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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
299 ratings and 160 comments received in the last 90 days.
28 September 2025
I was thoroughly looked after throughout.
20 September 2025
Professional, timely and efficient.
18 September 2025
Completlely. All staff encountered have been friendly and professional in their approach. Made to feel like a valued customer.
04 September 2025
Andre was great!
02 September 2025
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20 August 2025
Debbie tooked care of everything for me. It was a smooth process.
16 August 2025
As mentioned above the expertise was second to none. The entire process was organised and the staff were extremely welcoming. Even my 14 year old son who accompanied me noticed and stated his desire to work at BMW
15 August 2025
see above
08 August 2025
Great experience
03 August 2025
We were very happy with the service we received from start to finish, in particular Richard Rhodes who was very friendly, helpful and not pushy at all. Pushy sales people are a big no for me. But Richard was fantastic! Would highly recommend.
30 July 2025
Jason, Richard and Olly have been so amazing from start to finish! I love my new car, they have gone above and beyond for me and I appreciate it so much.
07 October 2025
Great employees
07 October 2025
I was told they would have my car all day so they provided me with a replacement car for the day. Very nice too
07 October 2025
Brilliant service from start to finish
06 October 2025
My service provider, was very professional and polite. Heiped by going over to the car with me explaining how to set up
06 October 2025
Did everything required in a timely fashion and offered advice and guidance on future work .
05 October 2025
Everything was done exactly to the expectation provided
05 October 2025
Great customer service
04 October 2025
Make going to the garage an absolute pleasure. Staff are extremely friendly and approachable whilst still being efficient. Areas are always clean and tidy. Work is carried out to a high standard.
02 October 2025
Temporary facility, still expensive, no vehicle wash facility. No new vehicles to look at to wet and appetite
02 October 2025
The task required on the car was completed.
01 October 2025
Friendly desk staff, prompt booking and quick service
01 October 2025
As above
01 October 2025
Very satisfied with the service. John on the front is always very polite and friendly. I have mainly dealt with Ella Nickolls who is always very polite and professional throughout.
30 September 2025
Great customer service
30 September 2025
They answered any questions i had and didnt have to wait to lo g
29 September 2025
Received a good explanation of the service from the team.
29 September 2025
Even with the temporary office staff we're very polite efficient and the checking in process was smooth no hiccups ??
29 September 2025
Did a thorough check
29 September 2025
Found the issue quickly and resolved as soon as possible. Was kept updated by Christian all the way through the process and was very helpful.
29 September 2025
Great in every way
29 September 2025
Good engineers
29 September 2025
Friendly, informative & efficient
29 September 2025
Have not encountered any issues
28 September 2025
Brilliant service car in top condition
28 September 2025
Thorough updates and communication. Organised a timely courtesy car.
26 September 2025
The service received from Wollaston was overall excellent. The gentleman on the service desk was very help and informative. It would be nice if there were more desks and maybe some fruit as well as the biscuits whilst people wait.
25 September 2025
As above - professional and courteous service
25 September 2025
Excellent customer service from Tayla very helpful and kept well informed whilst my car was there having some work done.
25 September 2025
All work completed. Within the price stated at time of booking!
24 September 2025
Christian Bukaka was an exceptionally helpful, professional and customer friendly representative of Wollaston and is a credit to them. Others could learn from him. I do wish that BMW would look at their pricing. They make it easy to look elsewhere.
24 September 2025
Fixed in good time, kept my down time without car to a minimum
24 September 2025
Kept me informed and fixed my issue
23 September 2025
Service assistant (Keeley) was extremely helpful and kept me fully informed. The health-check video was totally unexpected but a fabulous touch
23 September 2025
She was very attentive to me
23 September 2025
They are always giving their best service
22 September 2025
Good service and excellent staff
22 September 2025
Online customer service dismissed my complaint.
22 September 2025
When I was a service manager we didn't need surveys . You just did your job well
21 September 2025
Superb staff. Chris was amazing. Very chatty, friendly and informative
21 September 2025
Christian was great, very helpful.
20 September 2025
Tayla was very efficient
19 September 2025
Services were not as good
18 September 2025
I have a 96 year old mum who is on palliative care. She is being difficult because she can't except she is going to pass away. You collected my car off my driveway and brought it back the experience was without a hitch and the man was lovely
18 September 2025
no fuss no extras
18 September 2025
Efficient and quick.
17 September 2025
communications were not great.
16 September 2025
Friendly staff
16 September 2025
Looked after well.
16 September 2025
Very satisfied with your service
14 September 2025
Just one little thing, it would be nice to be remembered by your name when collecting your vehicle. 4.5 stars
14 September 2025
Easy to deal with, straight talking and clear on costings etc.
13 September 2025
Because l sighed relief from the worry about airbag recall. The issue was resolved within my allocated time slot.
12 September 2025
My car has been recalled several times each time it has been cleaned which I thought was a nice surprise and grateful for. This visit I actually had the air conditioning serviced, therefore spending some money and the car was not cleaned?
11 September 2025
Service was done in a timely manner.
10 September 2025
Staff very nice, only doing what they have been directed to do
10 September 2025
I was satisfied
09 September 2025
Because the contacts at the centre tried to help as much as possible. I would give the personal a 10/10 but the process I wasn't impressed with.
08 September 2025
Little touches like having a car clean after the expensive service would have been welcome, or a voucher for when the wash bay is back! Something by way of good will to reflect what I could have expected at other dealerships for the same price.
08 September 2025
Christian was excellent - did what he said he would do, kept me in touch
08 September 2025
Problem dealt with quickly and expertly
07 September 2025
Very satisfied with overall experience, I felt my customer liaison was interested and caring about our needs for the car.
07 September 2025
Top service
06 September 2025
After the break fluid service the car developed several faults Poor responses and no adequate assistance offered.
05 September 2025
All good
03 September 2025
Not good.
03 September 2025
I requested a call back but nothing
03 September 2025
I was very impressed with the efficient service and customer care.
03 September 2025
The Senior Service Advisor I spoke with, after requesting an escalation when I was unable to complete the call with the initial advisor, was both pleasant and courteous.
03 September 2025
I found Tayla at Wollaston to be very helpful and pleasant. Wollaston performed a vehicle inspection before the MOT in case any work was required. I thought this was sensible and avoided any
03 September 2025
Easy booking process, the work required was clearly explained. My contact (Keely) was helpful, proffesional and a pleasure to deal with. Waiting area is always clean and comfortable, hot drinks and bottled water readily available.
02 September 2025
The car is amazing, the customer service was amazing. Contact is always brilliant and everyone goes above and beyond
02 September 2025
As above did everything expected of them in a friendly and efficient way - made it easy for me to transact business with them
01 September 2025
Prompt timely service
31 August 2025
They were efficient, professional and finished the job within the predicted timescale.
31 August 2025
Excellent service and Christian was amazing
30 August 2025
The service is average - staff are scripted and not particularly good at listening, and the costs of some services are too high - not value for money
29 August 2025
No car wash, I understand this was because of temporary location and availability of washing facilities. I had to pay £30 just to reduce the waiver excess on courtesy car, yet another visit expense.
28 August 2025
Right people in the right jobs
28 August 2025
Friendly and knowledgeable Salesman, it was a pleasure doing business with him.
27 August 2025
My car was booked in pleasantly and effectively. I got a nearly new courtesy car that was clean and tidy. My car had a damaged tyre and it was replaced and I collect my car the same day. It was not washed due to rebuilding work at Woolaston.
25 August 2025
Everything done as expected and more
25 August 2025
Delivered car on time
25 August 2025
Couldn't be more happier with the work
24 August 2025
Positive experience-good customer service.
24 August 2025
See above
24 August 2025
.
23 August 2025
Efficiency
23 August 2025
We alway's feel happy and secure when your service people have finished they did find a few thing's that we wouldn't have noticed and they alway's let us know what problem's there is and how they can sort it out and how much it will cost
21 August 2025
The brake fluid change & car inspection was carried out promptly while I waited
19 August 2025
Very good joined up service
19 August 2025
I was contacted before and after to make sure I was happy with the service provided
19 August 2025
Most efficient service station I have every dealt with.
19 August 2025
Kept up-to-date with my vehicle service
18 August 2025
Excellent service with a smile
17 August 2025
The gentlemen who brought my car from the service bay, spent about 10 minutes with me advising on how i could best look after the car.
17 August 2025
The team are customer focused and offer excellent service
16 August 2025
Work completed within stated time
15 August 2025
Excellent service and kept me informed at all stages
15 August 2025
After the MOT I had to phone to get a reason as to why my BMW app had been told I was no longer the legal owner.
14 August 2025
No complaints, really good service.
13 August 2025
Everything went like clockwork. Staff were very pleasant and professional to deal with.
12 August 2025
It seemed very personal. The staff on the front desk seemed to know who I was as they were expecting me. The vehicle service was efficient as it was completed within the 2 hours quoted.
12 August 2025
The work was completed in a timely manner ensuring I was able to collect my motor and take it home the same day.
12 August 2025
Too many emails and text messages
12 August 2025
Staff polite and professional, car service and extras was completed quickly and efficiently
12 August 2025
Great job in quick time
11 August 2025
Happy with service
11 August 2025
Regular updates, great service
10 August 2025
Service is always amazing here , can't fault it ,
09 August 2025
Completed service on time
09 August 2025
Service was to investigate a potential problem picked up from previous service. Findings were inconclusive.
09 August 2025
What I needed was completed
09 August 2025
I refer you to my previous post
09 August 2025
My car was returned to me with 5 covers missing from the engine
09 August 2025
Kept me informed and tried to locate problems. Always friendly.
08 August 2025
Got the job done no messing around
07 August 2025
Sean is a great Mamager and an asset to Wollaston
07 August 2025
Communication was good and a swift service
06 August 2025
My service was done to a very high standard, walked through and explained in a way that I felt was informative, and I knew exactly what I was paying for , I have a service plan which I would highly recommend
05 August 2025
Excellent service
05 August 2025
Very satisfied
04 August 2025
Well managed and good service
04 August 2025
Problem resolved quickly
03 August 2025
Excellent service
02 August 2025
Car booked in for recall, dealt with and given a £100 voucher for the trouble.
29 July 2025
Was kept informed of the progress of my vehicle.
29 July 2025
Lack of ownership of my concerns. Jack the workshop manager is just plain rude. I would suggest a training session with a customer service specialist who could help provide alternative responses. Clearly future consumers will experience the same as I
29 July 2025
Good service
28 July 2025
Good communication Very welcoming Job was completed to a high standard
28 July 2025
As above - received no contact from dealership the entire day. Had to chase myself. Didn't receive the usual 'walk around' video (is this still a thing?) Very, very disappointed with this visit.
27 July 2025
As above
26 July 2025
Thorough investigation
25 July 2025
Waiting booking was exactly that, car turned around quickly, very good service.
24 July 2025
Pleasure as always
23 July 2025
Car was recovered to you on Friday by the AA and was fixed by Monday - amazing!
23 July 2025
As above
23 July 2025
I was very happy with the service I received
23 July 2025
Excellent service and care from the whole team.
23 July 2025
Excellent all round service.
22 July 2025
Cars running better and I know how the car is any issues that need fixing
20 July 2025
They provide an excellent service.
20 July 2025
Couldn't have been more cordial or efficient.
19 July 2025
Team couldn't have done more.
19 July 2025
Very helpful and got to talk to mechanic about specific issue.
18 July 2025
Great dervicevfrom Josh in Parts
17 July 2025
From booking to completion I was provided with great customer service
16 July 2025
Always completely professional.
16 July 2025
Always best level of service
07 October 2025
Always updated on the whereabouts of my new car.