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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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The level of customer service delivered by Emily was excellent, assisting me with additional information and arranging for a quote and subsequent fitting of tyres at short notice.
Good friendly service well looked after
Great reception knowledgeable and friendly staff, made you feel that you were the most important person in the showroom
Friendly staff and efficient service
Was given a beautiful courtesy car while you did my repairs
Highly efficient professional experience. Very well done to all staff involved!
All aspects of the service were handled very professionally
Very professional and efficient but friendly team who explained what the service involved and cost. Work was completed faster than expected while I waited. Love the vehicle inspection video. Car had been beautifully cleaned when handed back.
The whole experience was easy, from the initial phone call to picking up the car on completion of the work. I was always met with a smile, and as an added bonus had my car cleaned.
Always efficient and friendly team
Simple and efficient system
Fantastic service, from booking in my car, dropping off and collecting.
While you wait very good. Everything clearly explained. Polite and efficient.
Service very thorough and carefully recorded.
I was unable to collect my car on the day and actually ended up collecting 5 days later! It wasn't an issue though and I wasn't made to feel I was an inconvenience.
They fitted me in at short notice, kept me informed and resolved the problem.
Very good customer service
Reasonable price charged and cleaned the car
Friendly excellent experience
Always get great service.
Sorted car and gave feedback on other problems
Car was completed on time with a valet
The service process was outstanding.
Friendly and capable team. Service completed on time and car valeted to an excellent standard which was very much appreciated.
The job was not as big as I was expecting. So they were honest and told me that they didn't have to do so much work on my car
The work was completed within the specified time.
Could not have been any better
I have always received the necessary support, service. It was very important that it was free of charge.
Welcoming, friendly staff who made the ecperience simple and pain free.
Was kept updated, easy booking service.
Every thing is explained & your personnel go the extra mile.
They are always polite and efficient & the car is always returned cleaned
I was keeped informed on the work that was being done on my vehicle
Very polite, greeted at the door; kept well informed, loan car availability, friendly staff,
Always provide a good service and follow ups
As always I was given a friendly and professional service from the staff
Even though my car is old and the work was free as it was a recall I was still made to feel as valued as a paying customer.
Can't fault the service.
My Active Tourer was in for its MOT, two problems identified - battery not holding a charge and screen washers not performing adequately, both due to minimal use of the vehicle over the past year. The service team fixed both problems while I waited.
Ben dealt with everything and kept me informed through the day.
Great help from Kirsty.
As ever the team did a great job. Though nothing was found, the response and feedback was really good.
service itself was good but MOT was carried out not updated correctly on I drive. Asked the receptionist if it had been updated correctly (as on previous occasions it had not). I was told it had been but it had not. Then had to wait for it to be done
Straight forward service, no nasty surprises
They offer you complete answer
Friendly, helpful and truly put the customer first. Having had a bad experience elsewhere Wollastons have restored my faith and demonstrate what owning a premium brand is all about.
Absolute faultless service
Kept up to date with what was happening
Good communication good service
Car feels great
I can't think of anything negative.
I would just like mention Keely Jowers. She has helped no end and bent over backward to help me. She even stayed late when I was running behind to collect my car.
Staff keep you informed of how your vehicle is doing and free health check with video is a bonus
Did the job with no problems or hidden extras
The staff were helpful and informative.
I've had 4 BMW's from WOLLASTON and always have my Vehicles serviced there.
Always get a good, efficient and thorough service
Totally hassle free
Nothing to fault. Excellent service.
The car was dealt with quickly and efficiently and I really appreciated the complementary wash of the car.
Worked carried out and kept upto date
Every aspect is professional and gives me confidence
Problem with the car was fixed and staff very friendly and helpful
Great staff and customer service
Amazing staff very helpful notning too much bother
Work carried out efficiently and on time
Very helpful and professional service received.
We're flexible when I couldn't return on the same day due to phone problems
Quick and easy, Sapphire was extremely polite and helpful
The filter and oil change were completed in less than one hour whilst i waited.
Would have been better if Wifi worked properly. Great service by staff :)
Staff were delightful, from reception to Taylor the service lady brilliant , the car cleaners were also great guys thank you. Even Grant in the showroom helped out. Top team
Very satisfied. Got me back on the road quickly, did a good job with the car, and picked up (and replaced) tyres that were damanged when doing the vehicle check. I like the video vehicle check. Emily the service consultant was great, kept me informed
Polite and courteous staff, excellent service
No issues. Very useful to have the health check.
would have given 5stars but had to wait little bit longer for my car to be ready
Friendly, reliable & welcoming staff
Car booked in, times given for pick up accurate
Very clear and precise account of my cars status
This is my 3rd bmw. I have been going to Wollaston for a long time and have no need to go elsewhere. Happy with service
Extremely helpful staff and service
A very good experience. Polite, informative and pleasant, quietly efficient staff.
Very good customer service all round.
Polite, efficient and organised.
Wollaston motors staff are always courteous and always demonstrate expert knowledge and skill.
Davinder was fantastic. Great service, professional throughout. Great confidence and customer experience that left me feeling confident at all points.
The service was seamless, communication was good and the car was clean and ready for collection at the time suggested.
Staff contact customer to give progress report throughout the day ... also I have my car collected by very nice friendly drivers
Excellent team and customer service
Friendly helpful staff
Great response even when in a hurry
Good efficient service
please with service and picking my car up and taking it back very convention for me
Start to finish kept me informed and on the road Keely was very professional and helpful
The staff were friendly and professional and I feel the car was well looked after-as was I.
Good staff. Had to check about one service on the I drive system in my car but got an answer quickly back.
The service was carried out professionally and I was given a complete report on the state of my vehicle.
The customer service was as one would wish it to be.
Wot I wanted
It was a recall so no cost. The staff were very pleasant and I have nothing to worry or complain about.
All completed with additional issues resolved.
Hard to fault
Helpful from start to finish
The service i received was perfect
4th car bought through them and they look after me
always come back
Everything was excellent, staff were helpful and informative
Car delivered sooner than expected
Very clear discussions, fast delivery and regular communication
As in question one very helpful staff explained all I wanted to know plus stuff I didn't think I needed to know !
Kept updated all the way
Delighted with my X3 moreso than my original plan for a 3 series touring
Richard was really helpful all the way through always polite and professional. I never felt 'pushed' into a sale which I have sometimes felt from other retailers. Richard also organised a test drive prior to the purchase.
A thorough service, didn't feel like a sales pitch , made effort to listen to what I wanted and adjusted plans so meeting met my timings. Then once car ordered, I was kept informed on what to expect next and when.
Easy on line purchase, no test drive. Relied on reviews such as Tony Dron
Everything well described - very professional - personal service
They listened to my needs and got the balance just riught
Pleasant to to deal with, returned calls and e mails in timely manner, kept good on promises of delivery date, etc
More that happy with the costumer service and over the moon with my brand new vehicle.
Helpful friendly efficient service and staff were superb
Even though car was delayed I was kept informed and assisted with a courtesy car. Love new car and choices made with Adam's support - ms y thanks.
supplied to my needs
That was the easiest car purchase I ever had. Thanks to George Welsford.
Excellent service as expected.
George is always a pleasure to work with on new car purchases, knowledgeable and always above and beyond on help.
No problems at all