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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
563 ratings and 255 comments received in the last 90 days.
28 November 2024
Staff were polite, nice comfortable area to wait in
28 November 2024
Fantastic salesman (Anthony) and comprehensive run through of technical details to familiarise me with the vehicle (Ollie).
25 November 2024
Andre was brilliant even with a last minute change (slight misunderstanding of finance agreement but professionally resolved)
24 November 2024
Mark was amazing. Very informative, found the car for us.
15 November 2024
Excellent - a nice, relaxed, zero-pressure experience.
15 November 2024
always looked after by the team @ Wollaston
05 November 2024
Looked after extremely well and you found me a great car within my budget.
30 October 2024
For the third time I have felt at ease doing business at this centre.
30 October 2024
Felt at ease
28 October 2024
Andre is a star , made it easy, as not used to E signatures , great help for me!
28 October 2024
Wollaston BMW were excellent as they always are. The way that a car dealership should be run.
26 October 2024
Excellent handover and assistance with setting up my new car. Thanks to Sales rep who assisted me with Drive away insurance and follow up call to ensure everything was working well with the car.
22 October 2024
Andre explained everything clearly and patiently
08 October 2024
Made everything easy.. Staff are friendly.
08 October 2024
Richard Rhodes was a model salesman
07 October 2024
Care and time given. friendly supportive staff. knowledgable of products and explained clearly.
03 October 2024
Richard Rhodes made the whole process a pleasure.
02 October 2024
Brilliant customer care from all the team
02 October 2024
I am a long standing customer, I always ask for the same salesman I enjoy his polite understanding manner
02 October 2024
Handover and operation instructions were excellent, this was my first automatic car so I was a bit nervous at first. Really appreciate the time and patience given to explain how things work. My old car was manual and much less technically advanced.
01 October 2024
Great team at wollaston
01 October 2024
Great staff, professional, competant, pleasant and knowledgeable.
30 September 2024
Adam Jepson was just amazing, professional, polite, informative and I felt genuinely customer focused and helpful in making sure the vehicle was right for me, from the reception staff to Josh the handover expert I was warmly welcomed and informed
28 September 2024
Every aspect of the sales process was clearly explained. Given opportunity to try the car. Everything was explained well. I appreciated being the focus of the conversation rather than my husband as I was buying the car.
27 September 2024
Everything went smoothly and without any problems
26 September 2024
Anthony was brilliant he took his time and made us feel wanted and important
25 September 2024
No issues with the purchase, was able to test a number of cars to make sure I was happy with my final choice
20 September 2024
Anthony Murphy was great from start to finish, keeping me informed every step of the way, helping me find the right car for me and no pressure selling.
17 September 2024
Again, excellent service from the dealership
16 September 2024
Again excellent customer service, really looked after by the team.
16 September 2024
Again very helpful and easy
13 September 2024
the staff explained everything and did a big reveal
11 September 2024
It all went very well.
29 November 2024
Really seamless expirience and you're very well looked after by all the staff who are tremendous.
28 November 2024
Great customer service from Ella @ Wollaston Northampton
28 November 2024
Very helpful in keeping my day working well for me and my timings
27 November 2024
Updates were frequent, truthful and helpful.
27 November 2024
There is a friendly and helpful team, even whilst they are in a temporary building, they always ensure you are being looked after and made comfortable.
27 November 2024
It would have been 5 stars if my car had been cleaned as well
27 November 2024
Superb service
27 November 2024
Service is friendly and prompt. First car was in and out of service within 2 hours. Second car service understandably was a bit of a delay--but more from Alphabet leasing's side than BMW. But i was kept up to date.
26 November 2024
Clear feedback given and advice on next steps offered.
25 November 2024
No fault
25 November 2024
Completed the warranty work without any issues
25 November 2024
Collect service is great, follow up from service department prompt and friendly ( and good news re MOT!)
24 November 2024
Quick and easy check in, friendly staff, but didn't complete the main jobs requested, tyre valve replacement was told to monitor and reboot? With instrument cluster not bmw fault but did advise the tech to revert car back to stock which wasn't done
24 November 2024
Great information and simple advice work required completed.
24 November 2024
Good service
24 November 2024
Service do e in a timely manner
23 November 2024
Wollaston were very quick with my service and although there was an issue getting tyres in, they quickly rebooked me in.
23 November 2024
The job was done on time to a high standard
23 November 2024
Great service. All work completed satisfactorily
23 November 2024
Finished in the time I asked them to , ok 10 mins later but they kept me in the loop
23 November 2024
The staff in the service reception were attentive and everything ran smoothly
22 November 2024
Nothing to add
21 November 2024
Good customer service
21 November 2024
Very satisfied; thanks to Andy and Mark French personally
21 November 2024
Kept me informed at all stages
20 November 2024
All completed on time
20 November 2024
I was satisfied with the service however I was asked if I would like the car washed and I said yes, unfortunately after picking the car up I noticed that it hadn't been washed? Bit disappointed with that.
19 November 2024
No problems to report.
19 November 2024
The service was very informative
19 November 2024
good communication/ customer service
19 November 2024
Disgusting treatment from the lady in service department
19 November 2024
Took into account all the issues I had and checked the car over to meet the tight timeline I had.
19 November 2024
Very good this time although our previous visit was marred by misinformation on repairs that were needed.
18 November 2024
Great customer service. Although the temp site is a bit small, but looking forward to the new Northampton dealership.
18 November 2024
Poor garage experience ( see above ) very professionally dealt with by Emily at WOOLESTON who arranged a car for me when the hire car didn't turn up
18 November 2024
Very satisfied
18 November 2024
Feel looked after when at the branch
18 November 2024
Everything continues seamlessly
18 November 2024
Was expecting a message to say car mats had come in didn't receive one. I rang to check a week later
18 November 2024
Overall, knowledgeable and friendly staff who go the extra distance, are welcoming, genuine and thorough, ably supported by quality technicians that just get the job done.
18 November 2024
Completed job as described and remedied fault found during health check.
18 November 2024
The matter of the visit to the centre was dealt with while we were in the facility.
18 November 2024
Great
18 November 2024
Staff were excellent and resolved all issues
17 November 2024
Can't give any reason to complain
17 November 2024
Carried out comprehensive computer analysis and repairs.
17 November 2024
Car wasn't washed - nil communication until after service had been carried out. I understand the reasons why, but communication was poor
16 November 2024
The matter was dealt quickly and efficiently
16 November 2024
They did everything they said they would and on time and at the quoted price. The lady looking after me (Keely Jowers) in service was excellent, helpful, knowledgeable, friendly and supportive.
15 November 2024
All staff very friendly. When I entered the building I was meet with a lady with a smile that could light up a dark room. Was taken to a lady on the service deck how was very helpful
14 November 2024
Well organised.
13 November 2024
The Wollaston team are the best I have encountered in 45 years of motoring. Professional and friendly, the team ensure the car owner has a full explanation of work done.
12 November 2024
I am still awaiting a call to fix my wing mirror which got damaged during the service.
12 November 2024
The service l received was quick and informative.
12 November 2024
Always helpful and clean facilities as well as great car service
12 November 2024
Everything went well and all my queries were answered.
11 November 2024
Friendly service
11 November 2024
Repair completed ahead of estimated time
11 November 2024
No mention of break pads this time yet previously I was told they needed changing so clearly they don't yet
09 November 2024
I declined the work due to the enormous cost of labour.
09 November 2024
Very good service and efficient
07 November 2024
Disappointed no cleaning facilities bearing in mind this was prepaid
07 November 2024
All work carried out professionally and on time and informed on progress throughout
06 November 2024
Staff are fantastic & really friendly
06 November 2024
Disappointed i wasn't asked if i wanted my car washed
06 November 2024
Have had 4 BMWs wouldn't have anything else
06 November 2024
Good but no vehicle clean
06 November 2024
30 minutes job done.
05 November 2024
Service received met my expectations
05 November 2024
The make sure u are kept updated all the time no matter what sort of work you're car i s there for
04 November 2024
Very satisfied with my vehicle service
04 November 2024
Have used Wollaston for many years maintaining my Company car
03 November 2024
New place easy to find plus I got reminded by phone day before
03 November 2024
Problem key fob, battery discharged. Requested a new battery. Charged for this. Put key in the car - same error message. Returned key fob to service assistant who looked inside the key fob and said definitely a new battery. 2nd sales assistant loooke
31 October 2024
Good communications, prompt service and probably the best service video I have ever had based on the quality of it.
31 October 2024
The initial service issue was handled with the minimum of fuss and the loan vehicle was a bonus!]
31 October 2024
Carried out a diagnosis and repair. Keely has also done ever request I asked off her with kindness and professionalism.
31 October 2024
Had a problem with weak flow from screen washers. After service they seemed fine but quickly lost efficiency again. Wollaston agreed to rectify and arranged for vehicle to be collected from my home. Job now complete, no extra charge, I'm pleased.
29 October 2024
Would have scored completely satisfied if courtesy car wash had taken place.
28 October 2024
Information provided was accurate - booking in was straightforward and the wait was as expected
26 October 2024
Not a great explanation or understanding for my position in hearing the above news. I still dont understand how you expect me to consider this a normal expense. it is not normal for brakes to need replacing like this. Other than that I love the brand
25 October 2024
Totally happy with service received.
25 October 2024
Although the service is being managed in temporary premises, the service was still good.
25 October 2024
Excellent
24 October 2024
everyone very helpful
24 October 2024
Love to video explanation.
24 October 2024
Satisfied with the services
24 October 2024
Very helpful
24 October 2024
Friendly professional service
23 October 2024
Informative and well explained.
23 October 2024
The new system for servicing works well and the service/vehicle check was carried out on time and as expected.
22 October 2024
Engineers keep customers updated with videos of work provided.
22 October 2024
Always on time and no issues
21 October 2024
Satisfied with the service, could not fault it
21 October 2024
Wipers and charging queries were not dealt with
21 October 2024
Unfriendly service receptionist staff.
21 October 2024
Used to feel more personal.....
21 October 2024
.
20 October 2024
The service has become very expensive. Also very disappointing that no courtesy car wash is included.
20 October 2024
Recall on drivers airbag completed and quicker than expected.
20 October 2024
No one told me that you would not be cleaning the car - given the cost of servicing I think this is a poor aspect to have been cut.
19 October 2024
Fast and efficient
19 October 2024
Professional
18 October 2024
Still awaiting confirmation on an outstanding issue
17 October 2024
Great service
17 October 2024
everything I needed was completed to a high standard
17 October 2024
This was an emergency situation in a remote location. It took the roadside service 5 hours and many phone calls to arrange a recovery for the car and transportation back home. Although the personnel was courteous, action was not 100% efficient.
16 October 2024
Prompt service with a smile and quit quick to establish any faults.The Vehicle has been given the all clear from the diagnostics so I think every thing is now OK?
16 October 2024
Very friendly and helpful staff. I waited while service was being done. Free drinks & biscuits. Free wifi.
15 October 2024
Excellent Service
15 October 2024
Great time keeping
15 October 2024
The car had to return to the garage at my cost.
15 October 2024
I felt like I was being ripped off, being asked to pay almost 10 times the price of a usual puncture repair.
15 October 2024
I was greeted and booked in by a very polite member of staff.
14 October 2024
See anove
14 October 2024
On my first visit I didn't know what to expect but was pleasantly surprised with the smooth efficiency of the service staff as well as the front of house staff.
14 October 2024
The staff are very helpful but the time it takes to rectify the issue is too long especially if you have to spend all day at the showroom as I live30 miles away I cannot pop back home so have to wait all day
14 October 2024
Trusted and reliable
13 October 2024
I don't really have anything to complain about.
13 October 2024
All expected completed.
13 October 2024
Great customer service and good value.
13 October 2024
Compared to Stratstone ,,, like chalk and cheese
13 October 2024
Please see above. Other dealers could learn a lot from Wollaston. The service is 10/10 and consistent over many visits!
13 October 2024
Great customer service from Keeley; polite, courteous and attentive.
11 October 2024
Interaction with service centre was done in a courteous manner
10 October 2024
Once again the service experience was excellent. Even though they were operating from a temporary location, the communication and service was spot on.
10 October 2024
There seemed to be no realisation that the fault identified with the safety system is a known problem with BMW.
10 October 2024
Your pricing is very expensive
08 October 2024
There remains a problem with the service history on the car. There is a complaint registered with BMW customer service under reference BMW-06847910 which is still unresolved. I am still waiting for a response.
08 October 2024
The service team managed to fit a brake service and mot on the same Saturday.
08 October 2024
I felt that my concerns about wear to my car tyres, whist in your care, was ignored.
08 October 2024
Easy to contact , brilliant service
08 October 2024
Always communicative and good service
08 October 2024
Completed satisfactory and at time specified
08 October 2024
Good price and I was well looked after. Only slight disappointment was there was no offer to clean the car.
08 October 2024
Too satisfied excelent service
07 October 2024
Was given 2 hour time slot but was over 2 1/2 hours which seems excessive for what I had done
07 October 2024
very helpful and polite.
07 October 2024
Dealt with my issue very professionally
07 October 2024
Overall everything was good. The only negative was that I got stuck in slow moving traffic just down the road from the garage. At this point the inside of the car filled with smoke. I'm guessing some oil had been spilt in the engine bay.
07 October 2024
Because!!
07 October 2024
Would have given it a 5 start but my car was not valeted. The reason being Wollaston is in a temp building and don't have the facilities to do so. But I think they should.
06 October 2024
Emily Rimmer. Dealt with me. And was brilliant, I recommend you to everyone. Please give her a huge thanks. All your staff who I had dealings with that day were also helpful, and highly professional
05 October 2024
Good staff, work completed as required
04 October 2024
Car came back with a small dent. Not reported
04 October 2024
Service department kept me up-to-date with the progress with my car and the video what was sent to me is outstanding
03 October 2024
Service and MOT was carried out effectively and efficiently with no irritating and unnecessary advisories on the MOT. Please see below for more comments. A £10 deduction for no car wash was a nice touch.
03 October 2024
They just look after you, at Northampton. For me, it's like a family group.
02 October 2024
Nickola really helpful. Thanks.
02 October 2024
Kept informed at all times
01 October 2024
All of my questions was answered. Fast and friendly service.
30 September 2024
Full explanation in box above with more characters.
30 September 2024
Temporary site will take a bit of getting used to.
30 September 2024
Easy to arrange and staff very helpful
30 September 2024
Good service just very disappointed that my car was not cleaned inside or out
30 September 2024
Even with the building work I had a pleasant wait
29 September 2024
A little expensive considering no work really carried out.
29 September 2024
Signage to temporary site is poor - had asked for 4 tyres when booking and were not ordered, only found out 2 available on morning, car not washed
29 September 2024
My car needed 2 recalls, the paperwork only showed the one so I had to go back in to ask if the other was done, all they did was write it on my printed paperwork so I have to trust it's been done. Admin side needs to be better but overall experience
28 September 2024
They did the work and provided a visual inspection
27 September 2024
Both Amy and Keeley were determined to help and put me at ease. Great customer service and general knowledge of BMW. Fantastic.Thank you
27 September 2024
I have been a customer of Wollaston for a number of years and the personal service i recieve is allways excellent.
27 September 2024
On time, efficient customer service representatives who are very friendly.
26 September 2024
All staff professional and polite
25 September 2024
The whole process was smooth. I'd also been given directions beforehand about the change of location.
24 September 2024
I cannot say more. It is all above.
23 September 2024
accomodating and helpful with updates on progress throughout
22 September 2024
Took longer than advised. Waited too long from it being moved from garage to holding area and then back to collection point. No sense of urgency shown.defeating the point of waiting at the dealership for the work to be completed.
22 September 2024
Service was fast as requested.
21 September 2024
Bit disappointed that they no longer wash the vehicles during a service. A warning beforehand would have been nice.
21 September 2024
Woolaston ok but bmw goodwill poor.
21 September 2024
Emily was the Service Consultant. Professional approach/courteous. Good explanatory given re work carried out.
21 September 2024
As above
21 September 2024
Everything handled and completed quickly.
21 September 2024
Nothing much, this was my first visit to you and very happy. Only 1 thing I would like to add, once job is finish, please change any setting back to original, I found speed limit was changed, nearley got speeding ticket and auto light was turned off
20 September 2024
I waited for the car and I didn't feel delayed
20 September 2024
Great service. The second fault I raised is still present so will need to re book
20 September 2024
Thought rhe cost for investigating a warning light was a bit steep.
19 September 2024
I don't think the customer service is good anymore. Gone downhill
18 September 2024
Nicola was very attentive and personable- very easy to do business with
18 September 2024
Customer service is excellent, the outcome of the work and following problems not so good. It left us feeling like we had been conned a bit. We would have been better off not having the recall work done.
18 September 2024
Excellent service
18 September 2024
I feel even my video survey sent was shorter and I could not understand the speaker as he has a strong accent.
18 September 2024
Good
17 September 2024
as expected!
17 September 2024
There was a lack of communication between the workshop and Fallon, on service reception, as to when the car would be ready to collect. Fallon dealt with the matter in a friendly and positive manner.
17 September 2024
Easy to book, prompt, efficient- very happy.
17 September 2024
When I booked it, I had been asked to add any requirements on the form eg Please wash my car. So I wrote that on the form because I knew I had another journey in the car with friends afterwards, my car unfortunately wasn't washed when I collected it.
17 September 2024
Easy to book a service, clear on what is to be carried out, polite staff
17 September 2024
Apart from stuff mentioned above everything else was great
16 September 2024
All well explained and report emailed
16 September 2024
We asked for certain things to be done on the service and this wasn't done
15 September 2024
Becsuse the dtaff listened , were supportive,understanding of my concerns and completly reassuring.
15 September 2024
No comment
14 September 2024
My car went in for front and rear wiper - had I been asked I would have said No to the curtesy check up, my car had a full service and MOT recently, this was a total waste of time, especially as I was called to say the rear wiper needed replacing!
14 September 2024
All good in spite of the renovation of the main site and working from temporary premises
14 September 2024
All arrangements were as said and great lone car
14 September 2024
Excellent Service
14 September 2024
I showed an email when I arrived for a 10% discount on servicing. When I checked the invoice when I got home, the discount hadn't been applied. Can you resolve this for me please? Not advised no car wash included, received credit but disappointed.
12 September 2024
Everything was done in a timely manner.
12 September 2024
Organised, kept informed and ready on time.
11 September 2024
The building work isn't going to help you. Nothing to look at while waiting
10 September 2024
Great staff
10 September 2024
Great service
10 September 2024
Given that you are currently operating from a temporary location, everything was fine. I missed the wash/vac service but fully understand why this currently is not possible.
10 September 2024
Good courtesy car and good staff!
10 September 2024
Good reliable service, very easy to book
09 September 2024
I found Keely Jowers to be extremely helpful and knowledgeable. She left me with the impression that she strived to do her best for her customers and I found her to be very pleasant throughout my dealing with Wollaston. Thank you.
09 September 2024
From my perspective, I tend to have a waiting service etc so I am able to work on my computer on a week day. However, the temporary service area does not have Desk/Chairs with charging points to make it comfortable for laptop users etc
09 September 2024
Everything to praise; nothing to criticise!
09 September 2024
Nickola and the team always provide top service
09 September 2024
The replacement Tyre was 10% more expensive than other outlets.
09 September 2024
I felt ignored by my concern raised and no one wanting to accept responsibility or help.
08 September 2024
friendly staff, professional service and case handler listened to our situation and booked our appointment to suit our schedule and availability
08 September 2024
Staff very helpful and my vehicle was collected and delivered back to me
08 September 2024
I dont normally get overly excited about a MOT and service. But I was pleased with what I received..
07 September 2024
I just can't fault it.
07 September 2024
Very impressed with everyone that I spoke with and who I met on the day
07 September 2024
Effortless experience which is what you want as a customer
07 September 2024
No issues and very efficient service provided
07 September 2024
Really very good service
29 November 2024
Kept informed through the purchase. No issues.