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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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Pre-order the new BMW iX3 Premier Edition

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Exclusive Wollaston Offers

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The BMW X Range. Lead without compromise.

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Essential Covid-19 Contact Information

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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Customer Update

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Your Perfect BMW Couldn't Be Closer.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £100 when you refer a friend.

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BMW M.

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Christian Diangana

Retail Manager New – Sales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Work was carried out on time and vehicle was clean and ready for me to pick up.

Service

Excellent friendly service from first point of contact through to drop off and collection. I was kept informed throughout by the staff at Wollaston.

Service

Good service as always

Service

Good service form start to finish and added on some additional work required without the need to rebook.

Service

I had a problem with a scratch on my car after it had been serviced, but it was dealt with quickly, professionally and courteously, I feel if I'd had the same experience with another brand I would have been left unhappy

Service

Professionalism, politeness and promptness

Service

All work done as promised.

Service

Consistently reliable, helpful and polite staff, always get a follow up call. Went over and above was expected on my recent visit.

Service

Good service

Service

From the moment I stepped inside I felt safe and lots of new practices were in place. Everything was explained to me about my service and mot and my questions answered.

Service

5/5 did exactly as said, the was within the estimated price.

Service

No faults or problems Car cleaned v well

Service

Service department personnel are always pleasant and polite and my car comes back washed afterwards.

Service

Was a good Visit

Service

Very informative service with a video provided of exactly what was looked at and potential future look out points too.

Service

Brilliant customer service

Service

Great communication.

Service

A date that suited my diary. Service was completed on time. Regular updates on what was happening with my car. Nice clean car on collection. Covid-19 measures in place and adhered to.

Service

Service was quick efficient and I knew exactly what i was going in for. No mechanical jargon, open and honest about what I was going in for and the price before I booked anything in.

Service

Again all staff have been excellent

Service

Great communication from technicians and receptionists

Service

Extremely personable service that was seamless from start to finish. Furthermore, I received updates throughout. Faultless!

Service

Everything was super efficient and I had great customer service.

Service

My dealings with Simon were exactly as expected from the BMW brand.

Service

make you welcome nothing is to much I bought my car from there and will keep going back

Service

Again good service and communication with updates

Service

Car was collected work completed and delivered back to my home...works for a busy guy such as myself.

Service

car returned clean,tidy and running lovely

Service

I have received a video of the car after the service.

Service

Staff v pleasant & always keep me informed on progress

Service

Well organised through the Covid pandemic. Polite, friendly staff who made you feel very welcome and I was put at ease immediately

Service

As above very good service and communication.

Service

Good service and communication

Service

Great service and helpful support from Jasmine. I appreciated the car being picked up from my home which was very helpful.

Service

Staff friendly and cooperative .

Service

This time I was very happy with the service provided

Service

Prompt friendly professional service. All good Covid safety. Couldn't fault them.

Service

Stress free .

Service

I got a text to let me know my car was in the queue, a text after and also a call from the lady that checked my car in. It also got cleaned in and out FOC!

Service

we were very pleased how we were treated whilst waiting for our car very comfortable looked after by a BMW lady with cups of Coffee and biscuits. Booking our car in was very easy and everyone was very kind- and the best bit was after a service and mo

Service

Video showing all works completed and the current condition of the car and with the added part of watch outs and future recommendations Well described of work completed by the mechanic. Car handed back in clean and safe condition. Well done

Service

The Experience was exceptional, Keeley Jowers looked after me for my service she was amazing Keeley Advised the car would be ready by 5pm, I asked if there was any possibility to have it done sooner and by 1:30pm the car was done and ready to go

Service

Friendly professional straightforward

Service

My car is now purring again. Thanks

Service

The car is going well , what else can I say. Seemingly a good job done.

Service

Having taken my BMWs there for the last four years I have been given no reason to go anywhere else. The team always seem very accommodating from the Dealer Principal to the reception staff.

Service

I had a major problem and they were brilliant and helping me

Service

Service completed in less time than anticipated.

Service

Excellent staff and excellent service.

Service

Very quick and convenient service 'while you wait'.

Service

Everything did what it said on the tin

Service

advised when car ready ( in the time promised )

Service

Delivery & collection aside I am really satisfied with not only the service but the way a warranty issue was dealt with at the same time. From booking the service to the end I was kept informed

Service

Work has been carried out very well and on time.

Service

explained everything needed to get the car in and out of service, during changes for covid

Service

Are collected and returned cleaned and sanitised, delighted!

Service

Both service advisors were lovely polite and professional.

Service

Excellent service. Can't fault the service provided by Wollaston BMW

Service

Excellent customer care and taking all possible precautions during the current pandemic

Service

Emily and the service team are always a pleasure to deal with. Easy to contact and everything complete in a timely manner.

Service

good knowledge of what was required and well looked after during the wait.

Service

Very thorough and clear explanation

Service

Had a tyre issue and needed it sorting with immediate effect, and it was

Service

Great staff

Service

The high quality of the staff and service coupled with the information received regarding the condition of my vehicle was both satisfying and timely.

Service

My service was brilliant. I had everything explained to me and even received a video of the work carried out to the vehicle. The work was completed on time.

Service

Told would take 3-4 hours,was done in under 3.

Service

did what they said

Service

Personable staff

Service

Even in these strange times everything was straight forward and easy

Service

Efficient and friendly.

Service

Faultless service

Service

Picked up on time

Service

Great communications on the MOT & Service

Service

My vehicle was completed on time washed and returned to me sanitised.

Service

Really professional and very friendly and helpful

Service

Prompt and swift service

Service

Very good level of customer service.

Service

Car was serviced and cleaned promptly.

Service

A very smooth operation and aclear explanation of what had been done.

Service

Work completed well within quoted time.

Service

Excellent service

Service

Had. No problems everything was as expected.

Service

Waited for vehicle and completed in one hour

Service

Professionalism

Service

Service Reception Team very helpful and polite. Also spotted by Sales Manager from vehicle purchase keen to have conversation. Highly professional team.

Service

Service provided by both Nicole and George was great. Was kept informed throughout the process and George even took time out of his holiday to return my call. Car looked great in the handover bay when I collected it.

Sales

Courteous and professional

Sales

Attentive staff, provision of refreshments, did not feel pressured into buying.

Sales

Grant made me feel like a valued customer,he was very patient when questioned,information,reassuring & he assured me that after sales would be sympathetic & do all they could if I was to have problem with the car,while it was under guarantee.

Sales

Took longer to get car but only because of COVID 19/Lockdown. Relaxed/Friendly atmosphere at the Centre. Will be definitely purchasing another car in a few years time.

Sales

Excellent customer service throughout by Grant

Sales

I worked in the trade at start in early life with Aston Martin and wanted a car that matched up. That is why I bought a 118i Sport

Sales

Given all the problems with Covid 19 the sales team gave a first rate service.

Sales

We were completely happy with the staff,especially Richard Rhodes. They were polite and friendly

Sales

Best showroom and customer showroom and service teams are friendly, informative approachable and more than anything non-judgemental.

Sales

Always helpful and the sales person we dealt with was good.