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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Phoned in one day and they fitted me in the next day and that was really helpful.
No issues to report
No issues at all
Explained everything that was happening
Job done well with good feedback.
Brilliant team, couldn't do enough to help
The service was carried out along with a health check video
Very easy to book, professional service, always very polite. Overall very happy with a service at Northampton branch. Of course, I will recommend your services to my friends. Thank you.
As usual the service department were polite and friendly, showing genuine warmth and concern regarding my booking which underlines that you are more than just a number on their booking system. I was kept informed all the way!
Did what it said on tin
The appointment was straightforward, l used the pick up and return service which worked very well. The car was cleaned inside and outside very well. All the work was done as requested. I have to say well done Woollaston Northampton.
Excellent customer service all round, Very helpful staff, Excellent manners on the phone and they are happy to listen and help.
Timely and efficient service. A know fault diagnosed and fixed in the one day.
Very professional. No oily marks left in my car after service. Good car wash after.
I arrived in the morning unannounced with a problem which was quickly looked at and Service booked the car in and sorted the issue the same day. Excellent service!
Staff welcoming and efficient
Job completed in time as promised. Video sent to me showing how mechanic checked the safety of my vehicle. Car washed and vacuumed.
Service done in a very professional manner. Staff brilliant. Polite. Couldn't do enough for us. Service good value. Would highly recommend
Very efficient service
Warm welcome, polite staff, efficient service
Great communication from Keely. I thought the valet inside and outside was excellent and it really put a smile on my face seeing the soft top roof so clean. I loved the sweets too and the online service video which was incredibly useful.
Great customer service and engagement throughout the process.
I was satisfied
Wollaston willingly looked at car problem urgently on a Saturday afternoon, brought forward pre booked repair appointment, resolved problem under terms of warranty.
Done at a time that suits, good facilities to work and ready before I expected. Also good value.
Service side great no problems.
Work was done to schedule.
Because with other makes of car's we have had and other garages doing the service, on the way back home i always felt thet something wasn't right. With Wollaston Motors always felt the car feels better than ever and felt that every thing was done.
They were very good and will be returning,
Did everything well and timely
Everyone done as requested
Efficient, great customer service.
Good communication and service.
My car was given its MOT and all went well
Very good customer service from all concerned. Probably the best I have had from Wollaston BMW despite the pandemic.
Keeped me informed
Could not get better service than that offered by Wollaston
Such good service. Keenly dealt with everything in a friendly, engaging and professional manner. Couldn't have hoped for more.
A problem free pleasant experience
Emily was very helpful and communicative, always got back to me promptly with clear information
Friendly staff and efficient service
Good friendly service well looked after
Great reception knowledgeable and friendly staff, made you feel that you were the most important person in the showroom
The level of customer service delivered by Emily was excellent, assisting me with additional information and arranging for a quote and subsequent fitting of tyres at short notice.
Very professional and efficient but friendly team who explained what the service involved and cost. Work was completed faster than expected while I waited. Love the vehicle inspection video. Car had been beautifully cleaned when handed back.
Was given a beautiful courtesy car while you did my repairs
Highly efficient professional experience. Very well done to all staff involved!
All aspects of the service were handled very professionally
The whole experience was easy, from the initial phone call to picking up the car on completion of the work. I was always met with a smile, and as an added bonus had my car cleaned.
Always efficient and friendly team
Simple and efficient system
While you wait very good. Everything clearly explained. Polite and efficient.
Fantastic service, from booking in my car, dropping off and collecting.
I was unable to collect my car on the day and actually ended up collecting 5 days later! It wasn't an issue though and I wasn't made to feel I was an inconvenience.
Service very thorough and carefully recorded.
They fitted me in at short notice, kept me informed and resolved the problem.
Friendly excellent experience
Very good customer service
Reasonable price charged and cleaned the car
Always get great service.
Friendly and capable team. Service completed on time and car valeted to an excellent standard which was very much appreciated.
Sorted car and gave feedback on other problems
Car was completed on time with a valet
The service process was outstanding.
The job was not as big as I was expecting. So they were honest and told me that they didn't have to do so much work on my car
Could not have been any better
The work was completed within the specified time.
Anthony Murphy arranged our test drives quickly and even helped us buy a car we hadn't even considered. There was no pressure and we were kept up to date throughout the process.
Nothing to complain about whatsoever
Very good experience the handover was quick and efficient and the Denis came in to do the handover which was above and beyond customer service. Paperwork was straightforward even if electronic signatures proves awkward to do on screen
I was very pleased with the experience
Very satisfactory handling by the BMW Centre
Been a customer of Wollaston BMW for over 10 Years
Always customer facing , keep us up to date with the order process , and always call back if / when we have questions
Anthony was a pleasure to deal with and dealt quickly and professionally with any questions and issues
Adam Jepsom was exceptional in attention to customer and detail.
Customer care was very good. Was offered a test drive before my purchase which was very good for my experience.
I was kept informed throughout the process
Smiles all round
Very clear discussions, fast delivery and regular communication
Car delivered sooner than expected
As in question one very helpful staff explained all I wanted to know plus stuff I didn't think I needed to know !
Kept updated all the way
Delighted with my X3 moreso than my original plan for a 3 series touring
A thorough service, didn't feel like a sales pitch , made effort to listen to what I wanted and adjusted plans so meeting met my timings. Then once car ordered, I was kept informed on what to expect next and when.
Richard was really helpful all the way through always polite and professional. I never felt 'pushed' into a sale which I have sometimes felt from other retailers. Richard also organised a test drive prior to the purchase.
Easy on line purchase, no test drive. Relied on reviews such as Tony Dron