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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
476 ratings and 242 comments received in the last 90 days.
10 March 2025
Excellent service
08 March 2025
See above
07 March 2025
We were guided expertly through the whole process and kept well informed. The salesman went the extra mile to find a car to our specification and time scale.
06 March 2025
Wollaston BMW, using temporary facilities whilst their new premises are being constructed, was well-managed, and friendly. Richard Rhodes, the product specialist taking me through the selling, buying and handover was very courteous and knowledgeable.
14 February 2025
No problems on hand over
11 February 2025
See comments above.
04 February 2025
The dealer and sales lead knew my needs and put me in the right vehicle
30 January 2025
I lwas extremely satisfied with my experience at the BMW Centre during the purchase and delivery of my new car. The process was smooth, professional, and stress-free. I have never had an unveiling of a car before it was great! Thank you!
29 January 2025
Adam is always very helpful and curteous
23 January 2025
Good service, communication good and quality of product
20 January 2025
Everything was fully explained
15 January 2025
Staff were professional,knowledgeable and pleasant to deal with.
14 January 2025
I traded in my BMW M135 which was 10 years old.The technology in the X1 is extremely complex but all my questions have been answered and I have every confidence that any future concerns will be addressed.
14 January 2025
Customer service and support was perfect. Presentation was excellent. Was a pleasure to deal with Wollaston BMW.
08 January 2025
Purchase was quick and efficient and received my car within a week! So happy!
08 January 2025
I felt that effort and care was taken to get me the car as soon as possible with my availability. The care and attention taken to support me with documentation and knowledge of my new car on collection was excellent.
04 January 2025
Very Satisfied, happy to help, kept updated, even after the sale.
27 December 2024
All of my requirements were met. Everything was explained clearly and options were offered with help and support to make my final choice.
16 March 2025
Ella was very friendly, polite and very professional. Kept me informed at all times.
16 March 2025
No problems
16 March 2025
The service went well. It is just a shame that the car could not be cleaned before being returned.
16 March 2025
Problem identified and parts received quickly so I could pick up vehicle without incurring financial detriment
16 March 2025
Maybe they should improve the system for people in waiting area
15 March 2025
The whole process was excellent. The Service Team kept me fully informed of the work being carried out and were polite and helpful.
15 March 2025
Always had a very good service from Wollaston Motors, even more so considering the major work they are having done.
15 March 2025
Totally satisfied
14 March 2025
The team at Wollaston were all very good from the moment I walked into the service dept . Keeley my service advisor kept me upto date regarding my X3 s progress from start to completion.Well done all
12 March 2025
Fixed the issues with my car in a timely manner and kept me in the loop.
12 March 2025
Following a very positive start, managing the delay of delivery over 9 months, recent interaction was less than positive.car booked in twice to address inherent fault, and was returned without fault fully resolved or my communications responded to.
12 March 2025
The car was collected and returned on time and all requested work was completed
12 March 2025
Friendly staff and job complete in good time
12 March 2025
Car feels great!
11 March 2025
Friendly helpful staff, work carried out well, no complaints. It would be good to receive confirmation email when booking a service - more reassuring to be able to check date when booking sometime in advance.
10 March 2025
Could have been a 5 but my car wasn't washed post mot but I was made aware on arrival
10 March 2025
Great service
10 March 2025
Clear answers and solutions
09 March 2025
See above. Good products/workmanship but service level was not good enough.
09 March 2025
Satisfied but a little disappointed that the break fluid change could not be completed due to bleed nipples being slightly corroded but could have tried to free them, I think allowances could be made on older classic models all round.
09 March 2025
The fact that I said that by time I could get car in to look at light issue, it may have disappeared and was told pictures would be fine to get done under Warranty. Guess what No pictures not acceptable. Only video. What a waste of my time and wait
09 March 2025
No video of inspection of car. Poor communication of fault diagnosis.
08 March 2025
Excellent service from Wollaston Motors, made me feel very welcome and carried out the work professionally
08 March 2025
Front line check in not a nice experience when checking in
08 March 2025
Never had any problems with the sales or the service people. My car is fine so I'm happy.
08 March 2025
Such a shame the service department are so unhelpful as the mechanics I am sure do a very good job
08 March 2025
Same as above
07 March 2025
Great service
06 March 2025
Professional friendly team Informative Kept informed of progress
06 March 2025
It cost me twice as much as I was expecting to pay!
06 March 2025
Frustrating the wrong part was ordered in the first place but recovery was good.
06 March 2025
Good service overall, facilities are limited in the dealership whilst a new building is under construction.
06 March 2025
Current refurbishment means the customer waiting area is too small and seats are not always a available
06 March 2025
Very quick. As communicated done within an hour.
05 March 2025
as stated above
05 March 2025
Reason stated above.
05 March 2025
Staff were very accommodating on the day.
04 March 2025
We are alway's pleased with the way that BMW are very good on the telephone we alway's know when to be there and there is alway's someone to ask any question that we need ansering plus if you have to wait there is alway's food and drink's.
04 March 2025
As above
03 March 2025
A good job was done by all staff, particularly Tayla. She was very professional, courteous, helpful and friendly. Tayla is an absolute asset to Wollaston Motors and a perfect ambassador for BMW.
02 March 2025
Almost 3 hours and didn't get a deal that suited me.
01 March 2025
Since my car has been in every time we press the accelerator there is a noise whistling/leak sound not there prior to car going in. I called in and advised what was happening to be advised we have never heard of this happening after a repair!!!
01 March 2025
This was the second time I have to have a headlight replaced done with no problem
28 February 2025
People were not considerate and pricing committed and charged was different. The car was not cleaned due to their constraint however it was not communicated. So overall it was a disappointing experience.
28 February 2025
I've been a customer since 2012 and always received good service from Wollaston Motors including this occasion. The team are always polite and helpful.
27 February 2025
Courtesy car wasn't an equivalent car. Didn't get a clean and valet.
26 February 2025
All needs were met, though I was a little disappointed the two "new" tyres I had fitted were actually already nine months old.
26 February 2025
Excellent service throughout
25 February 2025
As above, Keeley made the whole experience very fluent and was always on hand to answer any queries I had regarding the work being done on my car
25 February 2025
Always friendly and helpful people
24 February 2025
It was good shame brake fliud isn't done with service , would save a visit
24 February 2025
Very quick and professional service.
24 February 2025
Outstanding customer service and technicians you can trust.
24 February 2025
The work was a bit of an emerald the repair was carried out really quickly
24 February 2025
Before and after all carried out as planned.
23 February 2025
All went perfectly
23 February 2025
Easy to book an appointment that was suitable for me . Excellent customer care when I went there.
23 February 2025
Good service
22 February 2025
Serviced as required, vehicle handed back on time
22 February 2025
As above
22 February 2025
I a able to book via the app and select the fast track while you wait service. Although in a temporary location they are still able to offer a comfortable place to work while waiting for the service to be completed
22 February 2025
The work was perfect and great attention to detail.
19 February 2025
The service was fast and the staff were friendly.
19 February 2025
Car was recalled. Pleased with politeness of staff
19 February 2025
Good friendly service
19 February 2025
Same as 1 above
19 February 2025
Very good at customer attention
19 February 2025
Every thing as expected
18 February 2025
I asked a very basic question of the services admin person and she basically refused to answer me.
18 February 2025
Great service - a pity you cannot carry out the car wash but hopefully you will resume the service once back on your normal site.
17 February 2025
Service agent dealing with me was very pleasant and time taken to complete work was good. The downside was the lack of care shown for interior of car. More is expected when dealing with a main BMW dealership. No seat or floor mat covers used.
17 February 2025
My car has always been serviced well and the experience of checking it in and collecting it has always been very smooth. If the service, or checks are not going to take long and I wait this while is done, the waiting arrangements are very pleasant.
17 February 2025
See above
17 February 2025
Very short service required with no issues reported
16 February 2025
Great
16 February 2025
Quite satisfied
15 February 2025
I did ask them to look at the boot tailgate button as it's sticking. When i collected the car they just said it's fine. It clearly isn't as it keeps sticking in.
13 February 2025
Prompt service
13 February 2025
Friendly efficient service.
12 February 2025
Needed the work done by a certain time and the team made sure it was done
12 February 2025
Keely is exceptional
12 February 2025
I live 40 miles from the dealership and the only reason I've continued to do business with Wollaston is the excellent service I've received from sales staff. As I need a courtesy car it takes too long to get things booked in
12 February 2025
Did what they were meant to.
12 February 2025
Everything carried out as requested.
12 February 2025
Keely Jowers looked after me and ensured the visit went smoothly.
11 February 2025
Despite being in a temporary location - the facilities and arrangements were very good
11 February 2025
.
11 February 2025
Kept up to date on all work and prices
11 February 2025
Current temporary site limited for space and over crowded.
11 February 2025
Work carried out on time and all explained do I was well informed.
10 February 2025
Agent was very helpful and kept me update with the needed information
10 February 2025
All the staff were very helpful
09 February 2025
Had several services, MOT and warranty work done and the standard of customer interaction and service is consistently excellent.
09 February 2025
Booked car in a month in advance for service and recall to be carried out. Confirmed parts would definitely be available for the recall. Turned up on the day to say recall parts are on a first come first served basis so couldn't be done! Very poor!!
09 February 2025
Excellent service
08 February 2025
The best is not always the cheapest
08 February 2025
see comments above
08 February 2025
As above
08 February 2025
Extremely professional customer service. Ella kept me informed on the progress of the work and the technical staff involved resolved the issue within a timely manner to return my car to me.
07 February 2025
Flawless and fast service
07 February 2025
People are nice and friendly, but it's profit driven. I know costs are increasing but my wages haven't increased at the same rate.
07 February 2025
The staff helped me understand what was going wrong and kept me updated it took a while as it was a major software issue but they took the professional steps to resolve the problem and I'm back on the road again
05 February 2025
Very satisfied with the service provided by Ella Nickolls and her team, she kept me informed along the way with the progress of my Car.
04 February 2025
All very good, offered a coffee and somewhere to sit with Wi-Fi
04 February 2025
This is the second time I have been notified of a puncture, this time on 2 tyres for which for the second time was a stone! I was quoted for 2 new tyre yet again.
04 February 2025
The car service was completed at the agreed time, and as always a very courteous and professional welcome.
03 February 2025
Good care of my car
03 February 2025
Job completed under warranty in one day instead of two.
03 February 2025
Friendly and informative
03 February 2025
Because I was.
03 February 2025
Very happy with experience
02 February 2025
Easy to deal with
02 February 2025
I received a full update and detailed breakdown of my vehicles progress and additional requirements.
01 February 2025
I have no knowledge of to the quality carried out on my car..it's all about trust!
01 February 2025
From start to finish Wollaston were amazing.
31 January 2025
Customer Service wa excellent.
31 January 2025
I was very pleased with the service. I would have liked my car to have been cleaned and I also couldn't understand the vehicle video review, but everything else was good
31 January 2025
Smooth all the way through
30 January 2025
Fast, efficient service
30 January 2025
No issue during the process even when I had to reschedule last minute
30 January 2025
Service was carried out promptly, I had arranged an early drop off and wait which was great.
30 January 2025
Car was completed on time
30 January 2025
I think that having to pay for a software upgrade what the car should do it self is a bit unfair and that some BMW dealers are doing FOC. But everyone at Wollaston motors were very friendly and most helpful
30 January 2025
Because the dealership is a friendly place to visit, and Keely is especially good. She understands me as a customer, and that really makes a difference.
29 January 2025
Great service advisors
29 January 2025
As always I was happy with the service provided from the easy drop off through to picking up later in the day. I appreciate the video health check and the phone call to advise on progress.
29 January 2025
Ella & Sean go out of their way to ensure I am supported and informed throughout the process.
29 January 2025
I expected a wash and vac and this was not done
28 January 2025
Everything went to plan v
28 January 2025
Lady who served me accommodated the fact i required my car back earlier than planned due to child care. This was very helpful
27 January 2025
Again, just good friendly service and going above and beyond
27 January 2025
The recall job was completed quickly as arranged.
27 January 2025
No issues
26 January 2025
Courteous knowledgable service
26 January 2025
Professional and very helpful team
25 January 2025
Ella, the service rep, was friendly, efficient and helpful
25 January 2025
Easy, facilities good and staff friendly
25 January 2025
Usually the service from Wollaston is exemplary but on this occasion my faith in the dealership has been dented.
25 January 2025
pleasant and helpful staff.
25 January 2025
Quick drop off and turnaround, however minor point - I completed the online check in and declined key battery replacement but it was replaced. I had replaced it the week before.
24 January 2025
You normally clean car ?? this time not
24 January 2025
Again very efficient annd wecoming from start to finish
23 January 2025
Very accommodating and friendly
23 January 2025
work carried out as per schedule
23 January 2025
Everything was just spot on
22 January 2025
The staff are friendly, courteous and knowledgeable. The atmosphere is colloquial and warm. Special mention to Olly Chown, his skilful handover afforded me the confidence to drive out of the showroom fully equipped.
22 January 2025
Scheduling
22 January 2025
Nothing was lacking in every aspect of the experience
22 January 2025
Lack of communication
21 January 2025
Job done. Completely satisfied
21 January 2025
Got told I needed two new tyres (nails) and was offered only Pirelli's, turned them down as don't like the brand of tyre . Sourced my own tyre to be told by company I only needed one , one was a stone not a nail. Waited ages also for service.
21 January 2025
Consistently good service provided.
21 January 2025
disappointed that the day after service was done. I had a notification saying screen wash empty. I would have thought this should be checked and topped up with a service as previously used to be!
20 January 2025
Staff are friendly, efficient and do exactly what they say they will, when they promise to. Calls are returned, an absolute pleasure
20 January 2025
Top customer service from Ella
20 January 2025
Everything was handled well.
20 January 2025
Even though the site is in it's temporary location, the process was easy quick and smooth .
19 January 2025
Nothing to fault
19 January 2025
Triffic service
19 January 2025
AS ABOVE AFTER £50 DISCOUNT APPLIED AFTER I COMPLAINED,JOKE...
19 January 2025
It was good
18 January 2025
Excellent service as always.
18 January 2025
Tayla and the team at Wollaston were brilliant. Sorted my car out and even a tricky problem they've never seen before. Thank you Tayla
18 January 2025
My 'while you wait' appointment worked well and the vehicle was returned to me on time.
16 January 2025
Very happy
16 January 2025
The service itself was speedy and flawless . I missing the clean an vac though!
16 January 2025
good
15 January 2025
Everything went smoothly
14 January 2025
10/10
14 January 2025
Again Ella takes the stress away from my cars being in and is always on hand with the smallest of queries
14 January 2025
Deal with warranted repairs and returned car in clean and working order
14 January 2025
No issues, everything sorted professionally and satisfactorily
14 January 2025
Friendly and very quickly work done
14 January 2025
I was extremely satisfied with a required part replacement to enable my car to pass it's Mot.
13 January 2025
Diagnosed and solved the problem quickly..
13 January 2025
Service was quicker than expected and team were great throughout
12 January 2025
I have been a customerat wollaston motors for 40+ years off and on, buying cars from them and having my cars serviced by them
12 January 2025
I was a little disappointed that the car wasn't cleaned !
10 January 2025
Good customer care
10 January 2025
Very
10 January 2025
Non disruptive business, fast service.
10 January 2025
Did not offer courtesy car for a 2 hour recall fix, but only took 1.5 hours waiting
09 January 2025
Price
09 January 2025
As previous answer
09 January 2025
They promptly addressed my issue by making themselves available for fixing my car just in time before Christmas.
08 January 2025
Very satisfied with the work carried out. Was a bit awkward to find the new garage.
06 January 2025
Good prompt service, however certain service requirements were expensive such as key fob battery change and wiper blade change
06 January 2025
Carried out everything I needed quickly
05 January 2025
Great service centre, team are welcoming and friendly. Dropped off for a service, took a loan car and updated on completion all within a few hours.
05 January 2025
They did as they had arranged in a timelyfashion.
04 January 2025
Again efficient and easy to deal with
04 January 2025
Price & service as expected.
03 January 2025
They are always friendly and never had a problem with my car
03 January 2025
Very pleasant and helpful from start to finish.
03 January 2025
Very satisfied, it's a credit to BMW Wollaston especially with their move to temporary location including the logistics undertaking.
02 January 2025
The following setting had been changed, some may have been necessary as part of the servicing. However, these should be returned to the cutomer's settings:- radio station changed, ECO drive mode changed to comfort, auto hill hold assist turned off.
31 December 2024
Spot on reception staff
31 December 2024
Hard to state as not sure of impact of the recall.
30 December 2024
MOT drop and wait. 8 hours I was there. But it did fail on head light auto adjustment. It passed after the work was completed. But 8 hours of doing nothing.
30 December 2024
Had a timed waiting slot. Was seen on time and was kept informed of progress.
29 December 2024
Tyre was fixed in good time for a good price
29 December 2024
120 point check as described in the sales information sketchy to say the least.
29 December 2024
Friendly helpful staff
28 December 2024
Brilliant service everytime I come and always carried out the initial assessment of my vehicle
28 December 2024
No complaints, everything explained to me throughout
27 December 2024
I booked the service 2 weeks in advance not to be told the day before that you can't look at another issue I raised, with a sign on my dash board because you don't have your diagnosis on a Thursday now I have to take off another day to have it lookat
27 December 2024
Friendly Service and they explained the process in a way i could understand.
26 December 2024
No complaints, everything as expected. Prompt, polite.
26 December 2024
Polite and helpful people but the fitting of a new airbag took 1.5 hours which I felt was too long.
25 December 2024
Can't belive the car was given back still dirty not cleaned, I'm a jlr employee and we clean every single car that passes though the business on a daily basis
25 December 2024
Never any nasty surprises, pricing for routine maintenance is always clear with the work done quickly and to a high standard. The staff are always knowledgeable, polite and very helpful.
25 December 2024
Did what I wanted
24 December 2024
Pity wash is not working at temporary site
24 December 2024
Maybe I'm just Northampton biased but you have to try it out to understand why.
24 December 2024
Amazing all over experience What I expect from the brand
24 December 2024
Very pleased with the experience
24 December 2024
good service
23 December 2024
Professional, friendly and a good selection of fast lane times (early and weekend).
23 December 2024
Absolutely first class service from the team at Wollaston BMW, in particular Keely Jowers within the customer service team.
22 December 2024
Always very professional and helpful service
22 December 2024
A good service on the vehicle and excellent customer service
22 December 2024
Always professional and very helpful
22 December 2024
I was kept upto date on issue with my car including parts ordering, problem with car and complete by times/date.
16 March 2025
The experience was 1st class in every sense considering this centre is only here until the main showrooms offices and work shop are completed. A real lifting experience from the moment I walked through the door till I left could not be happier Garry