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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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The staff were friendly and professional and I feel the car was well looked after-as was I.
Start to finish kept me informed and on the road Keely was very professional and helpful
Good staff. Had to check about one service on the I drive system in my car but got an answer quickly back.
The service was carried out professionally and I was given a complete report on the state of my vehicle.
The customer service was as one would wish it to be.
Wot I wanted
It was a recall so no cost. The staff were very pleasant and I have nothing to worry or complain about.
All completed with additional issues resolved.
Helpful from start to finish
The service i received was perfect
Hard to fault
4th car bought through them and they look after me
always come back
Everything was excellent, staff were helpful and informative
Good communication. Easy to book in. The fault was identified quickly and rectified with no problems.
Quick getting me booked in and had a courtesy car ready as agreed. Very helpful and friendly
No problems experienced.
Pleased with all aspects
Wollaston Motors cannot be faulted, their service would be difficult to better.
Everyone was very knowledgeable and helpful. Completely put me at ease with COVID safeguards
In addition to the problem for which I booked the car in I asked that some bodywork damage be looked at. I received a report and an estimate within a very short time and the damage was repaired very satisfactorily by the following day.
Customer service was very good, quality of the waiting area could be improved.
Work carried out to a high standard
Great people and all very helpful :-)
Completed my car's schedule oil service quickly and efficiently. Easy to book through myBMW app.
As above. The service included collection /delivery and cleaning.
Everything done as required, as agreed, to cost and on time
Once in the hands of BMW service providers it is easy to rely on the fact that should anything be wrong, it will be fixed and anything required to resolve issues will be done.
I only had a mot which it passed my car did look great afterwards with the clean many thanks John Darnell
It was free, there was no hassle with booking, drop off or pickup
Friendly and efficient.
Did what you said you would, when you said you would.
I have had both BMW and Minis from Wollaston Motors and service generally good.
The Service, on the day, was excellent insomuch that my vehicle was collected from my home address and returned later that day after receiving a service and a newly fitted switch under recall. The valeting was also superb, it looked like new.
Everything done as promised
No Problems, service carried out as requested.
Very friendly, always updating you and even got a complementary wash
Everything was ready as arranged.
Great communication, pleasant staff
Easy process and booking available for the day I requested.
Great service from Emily Rimmer
I was extremely happy with the service I received. Very helpful and friendly.
Everything was checked with a full inspection and some recommendations were offered that i can now schedule at a time that suits me. And my car was cleaned!
Whole experience was very good
Video report of your vehicle is good as you get informed of good and potential bad news of the state of your vehicle which is a nice touch.
Great Brand Great Cars Great Staff Great Dealership
Everything was explained to me as well as being able to sit & wait including liquid refreshment.
Quick and easy
Super efficient staff, very professional and the technician solved an irritating buzzing noise coming from the dashboard that has been bugging me for months!
Vehicle drop-off and collection processes very smooth and COVID-19 compliant. Excellent video from service team on car on completion and very professional customer service throughout.
All good as expected.
Always extremely good. A few issues years ago but more recently top class
It's always the same at Wollaston five star service
Very good considering cover restrictions. Efficient from start to finish and the extended waiting room was a bonus with attentive staff for drinks. All very clean.
Issue sorted satisfactorily. Good communication and updates from customer care.
All dealing with your staff were excellent
Very informative and helpful
Brilliant , dropped the vehicle of and was contacted an hour later to say they would replace the faulty parts under warranty.
They are the best
I have been a customer of this dealership for a period in excess of 40 years. Purchasing vehicles and the servicing of the same. All good to date.
I know my car will be properly cared for and pick up , delivery is perfect for me
Great service! Always kept informed, friendly team and the complimentary car wash was much appreciated.
They booked me in at very short notice and even sent me video of the work they had completed on the car.
Great staff great service
Very courteous and helpful staff. Job well done, and a lovely clean car was returned to me.
I was greeted straight away and the COVID requirements were clear and appropriate. I was kept up to date with progress and the work was completed in the time promised
Previous answer refers I can't fault any of the service received over many years
the work was done well
The team are very ingormative, always get back to you in good time and are very understanding.
Completely isn't a strong enough word! My car was professionally dealt with from start to finish, loved the video health check and got my car back exceptionally clean in and out, very pleased and looking forward to my next experience
Service was made with simplicity
Top service, with a smile. What else do you want.
Tayla has looked after my car and myself through out and very patiently
Again, great contact - friendly and helpful advisor.
Service was completed within the time I was told including a complimentary clean.
No problems at all.
Emily was very helpful, pleasant, efficient and a pleasure to deal with. My car was needed a number of times to complete the work and she made the arrangements in a way that avoided any inconvenience to me. She also kept me regularly updated.
Keely was extremely helpful and efficient
Fantastic help, really glad to have them helping with all of the issues I have experienced.
Service was as expected.
The service was carried out promptly and without any complications. The cost could be improved.
I rate my experience with Wollaston Motors 5 star, as usual.
All works carried out to a good standard
All went 100%. Keely on service reception was excellent.
Friendly staff, during difficult times the area was fully safe. And they always think of their customers
Couldn't find fault
I was very impressed by the Covid-19 arrangements set up by Wollaston Motors and I felt completely safe whilst on the premises. As usual, the Service team were very helpful and friendly. David Tremeer (I delivered the vehicle).
As stated above, Mike York and his team are very professional and friendly and are managing Covid as I would expect of BMW.
Have been a customer for many years now and know that I can rely on a quality job every time
Prompt service, COVID safe.
I was looked after from start to finish. My wellbeing and that of others was most important in these very strange times whilst waiting.
Very satisfied. Max Cruttwell definitely went out of his way to help.
Tayla was helpful, friendly and communicated regularly. Only opportunity for improvement was to offer up more detail on the problem with my car from email 1 rather than me needing to ask again. The small details were all handled well. Thank you
Thought my service plan covered item that required changing
Very accommodating and helpful
Easy to contact and book appointment. Complementary clean inside & out was also good.
no issues, good communications, fault resolved
Even in strange situations I was treated very well
Tayla kept me informed day by day with progress. She was polite and friendly.
Again, very good service throughout
Please see response in above question.
I always receive great service at Wollaston Motors although the cost for the service seems a bit excessive.
They give the car thorough check and show you on a video walk through which as an engineers shows total confidence in work ethic and the staff carrying out the work .
No problems at all
great as usual
Adam was really helpful from beginning to end and has stayed in touch. He is very knowledgeable and was open and honest throughout - thanks Adam!
whilst it was strange buying a vehicle without calling into the dealership, the service was top notch all the way through.
Dennis was good
Excellent salesman continuity throughout transaction with one person
Full information provided and a simple process to follow
Denis Kudasev always goes the extra mile
From start to finish the service I was offered was 10/10. I was kept up to date via emails and calls from the dealership.
Every time my car had and update, my sales advisor George would always tell me exactly what was going and kept me informed. The delivery of my new car was brilliant.
Both Richard And David kept me informed on how and when my new car would be delivered and on delivery were so helpful with helping me get to know my new car
Went perfectly - no problems
Richard answered all questions and was very professional and courtesy
The company is well organised. Even under this COVID-19 period, the company has managed to deal with all its customers with a higher standard of service. Any time I got to the office I was received very well by who ever attended to me.
It was a great experience, easy, clear and quick
Timely, easy to keep track and complete the relevant documents for Richard, and he was thorough in explanations over the phone, sharing information and videos ready for the handover.
I was very impressed with the facilities, the friendly staff and the service they provided me. They made sure I was happy with the car before leaving, including a thorough walk-around and a detailed overview of all of the driver controls, etc.
I got the car at a very good price, with low APR on the PCP deal. The customer service from George Wellsford at Woolaston BMW was excellent. He delivered the car to my home address and even came back out again later to polish out a scratch we noticed
Friendly and informed advice. Personal delivery of the new vehicle
I was kept up to date with all the all sales process, it went smoothly.
Great communication. Helpful and friendly (not pushy). Smooth experience
Of the highest quality, smooth given the difficult COVID circumstances and supportive
The experience with the local dealership and my sales representative was excellent. Sales approach, communication and customer service despite some manufacture and delivery timing issues were very good.
George was very helpful and very easy to deal with thank you!
We were informed throughout of the progress of the sale and given useful information
they all have time for you
Adam Jepson was great from start to finish when handling my purchase. Even when presented with a few issues at handover he was great at getting sorted. The valeters need replacing would be my only comment.
The team at Wollaston made the purchase effortless and very efficient and answered and resolved any questions and queries along the way