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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
519 ratings and 267 comments received in the last 90 days.
09 April 2024
Perfect.
05 April 2024
Maintain communication
01 April 2024
Mark was straight forward to deal with, didn't push a sale and was very honest with our approach to getting the car bought.
31 March 2024
100% satisfied thank you
29 March 2024
We had no contact after day one no updates on progress the car arrived early and was contacted on the day the car had been prepared to ask when we are picking it up.
23 March 2024
Adam Jepson was very professional and knowledgeable throughout my buying experience. Also Oliver who explained the car to me was also very knowledgeable and answered all my questions fully.
22 March 2024
Excellent customer service from Anthony Murphy. Very helpful, knowledgeable and a pleasure to deal with.
19 March 2024
Andre was knowledgeable and not pushy
11 March 2024
Completely pleased with Richard Rhodes professionalism
11 March 2024
Informative and welcoming on my new car
11 March 2024
Completely satisfied, was kept updated from my purchase through to handover by Dennis
08 March 2024
All questions answered and car handed over perfectly.
07 March 2024
Dealing with Adam is like buying from a friend
04 March 2024
Good overall service provided by the sales person
03 March 2024
Andre kept me informed and updated
01 March 2024
The showroom was clean inviting and provided everything I needed.
28 February 2024
The dealership experience (Wollaston Northampton) was amazing, in particular the Sales Exec I dealt with, Ryan Reardon
27 February 2024
Excellent. Richard was amazing from start to finish and Oli was brilliant setting the car up for us on the day of collection.
24 February 2024
All staff welcoming and knowledge
22 February 2024
Smooth and hassle free
22 February 2024
Very satisfied, great service, car was ready quicker than anticipated which was excellent and love my new car.
22 February 2024
Amazing experience. My car was under a cover with a bow which was the cherry on top of the experience. Andre was brilliant & was not your typical
22 February 2024
Jason Bell and Oliver are always helpfull and give good advice
31 January 2024
very good service by far better than audi
28 January 2024
Friendly, efficient, helpful - Denis and I think it was Ollie who helped me set up my MyBMW were both great
27 January 2024
Amazing customer service, always attentive and friendly
27 January 2024
The salesman, Dan, was extremely helpful at all stages, from the purchase to the hand over of my new car. Olly Chown was very knowledgeable about the functioning of the car.
18 April 2024
Great communication, great service in a timely way and a wash and brush up at the end. Excellent
18 April 2024
Perfect service every time.
18 April 2024
Great experience
17 April 2024
Everything was done professionally
16 April 2024
Service advisor Tayla was informative, understanding and patient and provided a great service overall throughout the course of the diagnosis & repair.
16 April 2024
From calling back to the end process, couldn't fault the team especially Paul always reverting back to any emails I sent.
15 April 2024
As above
15 April 2024
Highly efficient, vacuum and clean was very welcome. Flexibility to drop off and pick up or wait. In addition, customer service is excellent as always.
15 April 2024
Car picked up and returned early - all work done and immaculately clean
14 April 2024
The courtesy car was given to use was filthy inside, lots of dirt on the surfaces, not just dust, ingrained dirt - I would of expected cars that are supplied for this use to be cleaned before being supplied
14 April 2024
Again a great service
13 April 2024
Always happy
11 April 2024
Very happy
11 April 2024
Faultless
10 April 2024
Once the vehicle got to the dealership the work was carried out quickly and the vehicle was collected and delivered to my home address
10 April 2024
Excellent customer service.
10 April 2024
Ease of use,informtive and friendly service
10 April 2024
Efficient and good service process. Staff at wolleston always helpful and courteous.
09 April 2024
Keeley was the best
09 April 2024
Initially all good, but once the car was ready I felt it a bit odd in that I was handed my keys and some paperwork and told it was ready. No explanation given and felt this was not the service I would expect to receive at BMW
09 April 2024
Exceptionally helpful
09 April 2024
Very friendly and knowledgeable
09 April 2024
Good on the day, collected and returned car and service reception kept in touch. However, spent 2 hours the previous week trying to get through to order a new tyre replacement to be done at the same time.
09 April 2024
The young girl on the counter needs to go on a customer service course
09 April 2024
Friendly efficient nothing was too much trouble for the team
09 April 2024
The whole experience was excellent.
09 April 2024
Impressive standard of service.
09 April 2024
Citnow video shows vehicle condition, service advisor kept me in the loop and the staff when visited site all had a smile on their faces, it was welcoming.
08 April 2024
Satisfied
08 April 2024
No issue
08 April 2024
Service was within my expectation.
08 April 2024
Hate how expensive everything is, and there's nowhere else to go. Main reason I've since sold my car. No matter how big or small the repair or issue is, it's thousands of pounds. The positive is the repairs are really good.
08 April 2024
Staff were lovely and the video sent to me was very clear and thorough.
08 April 2024
The people who dealt with my recall were friendly and I also had a chance to speak to a sale team member.
08 April 2024
Dealt with efficiently and politely.
08 April 2024
I can not fault the service I was given. The only complaint is there is no custom collection offered to collect and return my car, it is a costly service having to taxi to and from the garage.
08 April 2024
I'm sorry but I've not had dealings with Wollaston Motors for many months. I've has recent experience at Elms BMW, Bedford.
05 April 2024
Really great customer service, works completed really quickly with friendly staff and waiting area with everything needed.
05 April 2024
Just what I required.
05 April 2024
Super quick service and using quality BMW parts - 5 stars!!!
04 April 2024
Kelly made my experience better
04 April 2024
Ease of booking via the Bmw app Follow up emails for confirming scheduled appointment Courtesy call a day before Video link on inspection findings Call back for collection Wash and dry to drive off Excellent services overall Thank you
04 April 2024
Keeley who dealt with me was exceptional. She was very friendly and helpful and could not have done anything more. The repairs were completed, but there were handprints left on the panoramic roof following the repair. I'm very car proud and noticed
04 April 2024
Everything completed in good time and a really good clean this time.
04 April 2024
Very good price
04 April 2024
Easy to use and very pleasant professional staff
04 April 2024
Completely satisfied. Was able to book my car in quickly and service advisor was very attentive and polite
03 April 2024
They did exactly as what they said they was going to do.
03 April 2024
Great service team who know what they're doing. Specialising in BMW and customer satisfaction.
03 April 2024
The site was well maintained, all staff were friendly and helpful, both in person and over the phone. An excellent site.
03 April 2024
I was kept informed throughout the diagnosis and repair and the dealer acted very swiftly
03 April 2024
I'm very satisfied, quick and professional
03 April 2024
The staff here are superb, very welcoming. Tayla was extremely good and looked after me perfectly. Very impressed.. thank you :-)
03 April 2024
no issues as always all staff are very friendly & helpful
03 April 2024
I took my car to have the telematics battery checked and replaced. Bmw staff checked my car for other things that may need attention. This is very useful information to someone who is not technical. It allows you to take proactive action
03 April 2024
Booked by phone, time and date were convenient to me. Also the car was washed while I waited. All for a reasonable price.
03 April 2024
Excellent front of house service BUT very expensive and too long a wait to be seen
03 April 2024
All staff very helpful gave good advice to enable me to make the right decisions regarding the work my vehicles required
03 April 2024
Polite and efficient service with a smile
30 March 2024
Always polite, prices not to bad .
30 March 2024
Everything was arranged to suit our needs and at a very convenient time of our choosing.
29 March 2024
Easy to deal with
29 March 2024
My car was ready 20 minutes before it was due to close and Keely stayed late so I could pick up my car as I needed it for the next day. That was really appreciated.
29 March 2024
No complaints
29 March 2024
Wollaston are excellent. Friendly and helpful. I had an issue just out of warranty and BMW helped with this. Complimentary valet is always a bonus!
29 March 2024
No issues
29 March 2024
Quality throughout. My 22yr old son who is new to the car experience was made to feel reassured and treated with respect.
28 March 2024
I'm very satisfied with the level of Customer Service I get from the Service Team, Great Customer Service from Keely Jowers.
27 March 2024
Excellent customer service
26 March 2024
Professional staff. On time service.
26 March 2024
Work all carried out at reasonable price and on return car cleaned inside and out.
26 March 2024
In a rush as service took longer than anticipated. I was given a car to use as I needed to take my elderly mother to hospital.
26 March 2024
Would have been 5 star but the wait time was a little long. Reception start were great.
26 March 2024
Was completely happy.
26 March 2024
Work was completed in the time frame given, courtesy car was provided and a friendly staff
25 March 2024
The car was fully checked
25 March 2024
Everthing went well. No issues and good personal service at reception .
24 March 2024
Very good customer service and kept me informed during the repair work which was very helpful
24 March 2024
5??
24 March 2024
I always have a reservation in going to BMW centers due to the high costs of services. Then this happened even when I kept saying that a regeneration has already been done, twice at least. It has to be done by themselves and obviously pay again.
24 March 2024
The work was carried out on time and the vehicle returned clean and ready to be driven away.
24 March 2024
Friendly and efficient service. A pity I had to reinstall the dashcam.
24 March 2024
Didn't go to Wollaston Motors - went to Autobarn Need to go back to re seat bead on front tyre.
24 March 2024
Car was dropped off in the morning and recieved a phone call informing me the time the vehicle can be collected from.
22 March 2024
No resolution to the problem that I brought the car in with over a week ago
22 March 2024
Very welcoming and professional. Very quick to get my car booked in and accommodate me with a courtesy car for the day. To be offered a free service wash was a nice surprise.
22 March 2024
The Wollaston BMW team are helpful, professional and friendly. It is great to interact with the team, the best dealership I have connected with in 50 years of driving cars.
22 March 2024
Chloe my service agent made sure I knew what was happening at all times. The health check provided also helped identify things that needed some TLC which was great given I intended to make a long journey.
22 March 2024
I was dealt with very professionally and updated throughout. Chloe was really helpful and knowledgeable about anything we needed to know and helped fault find the potential issue the car was having.
21 March 2024
They have been outstanding to deal with at every touch point. Attentive, good communication and make my life easier.
21 March 2024
Great
21 March 2024
Easy to book appointment and everything ran like clockwork. Great customer service.
21 March 2024
I only learned after about bmw 0% finance.
21 March 2024
Dealership always gives great service. I trust the service and the whole team there are friendly, professional and never let me down.
21 March 2024
Very good
21 March 2024
I felt that I had the full attention of staff, excellent facilities and show room, and the dealership location is ideal.
21 March 2024
very fast and easy to deal with, clear communication and quick work
21 March 2024
The entire process was smooth. Customer services was brilliant.
21 March 2024
Satisfied
21 March 2024
Although the service was satisfactory, I was disappointed by the lack of updates regarding my tires and overall condition. I had to repeatedly call and chase for information, which contrasts with the proactive approach I've experienced in the past.
21 March 2024
As said the service and advisor were first class cheery and professional throughout
20 March 2024
Generally, good reliable service on most recent visit.
20 March 2024
Appointment booked for 8am - sat outside at 07:45 as stated to arrive 15mins before appointment - only to find site closed and opened after 8am. Price differed between App booking and final price circa £68 Mocha from drinks machine very nice ??
19 March 2024
The team always provide excellent service with thorough communication.
19 March 2024
Great
19 March 2024
I filled in an online form where I gave additional information. I also ticked to say that I wanted the air freshener for the air conditioning, asked the previous time and never got it then either. I completed the survey with the info above.
19 March 2024
Excellent service and great staff
18 March 2024
Good experience all in all. Staff very helpful and competent
16 March 2024
Very satisfied
16 March 2024
Five star customers service and always make you feel welcome. Makes me feel proud to be a BMW owner.
16 March 2024
Always a good service. Only criticism this time which I think may have been a mistake is I was offered a complimentary clean and this was not completed. Again it's always been done in the past so think it's likely a mistake.
15 March 2024
Service is excellent. Work is always carried out efficiently. Staff are great at explaining any problems with your vehicle and what needs to be done/options.
15 March 2024
Good service from start to finish of my repair.
15 March 2024
Friendliness and efficiency
15 March 2024
Common problem on vehicle but no-one wanted to know or help...including BMW UK - SHOCKED
15 March 2024
Got what I needed resolved and further issues booked in easily
14 March 2024
ONLY DISSATISFACTION WAS WITH ENTERPRISE. WOLLASTON WAS UNABLE TO PROVIDE ME WITH A COURTESY CAR FOR THE DURATION OF MY REPAIR. COMMUNICATION FROM ENTERPRISE WAS POOR & THEY WERE INFLEXIBLE IN TERMS OF COLLECTION OF THE VEHICLE. A NEGATIVE IMPRESSION
14 March 2024
As per above
14 March 2024
Job done within timescale
14 March 2024
Excellent service from start to finish. Very friendly and helpful staff.
14 March 2024
The service from Keely was great-she took the time to explain everything. The reason I haven't scored higher is because I was disappointed that despite paying almost £800 which included 3 new tyres, I still had a warning saying pressure was low.
14 March 2024
The whole process of booking in my car for its MoT test was very easy. I was kept fully informed of the progress of the work.
13 March 2024
The attitude of the service advisors who dealt with me was unacceptable. Even instructing her not to clean the interior of the car was a battle! Was told that a vehicle check service done as gesture of goodwill - not the case, as only light reset.
13 March 2024
See previous answer
13 March 2024
Always update Full customer care is fantastic from Point of booking to informing of progress to delivery of car after service.
12 March 2024
Great service
12 March 2024
Communication was great
12 March 2024
Efficient, all explained as to what was needed and being done
12 March 2024
Organised/helpful/on time and accurate.
12 March 2024
Rear wager blade was damaged. Not noticed at the service and MOT that was carried out.
12 March 2024
Wollaston claimed they properly fixed my sensor. Did it mean it was replaced or just adjusted? Was not specific. I never saw the old part as well. It felt akward
12 March 2024
Fast efficient service. Very thorough and liked the video sent and the car wash as part of the service.
12 March 2024
Good communication
12 March 2024
Headlight was replaced under warranty on same day the car was left in, which was great. However, service advisor gave me less than 1 hour notice to come and pick my car up before dealership closed so they could have courtesy car back on same day.
12 March 2024
The service wasn't entered digitally in car service records. Otherwise you could have had 5 stars.
12 March 2024
Car needed discs unexpectedly and you sorted a loan car quickly. However car was only serviced in Dec so this should have been covered then
12 March 2024
Everything said or promised was achieved ??
12 March 2024
Wollaston Motors staff were very friendly and helpful
12 March 2024
Faultless customer service by all involved.
12 March 2024
I dropped my car off for a service at 8am.. arrived back at the dealership at 4pm and waited until 5.45 for the car to be ready. Puzzled why it took so long.
12 March 2024
I have used them for years and bought several vehicles as well as recommending them to several friends and business colleagues. No more!
12 March 2024
Everything went as expected
12 March 2024
Easy to book in. Reception girls are delightful. Service and MOT done to a standard I expect.
12 March 2024
Very helpful and efficient.
12 March 2024
They do everything they say and on time
12 March 2024
From the initial greeting, to the superb technician's video and the final handover - always a great experience.
12 March 2024
We're charged for a Brake Fluid change but it wasn't due. Received a refund when it was dealt with a few days later. Excellent result!!!
12 March 2024
Well organised company and knowledgeable staff
11 March 2024
Service cartoed out to requirements
11 March 2024
Keely was great and a real credit to good customer service! Definitely professional and looked after every aspect of the recall.
11 March 2024
Staff always friendly and helpful, efficient, reliable service.
11 March 2024
No Issues
11 March 2024
They explain everything to you so you so there is no second guessing and they handled my vehicle beautifully. The wash and vacuum was also a nice touch.
11 March 2024
Car collection and clean was a nice value add
11 March 2024
Car was completed quickly washed and even hoovered which I wasn't expecting.
11 March 2024
You are made to feel very welcome from the moment you walk through the main doors. The reception staff are only to pleased to take you through what your service includes and the price, and always keep you updated on the phone.
10 March 2024
On collecting car staff thought wrongly that I was dropping car off. When I pointed out the mistake they were rude , dropping my keys in front of me on the desk and pointing towards the car park saying car is over there
10 March 2024
No complaints with the staff who were friendly, polite and helpful. It took 8 days to carry out repairs!
08 March 2024
Said it would take 1.5 to 2 hours and actually took 3 with no explianation . They were aware that I was waiting at the dealership and they called my phone t tell me it was ready!
08 March 2024
To be fair, you guys identified & highlighted the issue during a routine service and got it booked in urgently to rectify it. Chloe was very professional in handling my frustration & is a credit to Wollaston Motors.
07 March 2024
From Lucy in reservations, Nickola in service and Olie the technician the service provided at all stages was outstanding. The service video is great, to witness the technicians checking your vehicle, gives a personalised touch.
07 March 2024
Service on car was good however was asked if I wanted complimentary car wash and vac but only car was washed on outside, inside was not done.
07 March 2024
Because I was.
07 March 2024
I was overcharged for a brake fluid service. Contacted a member of the team via email but had no reply. Would have given a 5 stars
07 March 2024
Serviced as promised.
07 March 2024
Woman on the service desk didnt appear at all interested in dealing with me from start to finish. This has happened on numerous occasions in the past which puts me off using the garage. She seemed to be a little better when i collected my car
07 March 2024
Swift service while I waited.
07 March 2024
This was quite expensive
07 March 2024
You imagine the frustration they made me go threw also missed work that could have earn me lots of money ye na very disappointed.
07 March 2024
Friendly and helpful
07 March 2024
Wollaston is just a nice place to visit, very helpful , very friendly and I even got a call from the salesman that sold the car to check everything was okay. I was met In the showroom by the sales manager who again was just really warm and friendly.
07 March 2024
Great Car Great Garage Great Service Great Team
07 March 2024
Always use Wollaston staff friendly & professional
07 March 2024
Had got the initial Quote wrong. Turned out to be around £315 rather than £210 Service window of 2 and 1/2 hours is too long for what is a very straight forward service.
07 March 2024
Price
07 March 2024
Very professional customer service ?? Excellent communication.
07 March 2024
Professional from start to finish!
07 March 2024
Friendly and answered all my questions
07 March 2024
We had no problem with this mot and servic
07 March 2024
efficent service
07 March 2024
The work was carried out quickly and efficiently. However, I found the customer service to be somewhat lacking, the staff I dealt with were not friendly or smiling. Perhaps this would have been different if I'd just bought a brand new car.?
07 March 2024
Great service.
07 March 2024
Keely explained everything clearly
07 March 2024
Quick, polite, no issues, clean
05 March 2024
Car was picked up, update done and delivered back to me, clean and tidy inside and out
29 February 2024
Quick and on time
27 February 2024
Would have been 5 stars however I'd asked for a remote update to be forced and it only worked so far and it still needed the install which has not worked.
27 February 2024
Job that was booked was completed
27 February 2024
Great support and service thank you
27 February 2024
Could not fault it
27 February 2024
Really disappointed, Will won't be buying another car from Wollaston, certainly won't be recommending you as I gave done to colleagues and friends!
27 February 2024
I've been asked to provide thoracic evidence that my car was not damaged prior to it being collected, I've asked them to provide either a vehicle appraisal or video before driving off with my car but they have failed to provide either
27 February 2024
Great team
27 February 2024
I couldn't get all my work completed there as they were oner £300 dearer the sytner bmw in Leicester, so I went there for some of the work. I did ask Wollaston if they would match the price but they said no.
27 February 2024
Ran the tests and explained the result. Followed up promptly with fitting my car in for the work to be carried out.
27 February 2024
Great customer service team Cloe was great and kept me up to date Also booking in & loan car availability was good and within expected timeframe
27 February 2024
The service was excellent by the staffs
26 February 2024
Keely was very helpful and accommodating, rescheduled the appointment without issues and got the car in asap.
25 February 2024
Admin Very Poor Not up to the usual BMW Standard
23 February 2024
Service was quick and efficient with excellent communication.
22 February 2024
Health check gave me confidence
22 February 2024
Main job was fine but was sent a 'speedy check-in' by email which then wasn't looked at! The one thing which I asked for (which was offered!) was a wash and vacuum. This wasn't done.
22 February 2024
Excellent
22 February 2024
Everything was completed as it should have been for me. But it would have been good if they could have told me the thickness of the front discs. The front pads were change and discs were said to be acceptable. What is acceptable and what is not?
22 February 2024
They were very helpful and attentive to what I needed.
22 February 2024
Helpful service reception. their communication is good.
22 February 2024
The whole end to end experience was excellentv
22 February 2024
See above. Car ready on time, beautifully cleaned outside.
22 February 2024
I have lost 3 days of work due to the same issue.
22 February 2024
I was kept fully informed and work completed as described.
22 February 2024
As above
22 February 2024
They did more than needed and it felt like they tried to justify the high price
22 February 2024
Front of house are flawless. Chloe and keely are examples to all service personnel on how to work with customers to the highest level.
22 February 2024
Very efficient and friendly. Good communication throughout visit and advised on a minor defect on vehicle which I got sorted straight after
06 February 2024
The customer experience was good.
31 January 2024
Very satisfied
31 January 2024
All work required was completed in a timely manner
30 January 2024
Everything is fine, but I don't understand why they drove 20 miles in my car
30 January 2024
As far as i know the planned work was carried out and I assume it has been carried out to BMW procedures
28 January 2024
I received a courtesy car whilst my vehicle was being serviced. I travelled exactly 34 miles and was charged £17.00 for fuel. The most expensive gallon of fuel I have ever used. The courtesy car was an X2 1.6 petrol. Not happy.
28 January 2024
Service is always good ?? But this time a Lound noise coming from engine a week after MOT and my friend found the engine cover wasn't clipped in properly
28 January 2024
Love from Davinder
28 January 2024
All good
28 January 2024
Good
28 January 2024
Easy to book and everything sorted in the time expected
28 January 2024
You deserve it
28 January 2024
Pleasure to deal with
28 January 2024
The waiting area and politeness of staff are the redeeming features
28 January 2024
It was an easy experience. The car feels better for it too.
28 January 2024
efficient and timely
28 January 2024
Nuce courtesy car
28 January 2024
As previous
28 January 2024
Great service
28 January 2024
Good
27 January 2024
Good service
27 January 2024
Excellent customer service, especially compared to local Mercedes and Audi dealerships that I also deal with.
27 January 2024
MOT carried out efficiently and economically without any unnecessary upsell.
27 January 2024
Above
26 January 2024
First class from start to finish Tayla does a brilliant job she is a great asset to your company i can assure you ,please pass on my thanks to her.
10 April 2024
Great Service by Andre and Deniz.