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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
587 ratings and 314 comments received in the last 90 days.
22 November 2023
Due to key decision made by BMW, the delivery of the car was delayed by 7-10 days, but this does not reflect on Anthony or Jason, who always ensured that I was kept up to date with progress, before being finally given a new delivery date.
20 November 2023
André was v good, told me a lot about the gadgets in the car and I was ready to go.
18 November 2023
Nothing to complain about.
16 November 2023
I purchased remotely as I was a distance from the dealer but the communication and efficiency was brilliant
16 November 2023
Nothing was too much trouble. Really appreciated the updates throughout the process.
03 November 2023
We were greeted by your love staff every time we came to the showroom. They offered coffee, tea etc while we waited.
02 November 2023
Staff very good. Any questions answered and car was ready exactly when it was said it would be
01 November 2023
Always have a good experience at the BMW centre at Northampton
29 October 2023
Richard Rhodes was so knowledgeable and helpful - indeed he was one of the reasons I bought another new car with you. He sold me my first one which was a positive experience, so I came back and didn't try any other brands like Mercedes
27 October 2023
Due to no after sales call and also I have still not received my £750 credi charge for i4 I contacted woolstan.
27 October 2023
Friendly greeting, didn't want long
27 October 2023
Everything was done smoothly and in a timely manner, the staff were excellent and and extremely helpful.
20 October 2023
Excellent service from a sound consummate professional and friendly member of staff who followed my purchase throughout from initial enq., to delivery of new car.
14 October 2023
Adam was great ! Pleasant and to the point ! Knowledgeable and very professional
03 October 2023
Great service, great car!
03 October 2023
Saleman Denis is a nice chap and goes ' out of his way' to accommodate
03 October 2023
Helped us with all we needed
02 October 2023
90% done over email and video and was very easy and quick
01 October 2023
clear information, friendly service, prompt attention
01 October 2023
Completely satisfied. Andre was a great sales exec to have. He made the whole process extremely seamless and communicated regularly throughout to keep me posted. Couldn't recommend Andre Johnson enough.
30 September 2023
Amazing
27 September 2023
Wollaston Motors are great, always fantastic customer service, cannot fault the dealership.
26 September 2023
Whole experience was a pleasure
19 September 2023
Nice people easy to deal with.
14 September 2023
A superb experience from deciding on our next BMW right through to collection. We always see Adam Jepson, he is knowledgable, kind, understands what we are looking for and is able to make excellent suggestions based on that.
12 September 2023
Clear communication from sales person and l was given a discount
12 September 2023
Great car
12 September 2023
Extremely - Anthony was fantastic, kept us updated and informed the whole way through.
12 September 2023
Seamless
12 September 2023
Richard Rhodes was great.
10 September 2023
Richard Rhodes has been my SA for 4 cars and is a pleasure to deal with. He knows what I need in order to make the right decisions, does whatever is needed to support those (grabbing the service mgr X4 keys to let me check it out the X4 for example)
08 September 2023
All spit on, sadly a couple of minor issues when picking up the vehicle but these are being quickly remedied
06 September 2023
Car delayed and complicated as old vehicle came to end of 4 years but BMW found workable solution.
03 September 2023
All the staff there, particularly Anthony Murphy were really helpful and not at all pushy
02 September 2023
Andre who supported us was very knowledgeable and supported us with questions we had
24 November 2023
Booking service online & electronic checkin / keydrop off was painless.The ability to write notes for technician was good. Also your service rep Keeley was good in calling and keeping me updated on progress and understanding the issues was helpful
24 November 2023
Well organised
24 November 2023
Would have given 5-stars, if the service had taken a shorter time than it did. Otherwise, great service at a reasonable price.
24 November 2023
Serviced car, easy to arrange.
24 November 2023
it is difficult to fault the service. I have a couple of very minor issues but too minor to mention here
23 November 2023
Aftercare is amazing
23 November 2023
Very happy
23 November 2023
Only went for MOT and was dealt with nicely, in time, with some good advice for future service requirements and the car was cleaned.
23 November 2023
Same as above, brilliant CS and front of house just failure to clear codes has left me slightly unimpressed
22 November 2023
Most of problems have been sorted out
22 November 2023
As above, reception on arrival great the rest below par
22 November 2023
I just sat back and BMW did the rest and sent me video evidence of their findings.
22 November 2023
The service received from Chloe was excellent - everything was easy and ran smoothly and she kept me fully informed throughout.
22 November 2023
Professional
22 November 2023
The work was completed within an hour (when I was originally quoted 2 hours), I received a health check video of my car and it was cleaned in and out but everything was left how I would normally have it (seats, mirrors etc).
22 November 2023
I'm extremely satisfied, with the service I received from Mark and his team, they have done a top notch job of getting me back on the road and the car looks as good as new. ??????
22 November 2023
Excellent service Quick and efficient
21 November 2023
See response below to Q3
21 November 2023
I had no issues
21 November 2023
Good communication from Keely throughout. It was very clear what I needed to do & what work was being done to my car. Also helpful to receive the video & advice re further advisory items.
21 November 2023
Kept me up to date
21 November 2023
Nothing really could have been better: car collected on time by friendly driver; recall work done; returned clean and on time. No apparent problem with work done.
21 November 2023
Lack of loan cars and no offer of a lift to the station or alternative transport.
21 November 2023
Also send a video of the check thats done.
21 November 2023
Website recommend a service that wasn't actually needed due to the vehicle mileage.
20 November 2023
Nice people to deal with.
20 November 2023
All very good. Totally professional yet made me feel relaxed and kept me informed at all times.
20 November 2023
Would be a 5 for customer care and scheduled service costs but some parts / jobs on the vehicle can be a bit expensive and done just as well somewhere else.
20 November 2023
Reasonable price for the service
20 November 2023
Clear advice and understanding
19 November 2023
Would have been a perfect score if the new tyre was inflated correctly and if the brake service started earlier. When the tyre was fitted I was told the car had received a complimentary wash. This didn't include the wheels sadly.
18 November 2023
Overall very satisfied - no complaints.
18 November 2023
I was very pleased with the service I recieved.
18 November 2023
Fault diagnosed & resolved promptly.
17 November 2023
Tyres third more expensive than a traditional tyre garage
17 November 2023
Everything was as it should be.
17 November 2023
i was taken care of with professionalism
17 November 2023
Every encounter was professional, respectful - it actually felt as though you were valued as a customer which is a bit of a rarity nowadays.
17 November 2023
same as above
16 November 2023
Easy to book service and good efficient service.
16 November 2023
Taylor to person who was helping went above and beyond after a problem with tyres arranged a car to get me home and back later in the day. Nice touch.
16 November 2023
The people I dealt with were polite, helpful and knowledgeable.
16 November 2023
As above
16 November 2023
Overall a complete sense of being professional and answered any questions I had Will not hesitate to use Wollaston again.
16 November 2023
Good and efficient service.
16 November 2023
Quick and problem solved
16 November 2023
Wasn't kept updated
16 November 2023
See above.
15 November 2023
Only negative was waiting time was much longer than quoted
15 November 2023
Very Professional and Friendly Approach. Always willing to help you without needing to break a bank. Highly recommended. Value for Money A+
14 November 2023
Battery change and brake fluid was done in less than two hours. Great time
14 November 2023
Friendly dealership that did what they were meant to. Not perfect, but they do their best to get the job done, and the staff are always friendly and polite.
14 November 2023
I was dealt with by a lady named Nicola at the service desk and she was excellent :)
14 November 2023
The problem I was experiencing on my vehicle was identified and resolved. Additionally the vehicle was given a
14 November 2023
Carried out promptly and a friendly team.
14 November 2023
Happy with the service
13 November 2023
The appointment took too long to be booked I didn't like driving with fault y light
13 November 2023
The only issue was I spent £700 on three new tyres and nobody bothered to reset the tyres in the central system of the car and didn't tell me what tyres had been fitted so I don't know if the system is correct.
13 November 2023
The only gripe I have is that I had to wait weeks for a service. Partially my fault for not calculating lead time but next service will be planned a few months beforehand.
13 November 2023
and updated my nav and replaced the recall airbag but lose a star because my car was not cleaned as promised before return.
13 November 2023
The car was booked in for two days but the team had it ready for collection the same day, very efficient and handed the car back nice and clean.
12 November 2023
3rd time M135i in for ongoing droning noise when reversing. 1st; work carried out under warranty. 2nd it didn't make the noise for mechanic so nothing was done. Videos requested. 3rd. X2 videos shown. BMW stated now known issue no fix, live with it
12 November 2023
As above
11 November 2023
The only failure was not being told that consequent to the reprogramming of the system (due to a re-call) all my settings in the car (including radio, seats, keys etc) had reverted to default.
10 November 2023
Everything from booking to collection of car went smoothly, it was awaiting appointment, but I wanted to leave and pick my car up the following day which was not an issue either.
10 November 2023
Because no waiting good customer relations you are definitely on the ball thank you
09 November 2023
No problems experienced
09 November 2023
The overall experience from booking to driving the car home was efficient.
08 November 2023
Excellent service as always
08 November 2023
Communication is key to a good service.
08 November 2023
Work completed and car returned in good time.
08 November 2023
Car wasn't completely cleaned inside, and left what I can only assume is a steering wheel cover on the back seat.
08 November 2023
Impressed with the efficiency
07 November 2023
Friendly, helpful staff
07 November 2023
Good communication and reminders. Efficient & professional service especially from Keeley my service representative.
07 November 2023
Just a great service. Love the personal video showing what they check found it helpful
07 November 2023
All was done as asked but shame car came back splattered in mud after having a complimentary wash. Being honest though probably wasn't the driver's fault as the road had been closed & a diversion was in place. Lack of local road knowledge by driver.
07 November 2023
Again, it all comes down to great service, and how are you communicate with your customers. nice people, no, there's stuff, pleasant and smart
06 November 2023
Good information and service carried out with usual high quality.
06 November 2023
all good, but the waiting lounge is very dated and lacking facility to work.
06 November 2023
Very happy, Emily Rimmer was very helpful in booking my vehicle in and Tayla Lawire was very helpful in keeping me updated.
06 November 2023
The car was serviced thoroughly and was finished off with acourtesy vac and was. excelant.
06 November 2023
They saved me a lot of money.
06 November 2023
As above at all points of contact it was an excellent experience.
05 November 2023
See above
04 November 2023
Very satisfied with the work that was completed on my car but the car interior was not cleaned after mess left by technician.
03 November 2023
My car was cared for and the facility was excellent .
02 November 2023
I have only driven the car home from the garage as went on holiday the next day, and not sure if there is still a rattle! I will test over the weekend
02 November 2023
In the end I was dealt with as I needed to be due to my personal circumstances.
02 November 2023
I was told the issue was resolved and it wasn't, I know have to take it back in again
02 November 2023
MOT process ran like clockwork
01 November 2023
Receptionists were excellent, helpful and friendly.
01 November 2023
My car was damaged and needed repairs, it needed to spend the day in the workshop, When visiting the dealership a quiet office was found for me to work from. This was invaluable to me on the day as I had a number of Teams Calls to attend.
31 October 2023
No hassles and Tayla was very good.She kept me well informed.
31 October 2023
Yes all good
31 October 2023
People just want to take money from you and don't care about you or your safety
30 October 2023
Mark French was excellent and all of the staff were only too happy to help with any query that I had.
30 October 2023
I am not satisfied with the service l received. Expecting me to know that l should request for a separate service for wheel alignment after changing 4 tyres. I expect it the service to be carried out whenever the 4 tyres are changed as a courtesy.
30 October 2023
Always helpful and friendly
30 October 2023
Very helpful
30 October 2023
fast, good value
30 October 2023
Just finished on time.
30 October 2023
Was charged £150 for diagnosis of a fault - I think this should have been free.
30 October 2023
1 phone call everything sorted
29 October 2023
As stated I was very satisfied with Tayla's service & I couldn't fault her.
29 October 2023
The 2nd year of having the car was a lot difficult due to covid service was limited-but have not since had any issues
29 October 2023
They kept me updated with my car throughout the process
29 October 2023
Generally, service feels fine however, after having my car for 2.5 months for another issue, a new problem arose within 3 weeks of the car being returned. I expected a thorough review of the car to identify any other issues before being returned.
28 October 2023
Excellent service from booking in the work required to completion and driving away. Customer service was outstanding and I loved the video explaining things the technician made about my car.
28 October 2023
As above
28 October 2023
Wrong investigation / diagnosis was carried out in error and l was made to believe it was my fault
27 October 2023
As above comment
27 October 2023
Amazing service at Wollaston Mtrs, staff were really friendly and helpful. Ordered a touch up pencil for my vehicle Parts dept were excellent too. A very pleasurable experience in a whole and would have no hesitation in going back.
27 October 2023
Always top of the range servicing
27 October 2023
Overall I was very satisfied with the recall process. Called in, I've been explained in details which recalls had to be covered, chose the date suited me the best and that was it. Everything was done in one day as I asked. Really professional
27 October 2023
As You would expect from a flag ship dealer's
27 October 2023
As above
27 October 2023
As above, great staff, good service all completed in a good time frame.
26 October 2023
Service advisor on check in said I was unable to use my company insurance policy. Even though it covers any vehicle loaned or hired. Something the fleet does with all BMW dealers.
26 October 2023
Nothing to add
26 October 2023
I never and nowhere get this excellent service what in BMW Wollaston..I can only highly recommend
26 October 2023
Customer service wasn't amazing not very welcoming
26 October 2023
As above
25 October 2023
The dashboard trim on the passenger side is no longer flush with the panel. This is poor. Battery issue broke ECU (?) and Don't know if related - no longer able to adjust steering column Minor - clock and date not reset
25 October 2023
.
24 October 2023
Great service. All work completed satisfactorily.
24 October 2023
Emily was great sorted the booking quickly and effectively
24 October 2023
Excellent relationship with team especially Adam Jepson
24 October 2023
Outstanding dealer ship.
24 October 2023
Very happy. The level of welcoming is very high. Starts with a smile and ends with a smile. The in between is always conducted in a professional manner.
24 October 2023
Technicians very good. Reception friendly on entering the building but I did find the service receptionist very rude and unfriendly have been served by her twice found her the same both times
23 October 2023
Happy with the work carried out with the air bag
23 October 2023
As above
23 October 2023
Outstanding customer service
23 October 2023
Professional and organised
23 October 2023
Need a better system to book car in for a service. Don't phone you back when they say they will!
22 October 2023
As above. Everything done effectively and efficiently but felt I was being
22 October 2023
No faults with anything!
22 October 2023
Please see above
21 October 2023
Easy to book and reasons given above
21 October 2023
Polite and friendly. Managed to finish the work on my car early so I could miss the rush hour traffic so all good.
20 October 2023
The bookings were very efficiently managed. When the work could not be completed in one day; parts not currently in stock were requisitioned promptly, and I was kept informed throughout. The car was handed back in pristine condition.
20 October 2023
They're always courteous and thorough
19 October 2023
Because all services are always up to a limit
19 October 2023
Never had any problems or reason to complain or question their workmanship
19 October 2023
Everything worked smoothly from courtesy call, through the service appointment to having the vehicle returned in a very clean condition.
19 October 2023
Job done on time and able to work whilst waiting.
19 October 2023
Wollaston go the extra mile to cover not just what you went for but other areas that are equally and sometimes more important that you just didn't realise we're even an issue
18 October 2023
Good service. Great waiting area.
18 October 2023
Professional
17 October 2023
From start to finish everyone was helpful and pleasant
17 October 2023
the employees are very nice and ready to help you and give you any information you need,
17 October 2023
Very friendly and professional from start to finish.
17 October 2023
I was expecting following day costings for replacing parking sensor which i havent had.
17 October 2023
It was fabulous just waiting on more recall to be done and can't wait too
17 October 2023
Excellent service and delivered right on time
17 October 2023
Could feel the difference following the service and appreciated the time taken to explain things which my require attention.
17 October 2023
As always good service...
16 October 2023
Well looked after whilst waiting for work to be completed
16 October 2023
quick service and kept informed all time plus car valeted ??
16 October 2023
Hassle free experience
16 October 2023
Very efficient
16 October 2023
My service and recall was completed as promised in good time .
16 October 2023
Friendly and efficient service. Kept me updated with progress
16 October 2023
Staff were rude, parts of my BMW were changed and then defective hours later, inspections of the vehicle revealed "broken" components that actually weren't broken at all, and any real inspection would have noticed that.
15 October 2023
The car was serviced and cleaned inside and out. The invoice was clear and detailed what work had been done.
14 October 2023
Lack of courtesy car or taxi home. These are services offered at almost every car dealership I have used. I would expect a premium car brand like BMW to offer this.
14 October 2023
It'd been a 5 if you'd given me a loan car.
14 October 2023
Frequent communication and reminders, warm welcome on arrival and car was ready within a few hours as promised
13 October 2023
The service I received as a while was excellent. Chloe was very friendly and helpful and took time to ensure she explained everything and that I was satisfied before I left the site.
13 October 2023
Staff helpful. Prices reasonable, I have a service plan , happy with its cost , good value for money
11 October 2023
Really professional service everything ran very smooth and I was kept up to date with what was going on throughout, very happy
11 October 2023
All wrongs have been righted but I had to make two journeys to the garage. I did put pressure on the Service Manager and he fitted the car into the days programme so I could still go to Norfolk.
11 October 2023
Wasn't told you do a pick up from home service, Price of new tyres very high. I got two of exactly same tyres £120 less elsewhere.
10 October 2023
Very accommodating. Great service!!
09 October 2023
Car required 2 new tyres, should have standard tyres but offered run flat. I thought it has RF but it was specked originally without as it had an inflation kit in the boot, Wollaston should have known this
09 October 2023
Work carried out to a high standard.
09 October 2023
Assume rather than take note of customer requirements and not good at using diagnostic tools and techniques.
09 October 2023
Good customer service
08 October 2023
We weren't put under any pressure to have work done there and then.
08 October 2023
Spot on. All went according to requirement.
08 October 2023
No reason to say other
07 October 2023
Excellent service at Wollaston, Tayla kept me updated at all times.
07 October 2023
BMW very kindly collected my car and dropped it back off which was so helpful. Thank you
06 October 2023
Professional staff.
06 October 2023
Everything done as scheduled. No nasty surprises.
05 October 2023
Always friendly on calls, questions always answered and very flexible with time
05 October 2023
The service I received far exceeded my expectations.I could not be more satisfied.
05 October 2023
Good service overall
04 October 2023
Very easy to book. Staff very professional and helpful. Had phone call to say it was ready and it had been washed when I picked it up.
04 October 2023
Good Service No Issues
04 October 2023
Very happy with the service I received
03 October 2023
Staff & service were excellent while at Wollaston. Not 5 start because I had to call to book it. Online service did not work.
03 October 2023
Honest assessment of work carried out. Was given a courtesy car at short notice.
03 October 2023
Would certainly have been a Completely Satisfied had the final part been available to clear both recalls without the need for revisit once the part becomes available.
03 October 2023
Faultless service and always polite and accommodating.
02 October 2023
Service was good and the valet was appreciated. However the internal sanitation was disappointing due to smeared dash display which required me to address and clean properly, please either leave these areas in future or clean and polish properly!
02 October 2023
I would have thought for a £375 oil change that the fluids would get topped up
02 October 2023
Very helpful and on time
02 October 2023
Very helpful
02 October 2023
Customer service and a pleasure to deal with sales and service departments.
01 October 2023
I had a great experience and I felt valued as a customer.
30 September 2023
The tyre pressures were set at 2.5 N/S front, 2.4 O/S front and 3.2 for both rears, this means the pressure was set for 2 people on the front & 4 people on the rear along with odd pressures at the front meant a total mismatch!!
30 September 2023
Didn't reset the service light, was the service even carried out? Means I now have to find time to go back to the dealership to get it reset. Staff friendly and helpful with the booking though
29 September 2023
In 55 years of owning personal and company lease cars the team at Wollaston Motors are the best dealer I have experienced by a great margin. Whether it is Service, Sales or the ladies on reception, all are friendly, professional and helpful.
29 September 2023
Had a excellent experience in my last appointment with Wollaston bmw garage
29 September 2023
As stated above, quality is not what I'd expect from any franchised dealership of any brand. This puts me off buying a BMW in the future if the customer care is so poor. Price clarity is another issue.
29 September 2023
Excellent communication.
28 September 2023
Cannot fault the customer service I received.
28 September 2023
Promt attention with explanation of work involved.
28 September 2023
It was ok
27 September 2023
Went in for a fast lane service on my brake fluid which should take 90 minutes however after handing my keys in at 8am I was left waiting in the lounge for 240 minutes instead and had to chase for an update without any apology or explanation.
27 September 2023
All the work was done in the time promised, efficiently and any extra work requested was completed.
27 September 2023
Service was very good
27 September 2023
As usual they kept me up to date and were helpful
26 September 2023
Work carried out ok. However can has been scratched in the process
26 September 2023
I leave BMW knowing that the car is running as it should and if something happens I can rely on the local BMW garage to correct any faults quickly Happy to go back time and time again
26 September 2023
Tayla was great to deal with
25 September 2023
Very professional & courteous service.
25 September 2023
Did what they needed to do. Love the video vehicle check
25 September 2023
Once the problem I had was resolved,the service was excellent.
25 September 2023
Good service.
22 September 2023
Poor service
21 September 2023
It would of been perfect if I was able to get my tyre replaced kn the same day
21 September 2023
Wollaston motors has to be one of the best BMW garages around. Not only a good service but also from the sales staff too
21 September 2023
Swift polite efficient
20 September 2023
Good
20 September 2023
Kept informed during the whole process. Fitted me in on a convenient day. Completed in the time frame they quoted. Excellent.
20 September 2023
Always friendly and accommodating
20 September 2023
Ella in the service department was extremely helpful and efficient both before and during the service.
20 September 2023
Good experience, pleasant staff
19 September 2023
All work completed on time
19 September 2023
Excellent customer service and friendly
18 September 2023
efficient service, great comms
18 September 2023
Perfect job thanks
17 September 2023
Came in to pic up car. Wasn't busy. Still got sat down and asked to wait. Couldn't see reason for this.
17 September 2023
Satisfied with the update on the state of the car and what I needed to do
17 September 2023
I found Ella at Wollaston Motors to be very helpful and efficient. She made the service experience very easy.
17 September 2023
It seems to me that BMW can virtually set their own prices.
17 September 2023
The problem I reported while the car was covered by warranty is still there. I don't want to be told in the future I will need to pay for something that was reported during the warranty period
16 September 2023
All was good but left the same as I left the car with no reasonable answer
16 September 2023
My car passed the MOT but i reported an issue with my car making sounds after braking which hadn't been resolved.
16 September 2023
They deliver what tell you. The staff I've encountered with are genuine people
15 September 2023
Poor car cleaning
14 September 2023
Great friendly service and communication. Service desk not fully confident on product or vehicle knowledge . Too much interest in up selling other services.
14 September 2023
Service and communication is excellent
14 September 2023
More than one month my car there and they didn't found the problem and items that were unplugged and checked were not refits so it was heartbreaking
14 September 2023
Standard is very high
13 September 2023
It was simple, and worked as expected. Keely also knows her regular customers and that makes you feel a person, and not just a number. A hello and a smile goes a long way.
13 September 2023
The vehicle was booked in for 2 days so that if a part was required it could be ordered on the 1st day and fitted on the 2nd. The car wasn't worked on until the 2nd day and then the required parts aren't available!
12 September 2023
All work completed on time and for the price quoted
12 September 2023
Bmw replace my faulty EGR valve and the car looks ok for driving it , iven if has not fully power. Honestly it will was ideal to have replaced also Egr cooler in the same time with the valve !
11 September 2023
Fabulous people , amazing service , staff going the extra mile too look after you , many thanks ??
11 September 2023
Job well done
11 September 2023
Great staff
11 September 2023
Told it was a 1.5 to 2 hour wait. Waited almost 3 hours
11 September 2023
Very helpful and good communication. I really appreciated the pick up and drop off service from my workplace
11 September 2023
Very good, excellent communication
11 September 2023
Wollaston Motors are always friendly and I'm very satisfied with the service is receive.
10 September 2023
I requested for my car not to be washed as it is regularly detailed and has a ceramic coating, however this was ignored and my car was cleaned. The wash and interior clean was to a sub-par standard and will need redoing anyway.
10 September 2023
Took about 1.5 hours longer than initially suggested with no heads up. Not a major issue but would have liked to be kept informed and not left wondering when it would be ready without having to finally ask myself.
10 September 2023
Exactly as described. Lovely facilities to wait in whilst service was being carried out
10 September 2023
Wheel special nut tool left in cup holder in cabin and not put away back in the boot. Passenger seat rail stop clip sitting in footwell. I'm guessing it came off while cleaning the car but I have to put it back on.
10 September 2023
Ultimately the car still has a fault and is back in the garage this week.
09 September 2023
Very smooth and easy. Very professional
09 September 2023
Robish
09 September 2023
Staff we excellent, informed and kind. I was very happy with my interaction and all works were seemingly completed to a high standard. I was kept informed of progress and supported in decision making.
06 September 2023
Did what they said they would and on time
06 September 2023
Still 1 outstanding issue to be resolved
06 September 2023
Useless online booking system via BMW app. Pulled through service requests & incorrect appointment time on the dealer system that I didn't ask for. Thankfully the advisor was understanding and I didn't have to pay for the additional unauthorised work
05 September 2023
Wollaston is the best garage around, nothing is too much trouble, service is excellent.
05 September 2023
Very responsive, professional and helpful
05 September 2023
Service was good and car amazing .
05 September 2023
Brakes said needed new pads but turned out was sensor and pads ok. Feeling some other garages may have just replaced the pads anyway - obviously not Wollaston!
05 September 2023
Very helpful and friendly staff. Great communication through out
04 September 2023
You did the job required
03 September 2023
Simple MOT
03 September 2023
Service ok just the desk contact was the issue
24 November 2023
Efficient process