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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The staff were friendly and professional and I feel the car was well looked after-as was I.

Service

Start to finish kept me informed and on the road Keely was very professional and helpful

Service

Good staff. Had to check about one service on the I drive system in my car but got an answer quickly back.

Service

The service was carried out professionally and I was given a complete report on the state of my vehicle.

Service

The customer service was as one would wish it to be.

Service

Wot I wanted

Service

It was a recall so no cost. The staff were very pleasant and I have nothing to worry or complain about.

Service

All completed with additional issues resolved.

Service

Helpful from start to finish

Service

The service i received was perfect

Service

Hard to fault

Service

4th car bought through them and they look after me

Service

always come back

Service

Everything was excellent, staff were helpful and informative

Service

Completely satisfied

Service

Good communication. Easy to book in. The fault was identified quickly and rectified with no problems.

Service

Quick getting me booked in and had a courtesy car ready as agreed. Very helpful and friendly

Service

No problems experienced.

Service

Pleased with all aspects

Service

Wollaston Motors cannot be faulted, their service would be difficult to better.

Service

Everyone was very knowledgeable and helpful. Completely put me at ease with COVID safeguards

Service

In addition to the problem for which I booked the car in I asked that some bodywork damage be looked at. I received a report and an estimate within a very short time and the damage was repaired very satisfactorily by the following day.

Service

Customer service was very good, quality of the waiting area could be improved.

Service

Work carried out to a high standard

Service

Great people and all very helpful :-)

Service

Completed my car's schedule oil service quickly and efficiently. Easy to book through myBMW app.

Service

As above. The service included collection /delivery and cleaning.

Service

Everything done as required, as agreed, to cost and on time

Service

Once in the hands of BMW service providers it is easy to rely on the fact that should anything be wrong, it will be fixed and anything required to resolve issues will be done.

Service

I only had a mot which it passed my car did look great afterwards with the clean many thanks John Darnell

Service

It was free, there was no hassle with booking, drop off or pickup

Service

Friendly and efficient.

Service

Did what you said you would, when you said you would.

Service

I have had both BMW and Minis from Wollaston Motors and service generally good.

Service

The Service, on the day, was excellent insomuch that my vehicle was collected from my home address and returned later that day after receiving a service and a newly fitted switch under recall. The valeting was also superb, it looked like new.

Service

Everything done as promised

Service

No Problems, service carried out as requested.

Service

Very friendly, always updating you and even got a complementary wash

Service

Everything was ready as arranged.

Service

Good service

Service

Great communication, pleasant staff

Service

Easy process and booking available for the day I requested.

Service

Great service from Emily Rimmer

Service

I was extremely happy with the service I received. Very helpful and friendly.

Service

Everything was checked with a full inspection and some recommendations were offered that i can now schedule at a time that suits me. And my car was cleaned!

Service

Whole experience was very good

Service

Video report of your vehicle is good as you get informed of good and potential bad news of the state of your vehicle which is a nice touch.

Service

Great Brand Great Cars Great Staff Great Dealership

Service

Everything was explained to me as well as being able to sit & wait including liquid refreshment.

Service

Quick and easy

Service

Super efficient staff, very professional and the technician solved an irritating buzzing noise coming from the dashboard that has been bugging me for months!

Service

Vehicle drop-off and collection processes very smooth and COVID-19 compliant. Excellent video from service team on car on completion and very professional customer service throughout.

Service

All good as expected.

Service

Always extremely good. A few issues years ago but more recently top class

Service

As above

Service

as above

Service

It's always the same at Wollaston five star service

Service

Very good considering cover restrictions. Efficient from start to finish and the extended waiting room was a bonus with attentive staff for drinks. All very clean.

Service

Very friendly

Service

Issue sorted satisfactorily. Good communication and updates from customer care.

Service

All dealing with your staff were excellent

Service

Very informative and helpful

Service

Brilliant , dropped the vehicle of and was contacted an hour later to say they would replace the faulty parts under warranty.

Service

They are the best

Service

I have been a customer of this dealership for a period in excess of 40 years. Purchasing vehicles and the servicing of the same. All good to date.

Service

I know my car will be properly cared for and pick up , delivery is perfect for me

Service

Great service! Always kept informed, friendly team and the complimentary car wash was much appreciated.

Service

They booked me in at very short notice and even sent me video of the work they had completed on the car.

Service

Great staff great service

Service

Very courteous and helpful staff. Job well done, and a lovely clean car was returned to me.

Service

I was greeted straight away and the COVID requirements were clear and appropriate. I was kept up to date with progress and the work was completed in the time promised

Service

Previous answer refers I can't fault any of the service received over many years

Service

the work was done well

Service

The team are very ingormative, always get back to you in good time and are very understanding.

Service

Completely isn't a strong enough word! My car was professionally dealt with from start to finish, loved the video health check and got my car back exceptionally clean in and out, very pleased and looking forward to my next experience

Service

Service was made with simplicity

Service

Top service, with a smile. What else do you want.

Service

Tayla has looked after my car and myself through out and very patiently

Service

Again, great contact - friendly and helpful advisor.

Service

Service was completed within the time I was told including a complimentary clean.

Service

No problems at all.

Service

Emily was very helpful, pleasant, efficient and a pleasure to deal with. My car was needed a number of times to complete the work and she made the arrangements in a way that avoided any inconvenience to me. She also kept me regularly updated.

Service

Keely was extremely helpful and efficient

Service

Fantastic help, really glad to have them helping with all of the issues I have experienced.

Service

Service was as expected.

Service

The service was carried out promptly and without any complications. The cost could be improved.

Service

I rate my experience with Wollaston Motors 5 star, as usual.

Service

All works carried out to a good standard

Service

All went 100%. Keely on service reception was excellent.

Service

Friendly staff, during difficult times the area was fully safe. And they always think of their customers

Service

Very satisfied

Service

Couldn't find fault

Service

I was very impressed by the Covid-19 arrangements set up by Wollaston Motors and I felt completely safe whilst on the premises. As usual, the Service team were very helpful and friendly. David Tremeer (I delivered the vehicle).

Service

As stated above, Mike York and his team are very professional and friendly and are managing Covid as I would expect of BMW.

Service

Have been a customer for many years now and know that I can rely on a quality job every time

Service

Prompt service, COVID safe.

Service

I was looked after from start to finish. My wellbeing and that of others was most important in these very strange times whilst waiting.

Service

Very satisfied. Max Cruttwell definitely went out of his way to help.

Service

Tayla was helpful, friendly and communicated regularly. Only opportunity for improvement was to offer up more detail on the problem with my car from email 1 rather than me needing to ask again. The small details were all handled well. Thank you

Service

Thought my service plan covered item that required changing

Service

Very accommodating and helpful

Service

Easy to contact and book appointment. Complementary clean inside & out was also good.

Service

no issues, good communications, fault resolved

Service

Even in strange situations I was treated very well

Service

Tayla kept me informed day by day with progress. She was polite and friendly.

Service

Again, very good service throughout

Service

Proactive recall

Service

Please see response in above question.

Service

I always receive great service at Wollaston Motors although the cost for the service seems a bit excessive.

Service

They give the car thorough check and show you on a video walk through which as an engineers shows total confidence in work ethic and the staff carrying out the work .

Service

No problems at all

Sales

great as usual

Sales

Adam was really helpful from beginning to end and has stayed in touch. He is very knowledgeable and was open and honest throughout - thanks Adam!

Sales

whilst it was strange buying a vehicle without calling into the dealership, the service was top notch all the way through.

Sales

Dennis was good

Sales

Excellent salesman continuity throughout transaction with one person

Sales

Full information provided and a simple process to follow

Sales

Denis Kudasev always goes the extra mile

Sales

From start to finish the service I was offered was 10/10. I was kept up to date via emails and calls from the dealership.

Sales

Every time my car had and update, my sales advisor George would always tell me exactly what was going and kept me informed. The delivery of my new car was brilliant.

Sales

Very helpful

Sales

Both Richard And David kept me informed on how and when my new car would be delivered and on delivery were so helpful with helping me get to know my new car

Sales

Went perfectly - no problems

Sales

Richard answered all questions and was very professional and courtesy

Sales

The company is well organised. Even under this COVID-19 period, the company has managed to deal with all its customers with a higher standard of service. Any time I got to the office I was received very well by who ever attended to me.

Sales

It was a great experience, easy, clear and quick

Sales

Timely, easy to keep track and complete the relevant documents for Richard, and he was thorough in explanations over the phone, sharing information and videos ready for the handover.

Sales

I was very impressed with the facilities, the friendly staff and the service they provided me. They made sure I was happy with the car before leaving, including a thorough walk-around and a detailed overview of all of the driver controls, etc.

Sales

I got the car at a very good price, with low APR on the PCP deal. The customer service from George Wellsford at Woolaston BMW was excellent. He delivered the car to my home address and even came back out again later to polish out a scratch we noticed

Sales

Friendly and informed advice. Personal delivery of the new vehicle

Sales

I was kept up to date with all the all sales process, it went smoothly.

Sales

Great communication. Helpful and friendly (not pushy). Smooth experience

Sales

Of the highest quality, smooth given the difficult COVID circumstances and supportive

Sales

The experience with the local dealership and my sales representative was excellent. Sales approach, communication and customer service despite some manufacture and delivery timing issues were very good.

Sales

George was very helpful and very easy to deal with thank you!

Sales

We were informed throughout of the progress of the sale and given useful information

Sales

they all have time for you

Sales

No problems

Sales

Adam Jepson was great from start to finish when handling my purchase. Even when presented with a few issues at handover he was great at getting sorted. The valeters need replacing would be my only comment.

Sales

The team at Wollaston made the purchase effortless and very efficient and answered and resolved any questions and queries along the way