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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Vehicle collected & delivered when said & car was given a complimentary Valet which was the icing on the cake..??
Whole experience was easy and the staff are very professional and helpful. Customer service is excellent.
Because you did a professional job
Customer service as I would expect and that isn't always the case these days!
customer service could not be faulted
Welcoming friendly staff Easy to talk too
Easy online booking, friendly reception, good feedback
Efficient helpful staff
Everything ran like clockwork and the video report I received was amazing.
answer all my questions
I had booked for a first service, just an oil and filter change but appreciated the 'free' health check. Although I had not expected it to be resolved this visit I did ask for a minor issue with the pan roof to be checked. It was fixed.
Everything was done quickly and efficiently
All issues sorted in a timely manner
Excellent customer services
Did what was said and sooner than expected
Excellent COVID-19 safety. Staffs and technicians were professional and knowledgeable. Job completed on time.
Clear information and help. Very well looked after by Tayla
Always a pleasurable experience
From booking the appointment to collecting our vehicle a very professional service. Let's hope the annoying rattle does not come back.
Excellent staff, friendly and efficient. Work was all completed quickly.
So efficient, thoughtful and thorough
From the initial reminder phone call through to the return of my vehicle the team were consummate professionals
KEPT INFORMED OF PROGRESS AND RECEIVED E-VHC TO MY PHONE QUICKLY PLUS EXPLANATION OF FUTURE WORK
Very professional and easy to deal with They collect my car and return it They kindly clean my car whilst it is with them too!
Satisfied with staff responses
They're always helpful and polite. I asked for my car to be given an all over check whilst having a service, they spotted the front pads needed replacing. I asked them to change them and negotiated a good price too.
friendly and efficient staff
Everything worked well, no problems with any aspect.
From the reception to all areas in the service and sales department I felt save with the measures you have put In place to help combat this dreaded virus. Special mention to Kirsty on service for keeping me well informed about the work my car needed.
Service was as expected.
great dealership. so much better than the one nearest to home!
Very efficient and courteous staff. On this particular occasion I was only booked in for an MOT, but when the service staff checked my vehicle details discovered a major service was due, which they were able to complete whilst I waited.
Accommodating of time constraints and mad it easy to organise an appointment
No problems encountered and vehicle returned in clean condition
Cars issues solved within one day
No issues so all fine
Great customer service, accommodating and flexible approach in dealing with customers.
Very efficient and friendly service.
Easy to book in and the option of having my car collected and delivered back to me.
The team at Wollaston Motors are professional, helpful and friendly. Every team member I have had contact with have ensured that I am 100pc satisfied with the service and support provided.
The service desk advisor (Tayla) was very professional and helpful. And it was a bonus to have my car cleaned after being neglected for so long during lockdown!
great service - very well informed at all times
Good communication throughout the proceed & car returned clean
Happy for all services
unable to find any faults
Staff very efficient and pleasant along with being helpful.
Service for oil and filters + new windscreen wipers completed with courtesy and on time
Staff extremely helpful polite and friendly
Completed the MOT & service in an acceptable time-frame as promised.
Great customer service.
Didn't take that long and car was cleaned in and out
I was looked after very well from the staff and the car was returned to me cleaned and valeted.Excellant service.
Did exactly what they said they would
Car picked up work done and dropped off. Also valatef
Friendly people and great communication
all problems fixed, all under warranty.
The recent mot service was carried out by collection and return of my vehicle which worked out very well.
Nothing to fault at all with process and follow up from Davinder Aujla was excellent.
Clear and concise with what l was paying for
Fast efficient service
Work was carried out on time and vehicle was clean and ready for me to pick up.
Excellent friendly service from first point of contact through to drop off and collection. I was kept informed throughout by the staff at Wollaston.
Good service as always
Good service form start to finish and added on some additional work required without the need to rebook.
I had a problem with a scratch on my car after it had been serviced, but it was dealt with quickly, professionally and courteously, I feel if I'd had the same experience with another brand I would have been left unhappy
Professionalism, politeness and promptness
All work done as promised.
The same reason as to why I would recommend to family/friends, ie. A very friendly approach from ordering the vehicle through to handover. Kept informed of progress throughout.
Keeping us updated on the stages of manufacture was good too. We were able to plan our busy travel schedule arount this.
Was kept up to date with the progress of the car delivery date.
Negotiations were carried out in a professional manner the delivery time given was met and the sales representative went through the differences in the new vehicle.
Excellent service given to us by Denis Kudasev throughout. We also purchased a bike rack and roof box from Matthew Gilson in the parts department and again received excellent service - nothing was too much trouble and Matthew helped fit the box etc
Dennis ensured that the car was all setup exactly as I asked it to be so the delivery was just as special as my wife wanted it to be.
All the staff I came in contact with were very helpfully- the showroom was very well presented.
Good communication maintained when delivery was delayed due to current virus situation
Because I love my BMW X1 xline. Smart car & great to drive
Roger Greenwood our sales person was very professional, listened to our needs and ensured we chose and purchased the right car. Covid restrictions meant it was a different kind of handover but we had all the time we needed with him.
We had a 24 hour test drive, which made us very interested in the product. Our salesperson matched the trade in value offered by other manufacturers and worked hard to sell us a new car, he allowed us time to make our decision.
Straight forward and excellent service.
Everything explained to me as the sale progressed and my various options
Smooth transition into new car
Felt very comfortable and friendly.
Great service from George Welsford.
All fantastic and Richard Rhodes is spot on and very helpful.
George is and always has been a very good salesman
This is the forth bmw I have purchased from Wollaston so they must be doing something right.
Had a test drive and picked up new car a week later
All the paperwork was explained fully and the demonstration of the car that Simon gave on collecting it was professional. He understood how I would enjoy the car to the full potential.
Adam Jepson is more than a salesman - he is an old friend...
From the moment I walked in the dealership I was looked after from very friendly staff, they were dressed casually but looked very smart with the BMW logo'd shirts, such a relaxing environment.
Always get a professional and friendly service.
Excellent, Clear details. Provided with a test drive and video of the actual car I ended up buying
Car is perfect
I changed my mind a couple of time of the engine and they were very understanding. Delayed delivery from end July/Aug so I could get a new plate. Only one problem - car paintwork had scratches on delivery - they are sorting a machine polish.
outstanding sales service throughout all of my car purchase transactions. Excellent friendly team at Wollaston BMW Northampton. Highly professional and knowledgable.