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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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The new BMW M2 CS

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BMW SALES EVENT

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£1,000 Loyalty Offer

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Price Protection in the case of a no-deal Brexit

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THE 1

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The Northampton Half Marathon

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BMW X1 now available on the Motability Scheme

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Enjoy £1000 from Wollaston BMW.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Your perfect BMW couldn't be closer

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New Car Sales Manager
  • Department Sales

Adam Jeyes

New Car Sales Manager & Motability Specialist
  • Department Sales

Mike Cantillon

New Car Sales Manager
  • Department Sales

Max Cruttwell

Used Car Sales Manager
  • Department Sales

Pete White

Used Car Sales Manager
  • Department Sales

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Matthew Wilson

Group Financial Controller

Jonathan Martin

Group Vehicle Stock and Buying Manager

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Alice In Service Reception gave an exceptional service, updating me daily on the progress. I couldn't have asked for anything more.

Service

Very easy and efficient

Service

The service chap replaced the dust caps which was very well observed and a clear sign that he was particularly about his job.

Service

Dan and Alice ensured that everything was prepared. They focussed on me and my requirements

Service

Poor wash after service

Service

Fixed all the issues

Service

Everything was done well but it was more expensive than I was expecting. This car is 8 yrs old and, historically, BMW servicing was discounted if the car was 4 yrs or older, I believe. No discount appears to have been applied on this occasion.

Service

Emily and Sapphire were a great help and providing me everything I needed.

Service

Very attentive staff

Service

Because after only a few months, I was charged nearly £300 for a service so call 2 years service, but it is not 2 years after I bought it, it is 2 years after it left the factory, I have to laugh.

Service

Car delivery and collection, service and video health check all extremely helpful.

Service

Particularly liked and found useful the video

Service

Staff were great, car looked after well

Service

Always helpful and I've never had any issues with them in all the years I have had a cars with Wollaston.

Service

Nothing to say but excellent in all aspects

Service

AS ABOVE FROM SIMON RICHARDSON , THE SALES MAN TO CUSTOMER SERVICES

Service

Spot in service from booking to service on day completed in time as advised

Service

George is a credit to Wollaston!

Service

Jasmine was very helpful as was Adam

Service

No problem with Wollastons though I would suggest that if someone books a car in for a recall they see if there is anything in the BMW database? I don't know if this was undertaken or not

Service

The technicians worked hard to find and replicate the fault with my vehicle. Very pleased with the outcome. They would not give up until I was totally satisfied.

Service

Car taken wait was pleasant service brilliant

Service

Not five stars because it did drag on longer than I'd hoped. It was booked for a specific time and it took far longer and they missed doing the car wash at the end. I had other meetings I needed to get to.

Service

The complimentary wash etc is very thorough but the floor mats always come back very wet and cause the interior to steam up as they dry. We now remove them and dry them outside of the car.

Service

Very poor service and organisation to complete a simple job costing us 3 days of our very valuable annual leave.

Service

Ready for me arriving, on time and kept fully apprised.

Service

My experiences with Wollaston have always been very positive. The service provided by Jasmine Smith was excellent.

Service

Excellent service again and the service writer was a pleasure

Service

The booking in and service carried out was very good, the video link was a nice touch. However, the compulsory need for a pollen filter change at the same time as the oil change was felt to be unnecessary and costly.

Service

Customer loyalty clearly clearly counts for nothing with your franchised dealer

Service

The man that sold me the car was very professional and spoke clearly about the cars and very helpful

Service

FOr the reasons mentioned above.

Service

No probs

Service

I wasn't kept informed of problems with my car

Service

Quick and efficient

Service

Kept me informed all the time they had car

Service

Efficiently dealt with my car but also booked my Parent's car on the same day when my Mother asked about a fault on her 1 series so we didn't have to come another day as well. Much appreciated as we live 30 mins away.

Service

my car and myself looked after very well.

Service

Good customer service and very helpful.

Service

Immediate resolution of issue.

Service

Davinder delivered a fantastic customer journey from start to finish

Service

NIL

Service

Brake replaced perfectly they also spotted a spigot was missing on one of the wheel.

Service

They did a great job

Service

Davinder is excellent and keeps me updated on a regular basis and definitely goes out of his way to ensure a great service, thank you very much

Service

Warranty issue completed with no stress or cost. Notified issue with exhaust and steering wheel on thu morning and by Friday lunchtime all replaced. The m technician came to speak to me which was very reassuring.

Service

Feedback comprehensive, in person plus the video etc

Service

Nice helpful friendly people

Service

The price used to include a proper cleaning of the vehicle inside and out and although I was offered this option and accepted it, it was a very poor result.

Service

I really cannot think of anything that needs improvement and must add that the breakfast service is genius and was very much appreciated

Service

Good service

Service

Service completed to a high standard and ready for collection well ahead of agreed time. Professional and friendly staff.

Service

Everything ok

Service

Quite honestly would not look to go anywhere else.

Service

The job was carried out within the time indicated

Service

On-line it suggested I needed a service, but then when I can in I was told I only needed an MOT which was great, but why did it take almost 3 hrs to carry out an MOT???

Service

End to end satisfaction from booking to collection.

Service

total overall service was excellent

Service

Brilliant Love the video which is sent by the technician Everyone that i have dealt with has been polite and friendly Coffee and biscuits good as well, though maybe a few healthier complementary snacks should be made available

Service

Process of booking service is easily done online. Job completed properly. Staffs with wealth of knowledge. Dealer's place is clean and hot and cold drinks also provided.

Service

My 5 Series service was undertaken as expected and the price paid was reasonable. The aftercare was also excellent.

Service

Condition based servicing is confusing and inconvenient when they trigger at different times. I was also given 3 different quotes for the work which varied from £380-£670. Transparent, menu priced servicing would be better. Why only 250 chars here?

Service

Went from dissatisfied to satisfied over the course of my dealing with you

Service

Very satisfied

Service

My car had been cleaned & the work carried out within the time quoted

Service

Service by Keely was great

Service

The concern I had with my car was resolved.

Service

See above. All work carried out was 10 out 10.

Service

Lovely professional staff and a welcoming and courteous environment

Service

Great team and excellent communication.

Service

Worked carried out correctly

Service

All works on vehicle where carried out and completed, as required.

Service

The service was completed

Service

Overall a good experience

Service

I was very satisfied with my visit to Wollaston Motors due to the first rate service and importantly the visit went exactly as it was portrayed.

Service

Invariably respond to problems.

Service

Forgot to order a part on time and had to return

Service

Safety Recall was carried out as requested, with no problems. Pleasant environment to wait in.

Service

Quality of service

Service

All the staff we talked to were helpful, positive, friendly and professional. Overall a pleasure to work with the team on the purchase of a nearly new vehicle.

Service

I switched to Woolaston after a poor experience at another dealership. Woolaston did not know this in advance and they were excellent.

Service

Good service

Service

Takes far too long to arrange for a courtesy car - i.e. more than a month when booking in for service - used to be much better in the past. Fortunately Sales Manager lent us his car to considerably shorten the time period.

Service

Good communication, good quality work, very happy indeed

Service

Sometimes the service lead time is excessive. It took several attempts for your team to recognise my car, private plate issue

Service

Went in to book the car in to get a check control warning looked at and they looked at the car straight away

Service

Always helpful.

Service

i was kept informed of progress and vehicle was clean and ready on time

Service

From a recall, the new part was fitted efficiently in a day at Woolaston Motors . The emergency repair 2 weeks after the recall work was completed at my home. Fantastic service. I love my BMW ...

Service

Cost.

Service

From question 1. I was in the process of trying to change my car and this became an issue unless Wollaston found me a new car, which they didn't.

Service

This is the standard of service I have come to expect.

Service

No faults or issues with the service experience

Service

Prompt service, car returned relatively clean

Service

When I explained my circumstances the mechanic took me out for a run immediately and then popped the car up on the ramps . I think the stone had worked it's way out but he was so helpful and knowing I had a long journey also did my tyre pressures

Service

Professional Service

Service

My car is working smoothly

Service

Excellent customer service from start to finish. Good feedback on faults found, supported by a video. Brilliant!

Service

No issues, helpful at all times and keep informed

Service

Everything done as requested on time.

Service

Great service, discount offered. Communication was really good.

Service

They give me complete confidence that a proper service has been done and my car has been looked after.

Service

Staff were excellent and friendly

Service

My problem was dealt with quickly

Service

Everything done while I waited and the car was cleaned as well.

Service

I was assured when agreeing to buy the car that I would not need to make any further payments to BMW Finance based on the salesmans review of my contract and mileage. I later got a bill for £180+ due to prorata mileage. Feels like it was missold.

Service

The Service Staff were efficient and knowledgeable and very helpful as are all staff at our local Dealership.

Service

The inboard computer had not been reset correctly.

Service

No waiting, thorough and courteous staff

Service

When I was dropping off the my car they were not expecting it. Consequently the paperwork was not ready and there was a delay. Later in the day when I called to check whether the car was ready my car wan not on the "list" so further delays.

Service

No problems all sorted out

Service

Again, the reception interaction wasn't incredibly helpful and the interaction during the day suggested no issues... When I asked again towards close of the day that the specific issue I highlighted was checked, it was confirmed as the problem

Service

Car was serviced and valeted within the time frame quoted by the service advisor - Keeley Jowers. Liked the visual health check video from the service technician James Dickens.

Service

Tayla was excellent. She managed to squeeze an extra repair in as I advised her I was going to France early September. Very nice to deal with friendly and professional.

Service

Very happy with the process of the MOT apart from the price. MOTs are widely available at other garages for £30

Service

EVERYTHING WAS CARRIED OUT AS PLANNED EXCELLENT CUSTOMER RELATIONS

Service

Feel we will be treated fairly and not out to rip us off like some garages.

Service

The service was completed in the allotted time whilst I was hosted in your cafe

Service

One of your sales team (Richard) is fantastic and very helpful. Service is always excellent. The dropped marks are because of the slight lack of empathy over my frustration felt when the vehicle broke down (not by Richard).

Service

An unfortunate confusion regarding the recall on my car left me with a wasted day, on rebooking it was difficult, nay impossible to get a courtesy car without waiting weeks. Not being local it creates travel problems. Not a major issue..

Service

Very professional service and excellent communications on the progress. I highly recommend using Wollaston.

Service

Kept me informed at all times

Service

Quick. Complementary health check. Defence discount offered.

Service

Well looked after by Carl

Service

Friendly staff and very helpful

Service

I was kept informed of the situation

Service

No issues

Service

Everyone was very helpful

Service

C&D was carried out on time and the drivers were very professional and polite. Part was in stock and Recall completed within the day so I was very pleased.

Service

No problems arose

Service

Woolaston always look after us well. The staff are helpful and courteous and the service we receive is always good. The reason for the 4 not five stars? The issue with my crashing head unit is still not resolved and the car will need to go back.

Service

Slight confusion with comms; SMS text to say everything was fine, then voice-message left stating vehicle could not be fixed that day resulting in a wasted trip. My mobile provider's issue as the voice-message was delayed.

Service

Original car not made to correct specification so longer wait for new vehicle was required.

Sales

Denis was great and provided a professional and friendly service. I would recommend dealing with Denis if anyone was considering buying a new/used BMW at BMW Wollaston in Northampton.

Sales

From 48 test drive through to purchase we have been looked after particularly well. All the staff at Wollaston have been excellent but particularly Vickram Shari, he really went above and beyond, to the point that another car purchase is likely.

Sales

I can't fault the efficient, excellent service I received. Everyone I dealt with was fantastic.

Sales

Always been an amazing experience when I get a new BMW.

Sales

Overall a good customer experience provided by sales person backed up by high quality car

Sales

Excellent experience - easy and all as agreed over the phone.

Sales

Efficient, courteous and the car was collected in 7 days

Sales

Personal, friendly and efficient.

Sales

Everything went really well

Sales

Ed the salesman was perfect, communication was perfect, exceeded expectations,

Sales

Hand over was very easy, paperwork explained fully before signatures.

Sales

Vehicle was perfect and handed over to us by our Salesperson Denis who looked after us very well.

Sales

The salesman was very honest in telling me before I went for a test drive that he had only been employed at Wollastons for a week so he was not totally au fait with all the cars.He did a very good job and I gave him his first sale.I would say more.

Sales

Still waiting to receive the car with its adaption

Sales

This is the 6th or 7th X5 I have purchased from Richard Rhodes at Woolaston He is excellent with regards to product knowledge and very helpful in all aspects to of the purchase

Sales

Ed Boje and Wollaston BMW is knowledgeable, extremely helpful and has invested time to learn my preferences thereby only presenting cars that are of interest to me.

Sales

Had some hiccups upon vehicle collection but the dealership went above and beyond to ensure customer satisfaction

Sales

Lost one star due to lack of communication regarding the V5 copy required from my old car, caused some unnecessary stress on collection of new car

Sales

Excellent salesman/Manager

Sales

Very satisfied- service and support was good in all areas.

Sales

The salesman came in specially on a Sunday to hand over my car - much appreciated. My new GT6 had been fitted with the very latest software so l am sure l will get used to it after a few weeks. Connectivity of devices was the only issue.

Sales

All questions answered quickly and kept abreast of developments promptly and professionally.

Sales

The whole process was dealt with efficiently and in extremely competent manner. Denis Kudasev was friendly, welcoming, and professional. Denis made us feel valued and delivered an exceptional level of customer care which is rare these days.

Sales

made to feel welcome and not rushed

Sales

Very quick and very reliable