was requested.

Service

my first call was to the service desk supervisor Carl, obviously not a mechanic who had been promoted he got my fault completely wrong and something that could and was fixed with in one hour of my arrival had to wait almost a week

Service

sometimes difficult to contact the point person

Service

Staff friendly and very efficient. Clearly enthusiastic and well trained.

Service

Swift informative & thoroughly professional

Service

Great job

Service

As above.

Service

It was OK but special requests made by me by phone were not known to Alice who booked in my car. I was disappointed when the i3 offered as a courtesy car hadn't been charged overnight and didn't have the range I needed.

Service

Customer Service and the engineer were excellent and certainly went above and beyond.

Service

See above

Service

Covered the basic break service and also gave me a view of areas that may need attention.

Service

All of the care and service I would expect however my onboard service history was not updated correctly and I had to return to get it updated at a later date which wasn’t overly convenient but was sorted as soon as I arrived

Service

The girls on the service desk were friendly and efficient, I was given a nice courtesy car.

Service

Fault was identified and corrected at one visit. Car returned promptly and nice and clean

Service

Had a courtesy car and no issues getting the car back

Service

the work was carried out to a high standard

Service

the problem that the car went in for wasn't solved and is in fact worse

Service

Good service but would have liked to expected cost up front

Service

See above

Service

Excellent customer service

Service

Only complaint I wish they had put my clock to the right time I still don't know how to move it on & back when clocks go back/forward !

Service

Please see notes above. Patience, helpfulness, support, GSOH etc. My comments are about added value rather than any specific issues.

Service

Outstanding service as always, even when errors occur.

Service

Price of servicing expensive at £600 plus

Service

Car was serviced as requested and faults rectified, and a courtesy valet too

Service

Efficient and car ready when I wanted

Service

See above

Service

Have used them for many years

Service

Most difficult part was getting through to desk to book service!

Service

Brilliant service, offered me food and drink an gave me something to read while I waited

Service

I didn’t feel that I was getting value for money. I felt like I was being asked to have work done that was not necessary. I booked in for oil service but then told I should have microfilter and recirculation filter replaced at total £500+ I declined

Service

Had to check if things were being dealt.

Service

Please see previous answer.

Service

kept informed, booking experience, centre facilities and all completed on time

Service

Again, once Simon walked me through the process from choosing the car configuration to the colour, it worked out exactly as explained. I can’t be any happier that getting exactly what I asked for.

Sales

Questions answered well. Friendly discussions. Professional. All points covered during the process.

Sales

Very helpful & supportive - though email correspondence seems patchy where i needed to chase

Sales

Very efficient.

Sales

Totally satisfied. We have a close association with Tony Soto who always provides us with knowledge and expertise on our chosen cars - we trust him and his judgement.

Sales

Great service with regular contact from Richard Rhodes my representative

Sales

Very happy throughout the process.

Sales

The friendly, courteous and always helpful personal service form Denis Kudasev.

Sales

Hi.My experience was excellent, I felt also after the sale the service was still very good.

Sales

The whole experience was stress free, relaxing and what you would expect from BMW

Sales

Bob was great he knew I needed a car quickly and got me a great deal quickly and with no pressure

Sales

The staff at Wolaston BMW were great!

Sales

The help and advice from salesman was fantastic, felt like a highly valued customer

Sales

Nothing at all to complain or bother about

Sales

When my car didn’t turn up on expected handover date due to the snow, BMW Wollaston lent me an X5 for the duration of 6 days. Also the the reveal of my new car was very satisfying.

Sales

Quick, easy, thorough, knowledgeable, friendly, tidy and extremely polite.

Sales

100% satisfide

Sales

Notwithstanding a delay in delivery of my car due to a technical issue, the service and care given by the team and the General Sales Manager, Robert Day, was excellent.

Sales

Richard Rhodes and the team have always been very professional and helpful as was Michael Yorke allaying an converns over servicing costs etc.

Sales

The ordering process was efficient and i was kept updated on the car build on a regular basis.

Sales

Excellent service from Denis Kudasev whom we dealt with throughout the purchase of the car

Sales

Denis was not pushy, but very knowledgeable and answered all my queries however weird they were!

Sales

As above product knowledge of Tony Soto, help given at collection

Sales

I had a positive experience

Sales

The car had to go back for a few days as the sat nav was not installed

Sales

It was very stress free!

Sales

Having now bought six BMW's from them, all of which have been serviced and (occasionally) repaired - the level of care and attention as well as the personal service is to be admired and appreciated.

Sales

Again all very professional and customer service orientated

Sales

I will be very satisfied if my three issues are satisfactorily resolved.

Sales

again, Ed Boje is just great person to deal with, he was the main reason that this entire experience was so stress-free and we really enjoyed oruselves!!

Sales

Found Ed Boje to be first class. However the overall Showroom experience wasn't so great - very open plan no privacy.Ed's desk is also next to the main showroom entrance !It was a cold day but the showroom was freezingSalesman should have booths

Sales

It was all very efficient

Sales

Customer Service

Sales

The experience was tarnished by a series of unpleasant hard sells, done in an extraordinarily patronising and heavy handed fashion, for top up insurances - which are next to worthless and bring BMW and the dealership into disrepute.

Sales

i keep going back to buy

Sales

Knowledgable people delivering great service with a brilliant product. The surroundings were smart and comfortable and every aspect of the purchase was explained and went well.

Sales

I have no complaints, it was carried out professionally and friendly.

Sales

Service was excellent, Ed was professional and extremely polite

Sales

Denis Kudasev, our contact at Wollaston Motors, has twice now sold us cars we didn’t know we wanted. On both occasions, he was right - he understood our needs and interpreted them skilfully, and with both patience and humour.

Sales

Always kept updated throughout and the process was smooth and easy