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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Totally hassle free
Nothing to fault. Excellent service.
Every aspect is professional and gives me confidence
Worked carried out and kept upto date
The car was dealt with quickly and efficiently and I really appreciated the complementary wash of the car.
Problem with the car was fixed and staff very friendly and helpful
Amazing staff very helpful notning too much bother
Great staff and customer service
Very helpful and professional service received.
We're flexible when I couldn't return on the same day due to phone problems
Work carried out efficiently and on time
Would have been better if Wifi worked properly. Great service by staff :)
Quick and easy, Sapphire was extremely polite and helpful
The filter and oil change were completed in less than one hour whilst i waited.
Staff were delightful, from reception to Taylor the service lady brilliant , the car cleaners were also great guys thank you. Even Grant in the showroom helped out. Top team
Very satisfied. Got me back on the road quickly, did a good job with the car, and picked up (and replaced) tyres that were damanged when doing the vehicle check. I like the video vehicle check. Emily the service consultant was great, kept me informed
Polite and courteous staff, excellent service
No issues. Very useful to have the health check.
would have given 5stars but had to wait little bit longer for my car to be ready
Car booked in, times given for pick up accurate
Friendly, reliable & welcoming staff
Very clear and precise account of my cars status
This is my 3rd bmw. I have been going to Wollaston for a long time and have no need to go elsewhere. Happy with service
Extremely helpful staff and service
A very good experience. Polite, informative and pleasant, quietly efficient staff.
Very good customer service all round.
Wollaston motors staff are always courteous and always demonstrate expert knowledge and skill.
Polite, efficient and organised.
Davinder was fantastic. Great service, professional throughout. Great confidence and customer experience that left me feeling confident at all points.
The service was seamless, communication was good and the car was clean and ready for collection at the time suggested.
Staff contact customer to give progress report throughout the day ... also I have my car collected by very nice friendly drivers
Excellent team and customer service
Good efficient service
Friendly helpful staff
Great response even when in a hurry
please with service and picking my car up and taking it back very convention for me
Start to finish kept me informed and on the road Keely was very professional and helpful
The staff were friendly and professional and I feel the car was well looked after-as was I.
Good staff. Had to check about one service on the I drive system in my car but got an answer quickly back.
The customer service was as one would wish it to be.
The service was carried out professionally and I was given a complete report on the state of my vehicle.
Wot I wanted
It was a recall so no cost. The staff were very pleasant and I have nothing to worry or complain about.
All completed with additional issues resolved.
Hard to fault
The service i received was perfect
Helpful from start to finish
Everything was excellent, staff were helpful and informative
4th car bought through them and they look after me
always come back
Good communication. Easy to book in. The fault was identified quickly and rectified with no problems.
Quick getting me booked in and had a courtesy car ready as agreed. Very helpful and friendly
Pleased with all aspects
No problems experienced.
Wollaston Motors cannot be faulted, their service would be difficult to better.
Great people and all very helpful :-)
Everyone was very knowledgeable and helpful. Completely put me at ease with COVID safeguards
Customer service was very good, quality of the waiting area could be improved.
In addition to the problem for which I booked the car in I asked that some bodywork damage be looked at. I received a report and an estimate within a very short time and the damage was repaired very satisfactorily by the following day.
Work carried out to a high standard
Completed my car's schedule oil service quickly and efficiently. Easy to book through myBMW app.
As above. The service included collection /delivery and cleaning.
Everything done as required, as agreed, to cost and on time
Once in the hands of BMW service providers it is easy to rely on the fact that should anything be wrong, it will be fixed and anything required to resolve issues will be done.
It was free, there was no hassle with booking, drop off or pickup
I only had a mot which it passed my car did look great afterwards with the clean many thanks John Darnell
Friendly and efficient.
Did what you said you would, when you said you would.
I have had both BMW and Minis from Wollaston Motors and service generally good.
The Service, on the day, was excellent insomuch that my vehicle was collected from my home address and returned later that day after receiving a service and a newly fitted switch under recall. The valeting was also superb, it looked like new.
Everything done as promised
No Problems, service carried out as requested.
Very friendly, always updating you and even got a complementary wash
Everything was ready as arranged.
Easy process and booking available for the day I requested.
Great communication, pleasant staff
Great service from Emily Rimmer
I was extremely happy with the service I received. Very helpful and friendly.
Everything was checked with a full inspection and some recommendations were offered that i can now schedule at a time that suits me. And my car was cleaned!
Whole experience was very good
Video report of your vehicle is good as you get informed of good and potential bad news of the state of your vehicle which is a nice touch.
Quick and easy
Everything was explained to me as well as being able to sit & wait including liquid refreshment.
Great Brand Great Cars Great Staff Great Dealership
Vehicle drop-off and collection processes very smooth and COVID-19 compliant. Excellent video from service team on car on completion and very professional customer service throughout.
Super efficient staff, very professional and the technician solved an irritating buzzing noise coming from the dashboard that has been bugging me for months!
Always extremely good. A few issues years ago but more recently top class
All good as expected.
It's always the same at Wollaston five star service
Very good considering cover restrictions. Efficient from start to finish and the extended waiting room was a bonus with attentive staff for drinks. All very clean.
Helpful friendly efficient service and staff were superb
Even though car was delayed I was kept informed and assisted with a courtesy car. Love new car and choices made with Adam's support - ms y thanks.
supplied to my needs
That was the easiest car purchase I ever had. Thanks to George Welsford.
Excellent service as expected.
George is always a pleasure to work with on new car purchases, knowledgeable and always above and beyond on help.
No problems at all
great as usual
Adam was really helpful from beginning to end and has stayed in touch. He is very knowledgeable and was open and honest throughout - thanks Adam!
whilst it was strange buying a vehicle without calling into the dealership, the service was top notch all the way through.
Excellent salesman continuity throughout transaction with one person
Full information provided and a simple process to follow
Dennis was good
Denis Kudasev always goes the extra mile
From start to finish the service I was offered was 10/10. I was kept up to date via emails and calls from the dealership.
Every time my car had and update, my sales advisor George would always tell me exactly what was going and kept me informed. The delivery of my new car was brilliant.
Both Richard And David kept me informed on how and when my new car would be delivered and on delivery were so helpful with helping me get to know my new car
Richard answered all questions and was very professional and courtesy
Went perfectly - no problems
The company is well organised. Even under this COVID-19 period, the company has managed to deal with all its customers with a higher standard of service. Any time I got to the office I was received very well by who ever attended to me.
It was a great experience, easy, clear and quick
Timely, easy to keep track and complete the relevant documents for Richard, and he was thorough in explanations over the phone, sharing information and videos ready for the handover.
I was very impressed with the facilities, the friendly staff and the service they provided me. They made sure I was happy with the car before leaving, including a thorough walk-around and a detailed overview of all of the driver controls, etc.
I got the car at a very good price, with low APR on the PCP deal. The customer service from George Wellsford at Woolaston BMW was excellent. He delivered the car to my home address and even came back out again later to polish out a scratch we noticed