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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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340i M Performance bodykit & wheel set

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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BMW i8 Roadster

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winter health check

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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1.9% APR on all BMW X1 models

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The new BMW X2

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BMW M Performance Accessory Offer

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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BMW i3 car swap terms and conditions

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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Careers at Wollaston BMW

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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Rob Day

General Sales Manager

David Orton

New BMW Sales Manager
  • Department BMW New Cars

Adam Jeyes

BMW Retail Sales Manager
  • Department BMW New Cars

Mike Cantillon

BMW Retention Manager

Bob Thompson

Product Specialist
  • Department BMW New Cars

Edward Boje

Product Specialist
  • Department BMW New Cars

Denis Kudasev

Product Specialist
  • Department BMW New Cars

George Welsford

Product Specialist
  • Department BMW New Cars

Roger Greenwood

Product Specialist
  • Department BMW Approved Used Cars

Peter White

Retail Manager Used Sales
  • Department BMW Approved Used Cars

Mark French

Product Specialist
  • Department BMW Approved Used Cars

David Edwards

Corporate Sales Manager
  • Department BMW and MINI Corporate Sales

Ross Kilroy

Local Business Development Manager
  • Department BMW and MINI Corporate Sales

Ricky Byrne

LOCAL BUSINESS DEVELOPMENT MANAGER
  • Department BMW and MINI Corporate Sales

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt good service

Service

Just brilliant!

Service

as above. no complaints at all

Service

Customer facing staff are friendly.

Service

My recent service was dealt with impeccably

Service

I’m accurate waiting times and lack of communication during the appointment.

Service

Just not impressed generally. Phones too busy, lack of expertise with some service reception staff, then the poor advice and possible service issue as written above.

Service

I have always been happy with the quality of customer service. Only reason for the 4/5 rating is the prices seemed to have gone up considerably from last year?

Service

Because the problem that it went in for is not fixed completely

Service

Efficient service and good communication

Service

Good communication by mobile phone kept me informed when my car was in the garage.

Service

So smooth - and surprisingly good value. While I have a service package, I was surprised at the competitive cost of front brake pads and discs - my previous car, a Subaru Outback, ate brakes faster and cost more.

Service

Customer Service was great, but wasn’t too happy with water marks after my vehicle has been washed. Seriously, had to go to a car wash straight away.

Service

The whole experience is seamless from the time you book until you collect your car. I particularly like the regular updates on how the car is progressing so you can manage your day.

Service

Ridiculous delay in being able to book a car in either for a service or a fault. Last time had to get it recovered by BMW rescue to get it fixed. Clearly don't have enough technicians or courtesy cars.

Service

SERVICE DEPARTMENT IS ALWAYS BUSY WHEN YOU CALL AND NEVER RETURN CALLS

Service

Friendly and easy service

Service

kept me up to date with everything

Service

Everything done as requested

Service

Five star service from arrival to departure the team really care and are very attentive. The information is accurate and the car was ready before the stated time. Sapphire was extreameley professional and gives a great customer experience

Service

Took car in for annual service and MOT, found other problems which took over two months to complete.

Service

First call for MOT was supposed to get a call back from centre but didn’t. Had to chase up the call myself. However I was squeezed in when already fully booked due to my MOT expiring sooner than the earliest booking

Service

All works carried out and checked as requested

Service

Very efficient and got what was expected.

Service

Wollaston provide such a fantastic personalised service. All of the team members I interact with really care about BMW's and my experience with my own BMW cars.

Service

Wollaston Motors and Wollaston Motorrad are really very good. It's a pleasure to do business with them.

Service

Only in for MOT - but completed on time and car cleaned on return

Service

Car was not cleaned as ordered and no courtesy call to say it was ready.

Service

Helpful and convenient

Service

Booked the car in the showroom. Was called when work completed.

Service

Had to wait nearly a month to book car in and for courtesy car to be available.

Service

Everything went like clockwork.

Service

Other than having to wait a couple of weeks for a slot. Everything was made easy for me.

Service

One job not done. Had to wait too long for vehicle to be brought after paying. Brake fluid light not reset following work done

Service

The fault was with the emissions valve regulator, which I needed to have repaired urgently before my departure to France 72 jours later. Wollaston was honest enough to tell me the fault was a common one with this diesel engine.

Service

Helpfull staff who explained everything in detail

Service

I didn't have to wait for a long time to book an appointment. I had my car recalled and the job was done very quickly.

Service

Small problem with the car, all the staff did all they could to remedy the fault.

Service

Efficient

Service

Trying to give a high level of service, but compared to other franchises I use for other cars (Honda and Ford) the service is worse. Pointless video of the vehicle check only talking about tyres and brakes, no confirmation other items were completed.

Service

Service done on time. Video to show service. Car cleaned. Genuine parts. Polite staff, nice showroom, tidy service area.

Service

Very thorough and knowledgeable Staff.

Service

Friendly and efficient. The complimentary wash and vacuum was much appreciated.

Service

Service done on time and seemed very efficient

Service

Not convinced the issue is resolved. Had same error codes every 6 months

Service

Cannot fault the service at Wollaston Motors

Service

Car was not ready by agreed time

Service

We were told someone would call after service was completed. No one did.We called and were told someone would call before 6pm.No one did.The car was kept for a second night.We had to call the next morning and requested the car to be delivered.

Service

Didn't like being ignored ,when I first went in .But after that it was ok.

Service

I would have awarded 5 stars but the diagnostics checks resulted in some negative effects.Firstly remote opening of tail gate and secondly all sat nav addresses were converted to lat and longitude referencesI need to be confident that all is well

Service

Please see the comments above.I was also put off the quality of your engineers when they said they would have to break my tyre valves due to ceased dust caps. I used wd40 and a 10mm socket. It took less than 1 minute to undo the caps.

Service

Promptly and quality team.

Service

Work carried out on my car was very poor and is the reason I had to bring the car in again

Service

Faults were raised and resolved, which is what I expect during a service.

Service

Expensive

Service

More than happy with the timeframe and short video I am sent.

Service

Staff very pleasant and helpful

Service

Unfortunately the issue the car was booked in for, returned with 3 days. As I never received a report as to what work was done, I am not in a position to understand whether the issue was misdiagnose etc.

Service

When I went to collect my car, they had lost my keys. Only after 25 minutes they explained this to me. They found them after 45 minutes,I was not told the cost of the service on booking or when I called to collect my car, so the cost was a shock

Service

I'm never comfortable that I'm getting a fair deal. Not for the first time the final price is not the same as the quoted price, with no discussion in between. Told it was standard fixed pricing...however at invoice it was more.

Service

Whilst you did confirm you had time to fit the advanced eye ( Front and Rear) this should have been booked in already.Other work requested not carried out as above.

Service

Good level of communication before, during and after any works carried out!!

Service

i ordered a new car and it was supposed to take 10-12 weeks but before the car was even made it then said 16 weeks...... they did not put the money in my account they were very unprofessional , someone meesed up in there accounts departmant.

Service

I would have liked the problem I had quoted fixed no quibble, the car is covered by BMW comprehensive warranty. Not parts I would expect wear and tear from. Looks more like a recall issue, future cars now have an added bracket to holdup the intake.

Service

I received an e-mail with a video attached but I couldn't hear any commentary otherwise satisfactory.

Service

The service aspect was fine, the front desk service was professional - however I am still awaiting a follow up call on the availability of a part, and the wash/hoover was less than adequate.

Service

Good experience

Service

I can’t get anyone to return my calls I have warranty work to be done and am concerned that knocking problem is worsening I have a long journey shortly and do not want to breakdownI need to have the seat cover replaced on warranty can be seperate

Service

Fixed only one fault of five. Others were not found, normal for this type of car or would not be honoured in warrently (despite being told they would be after the first day of investigation)

Service

I felt that the sales staff appeared to have the customer as well as BMW's interests in mind.

Sales

Perfect

Sales

Great service again, showed me around the car and showed me how everything worked, very satisfied

Sales

Both of the sales people I dealt with were very helpful and knowledgeable on the product

Sales

OUr Manager Ed has been brilliant and very attentive.Reception team and staff were also very accommodating and polite.Just not had the best experience with the new car or the service team.

Sales

George was attentive ,patient and not overbearing on trying to make a sale. The team at the centre where helpful and talked through the various options and designs of the car.

Sales

The car was built and left the factory just two weeks from the date of order

Sales

Everyone was friendly and polite, good coffee too.

Sales

YOUR Manager was lovely but I loved how Ryan salesman makes me feel so special

Sales

All was smooth and easy

Sales

Service throughout the site was extremely good, always welcoming and provided every bit of information possible

Sales

It took over ten days to have the car valeted and pre inspected.

Sales

Everything went as planned