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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The level of customer service delivered by Emily was excellent, assisting me with additional information and arranging for a quote and subsequent fitting of tyres at short notice.

Service

Good friendly service well looked after

Service

Great reception knowledgeable and friendly staff, made you feel that you were the most important person in the showroom

Service

Friendly staff and efficient service

Service

Was given a beautiful courtesy car while you did my repairs

Service

Highly efficient professional experience. Very well done to all staff involved!

Service

All aspects of the service were handled very professionally

Service

Very professional and efficient but friendly team who explained what the service involved and cost. Work was completed faster than expected while I waited. Love the vehicle inspection video. Car had been beautifully cleaned when handed back.

Service

The whole experience was easy, from the initial phone call to picking up the car on completion of the work. I was always met with a smile, and as an added bonus had my car cleaned.

Service

Always efficient and friendly team

Service

Always good

Service

Absolutely amazing..

Service

Simple and efficient system

Service

Excellent service

Service

Fantastic service, from booking in my car, dropping off and collecting.

Service

While you wait very good. Everything clearly explained. Polite and efficient.

Service

Service very thorough and carefully recorded.

Service

I was unable to collect my car on the day and actually ended up collecting 5 days later! It wasn't an issue though and I wasn't made to feel I was an inconvenience.

Service

They fitted me in at short notice, kept me informed and resolved the problem.

Service

Very good customer service

Service

Reasonable price charged and cleaned the car

Service

Friendly excellent experience

Service

Always get great service.

Service

Sorted car and gave feedback on other problems

Service

Car was completed on time with a valet

Service

The service process was outstanding.

Service

Friendly and capable team. Service completed on time and car valeted to an excellent standard which was very much appreciated.

Service

Very smooth

Service

The job was not as big as I was expecting. So they were honest and told me that they didn't have to do so much work on my car

Service

The work was completed within the specified time.

Service

Could not have been any better

Service

Excellent servicr

Service

I have always received the necessary support, service. It was very important that it was free of charge.

Service

Welcoming, friendly staff who made the ecperience simple and pain free.

Service

Was kept updated, easy booking service.

Service

Every thing is explained & your personnel go the extra mile.

Service

They are always polite and efficient & the car is always returned cleaned

Service

I was keeped informed on the work that was being done on my vehicle

Service

Very polite, greeted at the door; kept well informed, loan car availability, friendly staff,

Service

Always provide a good service and follow ups

Service

As always I was given a friendly and professional service from the staff

Service

Even though my car is old and the work was free as it was a recall I was still made to feel as valued as a paying customer.

Service

Can't fault the service.

Service

My Active Tourer was in for its MOT, two problems identified - battery not holding a charge and screen washers not performing adequately, both due to minimal use of the vehicle over the past year. The service team fixed both problems while I waited.

Service

Ben dealt with everything and kept me informed through the day.

Service

Great help from Kirsty.

Service

As ever the team did a great job. Though nothing was found, the response and feedback was really good.

Service

Friendly staff

Service

service itself was good but MOT was carried out not updated correctly on I drive. Asked the receptionist if it had been updated correctly (as on previous occasions it had not). I was told it had been but it had not. Then had to wait for it to be done

Service

Straight forward service, no nasty surprises

Service

As expected

Service

They offer you complete answer

Service

Friendly, helpful and truly put the customer first. Having had a bad experience elsewhere Wollastons have restored my faith and demonstrate what owning a premium brand is all about.

Service

Absolute faultless service

Service

Kept up to date with what was happening

Service

Good communication good service

Service

Nice people.

Service

Car feels great

Service

Good service

Service

I can't think of anything negative.

Service

Great service

Service

I would just like mention Keely Jowers. She has helped no end and bent over backward to help me. She even stayed late when I was running behind to collect my car.

Service

Very good.

Service

Staff keep you informed of how your vehicle is doing and free health check with video is a bonus

Service

Did the job with no problems or hidden extras

Service

The staff were helpful and informative.

Service

I've had 4 BMW's from WOLLASTON and always have my Vehicles serviced there.

Service

Always get a good, efficient and thorough service

Service

Totally hassle free

Service

Nothing to fault. Excellent service.

Service

The car was dealt with quickly and efficiently and I really appreciated the complementary wash of the car.

Service

Worked carried out and kept upto date

Service

Every aspect is professional and gives me confidence

Service

Problem with the car was fixed and staff very friendly and helpful

Service

Great staff and customer service

Service

Amazing staff very helpful notning too much bother

Service

Fully satisfied.

Service

Work carried out efficiently and on time

Service

Very helpful and professional service received.

Service

We're flexible when I couldn't return on the same day due to phone problems

Service

Quick and easy, Sapphire was extremely polite and helpful

Service

The filter and oil change were completed in less than one hour whilst i waited.

Service

Would have been better if Wifi worked properly. Great service by staff :)

Service

Staff were delightful, from reception to Taylor the service lady brilliant , the car cleaners were also great guys thank you. Even Grant in the showroom helped out. Top team

Service

Very satisfied. Got me back on the road quickly, did a good job with the car, and picked up (and replaced) tyres that were damanged when doing the vehicle check. I like the video vehicle check. Emily the service consultant was great, kept me informed

Service

Polite and courteous staff, excellent service

Service

No issues. Very useful to have the health check.

Service

Always helpful

Service

Helpful staff

Service

would have given 5stars but had to wait little bit longer for my car to be ready

Service

Friendly, reliable & welcoming staff

Service

Car booked in, times given for pick up accurate

Service

Very clear and precise account of my cars status

Service

This is my 3rd bmw. I have been going to Wollaston for a long time and have no need to go elsewhere. Happy with service

Service

Extremely helpful staff and service

Service

Always helpful

Service

A very good experience. Polite, informative and pleasant, quietly efficient staff.

Service

Very good customer service all round.

Service

Polite, efficient and organised.

Service

Wollaston motors staff are always courteous and always demonstrate expert knowledge and skill.

Service

Davinder was fantastic. Great service, professional throughout. Great confidence and customer experience that left me feeling confident at all points.

Service

The service was seamless, communication was good and the car was clean and ready for collection at the time suggested.

Service

Staff contact customer to give progress report throughout the day ... also I have my car collected by very nice friendly drivers

Service

Excellent team and customer service

Service

Friendly helpful staff

Service

Great response even when in a hurry

Service

Good efficient service

Service

No issues

Service

please with service and picking my car up and taking it back very convention for me

Service

Good service

Service

Start to finish kept me informed and on the road Keely was very professional and helpful

Service

The staff were friendly and professional and I feel the car was well looked after-as was I.

Service

Good staff. Had to check about one service on the I drive system in my car but got an answer quickly back.

Service

The service was carried out professionally and I was given a complete report on the state of my vehicle.

Service

The customer service was as one would wish it to be.

Service

Wot I wanted

Service

It was a recall so no cost. The staff were very pleasant and I have nothing to worry or complain about.

Service

All completed with additional issues resolved.

Service

Hard to fault

Service

Helpful from start to finish

Service

The service i received was perfect

Service

4th car bought through them and they look after me

Service

always come back

Service

Everything was excellent, staff were helpful and informative

Service

Completely satisfied

Service

Car delivered sooner than expected

Sales

Very clear discussions, fast delivery and regular communication

Sales

As in question one very helpful staff explained all I wanted to know plus stuff I didn't think I needed to know !

Sales

Kept updated all the way

Sales

Delighted with my X3 moreso than my original plan for a 3 series touring

Sales

Richard was really helpful all the way through always polite and professional. I never felt 'pushed' into a sale which I have sometimes felt from other retailers. Richard also organised a test drive prior to the purchase.

Sales

A thorough service, didn't feel like a sales pitch , made effort to listen to what I wanted and adjusted plans so meeting met my timings. Then once car ordered, I was kept informed on what to expect next and when.

Sales

Easy on line purchase, no test drive. Relied on reviews such as Tony Dron

Sales

Everything well described - very professional - personal service

Sales

They listened to my needs and got the balance just riught

Sales

Pleasant to to deal with, returned calls and e mails in timely manner, kept good on promises of delivery date, etc

Sales

More that happy with the costumer service and over the moon with my brand new vehicle.

Sales

Helpful friendly efficient service and staff were superb

Sales

Even though car was delayed I was kept informed and assisted with a courtesy car. Love new car and choices made with Adam's support - ms y thanks.

Sales

supplied to my needs

Sales

That was the easiest car purchase I ever had. Thanks to George Welsford.

Sales

Excellent service as expected.

Sales

George is always a pleasure to work with on new car purchases, knowledgeable and always above and beyond on help.

Sales

No problems at all