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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Totally hassle free

Service

Nothing to fault. Excellent service.

Service

Every aspect is professional and gives me confidence

Service

Worked carried out and kept upto date

Service

The car was dealt with quickly and efficiently and I really appreciated the complementary wash of the car.

Service

Problem with the car was fixed and staff very friendly and helpful

Service

Amazing staff very helpful notning too much bother

Service

Great staff and customer service

Service

Fully satisfied.

Service

Very helpful and professional service received.

Service

We're flexible when I couldn't return on the same day due to phone problems

Service

Work carried out efficiently and on time

Service

Would have been better if Wifi worked properly. Great service by staff :)

Service

Quick and easy, Sapphire was extremely polite and helpful

Service

The filter and oil change were completed in less than one hour whilst i waited.

Service

Staff were delightful, from reception to Taylor the service lady brilliant , the car cleaners were also great guys thank you. Even Grant in the showroom helped out. Top team

Service

Very satisfied. Got me back on the road quickly, did a good job with the car, and picked up (and replaced) tyres that were damanged when doing the vehicle check. I like the video vehicle check. Emily the service consultant was great, kept me informed

Service

Polite and courteous staff, excellent service

Service

No issues. Very useful to have the health check.

Service

Helpful staff

Service

would have given 5stars but had to wait little bit longer for my car to be ready

Service

Car booked in, times given for pick up accurate

Service

Always helpful

Service

Friendly, reliable & welcoming staff

Service

Very clear and precise account of my cars status

Service

This is my 3rd bmw. I have been going to Wollaston for a long time and have no need to go elsewhere. Happy with service

Service

Extremely helpful staff and service

Service

Always helpful

Service

A very good experience. Polite, informative and pleasant, quietly efficient staff.

Service

Very good customer service all round.

Service

Wollaston motors staff are always courteous and always demonstrate expert knowledge and skill.

Service

Polite, efficient and organised.

Service

Davinder was fantastic. Great service, professional throughout. Great confidence and customer experience that left me feeling confident at all points.

Service

The service was seamless, communication was good and the car was clean and ready for collection at the time suggested.

Service

Staff contact customer to give progress report throughout the day ... also I have my car collected by very nice friendly drivers

Service

Excellent team and customer service

Service

Good efficient service

Service

Friendly helpful staff

Service

Great response even when in a hurry

Service

No issues

Service

please with service and picking my car up and taking it back very convention for me

Service

Good service

Service

Start to finish kept me informed and on the road Keely was very professional and helpful

Service

The staff were friendly and professional and I feel the car was well looked after-as was I.

Service

Good staff. Had to check about one service on the I drive system in my car but got an answer quickly back.

Service

The customer service was as one would wish it to be.

Service

The service was carried out professionally and I was given a complete report on the state of my vehicle.

Service

Wot I wanted

Service

It was a recall so no cost. The staff were very pleasant and I have nothing to worry or complain about.

Service

All completed with additional issues resolved.

Service

Hard to fault

Service

The service i received was perfect

Service

Helpful from start to finish

Service

Everything was excellent, staff were helpful and informative

Service

4th car bought through them and they look after me

Service

always come back

Service

Completely satisfied

Service

Good communication. Easy to book in. The fault was identified quickly and rectified with no problems.

Service

Quick getting me booked in and had a courtesy car ready as agreed. Very helpful and friendly

Service

Pleased with all aspects

Service

No problems experienced.

Service

Wollaston Motors cannot be faulted, their service would be difficult to better.

Service

Great people and all very helpful :-)

Service

Everyone was very knowledgeable and helpful. Completely put me at ease with COVID safeguards

Service

Customer service was very good, quality of the waiting area could be improved.

Service

In addition to the problem for which I booked the car in I asked that some bodywork damage be looked at. I received a report and an estimate within a very short time and the damage was repaired very satisfactorily by the following day.

Service

Work carried out to a high standard

Service

Completed my car's schedule oil service quickly and efficiently. Easy to book through myBMW app.

Service

As above. The service included collection /delivery and cleaning.

Service

Everything done as required, as agreed, to cost and on time

Service

Once in the hands of BMW service providers it is easy to rely on the fact that should anything be wrong, it will be fixed and anything required to resolve issues will be done.

Service

It was free, there was no hassle with booking, drop off or pickup

Service

I only had a mot which it passed my car did look great afterwards with the clean many thanks John Darnell

Service

Friendly and efficient.

Service

Did what you said you would, when you said you would.

Service

I have had both BMW and Minis from Wollaston Motors and service generally good.

Service

The Service, on the day, was excellent insomuch that my vehicle was collected from my home address and returned later that day after receiving a service and a newly fitted switch under recall. The valeting was also superb, it looked like new.

Service

Everything done as promised

Service

No Problems, service carried out as requested.

Service

Very friendly, always updating you and even got a complementary wash

Service

Everything was ready as arranged.

Service

Good service

Service

Easy process and booking available for the day I requested.

Service

Great communication, pleasant staff

Service

Great service from Emily Rimmer

Service

I was extremely happy with the service I received. Very helpful and friendly.

Service

Everything was checked with a full inspection and some recommendations were offered that i can now schedule at a time that suits me. And my car was cleaned!

Service

Whole experience was very good

Service

Video report of your vehicle is good as you get informed of good and potential bad news of the state of your vehicle which is a nice touch.

Service

Quick and easy

Service

Everything was explained to me as well as being able to sit & wait including liquid refreshment.

Service

Great Brand Great Cars Great Staff Great Dealership

Service

Vehicle drop-off and collection processes very smooth and COVID-19 compliant. Excellent video from service team on car on completion and very professional customer service throughout.

Service

Super efficient staff, very professional and the technician solved an irritating buzzing noise coming from the dashboard that has been bugging me for months!

Service

Always extremely good. A few issues years ago but more recently top class

Service

All good as expected.

Service

As above

Service

as above

Service

It's always the same at Wollaston five star service

Service

Very good considering cover restrictions. Efficient from start to finish and the extended waiting room was a bonus with attentive staff for drinks. All very clean.

Service

Helpful friendly efficient service and staff were superb

Sales

Even though car was delayed I was kept informed and assisted with a courtesy car. Love new car and choices made with Adam's support - ms y thanks.

Sales

supplied to my needs

Sales

That was the easiest car purchase I ever had. Thanks to George Welsford.

Sales

Excellent service as expected.

Sales

George is always a pleasure to work with on new car purchases, knowledgeable and always above and beyond on help.

Sales

No problems at all

Sales

great as usual

Sales

Adam was really helpful from beginning to end and has stayed in touch. He is very knowledgeable and was open and honest throughout - thanks Adam!

Sales

whilst it was strange buying a vehicle without calling into the dealership, the service was top notch all the way through.

Sales

Excellent salesman continuity throughout transaction with one person

Sales

Full information provided and a simple process to follow

Sales

Dennis was good

Sales

Denis Kudasev always goes the extra mile

Sales

From start to finish the service I was offered was 10/10. I was kept up to date via emails and calls from the dealership.

Sales

Every time my car had and update, my sales advisor George would always tell me exactly what was going and kept me informed. The delivery of my new car was brilliant.

Sales

Very helpful

Sales

Both Richard And David kept me informed on how and when my new car would be delivered and on delivery were so helpful with helping me get to know my new car

Sales

Richard answered all questions and was very professional and courtesy

Sales

Went perfectly - no problems

Sales

The company is well organised. Even under this COVID-19 period, the company has managed to deal with all its customers with a higher standard of service. Any time I got to the office I was received very well by who ever attended to me.

Sales

It was a great experience, easy, clear and quick

Sales

Timely, easy to keep track and complete the relevant documents for Richard, and he was thorough in explanations over the phone, sharing information and videos ready for the handover.

Sales

I was very impressed with the facilities, the friendly staff and the service they provided me. They made sure I was happy with the car before leaving, including a thorough walk-around and a detailed overview of all of the driver controls, etc.

Sales

I got the car at a very good price, with low APR on the PCP deal. The customer service from George Wellsford at Woolaston BMW was excellent. He delivered the car to my home address and even came back out again later to polish out a scratch we noticed