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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Very good service but the waiting time was quite long, although previously stated an approximate time
Everything was done, car nice and clean
Bit pricey for a first service
Please read my earlier comments. I would expect customer service to take ownership and communicate effectively and appropriately with customers. Particularly if there has been a delay in completing work within a stated timescale.
Every thing was completely satisfying
It took three separate visits to successfully complete an oil service due to error made by the dealer.The service adviser John could not be faulted and was very apologetic with regards to the mistakes, but the repeated visits were inconvenient.
Very friendly staff. Customer waiting area is very pleasant. Hot drinks are available the the complimentary lunch is a wonderful gesture which shows you value your customers.
We know when our car is going into BMW for a service it will be looked after and that everything will be done to a very high standard we have always have been very pleased with our car when we collect it , also it is always very clean inside and out
My car was returned dirty. This could have been a misunderstanding as when getting the faulty wheels checked I was asked if I wanted my car washed and I took this to be washed at that time and not when it went in for a service and to swap the wheels.
Everything went smoothly on this occasion.The person dealing with me was very polite and kept me informed of what was required
Communicative and acted professionally and fast
Excellent team at Wollaston. Kept me updated through the time my car was in the workshop.
I was seen promptly, provided with a quote that was consistent with the final price and all options were fully explained.
Very pleasant from start to finish with arranging our first services.we live about 25 mins away, and was offered the pick up and drop off services, saved us taking a day of work, a lovely gentleman collected our car. A+
Carl is extremely professional, always, and exceptionally helpful. Carl alone has reinstated my faith in Wollaston as he was just so organised and reliable.
Even though my service was more expensive than planned, I was kept up to date and contacted before any new parts were added.
The car was dealt with quickly and updates were given
Quick to book car in with vehicle detail taken from registration number. Car dropped in on agreed date. They owned the problem and kept car until satisfied that it was fixed. Great communication before, during and after the service.
We were told that the service would take an hour and a half but in fact it was over 2 hours before it was ready. I know this included a clean but suggested timing should have included this in the first place. As it was we had to keep reminding them
Would have been completely satisfied, however I had booked car in first thing in the morning for a service whilst I waited. I was expecting complementary coffee & breakfast pastries as always before. Coffee was available but no pastries.
experience over my 3 yrs of ownership has generally been good - but the end of warranty check and issues that have arisen has been very unsatisfactory - see 1.
I was listened to
My car qualified for a service pack but was told no it did not qualify and only when I insisted did they look into it again and thanks to Kelly the pack was offered which I bought
All as expected and on time
From a sales point its 10/10 for Wollaston but the service level is lacking any sense of quality. Due to the wait for an appointment, failure to clear a warranty issue during a service call and the failure to get bodywork to look at the car.
Great customer service, car ready earlier than expected, ry good communications and made me feel a valued customer.
Booked in for all day due to additional wok as well as a service - finished during the morning while I waited. Staff very courteous and car also valeted
Personal customer advisor is Great touch.
The only down side was that an upgrade was needed and did not known in advance as could have changed thing to do everything at the same time. But all ok.
Prompt good service
as above. no complaints at all
Customer facing staff are friendly.
My recent service was dealt with impeccably
Im accurate waiting times and lack of communication during the appointment.
Just not impressed generally. Phones too busy, lack of expertise with some service reception staff, then the poor advice and possible service issue as written above.
I have always been happy with the quality of customer service. Only reason for the 4/5 rating is the prices seemed to have gone up considerably from last year?
Because the problem that it went in for is not fixed completely
Efficient service and good communication
The whole experience is seamless from the time you book until you collect your car. I particularly like the regular updates on how the car is progressing so you can manage your day.
Customer Service was great, but wasnt too happy with water marks after my vehicle has been washed. Seriously, had to go to a car wash straight away.
Good communication by mobile phone kept me informed when my car was in the garage.
So smooth - and surprisingly good value. While I have a service package, I was surprised at the competitive cost of front brake pads and discs - my previous car, a Subaru Outback, ate brakes faster and cost more.
Ridiculous delay in being able to book a car in either for a service or a fault. Last time had to get it recovered by BMW rescue to get it fixed. Clearly don't have enough technicians or courtesy cars.
SERVICE DEPARTMENT IS ALWAYS BUSY WHEN YOU CALL AND NEVER RETURN CALLS
Friendly and easy service
kept me up to date with everything
Five star service from arrival to departure the team really care and are very attentive. The information is accurate and the car was ready before the stated time. Sapphire was extreameley professional and gives a great customer experience
Took car in for annual service and MOT, found other problems which took over two months to complete.
Everything done as requested
First call for MOT was supposed to get a call back from centre but didnt. Had to chase up the call myself. However I was squeezed in when already fully booked due to my MOT expiring sooner than the earliest booking
All works carried out and checked as requested
Very efficient and got what was expected.
Wollaston provide such a fantastic personalised service. All of the team members I interact with really care about BMW's and my experience with my own BMW cars.
Wollaston Motors and Wollaston Motorrad are really very good. It's a pleasure to do business with them.
Complete courtesy and professionalism from all, from the minute I opened the showroom doors to the handing over of the keys
Really nice experience.
My Product Specialist, Richard Rhodes was exceptional. Knowledgable, very friendly and highly attentive.
I felt that the sales staff appeared to have the customer as well as BMW's interests in mind.
Great service again, showed me around the car and showed me how everything worked, very satisfied
Both of the sales people I dealt with were very helpful and knowledgeable on the product
OUr Manager Ed has been brilliant and very attentive.Reception team and staff were also very accommodating and polite.Just not had the best experience with the new car or the service team.