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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
310 ratings and 172 comments received in the last 90 days.
02 September 2025
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20 August 2025
Debbie tooked care of everything for me. It was a smooth process.
16 August 2025
As mentioned above the expertise was second to none. The entire process was organised and the staff were extremely welcoming. Even my 14 year old son who accompanied me noticed and stated his desire to work at BMW
15 August 2025
see above
08 August 2025
Great experience
03 August 2025
We were very happy with the service we received from start to finish, in particular Richard Rhodes who was very friendly, helpful and not pushy at all. Pushy sales people are a big no for me. But Richard was fantastic! Would highly recommend.
30 July 2025
Jason, Richard and Olly have been so amazing from start to finish! I love my new car, they have gone above and beyond for me and I appreciate it so much.
07 July 2025
The experience as always is exceptionally professional and clearly communicated.
04 July 2025
All aspects explained
01 July 2025
Every staff member I have dealt with has been professional, polite and knowledgeable. All questions answered.
18 June 2025
Quick and easy to get a test drive and make the order. Delivered on time.
07 September 2025
Top service
07 September 2025
Very satisfied with overall experience, I felt my customer liaison was interested and caring about our needs for the car.
06 September 2025
After the break fluid service the car developed several faults Poor responses and no adequate assistance offered.
05 September 2025
All good
03 September 2025
I requested a call back but nothing
03 September 2025
Easy booking process, the work required was clearly explained. My contact (Keely) was helpful, proffesional and a pleasure to deal with. Waiting area is always clean and comfortable, hot drinks and bottled water readily available.
03 September 2025
Not good.
03 September 2025
I found Tayla at Wollaston to be very helpful and pleasant. Wollaston performed a vehicle inspection before the MOT in case any work was required. I thought this was sensible and avoided any
03 September 2025
I was very impressed with the efficient service and customer care.
03 September 2025
The Senior Service Advisor I spoke with, after requesting an escalation when I was unable to complete the call with the initial advisor, was both pleasant and courteous.
02 September 2025
The car is amazing, the customer service was amazing. Contact is always brilliant and everyone goes above and beyond
02 September 2025
As above did everything expected of them in a friendly and efficient way - made it easy for me to transact business with them
01 September 2025
Prompt timely service
31 August 2025
They were efficient, professional and finished the job within the predicted timescale.
31 August 2025
Excellent service and Christian was amazing
30 August 2025
The service is average - staff are scripted and not particularly good at listening, and the costs of some services are too high - not value for money
29 August 2025
No car wash, I understand this was because of temporary location and availability of washing facilities. I had to pay £30 just to reduce the waiver excess on courtesy car, yet another visit expense.
28 August 2025
Friendly and knowledgeable Salesman, it was a pleasure doing business with him.
28 August 2025
Right people in the right jobs
27 August 2025
My car was booked in pleasantly and effectively. I got a nearly new courtesy car that was clean and tidy. My car had a damaged tyre and it was replaced and I collect my car the same day. It was not washed due to rebuilding work at Woolaston.
25 August 2025
Everything done as expected and more
25 August 2025
Couldn't be more happier with the work
25 August 2025
Delivered car on time
24 August 2025
.
24 August 2025
See above
24 August 2025
Positive experience-good customer service.
23 August 2025
We alway's feel happy and secure when your service people have finished they did find a few thing's that we wouldn't have noticed and they alway's let us know what problem's there is and how they can sort it out and how much it will cost
23 August 2025
Efficiency
21 August 2025
The brake fluid change & car inspection was carried out promptly while I waited
19 August 2025
Most efficient service station I have every dealt with.
19 August 2025
I was contacted before and after to make sure I was happy with the service provided
19 August 2025
Kept up-to-date with my vehicle service
19 August 2025
Very good joined up service
18 August 2025
Excellent service with a smile
17 August 2025
The gentlemen who brought my car from the service bay, spent about 10 minutes with me advising on how i could best look after the car.
17 August 2025
The team are customer focused and offer excellent service
16 August 2025
Work completed within stated time
15 August 2025
Excellent service and kept me informed at all stages
15 August 2025
After the MOT I had to phone to get a reason as to why my BMW app had been told I was no longer the legal owner.
14 August 2025
No complaints, really good service.
13 August 2025
Everything went like clockwork. Staff were very pleasant and professional to deal with.
12 August 2025
It seemed very personal. The staff on the front desk seemed to know who I was as they were expecting me. The vehicle service was efficient as it was completed within the 2 hours quoted.
12 August 2025
The work was completed in a timely manner ensuring I was able to collect my motor and take it home the same day.
12 August 2025
Too many emails and text messages
12 August 2025
Staff polite and professional, car service and extras was completed quickly and efficiently
12 August 2025
Great job in quick time
11 August 2025
Happy with service
11 August 2025
Regular updates, great service
10 August 2025
Service is always amazing here , can't fault it ,
09 August 2025
Completed service on time
09 August 2025
Service was to investigate a potential problem picked up from previous service. Findings were inconclusive.
09 August 2025
What I needed was completed
09 August 2025
I refer you to my previous post
09 August 2025
My car was returned to me with 5 covers missing from the engine
09 August 2025
Kept me informed and tried to locate problems. Always friendly.
08 August 2025
Got the job done no messing around
07 August 2025
Sean is a great Mamager and an asset to Wollaston
07 August 2025
Communication was good and a swift service
06 August 2025
My service was done to a very high standard, walked through and explained in a way that I felt was informative, and I knew exactly what I was paying for , I have a service plan which I would highly recommend
05 August 2025
Excellent service
05 August 2025
Very satisfied
04 August 2025
Well managed and good service
04 August 2025
Problem resolved quickly
03 August 2025
Excellent service
02 August 2025
Car booked in for recall, dealt with and given a £100 voucher for the trouble.
29 July 2025
Good service
29 July 2025
Was kept informed of the progress of my vehicle.
29 July 2025
Lack of ownership of my concerns. Jack the workshop manager is just plain rude. I would suggest a training session with a customer service specialist who could help provide alternative responses. Clearly future consumers will experience the same as I
28 July 2025
Good communication Very welcoming Job was completed to a high standard
28 July 2025
As above - received no contact from dealership the entire day. Had to chase myself. Didn't receive the usual 'walk around' video (is this still a thing?) Very, very disappointed with this visit.
27 July 2025
As above
26 July 2025
Thorough investigation
25 July 2025
Waiting booking was exactly that, car turned around quickly, very good service.
24 July 2025
Pleasure as always
23 July 2025
Excellent all round service.
23 July 2025
I was very happy with the service I received
23 July 2025
Car was recovered to you on Friday by the AA and was fixed by Monday - amazing!
23 July 2025
As above
23 July 2025
Excellent service and care from the whole team.
22 July 2025
Cars running better and I know how the car is any issues that need fixing
20 July 2025
They provide an excellent service.
20 July 2025
Couldn't have been more cordial or efficient.
19 July 2025
Very helpful and got to talk to mechanic about specific issue.
19 July 2025
Team couldn't have done more.
18 July 2025
Great dervicevfrom Josh in Parts
17 July 2025
From booking to completion I was provided with great customer service
16 July 2025
Always best level of service
16 July 2025
Always completely professional.
15 July 2025
The service I received was excellent. Very professional, polite and friendly from the reception staff and advisors.
15 July 2025
Just because they are rebuilding the site it is no reason to not wash and vacuum the car
15 July 2025
Nothing seems too much trouble.
14 July 2025
Ella helped me recently. Nice person to deal with.
13 July 2025
Service manager Jack was extremely helpful and took time to investigate my query. I was disappointed not to get my car washed as I felt this was part of the service offered.
13 July 2025
Brilliant
12 July 2025
No car wash service available
12 July 2025
As abov
12 July 2025
Excellent
11 July 2025
As above
10 July 2025
All went to plan
10 July 2025
Above
10 July 2025
10/10
09 July 2025
Knowledgeable, courteous and efficient staff.
09 July 2025
They're always friendly and helpful, although the costs do hurt a little bit as I am retired but that's the price you pay for trouble free motoring. There's also sometimes a little bit of job creation in the workshop.
08 July 2025
Very satisfied with the work carried out.
08 July 2025
Both service manager & senior technician were knowledgeable and informative.
07 July 2025
Service carried out whilst I waited
07 July 2025
Although the car was delayed the CS removed the cost for the MOT for time delayed
07 July 2025
Turn around time was super fast and it was all processed with speed.
07 July 2025
Staff are excellent
06 July 2025
As above, frustrated the fault wasn't diagnosed more effectively. I felt I was being troublesome rather than having a genuine fault with the car.
06 July 2025
Informed at all times of status
06 July 2025
Quality service
06 July 2025
Everybody i interacted with was very professional
05 July 2025
Great service
05 July 2025
Mot passed why wouldn't I give a good score
05 July 2025
good customer service
05 July 2025
Kept me informed. Could have valeted my car before returning it
04 July 2025
The lady who handled my booking was fantastic
03 July 2025
On this occasion Wollaston were able to fit me in at short notice, service on the day was very good, Chris is a credit to the team
02 July 2025
Problem identified parts ordered and works completed on the day and a courtesy car provided at short notice
02 July 2025
as per the above answer
02 July 2025
They did everything that was needed with no fuss or drama
02 July 2025
They sorted the vehicle quickly.
02 July 2025
Service was done at a good price with older car discounts coming into play. Staff courteous and informative. I was pleased that you fitted new number plates to ensure an MOT pass, which was also done at minimal cost.
01 July 2025
BMW Wollaston Motors have a great team, very professional and a pleasure to deal with.
01 July 2025
Based on my recent experience when trying to resolve the brake issues, I would say it's been typically out of character vs previous experience. Also disappointing that my car wasn't even washed after a major defect on warranty after 3months new.
30 June 2025
Poor from start to finish - see complaint email with Mr Bates
30 June 2025
EGR replacement with no issues.
30 June 2025
Everything went smoothly and in good time.
27 June 2025
It was disappointing that you didn't valet my car. There are plenty of places you could of taken it if your own facilities were not available - or at least give a voucher so I could take it there myself.
27 June 2025
Job completed with no issue.
26 June 2025
Swift check in, good comms and easy collection. Good updates throughout.
26 June 2025
The person who assisted was so helpful
26 June 2025
Excellent! Had a booked timeslot for a while you wait service and it was completed well within the time.
25 June 2025
Every interaction so far has been easy and dealt with professional people
25 June 2025
As above
24 June 2025
as expected
24 June 2025
No issues
24 June 2025
Very happy with work done and price charged.
24 June 2025
We don't yet know if the software update has fixed the problem yet or not as it was only an intermittent fault with the car.
24 June 2025
Answer as above
23 June 2025
As above
23 June 2025
Everything required was dealt with and the costs were transparent. I was looked after really well by the receptionist and technicians.
22 June 2025
Staff always polite and helpful
22 June 2025
Unfair diagnosis fee, expensive parts and feel cheated.
21 June 2025
As this was a manufacturer warranty issue with my vehicle it would have been a welcomed gesture to wash my car for me ahead of collection. I did ask if this could be done as was told, 'Sorry we don't have that facility!' - slightly disappointing.
20 June 2025
Great service
20 June 2025
Service assistant explained what worked as best done and he was very knowledgeable
20 June 2025
It's always disappointing when you have an issue & the fault which clearly happened comes back with no fault found? It's frustrating when the fault reappears a few days later!
19 June 2025
work done with the time advised.
18 June 2025
They seemed to have fixed the problem that it went in for
18 June 2025
Excellent service
17 June 2025
A-class overall service, just as you would expect from a BMW dealer. Thank you!
17 June 2025
Very happy, forgot my mot had run out, they found me a cancellation for the very next day all sorted
16 June 2025
Excellent customer service. Lovely staff.
16 June 2025
Good customer service and professional mechanic
15 June 2025
Whilst I am satisfied with the work done to my vehicle, it would have been appreciated if my car was washed and hoovered inside. This would have been a very easy and good gesture, to enhance the customer experience.
15 June 2025
Great feedback on what was essential for the car and proactive with my requirements
15 June 2025
Fixed all faults on my vehicle and was an easy experience.
13 June 2025
Service good but couple of details not good
04 September 2025
Andre was great!