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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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340i M Performance bodykit & wheel set

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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Service Advisor

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ADBLUE®

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BMW i8 Roadster

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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1.9% APR on all BMW X1 models

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The new BMW X2

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BMW M Performance Accessory Offer

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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Rob Day

General Sales Manager

David Orton

New BMW Sales Manager
  • Department BMW New Cars

Adam Jeyes

BMW Retail Sales Manager
  • Department BMW New Cars

Mike Cantillon

BMW Retention Manager

Bob Thompson

Product Specialist
  • Department BMW New Cars

Edward Boje

Product Specialist
  • Department BMW New Cars

Denis Kudasev

Product Specialist
  • Department BMW New Cars

George Welsford

Product Specialist
  • Department BMW New Cars

Roger Greenwood

Product Specialist
  • Department BMW Approved Used Cars

Peter White

Retail Manager Used Sales
  • Department BMW Approved Used Cars

Mark French

Product Specialist
  • Department BMW Approved Used Cars

David Edwards

Corporate Sales Manager
  • Department BMW and MINI Corporate Sales

Ross Kilroy

Local Business Development Manager
  • Department BMW and MINI Corporate Sales

Ricky Byrne

LOCAL BUSINESS DEVELOPMENT MANAGER
  • Department BMW and MINI Corporate Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was promised a follow-up call the day after the service (Saturday) to advise the cost of a new undersill. Call never came. That's bad

Service

This is not a Wollaston issue as I'm sure they tested the EGR valve to the parameters set by BMW. Perhaps these need to be reviewed give it then gave issue only a few thousand miles later.

Service

The servicing was very good. The valetting was hurried and Windows inside were not up to the usual standard.

Service

Again service very professional and whilst waiting we had a complimentary lunch

Service

Car not returned when agreed, so I had to cancel an MOT booking at another garage.Car did not have MOT performed when I was told it would be ready.When I collected it, car had only 19 miles of fuel in - insufficient for me to get to an appointment.

Service

Service team were excellent

Service

I didn't have to ask anything....I was updated all the time, very professional and more importantly..extremely nice people !

Service

The service staff are always very helpful, polite and pleasant make you feel welcome.

Service

Service as expected

Service

No longer have confidence that o will leave with a safe carWhen we raised this with Wollaston motors misled as to how this had happened

Service

I was sent via BMW assist route even though I drove my car to garage on Saturday afternoon initially and they said there was no point in looking at it as they had no diagnosis people working or parts or hire cars available.

Service

This was a while you wait service scheduled for 1pm. They were ready for the car when I arrived and delivered it back within the planned time frame.

Service

The fault was not fixed. It was simply explained to me that is not an issue when it clearly is. BMW are a quality brand, a knocking noise from a brake is not something that should be ignored.

Service

With Ford they arranged a car for me,a pick up or a taxi. Not from BMW. I asked for a estimate to fix my mirror. Would have been nice to have been talked through the estimate - I Might have even booked car in to be fixed !

Service

Contradictory information given by staff in service and tyre department and certainly not borne out by video from the technician / mechanic.

Service

Slightly disappointed the MOT was completed off site at an associated business otherwise excellent as usual

Service

The Collection and Delivery service was first class - carried out by a Driver named Richard Clarke.

Service

Everybody's been very helpful however I did have an abortive trip last week when the parts needed were not available so I needed to rebook

Service

Everyone of the staff were so helpful

Service

I had to wait three weeks to be booked in to have my fault diagnosed, costing me £200 in fuel as I could not charge. My car was kept for 5 days, after day 2 the service department were never available to answer my calls for progress updates.

Service

Again i would like to had someone say issue occurred for whatever reason, so i know myself what had happened to cause it in the first place, otherwise the wollaston did a very good job.

Service

Although my complaint was sorted there were a string of complaints to be dealt with. service not recorded on car system, MOT requirement not advised 10 days before due, service not carried out correctly, work not completed as asked.

Service

It is very pleasing to get your your car serviced so promptly after arriving at the scheduled time and to leave in under a two hour wait in the comfort of the waiting area and the Hot Chocolate is delicious

Service

Very satisfied with the service from Wollaston Motors, my only criticism would be the cost of tyres which is significantly more expensive than nearly every other supplier.

Service

Well informed all the way through the process

Service

Nice lady, front desk.

Service

Answered above

Service

The service was easily arranged - the car picked up from my office and returned there and so no time lost. Excellent service

Service

I've put very satisfied & not completely satisfied as I had to go back in for a problem to be sorted that had been created while in to check another problem & because 1 problem could not be fixed as they couldn't find out what was causing the it.

Service

Delivery issue

Service

Excellent customer care

Service

As above, service was faultless but £1000+ for a service puts a main dealer experience outside the reach of many customers.

Service

I know I had a choice, but new front tyres to replace those with 4mm of tread because a 'flat spot' may be causing the noise.....really? The car has ABS and is most certainly not driven on a track so how does flat-spotting occur?

Service

Chris was really helpfully and had a lot of knowledge about the car

Service

Quicker than expected and came back clean as a whistle

Service

All I would add is that the service I received from your colleague Alice was first rate, she really knows her stuff!

Service

Can’t fault the service I received .

Service

The only minor gripe was I was asked if I would like a complimentary car clean and on collection and driving away the car hadn’t been cleaned.

Service

I was given a video appraisal of the work carried out on my car which was cleaned inside and out on completion.

Service

Because at the moment it doesnt cost me anything

Service

Friendly people. Job done correctly and on time.

Service

All questions answered

Service

Did all I could have wanted and more

Service

I find there is an arrogance about Wollaston which I don't like. I don't want to sit and drink coffee to wait for my car to be booked in nor wait 30 minutes when it is not ready when it is supposed to be. I am busy. You have gone too far the wrong wa

Service

Always good service. The team look after all my family’s 5 BMW’s

Service

No issues on a simple service.

Service

The experience was problem free.staff were efficient and knowledgeable.

Service

Generally good, but tyres were all over inflated by as much as 8 p.s.i

Service

Previous answer

Service

speedy fix to problem

Service

Fault on car was rectified but not enough information given or apology. The car is three months old and 01788 on the clock. (Brand new)Purchased with 20 Miles. Car already registered at dealer.

Service

CR was done, but timing was terrible. If the car had been taken in at 8am when I arrived i would not have had the additional stress. Also when the car was MOT’d the filling week the tech questioned the need for full set of discs at 51,000 miles.

Service

Friendly staff. They took the time to check if my repair was covered under extended warranty Unfortunate wasn’t this time. I may have to think about extended warranty for next year

Service

I sent the car in with squeaking/grinding brakes around 6 weeks after buying it. I was disapointed with the 40 minute wait for a courtesy car but Wollaston replaced all brake components for free

Service

I was informed that I would be charged for investigation of creaking noises when my wing mirrors folded out. As the car was under warranty I refused this option. The invoice showed that they had investigated the creak and applied lube at no charge

Service

Everything seemed well organised

Service

Two hour waiting appointment was actually three hours. Asked for car not to be washed, but it was and not very well.

Service

Not much waiting time, used the teas and coffees for the time I did wait and was told what was happening. The only thing I would like to be improved was the price, I feel it was ridiculously expensive for just an oil and filter change.

Service

Phone answered promptly to book, welcoming customer waiting area with excellent clean facilities, excellent personal online service walk round of the car by mechanics, kept up to date by service advisor, very fair and honest cost charging system.

Service

a very professional and efficiant service was provided by the Wollaston BMW team.

Service

As above and the ambience of the waiting are

Service

As above mentioned

Service

No filters in stock for a basic service- still waiting contact on when they will be (3 weeks now). Quick to point out tyre problem and even quicker with the price of a new one. All very revenue driven, not about customer service.

Service

The service was done in the time given, however l needed to clean a couple of areas on the interior leather following this service. ( Passenger seat and passenger door arm rest)

Service

A good experience, service carried within the expected time.

Service

+ staff are nice+ loan car+ car wash+ standards- missing keys on pick up (lots of faffing)- car settings being changed ie found myself driving in the dark without lights and drivers seat moved- no more morning coffee and bacon sandwiches :-(

Service

Nothing was too much trouble.

Service

The garage knew I was coming, and did everything to make sure I was back on the road swiftly.

Service

Our salesman Jason Bell always gives us a really warm welcome and the impression we get is that this is very genuine and is of course most appreciated

Service

I do find the prices quoted on the BMW Service website differ significantly from those that Wollaston attempt to apply for example BMW website suggest 309 pound for rear discs and pads Wollaston try to charge me 429

Service

We like the video telling about tread depth and brake wear

Service

Our 2hr appointment became 4hrs which with 2 kids was painful. We were offered food on arrival at 10am but were not hungry. We were then told it would take longer. I checked at 1pm, was told 30mins and we left after 2pm with no further offer of food.

Service

i used this wollaston bmw for number of years, most of the time is good i have no problem, but this time, try to find out for the order part, no one can give a straight answer, 2 month for part that is already paid but the girl on side is not charge

Service

Very quick and professional

Service

Easy to book in and swift services (tyres)

Service

Very friendly and highly efficient staff.

Service

Bad service at first visit, they damaged my car whist it was with them. Lack of communication re fixing it. Now a fault on my car, I went to collect as it was 'fixed' it wasnt. They said they had road tested the vehicle but no extra miles on clock

Service

The complimentary hand car was was atrocious. I had to take it elsewhere for cleaning the following day as there were so many water marks visible.

Service

They messed up big time twice but then remedied

Service

Fast lane service booked for 10am the car was still waiting where I had parked it until 10:40 (I could see from the waiting area). Why book time slots when they are no adhered to? I wasn't informed there was a problem with time.

Service

The staff updated me when required, were courteous and polite. I would have given full marks but they forgot to clean the car!

Service

Would like to have been given a drink whilst waiting for car (Mercedes actually do this) or told to help myself

Service

On time. good communication and efficient

Service

My vehicle was washed - it said it had also been valeted on the paperwork, but it had not. Whilst it was relatively clean (it was spotless before it went in!!),it had a lot of watermarks left on the doors, and also on all of the chrome.

Service

Satisfied with Service and MOT carried out. Unfortunately my car was suppose to have had it's End of Warranty check up, as booked. Did not receive any paperwork to confirm it had been carried out. Tel'd Sat 8th Sept & left msg but have not recd resp

Service

Price stops full marks.

Service

I have seen changes not perfect but on the whole a vast improvement in speed of drop of and being attentive. .

Service

Kept informed and problem resolved

Service

Friendly helpful staff, who kept me informed of how the work on my car was progressing.

Service

The customer service wasn’t great this time

Service

Very good friendly service, Carl was particularly helpful. The only gripes I have is waiting 3weeks to have my car looked at and I feel if you have an electric car it should be fully charged when it’s returned to you.

Service

Parts counter and booking in procedures very slow

Service

The radio in my new X3 is not as good as the radio in my previous X3, not even as good as the radio in my wife's Skoda Fabia. It went in for tests. The report of those tests does not match my records in the radios performance..(Continud in Box 3)

Service

All my concerns/issues dealt with without issue.

Service

As above, the level of care and customer service is the very best I have come across from any company. The staff are first rate.

Service

very slick ... all good

Service

All good

Service

It's always very well organized and you're taken care of instantly. Brilliant!

Service

It was more expensive that I anticipated

Service

Service took over 2.5 hours.Windscreen was marked so had to return to Woolaston to get it rectified.Car clean was 6/10 e.g. dirty water marks on the windowsBUT waiting environment and customer service from staff on service desk was very good.

Service

Good service

Service

delay in being able to check in vehicle, no parts available and then extended delay. 6 weeks from part failure to achieve repair.. Service rep good though.

Service

Excellent service

Service

The service was done prompt in the car was cleaned

Service

A completely satisfactory service

Service

Whole experience was fine, apart from the standard of the complimentary car wash, it was disappointing.

Service

I called the centre regarding other issues, they were supposed to call me, they never did.

Service

Efficient service and pleasant service at Wollaston BMW.

Service

Priced checked for my 4 tyres and fitting completely satisfied

Service

Staff made this experience easy and hassle free.

Service

OK but no better than other dealers.

Service

Excellent service. Maybe just a slightly better aftercare would of been brilliant.

Service

Bit pricey for a first service

Service

Very good service but the waiting time was quite long, although previously stated an approximate time

Service

Everything was done, car nice and clean

Service

Please read my earlier comments. I would expect customer service to take ownership and communicate effectively and appropriately with customers. Particularly if there has been a delay in completing work within a stated timescale.

Service

Every thing was completely satisfying

Service

It took three separate visits to successfully complete an oil service due to error made by the dealer.The service adviser John could not be faulted and was very apologetic with regards to the mistakes, but the repeated visits were inconvenient.

Service

My car was returned dirty. This could have been a misunderstanding as when getting the faulty wheels checked I was asked if I wanted my car washed and I took this to be washed at that time and not when it went in for a service and to swap the wheels.

Service

Everything went smoothly on this occasion.The person dealing with me was very polite and kept me informed of what was required

Service

We know when our car is going into BMW for a service it will be looked after and that everything will be done to a very high standard we have always have been very pleased with our car when we collect it , also it is always very clean inside and out

Service

Very friendly staff. Customer waiting area is very pleasant. Hot drinks are available the the complimentary lunch is a wonderful gesture which shows you value your customers.

Service

Communicative and acted professionally and fast

Service

Excellent team at Wollaston. Kept me updated through the time my car was in the workshop.

Service

I was seen promptly, provided with a quote that was consistent with the final price and all options were fully explained.

Service

Very pleasant from start to finish with arranging our first services.we live about 25 mins away, and was offered the pick up and drop off services, saved us taking a day of work, a lovely gentleman collected our car. A+

Service

Carl is extremely professional, always, and exceptionally helpful. Carl alone has reinstated my faith in Wollaston as he was just so organised and reliable.

Service

Even though my service was more expensive than planned, I was kept up to date and contacted before any new parts were added.

Service

The car was dealt with quickly and updates were given

Service

Quick to book car in with vehicle detail taken from registration number. Car dropped in on agreed date. They owned the problem and kept car until satisfied that it was fixed. Great communication before, during and after the service.

Service

We were told that the service would take an hour and a half but in fact it was over 2 hours before it was ready. I know this included a clean but suggested timing should have included this in the first place. As it was we had to keep reminding them

Service

Problem resolved

Service

Again great service, quick delivery of the vehicle from point of ordering to collecting

Sales

Pulled all the stops out for a speedy delivery.

Sales

I have purchased my third consecutive bmw from the same dealership. The purchase process was easy and I was kept informed with the build progression throughout. The delivery was well organised and I drove away extremely happy.

Sales

Ed was a top man

Sales

I wanted to buy a car and the service was adequate for that purpose

Sales

During the period of purchase to collection of my new car the communication from the dealership was very poor. I actually found out my new car was at the dealership from the company fitting the adaptions to the car for me!

Sales

There was a problem with the original delivery date which was changed by BMW UK. Although arguably this was out of the control of the BMW centre itself

Sales

Excellent handover

Sales

VERY QUICK AND EASY BUYING PROCESS

Sales

Kept informed of progress

Sales

Whilst disliking shopping for cars Edward was particularly helpful

Sales

Staff and after sales staff were excellent at explaining controls and how the car works.

Sales

The salesman was very professional. Someone I certainly would want to deal with again in the further.

Sales

The BMW sales executive went above and beyond in ensuring the process was as smooth as possible for us.

Sales

Again Max was really helpful always going the extra Mike to explain things

Sales

The person i dealt with was very friendly, professional and a pleasure to deal with.His name is George Welsford

Sales

The staff were pleasant, understanding and helpful in resolving issues.

Sales

Staff that actually care

Sales

The sales person was excellent however information on delivery dates supplied to them and subsequently us was a little sketchy

Sales

Felt much more like a well run family business than some of the frosty corporates that I've visited

Sales

Very helpful made the purchase quick and easy.

Sales

We were treated very well by Ed Boje who gave us a fantastic experience overall. Knowledgeable, courteous, friendly and literally untiring to find us a great car and deal. Fabulous.

Sales

Great CommsDidnt have to wait hours to see sales person

Sales

Excellent customer service

Sales

Very friendly and welcoming. Had all the time in the world for us, didn't feel rushed or pressurised at all. Was readily available to answer any questions we had before the car was delivered. Had a follow up call a few days after we got the car.

Sales

Excellent from start to finish; sales not pushy, product knowledge high, build process enjoyable and kept informed throughout the entire process.

Sales

I had a very good experience, very professional.

Sales

Efficient and easy to deal with. Could be more polished.

Sales

A really easy process led by your Salesman (Robert Thompson). The deal was struck quickly and the myriad of documentation was dealt with efficiently as was the introduction/familiarisation session on delivery of the car.

Sales

Complete courtesy and professionalism from all, from the minute I opened the showroom doors to the handing over of the keys

Sales

Really nice experience.