About Your Local BMW Retailer

01604 232000

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

275 ratings and 107 comments received in the last 90 days.

22 February 2022

Knowledgeable and helpful sales and hand over team

21 February 2022

We were well looked after throughout the purchase of our new car. We suffered the inevitable delivery delays but we were kept updated on a regular basis.

19 February 2022

Simon Richardson with whom we have built up a lovely relation looked after us throughout the elongated purchase and provision of our new car. The 4th bmw! We have purchased twice from Simon at Wollaston

07 February 2022

Excellent customer service both onsite and follow up.

04 February 2022

Thorough great experience friendly and helpful staff and most informative and I am really pleased with BMW grande coupe.

02 February 2022

Kept in touch through the whole process including the additional delays

26 January 2022

Everything run smoothly

24 January 2022

Very friendly environment, lovely people. Salesman wasn't pushy and helped me so much throughout the experience.

22 January 2022

Convenient appointment, good communication, quality showroom

03 January 2022

Having always had Mercedes cars I was quite adamant that I would not look at a BMW I have to say the overall experience was first class from the moment I arrived in the showroom.I am now a big BM W fan,thanks to Anthony and Oliver.

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31 December 2021

Been using Wollaston Motors for several years now and there's a reason that, trust and familiarity.

31 December 2021

Always greeted courteously and professionally by all members of staff at Northampton. Have had previous bad experience at BMW barons Bedford, Northampton have certainly restored my faith in the brand.

29 December 2021

Great deal on part exchange and cost of new car

28 December 2021

As above, but have to say staff excellent, assume its the companies instructions to upsell?

18 December 2021

All staff were courteous helpful and professional.

11 December 2021

I was given plenty of time to consider my options without feeling pressured. The handover experience was first class.

11 December 2021

Car was exactly how I wanted it, couldn't be any more perfect

10 December 2021

The staff at BMW Northants couldn't have been more attentive to our needs. We were looked after in a very courteous manner, both during the purchase and the final delivery of the car.

08 December 2021

Adam is always honest

06 December 2021

Great communication throughout the whole process had regular updates on the status of the car

05 December 2021

The staff were great at helping me achieve what I wanted within my budget

23 February 2022

Service completed within time estimated and on budget.

19 February 2022

Couldn't fault the Wollaston dealerships help in getting my car back on the road

19 February 2022

Emily explained everything in a friendly, courteous and professional manner.

17 February 2022

Again they have done everything that I have asked

15 February 2022

All went well

15 February 2022

You don't need to wait

15 February 2022

I had an MOT and gave me confidence about driving my car even if requiring some replacement parts

14 February 2022

Totally happy with service received.

14 February 2022

Great service with a smile

13 February 2022

Always efficient

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12 February 2022

Every thing was ok.

09 February 2022

Again, very efficient booking in system, it was good to see the technician video the under side of my vehicle. Pleased with the complimentary valet as well.

09 February 2022

Waited for the service, on time, explained in detail what were items to be aware of, clean, tidy, excellent customer service

07 February 2022

Work was completed quickly and efficiently and no additional problems not related to the job the car was brought in for were pushed

07 February 2022

I paid not very much for a dipped head light bulb and got a full valet. Very impressed

07 February 2022

Very satisfied

06 February 2022

Good welcoming environment and friendly informative service.

05 February 2022

All good and Simon is the best Seller there is.

05 February 2022

No problems identified.

04 February 2022

It's always first class

04 February 2022

The work was completed in a timely manner whilst i waited in the reception area. I'm completely satisfied with the service i received.

01 February 2022

Very professional and efficient

31 January 2022

the whole experience was flawless

31 January 2022

As above great service friendly staff

31 January 2022

The person who arranged and supevised the service was clearly well prepared. She was friendly and highly efficient.

29 January 2022

Efficient and good value

28 January 2022

Great service. Friendly staff

28 January 2022

The service and attention are first class

26 January 2022

The great all round service and felt valued. Emily was fabulous and deserves recognition for the way she handled the experience.

25 January 2022

All colleagues are really friendly and helpful. Make you feel welcome. Environment is warm, clean with facilities while you wait. Nothing never too much to ensure your queries are dealt with.

25 January 2022

very nice to walk into a dealership and be made welcome

25 January 2022

Always polite and courteous, phone back when car is ready.

23 January 2022

I was very well looked after and made to feel special as a BMW owner

23 January 2022

Very friendly and professional staff and no issues.

22 January 2022

Their customer service during the course of a long running problem was exemplary.

22 January 2022

Faultless

19 January 2022

All was as expected given a tier one car supplier and service.

18 January 2022

Very efficient throughout the whole process from booking to service completion.

17 January 2022

Easy to book appointment, reliable service

16 January 2022

From start to finish everyone was attentive and I was kept informed all the way

16 January 2022

Well my car is driving well

11 January 2022

Helpful, polite and a very agreeable experience all round.

09 January 2022

because I was very satisfied!

08 January 2022

Simple and efficient process

08 January 2022

Very good service

07 January 2022

Good communications

04 January 2022

No issues at all

04 January 2022

Good communication, all work completed on time and price was reasonable.

03 January 2022

Nothing but to like. Booked in and complete veggie time. The car even had a clean. ??

03 January 2022

All work done on time and a clean car returned

03 January 2022

Looked after very well and was very helpful

02 January 2022

The service team were excellent and went out of their way to resolve my issue and kept me updated.

01 January 2022

Easy booking system, good communication and great collection service

31 December 2021

Friendly and professional

30 December 2021

Very quick service, kept me informed of the service and what needed to be done

29 December 2021

they made sure we were kept informed of the progress of Vehicle along the way of Service and if any Parts are Needed Before Starting Work.

28 December 2021

Flawless from start to finish

28 December 2021

Amazing service manager Mr. MY and side kick Miss KH

28 December 2021

I booked the service online and waited while the service was carried out. The cost was as quoted and the car was ready within the estimated timeframe.

27 December 2021

The service element if Willaston never disappoints- effective, efficient and friendly.

26 December 2021

It's ok

25 December 2021

Friendly ultra efficient service. Service completed quicker than quoted.

25 December 2021

I think the service costs are quite expensive and it's not completely clear what the additional value is compared to an independent specialist. Other than that everything ok.

25 December 2021

Service interface was excellent and very good report on my vehicle

25 December 2021

First class as usual... The Service Team are key to the brand and this particular garage, aside from the actual product, this ongoing engagement has to maintain the brand feel and quality. I commend the staff and especially the leadership here!

22 December 2021

Repair to my car was done very quickly and thoroughly.

22 December 2021

Work carried out on time and kept informed of the process by video

20 December 2021

The lady dealing with my car was professional and kept me up to date. Which meant I could just forget about my car while it was with you.

19 December 2021

Very polite kept me informed as to progress of service

17 December 2021

Lovely experience AND a free valet!!!!! ??

14 December 2021

Had a full explanation given, and was also told why the work couldn't be completed first time, and why the car had to return to the garage. Was given a timescale, for the return date. This was very accurate and the work completed, as promised.

14 December 2021

The work appears to have been done correctly.

13 December 2021

it was collected serviced & redelivered washed & cleaned same day

13 December 2021

Very professional and great Service and after sales

12 December 2021

Timely, organised

12 December 2021

This has been my garage of choice for a number of years, although I have never purchased a car from Wollaston, I have purchased a total of 8 Brand New motorcycles over a 15 year period. The Motorrad service & Car dept has always been 1st class.

11 December 2021

Good Honest service, From the reception team,technicians and Keely who was constantly keeping me informed with the progress

11 December 2021

No messing about, a smooth quick & easy procedure. Staff were polite and good looking ladies.

11 December 2021

Job well done

10 December 2021

Both issues were fixed in the time explained . The Vehicle was kept for an extra day due to parts availability but this was explained really well .

10 December 2021

Great communication

06 December 2021

Cannot fault the service or approach

06 December 2021

The staff bent over backwards to help me keep the price competitive.

05 December 2021

Excellent customer service

04 December 2021

Service completed within arranged time frame, car well valeted, attentive service receptionist

03 December 2021

Everything was explained about the processes and the vehicle clean was an added bonus.

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