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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
531 ratings and 235 comments received in the last 90 days.
17 August 2024
Excellent service.
11 August 2024
Staff , Jim and Jason in particular, were helpful and informative throughout the process
06 August 2024
Very satisfied
01 August 2024
Richard Rhodes is a fantastic representative at Wollaston Motors in Northampton, superb to deal with. Thank you
31 July 2024
Everything was explained in detail and i was keep informed every step of the way either by phone or e mail.
27 July 2024
Very professional and helpful staff.
27 July 2024
Treated respectfully
16 July 2024
Extremely Efficient handover
14 July 2024
anthony was great explained everything perfectly from start to finish
05 July 2024
Richard Rhodes was courteous and kept me well informed at every stage of build and delivery process. An excellent service.
03 July 2024
This is not the first purchase from Wollaston Motors nor is it likely to be the last. It's a pleasure dealing with the team and in particular Adam Jepson.
03 July 2024
High level of customer service and nothing was to much of a problem
02 July 2024
I was kept up to date with the progress of my car through the delivery process
02 July 2024
A very straightforward process. The sales agent handled the whole process very professionally.
30 June 2024
Kept me in touch on progress of car
20 June 2024
Because I was pleased with the way I was treated
05 September 2024
I cannot fault anything that Wollaston BMW have completed on the car.
05 September 2024
Disappointed that the car was not given a wash after such a major failure took the car off the road
05 September 2024
Job completed on schedule, and to a high standard
05 September 2024
Car was seen too within 1 day and curtsey car was fantastic.
05 September 2024
Easy to make appointment and service and MOT were done by lunchtime.
05 September 2024
Great service as always - thanks
05 September 2024
Keeley was great and lovely. Everyone was ready and eager to get you in and out without any hassle, even with the temporary set up.
05 September 2024
Keely was very helpful and answered all my questions.
04 September 2024
Excellent service but slightly disappointed there was no valeting of my car. But I understand why due to your recent move to temporary facilities..
03 September 2024
Easy booking in for recall. Recall work carried out as agreed and received a call explaining the car was ready for collection.
03 September 2024
Very helpful and accommodating. Even when they didn't get the part they arranged for me to keep hold of the courtesy car for another day and fitted the part the following morning.
02 September 2024
Wollaston are in temporary accommodation and failed to notify me in advance of my booking. I turned up to a deserted workshop and was advised where to go by a demolition workman. It wasn't a show-stopper but I was disappointed.
02 September 2024
Everything was done on time and in time and explained
02 September 2024
I requested a while you wait service, I was not made aware that the wait would be most of the day!
01 September 2024
Quick and easy
01 September 2024
Quick friendly knowledgeable responsive Clean tidy showroom Special thanks to Jim for all your help from start to finish. Thanks to Ollie for the thorough handover and getting the vehicle setup before leaving. Also the offer of onward support if ne
31 August 2024
All went as expected
31 August 2024
Did all that was asked for efficiently
31 August 2024
Always give good service
29 August 2024
Cost of service was very reasonable.
29 August 2024
You give me a discount because you couldn't wash the car and and a free health check as well
28 August 2024
Because it all went very well and was slickly dealt with.
27 August 2024
Friendly and efficient.
26 August 2024
Good customer care.
25 August 2024
Appointment booked on the app, confirmed by phone the day before and work carried out in good time whilst I waited. A discount was provided as the service centre is currently unable to provide a wash and cleaning service.
25 August 2024
Detailed health report on vehicle with easy breakdown of work due etc
24 August 2024
Very welcoming and friendly service
24 August 2024
Because I was very satisfied with my service experience
24 August 2024
Because of the co-ordinated efforts of all the excellent Dealership staff virtually eliminated the inconvenience and stress of what otherwise could have been a most uncomfortable, protracted, and stressing situation
23 August 2024
In the 12 years i've dealt with Woolaston, the staff have always been professional and carried out their duties to a high standard.
22 August 2024
Prompt and friendly
21 August 2024
The lady that dealt with me was very pleasant and helpful. She dealt with all issues.
20 August 2024
The work was completed on time and without delay
20 August 2024
Car was booked in for recall. The team were able to also carry out MOT and service whilst my car was in the workshop.
19 August 2024
From checking my car in and during the 2/3 hour wait appointment I was kept informed of what was planned, what needed to be done at all times and the work was completed within the time estimated. I as not kept waiting around..
19 August 2024
Excellent. The lady that handled my appointment was brilliant, couldn't be more helpful
19 August 2024
All good
19 August 2024
No courtessy car offered though car in for a BMW recall
18 August 2024
Very good booking system, efficient at check in (I did the on line check in) however told I could collect from 16.00, I arrived 15.45 as I had the safety check video much earlier, I ended up chasing at16.40 and collected the car at 16.55 Not the best
18 August 2024
Good customer service
18 August 2024
Dealer collection and return excellent idea.
18 August 2024
Excellent , but a bit long in time for an oil change on while you wait. Would say they booked too many cars in? the dealership building is not good as they know, but just about to be knocked down. team were great.
17 August 2024
Always find the service department helpful and it always helps when the person dealing with you, Keeley on this occasion, had a lovely cheerful demeanor which I have found lacking at other car dealers, Toyota as an example.
16 August 2024
Friendly staff and kept me informed!
16 August 2024
Timely fast service approach, pick and drop service more convinenet for me
16 August 2024
Service completed and an issue was fixed
15 August 2024
Service advisor Keeley was excellent (hope spelling correct).
15 August 2024
From being greeted at the door and directed, welcomed by reception and the very helpful service of the service desk very good. Added bonus of a voucher as a goodwill gesture is even more brilliant.
14 August 2024
Great service from the whole service team - job completed as expected and on time with no issues. Car was perfectly washed inside and out and re-assuring health check video received. A+ for Nickola my adviser for the day.
14 August 2024
My car was finished andin the parking area for nearly 20mins before I was called to come and pay. One lady was allocated my service and was very busy. It should have been passed over to others who were not.
14 August 2024
When they tell you what needs doing it always sounds like an emergency, when it isn't. It seems as if they're trying to get more money out of you
13 August 2024
Quality service
13 August 2024
Keely was extremely helpful and a pleasure to deal with. She made sure that i had everything i needed during my time there and that everything was explained thoroughly.
12 August 2024
quick, efficient, polite, friendly, and I got an awesome loan car :)
12 August 2024
Whole process ran smoothly and as expected.
12 August 2024
Fast, efficient albeit a little pricey for the activity undertaken
12 August 2024
First time using BMW servicing as it is my first BMW.
12 August 2024
Welcomed to the dealership. Service completed on time. Clear and concise video to my mobile by the technician. Car returned in immaculate condition.
12 August 2024
Very efficient and friendly
11 August 2024
Excellent service from Keely and great pick up and deliver for the service
11 August 2024
No complaints, I could feel a difference in the cars throttle response following the full service and it was cleaned up nicely.
11 August 2024
MY ONL CRITICISM IS THAT IT TOOK LONGER THAN I EXPECTED AND WAS TOLD. 10 O'CLOCK WAS MY APPOINTMENT AND I COULD SEE FROM MY SEAT THAT THE CAR WASN'T TAKEN TO THE SERVICE ARE FOR SOME 15 MINUTES LATER AND I WAS AT THE GARAGE FOR 3 HOURS.
11 August 2024
Service reception staff always so professional
10 August 2024
Kelly was AMAZING. Very friendly and also very knowledgeable. 5 star service
10 August 2024
Helpful and coordinated staff
09 August 2024
The ladies at the service desk especially this years service were very helpful polite kind and understood that i take great pride in my car in all areas and aspects irrelevant of my cars age.
09 August 2024
Perfect experience
09 August 2024
Same as above
08 August 2024
Did what I asked for
08 August 2024
Fallon on the service desk made the experience smooth, communicated very effectively and was just an all-round nice person!
08 August 2024
No issues
08 August 2024
Polite, courteous, prompt service and a unbeknown issue sorted, thanks!
08 August 2024
I've never had an issue with BMW, they've always got my in when I needed it and worked around my time.
08 August 2024
Very friendly and helpful people who are all a credit to Wollaston Motors.
07 August 2024
Great service
07 August 2024
The the diagnostic test which was charged for and claimed to have carried remains unresolved. The issue still persists.
06 August 2024
Excellent service from Akira.
06 August 2024
Helped me out straight away when I saw a warning light on my dashboard and get my car fixed on the same day. When I had no car to go home Akira managed to find someone to give me a lift to home that I never expected!
06 August 2024
Had my car collected and dropped off ,all work completed including health check which is worth it as a nail was found in one of my tyres which I would not have known ,person dealing with my car on the day was Keeley jowes she was very friendly.
06 August 2024
After speaking with Falon, I was uber confident. Collecting my car I found that Wollaston BMW delivered on service and customer satisfaction.
06 August 2024
friendly staff, waited exactly how long they told me I would, good facilities for waiting and no attempts to upsell things I don't need which helps me trust them.
05 August 2024
Good advice on what was needed, no upselling and delivered as promised.
05 August 2024
Service department staff are alway excellent and very helpful. I was kept up to date on the progress of my vehicle and the service work was completed promptly.
05 August 2024
All the work requested was carried out in good time plus a clean.
04 August 2024
From the moment I walked through the door everyone as always really friendly and professional. Dealt with efficiently and communicated with throughout the day to let me know when my car would be ready for collection.
03 August 2024
Overall a very good experience at Wollaston Motors.
03 August 2024
All as it should be
03 August 2024
They said two days and it was completed well within that time.
03 August 2024
The visit to receive my service was informed to take 2 hours and was undertaken within that time scale and this also included a very superb valet of my vehicle.
03 August 2024
They always do a good job
02 August 2024
No issued
02 August 2024
Not sure how it could have been any better
01 August 2024
Everybody was so kind and helpful and very efficient
01 August 2024
This is the fourth time I've purchased a car from Wollaston Motors and each time the service has been great.
01 August 2024
When I was waiting to have the tyres changed and the service department realised the wrong rear tyres were ordered they did a great job at getting me home and returning my car the next day as I was away. Many thanks
01 August 2024
Work completed speedily & well & car returned looking sparkling!
01 August 2024
Great service!! Our BMW had a recall for battery cable - during our time there was offered to get the car cleaned free of charge. They didn't put a limit for miles on the courtesy car I was given. Lovely customer service overall!
31 July 2024
Chloe was excellent. Quick, efficient and still explained everything
30 July 2024
I think over £400 is a huge amount for a simple oil change and filter change service
30 July 2024
Very helpful and friendly
30 July 2024
My car went in for an MOT and brake fluid service, which went fine.
29 July 2024
good prompt service, much easier to get a booking slot than previous experience at BMW Sytner in Leicester
29 July 2024
Outstanding service from all the staff who are a credit to BMW
29 July 2024
Looked after at all times
29 July 2024
Generally always provide a good service
28 July 2024
Job done without fuss, and service with a smile from Akira.
28 July 2024
Couldn't fault the service I received.
28 July 2024
Very friendly and efficient service. Staff clearly very well trained and enthusiastic.
28 July 2024
I've been using them for years and always get the great service
28 July 2024
Very professional staff
27 July 2024
Everything that was needed to be done was done.
26 July 2024
Service completed in good time.
25 July 2024
Very happy with the service.
24 July 2024
Good communication from the team plus a hire car.
23 July 2024
Them listen to you and take in consideration your request
23 July 2024
Akira was really friendly and attentive. Went through everything that was needed.
23 July 2024
Car perfectly serviced and parts replaced
22 July 2024
Everything that was planned was done and the health check revealed that I had two severely damaged tyres, probably resulting from pot holes, without the check these would not have been found. The dealership organised replacement tyres.
22 July 2024
No problems. All ran smoothly
22 July 2024
I couldn't fault the service I received, I was kept informed at all times and everything was completed on time and at the price quoted.
22 July 2024
Could not fault the service and staff were brilliant.
21 July 2024
It was a trouble free transaction, collected on time, returned on time & the car had been cleaned! All the staff spoken to were both courteous & helpful.
21 July 2024
Work carried out to the best of their capabilities, unfortunately they encountered a few problems and identified other issues with my car. This was all carefully explained to me.
21 July 2024
Faultless service
21 July 2024
Everything was completed and done well
20 July 2024
All staff were polite, friendly and thorough, a very positive experience
20 July 2024
Emilly was so kind and so quickly. Kept me informed all the way. Nice and happy
19 July 2024
From booking my vehicle to collection the whole process provided by Wollaston was very informative and professional.
19 July 2024
Always a great customer experience whenever I visit BMW Wollaston. Friendly and helpful staff that make my visit enjoyable. I love that I always get a complimentary car wash and customers are tried really well!
18 July 2024
First class service experience, ease of use, service advisors are brilliant, work carried out to plan.
18 July 2024
Prompt service and friendly staff
18 July 2024
Excellent service as usual
17 July 2024
A great experience.
17 July 2024
The experience was excellent and the breakdown is high quality and detailed.
17 July 2024
Service did what it said it would do .. and what I asked for
16 July 2024
Very smooth process
16 July 2024
I found the service experience professional and slick.
16 July 2024
Service was excellent and the staff were very helpful
16 July 2024
Always a pleasure to visit from the sales staff I've dealt with and the service dept all excellent
16 July 2024
Customer service was good, not an issue with sorting another car for me to use as the one which was allocated to me was already taken. The only down side was the cleanliness of the vehicle I used. I did explain this and an apology was given.
15 July 2024
Tom was thorough and accurate with the time frame he sorted my approved used car
15 July 2024
Everything was made easy, no fuss clear concise information.
15 July 2024
Good service but very expensive
15 July 2024
Everything that my car was booked in for was completed without any issues. A sleek and hassle free experience.
15 July 2024
Timing and being kept up to date. Car was nice and clean when I collected
15 July 2024
I had a waiting appointment so worked in the waiting area for an hour. Nice coffee and easy to do.
14 July 2024
Great customer service.
14 July 2024
Friendly and efficient service
14 July 2024
Arrangements went like clockwork
13 July 2024
Fallon was very helpful indeed. She is a credit to your business.
12 July 2024
Very helpful. Put me on to BMW Assist when it was appropriate. Sometimes the telephone reception wasn't 100%, but the Service Desk people were perfect
11 July 2024
A very nice experience
11 July 2024
Warm welcome, somewhere to work and completed ahead of time
10 July 2024
Once again the service team brilliant
10 July 2024
Every time I have work done. Service or repair. It is always done to a high standard.
09 July 2024
Well from the time we arrive in your building and being greeted as soon as we step inside there are alway's very pleasant ladies on the reseption Desk.Talking to the lady that is going to sort our car out is a pleasure and let's us know when its done
09 July 2024
I checked in on the app and drop off was extremely easy, kept me updated through status of work. When work was done the team cut the cost by getting some work completed through my warranty.
09 July 2024
Very friendly, knowledgable and easy.
09 July 2024
The repair was carried out under the warranty but the fault was there from day one when I brought but not from the bnw branch.
08 July 2024
Car picked up, informed of work progress and delivered back on time
08 July 2024
Had my car all day, for a recall and as I wasn't earning the dealership money a low priority I'd assume? Car wasn't ready until 1740 and was on the ramp at 1720 when I arrived. Also not washed as requested...because it was an quick end of the day job
08 July 2024
Best service in Northampton
08 July 2024
Whilst my car needs further attention the staff were very good in advising me.
07 July 2024
People, process, price were excellent. A lovely clean car a bonus. Thank you.
07 July 2024
Timely updates
06 July 2024
Car done on time and kept upto date on progress
06 July 2024
Lots of communication and everyone was very polite. A pleasure to deal with all of them.
06 July 2024
I received the service I expected.
06 July 2024
Excellent communication through out
06 July 2024
They did what they said they would do. Made the process of getting the car to the garage very easy. The car was returned in a very clean and tidy condition. Stress free experience. Delighted with the goodwill contribution too.
05 July 2024
Speedy service and efficient work
03 July 2024
Great service
03 July 2024
Super friendly and helpful, and great servicez
03 July 2024
very satisfied, i turned up, dealt wth very quickly, courtesy car ready & waiting, my vehicle was ready in the time frame i was told
01 July 2024
All went well
01 July 2024
Excellent service and communication
01 July 2024
All good
01 July 2024
Quick efficient service and recall booking .all on time and car cleaned
30 June 2024
Always get good service at Wollaston Motors !
30 June 2024
I would like to thank all the staff at Wollaston BMW for their help and patience.Absolutely brilliant in getting to the bottom of a small problem with my BMW..a special thanks to Keely for keeping me updated and to Michael in parts and Jack..
29 June 2024
Excellent customer.er service
29 June 2024
Vehicle was delivered much later than 5pm otherwise would rate 5
25 June 2024
Good end result. A little disappointed that the reported issues were not resolved closure to the point of purchase.
24 June 2024
Good service
24 June 2024
I didn't get a valet as promised
23 June 2024
Excellent service, friendly and informative. Service timing was spot on and exactly as promised, 2.5 hours.
20 June 2024
Car was serviced quickly just a shame it wasn't cleaned due to the time delay, maybe clean it anyway if the customer has allowed 2 hours wait, it was done in 1.5 which was great and you did a fab job their thanks.
20 June 2024
Short waiting times, good staff. I also had a breakdown in the Yorkshire Dales, and the BMW emergency service arrived quickly brought me a loan car, arranged the repair to mine and delivered it back to my home in Northamptonshire.
20 June 2024
We feel we are always given the best service with our car and our motorbikes
19 June 2024
Customer service. My car has been repaired & I feel confident driving it as BMW technicians have repaired the car. I liked that they sent me a video of my car doing a health check. I will recommend.
18 June 2024
warranty repair actioned within 48 hours
18 June 2024
Don't do what they say bad attitude
18 June 2024
Friendly and helpful from the first point of contact Kept up to date throughout the whole process by Keely and Chloe.
18 June 2024
Everyone was very welcoming and nice!!!
18 June 2024
All works completed within estimate.
17 June 2024
This was done efficiently
17 June 2024
Professional
17 June 2024
Satisfied with recall work carried out on my car
17 June 2024
Wollaston are always helpful however they did not identify the fault even though I provided proof to f the fault in the form of data logged from the engine
16 June 2024
From ease of arranging the service to timely completion, all my needs were met. This is the level of service I always receive from Wollaston Motors.
15 June 2024
Great level of customer service throughout .
15 June 2024
No fuss, kept informed, and good explanation
15 June 2024
Sorted out the problem. Car returned cleaned inside and out.
15 June 2024
I was extremely content with the service I received on this occasion.
14 June 2024
Smooth and efficient process.
14 June 2024
Appointment at time convenient to me
14 June 2024
The car was taken in to check a message that appeared on the screen. After a diagnostic check was carried out the message could not be seen on the fault history nor could it be replicated. Very strange!! A complementary safety check was carried out
13 June 2024
Very polite, fast and informative
13 June 2024
Exorbitant cost of painting wing Cap ! had to go to other contractor!!
13 June 2024
Kept up-to-date with any problems with the car and sent a car video
13 June 2024
Spot in
13 June 2024
I always find the assistants so kind and cheerful. Nickola was lovely, remembered I'd had a stressful day at school the previous day when I collected my car. She even carried my heavy bag as I sustained an injury at work.
13 June 2024
Keely was great from start to finish, She kept me updated and even got the car done early at my request. I will definitely be coming back.
12 June 2024
Been dealing with them for almost 34 years.
12 June 2024
Overall very good experience re Service .
12 June 2024
Great knowledge and very helpful
12 June 2024
Completely satisfied! Ella was great! She didn't do anything wrong and didn't need to do anything better, so that's why it's a 10. Talkative, friendly and knowledgeable.
12 June 2024
Very satisfied
21 August 2024
Good communication, car was presented lovely and I was talked through all the functions and features in depth