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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Quick and efficient
my car and myself looked after very well.
Kept me informed all the time they had car
Efficiently dealt with my car but also booked my Parent's car on the same day when my Mother asked about a fault on her 1 series so we didn't have to come another day as well. Much appreciated as we live 30 mins away.
Good customer service and very helpful.
Immediate resolution of issue.
Davinder delivered a fantastic customer journey from start to finish
Feedback comprehensive, in person plus the video etc
Davinder is excellent and keeps me updated on a regular basis and definitely goes out of his way to ensure a great service, thank you very much
They did a great job
Brake replaced perfectly they also spotted a spigot was missing on one of the wheel.
Nice helpful friendly people
The price used to include a proper cleaning of the vehicle inside and out and although I was offered this option and accepted it, it was a very poor result.
Service completed to a high standard and ready for collection well ahead of agreed time. Professional and friendly staff.
I really cannot think of anything that needs improvement and must add that the breakfast service is genius and was very much appreciated
The job was carried out within the time indicated
Quite honestly would not look to go anywhere else.
On-line it suggested I needed a service, but then when I can in I was told I only needed an MOT which was great, but why did it take almost 3 hrs to carry out an MOT???
total overall service was excellent
End to end satisfaction from booking to collection.
Brilliant Love the video which is sent by the technician Everyone that i have dealt with has been polite and friendly Coffee and biscuits good as well, though maybe a few healthier complementary snacks should be made available
Process of booking service is easily done online. Job completed properly. Staffs with wealth of knowledge. Dealer's place is clean and hot and cold drinks also provided.
My 5 Series service was undertaken as expected and the price paid was reasonable. The aftercare was also excellent.
My car had been cleaned & the work carried out within the time quoted
Went from dissatisfied to satisfied over the course of my dealing with you
Condition based servicing is confusing and inconvenient when they trigger at different times. I was also given 3 different quotes for the work which varied from £380-£670. Transparent, menu priced servicing would be better. Why only 250 chars here?
The concern I had with my car was resolved.
Service by Keely was great
See above. All work carried out was 10 out 10.
Lovely professional staff and a welcoming and courteous environment
Great team and excellent communication.
All works on vehicle where carried out and completed, as required.
The service was completed
Overall a good experience
Worked carried out correctly
I was very satisfied with my visit to Wollaston Motors due to the first rate service and importantly the visit went exactly as it was portrayed.
Invariably respond to problems.
Safety Recall was carried out as requested, with no problems. Pleasant environment to wait in.
Forgot to order a part on time and had to return
Quality of service
All the staff we talked to were helpful, positive, friendly and professional. Overall a pleasure to work with the team on the purchase of a nearly new vehicle.
I switched to Woolaston after a poor experience at another dealership. Woolaston did not know this in advance and they were excellent.
Good communication, good quality work, very happy indeed
Takes far too long to arrange for a courtesy car - i.e. more than a month when booking in for service - used to be much better in the past. Fortunately Sales Manager lent us his car to considerably shorten the time period.
Sometimes the service lead time is excessive. It took several attempts for your team to recognise my car, private plate issue
i was kept informed of progress and vehicle was clean and ready on time
Went in to book the car in to get a check control warning looked at and they looked at the car straight away
From a recall, the new part was fitted efficiently in a day at Woolaston Motors . The emergency repair 2 weeks after the recall work was completed at my home. Fantastic service. I love my BMW ...
From question 1. I was in the process of trying to change my car and this became an issue unless Wollaston found me a new car, which they didn't.
This is the standard of service I have come to expect.
Prompt service, car returned relatively clean
No faults or issues with the service experience
When I explained my circumstances the mechanic took me out for a run immediately and then popped the car up on the ramps . I think the stone had worked it's way out but he was so helpful and knowing I had a long journey also did my tyre pressures
My car is working smoothly
No issues, helpful at all times and keep informed
Excellent customer service from start to finish. Good feedback on faults found, supported by a video. Brilliant!
Everything done as requested on time.
They give me complete confidence that a proper service has been done and my car has been looked after.
Great service, discount offered. Communication was really good.
Everything done while I waited and the car was cleaned as well.
Staff were excellent and friendly
My problem was dealt with quickly
I was assured when agreeing to buy the car that I would not need to make any further payments to BMW Finance based on the salesmans review of my contract and mileage. I later got a bill for £180+ due to prorata mileage. Feels like it was missold.
The Service Staff were efficient and knowledgeable and very helpful as are all staff at our local Dealership.
The inboard computer had not been reset correctly.
When I was dropping off the my car they were not expecting it. Consequently the paperwork was not ready and there was a delay. Later in the day when I called to check whether the car was ready my car wan not on the "list" so further delays.
No waiting, thorough and courteous staff
No problems all sorted out
Car was serviced and valeted within the time frame quoted by the service advisor - Keeley Jowers. Liked the visual health check video from the service technician James Dickens.
Again, the reception interaction wasn't incredibly helpful and the interaction during the day suggested no issues... When I asked again towards close of the day that the specific issue I highlighted was checked, it was confirmed as the problem
Very happy with the process of the MOT apart from the price. MOTs are widely available at other garages for £30
EVERYTHING WAS CARRIED OUT AS PLANNED EXCELLENT CUSTOMER RELATIONS
Tayla was excellent. She managed to squeeze an extra repair in as I advised her I was going to France early September. Very nice to deal with friendly and professional.
Feel we will be treated fairly and not out to rip us off like some garages.
The service was completed in the allotted time whilst I was hosted in your cafe
One of your sales team (Richard) is fantastic and very helpful. Service is always excellent. The dropped marks are because of the slight lack of empathy over my frustration felt when the vehicle broke down (not by Richard).
An unfortunate confusion regarding the recall on my car left me with a wasted day, on rebooking it was difficult, nay impossible to get a courtesy car without waiting weeks. Not being local it creates travel problems. Not a major issue..
Quick. Complementary health check. Defence discount offered.
Friendly staff and very helpful
Kept me informed at all times
Well looked after by Carl
Very professional service and excellent communications on the progress. I highly recommend using Wollaston.
I was kept informed of the situation
Everyone was very helpful
No problems arose
C&D was carried out on time and the drivers were very professional and polite. Part was in stock and Recall completed within the day so I was very pleased.
Slight confusion with comms; SMS text to say everything was fine, then voice-message left stating vehicle could not be fixed that day resulting in a wasted trip. My mobile provider's issue as the voice-message was delayed.
Woolaston always look after us well. The staff are helpful and courteous and the service we receive is always good. The reason for the 4 not five stars? The issue with my crashing head unit is still not resolved and the car will need to go back.
Team tried to help me out and a manager called me back..
Despite the issue with my car being a 'known problem' I am still awaiting a call to say that the part, which is on back order, has arrived.
Do not like the video report by the engineer walking round my car. Despite playing it over and over I could not hear what he was saying because of background noise. Would prefer a paper report.
Work completed to time, car washed and clean well, price as expected.
Because I mean it.
It was a recall and noone told me that it would need to be kept in overnight nor was i ever offered a replacement. Made me angry
Pleasure to deal with. Great customer service
Quality service, all round.
I have an issue with corrosion of the alloy wheels and the warranty which has not been satisfactorily resolved. I am currently in discussions to reach a satisfactory conclusion.
There was no faults found although nothing was mentioned about the items I had raised an issue with which still occur, I went all day without a car for no benefit.
Because they're great.
I was welcomed when I arrived and introduced to an advisor who was very professional. I hadn't completely taken on board that I wouldn't be able to wait for my car to be ready the same day so had no easy way to get home so a lift was arranged
Booked service online, called before a couple of days ago and confirm, went there and the lady said we can't do it, we have to order a part for USB map updates. I asked for a quotation. which I didn't receive or didn't receive any call
Major service completed, technician forgot to put oil in and I had to return to the dealership after warning lights came on during the journey home.
The last two visits there has been some issues regarding my tyre replacement insurance which was sold to me by the dealership with the car. The service team do not seam to know how the insurance plan works and I had to speak to Michael York.
They keep you informed at all times during your service.
On reaching home after the service. I discovered that the computer had not been reset by the mechanic, so the dashboard still shows 3 red figures when engine is started. I live 45 minutes from Woolaston. It's very inconvenient to return for a reset.
Car was ready on time and had bee cleaned well but I feel £400 for oil and micro filter change, just a bit pricy.
The service desk were great and a pleasure to deal with Jasmine. The issue I had was the ordering of the part and several failed attempts.
I had to return to the dealership to complete the work the rating I do give is 2* but your system doesn't allow me to move forward with the survey totally dissatisfied
The service was good but the person was rude and discourteous.
The person that I dealt with, Davinder on the reception desk dealt with a very difficult situation well, although it is on-going.
Very helpful and solved the issue - thinking outside the box
Again very good experience. I requested that the car be available by 4.00 pm. It was ready by 3.00.
Very efficient Only complaint when I arrived there are no specific parking for the loan cars and I was rather rudely spoken too by one of the valeting staff who was also try to park a vehicle
Visiting Wollaston is always a pleasant experience.The reception staff are on their game, the showroom was interesting and interactive and Dennis, who deserves a pay rise on a weekly basis, was as friendly and engaging as ever. First class service.
As above. Great service
I am confident that my car gets the right treatment and parts.
Honest and trustworthy from start to finish
I could'nt fault the service I received
Service Reception lady Tayla was exceptionally good.
As question 1
Nice people, comfortable environment
Valued the time taken to solve the problem
I booked my X3 in for service recently. The assistance given by your service representative (Tayla) was polite and courteous. However, an issue was raised during the service, the approach from the technician was not what I would expect. Very poor.
Each question I had was answered fully.
The service was carried out in good time and an update given.
Overall a good customer experience provided by sales person backed up by high quality car
Always been an amazing experience when I get a new BMW.
Excellent experience - easy and all as agreed over the phone.
Efficient, courteous and the car was collected in 7 days
Everything went really well
Hand over was very easy, paperwork explained fully before signatures.
The salesman was very honest in telling me before I went for a test drive that he had only been employed at Wollastons for a week so he was not totally au fait with all the cars.He did a very good job and I gave him his first sale.I would say more.
Still waiting to receive the car with its adaption
This is the 6th or 7th X5 I have purchased from Richard Rhodes at Woolaston He is excellent with regards to product knowledge and very helpful in all aspects to of the purchase
Ed Boje and Wollaston BMW is knowledgeable, extremely helpful and has invested time to learn my preferences thereby only presenting cars that are of interest to me.
Had some hiccups upon vehicle collection but the dealership went above and beyond to ensure customer satisfaction
Very satisfied- service and support was good in all areas.
Lost one star due to lack of communication regarding the V5 copy required from my old car, caused some unnecessary stress on collection of new car
The salesman came in specially on a Sunday to hand over my car - much appreciated. My new GT6 had been fitted with the very latest software so l am sure l will get used to it after a few weeks. Connectivity of devices was the only issue.
All questions answered quickly and kept abreast of developments promptly and professionally.
The whole process was dealt with efficiently and in extremely competent manner. Denis Kudasev was friendly, welcoming, and professional. Denis made us feel valued and delivered an exceptional level of customer care which is rare these days.
made to feel welcome and not rushed
Very quick and very reliable
Very good dealership... Especially Denis the salesperson....
The sales exec Ed Boje is excellent. Although he was unavailable for the handover due to training, he kept me fully informed and had a colleague do the handover in his absence. Everything went extremely smoothly.
I can find nothing to fault my engagement or the service I recieved
Some confusion/misunderstanding over optional extras on our vehicle but overall the experience was fine.
Just unhappy that the car was making rattling noise in side of passages. George and the team dealt with the asap and provided my with a lovely x4 to insure my day job was not inconvenienced
George Welsford was professional and gave good advice. He helped us make our decisions without pressure
We feel valued, cared for and trust our interactions with everyone. Ed kept us completely updated throughout the process and was extremely helpful.
Please see above. This was the first time I have bought a bmw and a new car as well. The whole experience was very good and I am particularly happy with the service I received from Edward Boje.
Customer service always good from Adam and I did think the service overall at Wollaston had improved.