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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Easy, in these Covid times. Booked a service for xmas Eve, early closing and my vehicle was done in two hours.
The service itself was undertaken by qualified BMW mechanics while I waited in a comfortable reception area. The staff were attentive and polite.
Always treated correctly
Again great service and good value
Explained fault and rectified
Car came in after a breakdown (software priblem) the recovery experience was not good at all, but Wollaston fixed it quickly and took the opportunity to deal with 2 warranty repairs at the same time, avoiding a future scheduled visit. Well done!
Completely satisfied, good customer service, well looked after, everything explained and on time.
Service process was exactly as I'd hoped for. No queues, no problems, and took the advertised length of time.
Great service as always
Impressed how well the staff were organized during the COVID-19 and followed my instructions well.
No complaints on the quality of service, good communication and made to be felt very safe in difficult times
Excellent booking for specific waiting time, prompt work on the car, good Covid-19 precautions in the waiting area.
Everything was great. All good
I'm impressed by the levels good customer service and the knowledge of the staff.
Easy to deal with. Quick
Issue sorted for free, easy to deal with staff, car lovely and clean when I picked it up!
Easy to book in for my service and when I was there, it was nicely done and waiting there for it to be be completed was OK.
Efficiently booked in and all work required carried out to an excellent standard
My sales team led by Adam Jepson have given me excellent support the 4th car I have brought from Adam ..really great During COVID Denis Kudasen supported Adam to make my experience seamless
Everything done to schedule as promised
Service provided as arranged and to expected high level.
So helpful especially in the current world situation
Came a long way to pick up the car then service and mot and delivered back well before the end of the day. Very good customer service. This is why I trust Wollaston.
No problems encountered. The work was completed to time; the staff were friendly and efficient from start to finish.
work carried out professionally & was informed that another issue was needed & did I want it to be done whilst the car was in the workshop, which l advised to go ahead.
As mentioned the team are doing a brilliant job in trying to sort my car out. BMW should be proud. Despite the ongoing issues, I am really pleased I have chosen Wollaston to look after my M2.
On time pick up, courteous staff, kept up to date with video footage. Car delivered back cleaned and cared for.
Polite and efficient
Whole experience was easy and the staff are very professional and helpful. Customer service is excellent.
Vehicle collected & delivered when said & car was given a complimentary Valet which was the icing on the cake..??
Because you did a professional job
Customer service as I would expect and that isn't always the case these days!
customer service could not be faulted
Easy online booking, friendly reception, good feedback
Welcoming friendly staff Easy to talk too
Efficient helpful staff
Everything ran like clockwork and the video report I received was amazing.
answer all my questions
I had booked for a first service, just an oil and filter change but appreciated the 'free' health check. Although I had not expected it to be resolved this visit I did ask for a minor issue with the pan roof to be checked. It was fixed.
All issues sorted in a timely manner
Everything was done quickly and efficiently
Excellent customer services
Did what was said and sooner than expected
Excellent COVID-19 safety. Staffs and technicians were professional and knowledgeable. Job completed on time.
Clear information and help. Very well looked after by Tayla
Always a pleasurable experience
Excellent staff, friendly and efficient. Work was all completed quickly.
So efficient, thoughtful and thorough
From booking the appointment to collecting our vehicle a very professional service. Let's hope the annoying rattle does not come back.
From the initial reminder phone call through to the return of my vehicle the team were consummate professionals
KEPT INFORMED OF PROGRESS AND RECEIVED E-VHC TO MY PHONE QUICKLY PLUS EXPLANATION OF FUTURE WORK
Satisfied with staff responses
Very professional and easy to deal with They collect my car and return it They kindly clean my car whilst it is with them too!
They're always helpful and polite. I asked for my car to be given an all over check whilst having a service, they spotted the front pads needed replacing. I asked them to change them and negotiated a good price too.
Everything worked well, no problems with any aspect.
friendly and efficient staff
Kept informed of my order. Handover was a little short, but under the Covid circumstances, its to be expected.
Adam Jepson was great from start to finish including follow up call during difficult Covid-19 lockdown circumstances.
This is the 4th car we have purchased with Denis Kudasev and the process has been smooth and professional throughout. Would definitely recommend Denis to friends and family.
Despite a difficult year, BMW had our vehicle delivered earlier than expected. Every effort was made to make the experience a good one at all stages, with nothing left to chance in terms of safety and sanitisation precautions.
COVID -19 safety was excellent. I was greeted by sales team and all my needs were met
Compared with other dealerships I felt that the whole set of procedures to protect the staff and customers during Covid was excellent. Yet at the same time providing and excellent level of service to the customer.
Slick and efficient
The same reason as to why I would recommend to family/friends, ie. A very friendly approach from ordering the vehicle through to handover. Kept informed of progress throughout.
Was kept up to date with the progress of the car delivery date.
Keeping us updated on the stages of manufacture was good too. We were able to plan our busy travel schedule arount this.
Excellent service given to us by Denis Kudasev throughout. We also purchased a bike rack and roof box from Matthew Gilson in the parts department and again received excellent service - nothing was too much trouble and Matthew helped fit the box etc
Negotiations were carried out in a professional manner the delivery time given was met and the sales representative went through the differences in the new vehicle.
Dennis ensured that the car was all setup exactly as I asked it to be so the delivery was just as special as my wife wanted it to be.
All the staff I came in contact with were very helpfully- the showroom was very well presented.
Good communication maintained when delivery was delayed due to current virus situation