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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
340 ratings and 189 comments received in the last 90 days.
01 July 2025
Every staff member I have dealt with has been professional, polite and knowledgeable. All questions answered.
18 June 2025
Quick and easy to get a test drive and make the order. Delivered on time.
08 June 2025
Good performance by the salesman concerned, slightly let down by the education session on the new electronic systems and dashboard.
04 June 2025
Richard was an incredible salesman. He always made sure I felt comfortable, went into detail to ensure I understood everything clearly. I weren't too sure on buying a new car due to nerves but working with Richard made it easy.
02 June 2025
as previous answer
29 May 2025
Andre listened to us all through the purchase process. Good communication about delivery timeline.
17 May 2025
The whole process was simple and straightforward.
15 May 2025
From the moment I walked into the showroom until the time I picked up the car, the service and communication that I received from Mark French and Jason Bell was excellent.
13 May 2025
Wollaston are by far the best dealership I have dealt with. I have purchased many BMW's over the years and this was a way better experience than I have had in the past.
05 May 2025
Attention to customer satisfaction
05 May 2025
Anthony was great and sales rep who handled the handover was polite and easy to get along with. All questions answered, Anthony has always been very pleasant which made communication easy
03 May 2025
Good
02 May 2025
The sales consultant offered friendly genuine assistance in making the right choice of vehicle and spec
02 May 2025
Wouldn't go anywhere else because of the salesman I deal with.
01 May 2025
Great service
30 April 2025
Easy process, great service and great deal
25 April 2025
Richard Rhodes was an exceptional customer assistant, and kept me informed every step of the way
25 April 2025
The whole experience made you feel part of a family, so welcoming and thorough throughout, the car looked amazing on collection.
19 April 2025
Great staff and service
19 April 2025
Kept up to date re delivery by Richard Rhodes our salesman with whom we have developed a relationship over many years of purchasing BMW vehicles for both myself and my husband. He checked and rechecked we had everything we needed on the car.
06 July 2025
Quality service
06 July 2025
Everybody i interacted with was very professional
06 July 2025
Informed at all times of status
06 July 2025
As above, frustrated the fault wasn't diagnosed more effectively. I felt I was being troublesome rather than having a genuine fault with the car.
05 July 2025
Mot passed why wouldn't I give a good score
05 July 2025
good customer service
05 July 2025
Kept me informed. Could have valeted my car before returning it
05 July 2025
Great service
04 July 2025
The lady who handled my booking was fantastic
03 July 2025
On this occasion Wollaston were able to fit me in at short notice, service on the day was very good, Chris is a credit to the team
02 July 2025
They sorted the vehicle quickly.
02 July 2025
They did everything that was needed with no fuss or drama
02 July 2025
Problem identified parts ordered and works completed on the day and a courtesy car provided at short notice
02 July 2025
as per the above answer
02 July 2025
Service was done at a good price with older car discounts coming into play. Staff courteous and informative. I was pleased that you fitted new number plates to ensure an MOT pass, which was also done at minimal cost.
01 July 2025
BMW Wollaston Motors have a great team, very professional and a pleasure to deal with.
01 July 2025
Based on my recent experience when trying to resolve the brake issues, I would say it's been typically out of character vs previous experience. Also disappointing that my car wasn't even washed after a major defect on warranty after 3months new.
30 June 2025
Everything went smoothly and in good time.
30 June 2025
EGR replacement with no issues.
30 June 2025
Poor from start to finish - see complaint email with Mr Bates
27 June 2025
Job completed with no issue.
27 June 2025
It was disappointing that you didn't valet my car. There are plenty of places you could of taken it if your own facilities were not available - or at least give a voucher so I could take it there myself.
26 June 2025
Swift check in, good comms and easy collection. Good updates throughout.
26 June 2025
The person who assisted was so helpful
26 June 2025
Excellent! Had a booked timeslot for a while you wait service and it was completed well within the time.
25 June 2025
Every interaction so far has been easy and dealt with professional people
25 June 2025
As above
24 June 2025
as expected
24 June 2025
Answer as above
24 June 2025
We don't yet know if the software update has fixed the problem yet or not as it was only an intermittent fault with the car.
24 June 2025
No issues
24 June 2025
Very happy with work done and price charged.
23 June 2025
As above
23 June 2025
Everything required was dealt with and the costs were transparent. I was looked after really well by the receptionist and technicians.
22 June 2025
Staff always polite and helpful
22 June 2025
Unfair diagnosis fee, expensive parts and feel cheated.
21 June 2025
As this was a manufacturer warranty issue with my vehicle it would have been a welcomed gesture to wash my car for me ahead of collection. I did ask if this could be done as was told, 'Sorry we don't have that facility!' - slightly disappointing.
20 June 2025
It's always disappointing when you have an issue & the fault which clearly happened comes back with no fault found? It's frustrating when the fault reappears a few days later!
20 June 2025
Great service
20 June 2025
Service assistant explained what worked as best done and he was very knowledgeable
19 June 2025
work done with the time advised.
18 June 2025
Excellent service
18 June 2025
They seemed to have fixed the problem that it went in for
17 June 2025
Very happy, forgot my mot had run out, they found me a cancellation for the very next day all sorted
17 June 2025
A-class overall service, just as you would expect from a BMW dealer. Thank you!
16 June 2025
Excellent customer service. Lovely staff.
16 June 2025
Good customer service and professional mechanic
15 June 2025
Fixed all faults on my vehicle and was an easy experience.
15 June 2025
Great feedback on what was essential for the car and proactive with my requirements
15 June 2025
Whilst I am satisfied with the work done to my vehicle, it would have been appreciated if my car was washed and hoovered inside. This would have been a very easy and good gesture, to enhance the customer experience.
13 June 2025
Service good but couple of details not good
10 June 2025
Good service
10 June 2025
As above.
09 June 2025
Excellent customer service
09 June 2025
Hassle free
09 June 2025
So far l have always had good service. This time your Advisor Olivia was very helpful. I have always found all the Advisors helpful. I am devastated that Dan Curtis is no longer with your company, he is an exceptional Salesman.
08 June 2025
Keeley was fantastic as always, always keeping me informed.
08 June 2025
Can't fault service - especially since operating in temporary premises
07 June 2025
Prices we high
07 June 2025
I felt the team were good from a customer service aspect. Pleasant but quite clearly everything is designed to squeeze every penny from your customers
06 June 2025
Couldn't fault the site! Amazing customer service and were on the ball with any questions I had. Would've been ideal to have a curtesy car as I was without a car for so long but a miner thing compared to the whole experience.
05 June 2025
As above.
03 June 2025
Very satisfied, I was kept informed by them during my car's service from start to finish.
03 June 2025
Chris who dealt with my recall and curiosity car was fantastic, so friendly and explained in detail all details I needed to know
02 June 2025
As per the answer to the previous question. Customer service was very good throughout.
02 June 2025
Had the microfilter changed as part of the service. The car has ivory white seats. Picked car up and there were dirty marks on the passenger seat. Let the service adviser know and told the technicians always wear gloves.
01 June 2025
Good service as allways
30 May 2025
Best experience I've ever had at Wollaston Keely Jowers was exceptional did everything she could to assist. Please pass on appreciation.
30 May 2025
As per above and the cost was very reasonable.
29 May 2025
Work was booked in fast, had the same speed of service when dropping my car off when the job was completed.
28 May 2025
Friendly staff, warm welcoming
28 May 2025
Always receive a great service from Wollaston.
28 May 2025
Tayla has been great with timely communication and assistance
27 May 2025
Great customer service
26 May 2025
As above
26 May 2025
On the basis of this visit and this visit alone I'm completely satisfied. It's all down to Nickola and Sam.
26 May 2025
Please see above response
25 May 2025
Very quick turn around on tyre replacement
24 May 2025
Wollaston service team have been exceptional for a few years now and I hope this continues. And being able to do all this from a temporary location! I see no room for improvement.
24 May 2025
I've always had very good service from Wollaston.
24 May 2025
As above
23 May 2025
As above, and no car cleaning (I know you are in temporary accommodation)
23 May 2025
Excellent service
22 May 2025
Great
22 May 2025
Very good and helpful team
22 May 2025
good service
22 May 2025
My simple mot visit was easy enough bug dair bit longer than an independent garage
19 May 2025
Cost much more than I could have paid locally.00
19 May 2025
Service fine but tyre replacement disappointing.
19 May 2025
Service completed to schedule
19 May 2025
See above
18 May 2025
Very friendly people assisting me with my visit. The work done was excellent.
18 May 2025
Terrible would not be coming back I have already
16 May 2025
The video condition report seemed rushed, rendering the comments of the technician virtually indecipherable. Otherwise perfectly satisfied with the service received.
16 May 2025
After service MOT and a new tyre I would expect the tyre pressure to match and new tyre had a lot lower pressure than the others
16 May 2025
All the work was carried out in a timely manner and my new grille looks good!
15 May 2025
Staff are very friendly.
14 May 2025
Hassle free & worked proactively to get things booked in preparation for the actual service day! While I waited........everything just happened without me noticing until it was all ready and I was handed my keys!!!
12 May 2025
The service was quick and the comments on the video were amusing.
12 May 2025
No complications after
12 May 2025
Always a pleasure dealing with the team at Wollaston. Have been going there for nearly 15 years now
12 May 2025
I wouldn't have continued to use you for 17 years if i was unsatisfied
12 May 2025
It was ok could have been better, the email received clearly showed I had requested the brake replacement but I was still asked about it wasting everyone's time and money. And having customers hanging around not good.
11 May 2025
Good service and nice staff
10 May 2025
Friendly and accommodating
08 May 2025
Very satisfied
08 May 2025
Good experience despite a very busy and noisy temporary waiting area
08 May 2025
Excellent service
07 May 2025
Excellent experience could not have been better, thanks to the team
07 May 2025
See above
07 May 2025
Mostly good - car arrived later than promised due to a headlight issue
06 May 2025
Dropped a star due to no valeting, which i understand as you are in temporary building. I have put a reason for 4 stars so not appreciating the pressure to up score.. that won't give you a true reflection as people will just tick 5 to get it gone...
06 May 2025
Keeley was great
06 May 2025
Poor communication. It took several calls and left messages to Wollaston and a call to BMW UK to get call back from Wollaston.
06 May 2025
Service, as always was polite and courteous but it shouldn't take two phone calls, one left message and an email to get a response from the service department!
06 May 2025
Treated with respect and updated
05 May 2025
Great customer service
04 May 2025
Car recall was fixed in just over an hour whilst i waited.
04 May 2025
Sales man was very professional - made the purchase of my new vehicle very easy.
03 May 2025
Very satisfied with the experience at Wollaston. I travel from Bedford and they are usually able to book me into a waiting appointment.
02 May 2025
I was kept updated and informed throughout the process and involved in in all discussions about the needs of the vehicle.
02 May 2025
The service took all day and I was sitting in the park all day. I asked how long it would take and if I could go home. And was told we will try to finish it as soon as possible.
02 May 2025
It was not a service but a recall which turned out not to need. A right mess and waste of time
02 May 2025
Friendly and efficient service from the Customer service team
01 May 2025
Great service and pleasant and polite customer facing staff
30 April 2025
Overall great experience, very helpful, great communications and approach. The only slight negative was that the vehicle could have been cleaned in the 2 weeks the car was with Wollaston. It had thick layer of dust and inside was not cleaned too.
29 April 2025
Fantastic staff
29 April 2025
As above
29 April 2025
A big thankyou to Sean bates and Matt finnigan for the great customer service both were happy to help and explain in detail hats off to both
29 April 2025
Keeley was first class, many thanks.
29 April 2025
Just the exorbitant price puts me off from having my service done by BMW
29 April 2025
Also helped me out.
28 April 2025
All together a very satisfactory experience
28 April 2025
Polite and informative
28 April 2025
Very good
28 April 2025
Quick turn around time
28 April 2025
Kept updated with progress and any questions answered clearly. On collection I had a couple of tech questions so a technician came to my car to help with those.
27 April 2025
Very professional and prompt courteous service from your team,
26 April 2025
The experience was good but I have instructed my local garage to replace my disks and brake pads as he charges half the price I was quoted.
25 April 2025
The staff are knowledgeable and friendly
25 April 2025
Kept informed and very organised
23 April 2025
Really helpful and friendly staff. i waited while my car was being serviced and it was a comfortable and pleasant environment
21 April 2025
The temporary set up is good , they continue to provide good facilities while you wait .
21 April 2025
Everything explained clearly.
21 April 2025
Very satisfied but will go for a morning or afternoon time slot next time
21 April 2025
Professional and prompt service
21 April 2025
Easy to deal with. Kept informed throughout the day. Tayla and Gary were helpful in investigating, identifying and explaining the problem.
20 April 2025
Friendly efficient service.
19 April 2025
Kept me informed on progress and completed the work as advised, the walk round video allows me insight to future work required and allow for planning ahead of time.
19 April 2025
I had an MOT service, after which ai noticed a noise from what sounded like the wheel area. Took it nick to the service immediately and explained the situation; after a shoet wait a technician showed me what had happened - a small stone in one of the
19 April 2025
Really good experience like always
18 April 2025
Although I did not get the full experience of services such as car cleaning due to the new building being constructed, everything else has been great and I am looking forward to the opening of the building.
18 April 2025
Reliablity
17 April 2025
Wollaston and their staff were exemplary - kept me well informed on progress and pushed to ensure a resolution - I have no issue recommending them at all (the quality of the cars manufacture is the real issue)
17 April 2025
Swift check in - pleasant staff and able to do some work whilst there
17 April 2025
Satisfied to a degree. Problem isn't resolved but I was well aware that it could require further work.
16 April 2025
Customer service was perfect!
16 April 2025
Work done quickly and efficiently
16 April 2025
Having worked in dealerships for the last 15 years. This was by far one of the best experiences have seen. Thank you to Chris and Chloe for their help
15 April 2025
Despite being in temporary accommodation due to re-furbishment the customer service remained exemplary.
14 April 2025
The car was serviced as expected no fuss. Always on the ball, which is what I expect. Quick and easy.
13 April 2025
Very positive how price for repair is still high
13 April 2025
The service team were required to carry out a factory recall. They also replaced my brakes, bonnet struts and topped up the add blue. Unfortunately, add-blue was spilt all down the side of my car, and my vehicle came out of the dealership dirtier.
12 April 2025
Easy to talk too and friendly staff very efficient.
12 April 2025
The whole procedure was prompt, professional, and polite
12 April 2025
For all the reasons given above irrespective of the temporary premises - there wasn't a reduction in cost but there was a reduction in standard and expectation
11 April 2025
Super friendly and informative
11 April 2025
My key appears to have been re-programmed as part of the recall and I now have to press it twice to open the passenger door. Would appreciate a resolution.
04 July 2025
All aspects explained