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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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All initial problems were resolved and expectations exceeded
The could not be found & it broke down again following day
As promised there was a technician waiting as I arrived to discuss the noise coming from rear
Efficient, informativ, cheery
Level of service was as expected
Fast, efficient and friendly service.
I have asked 3 times about replacement wiper blades and still not received them or a quotation of cost I asked for a picture of the piece of metal supposedly embedded in my tyre, along with information as to whereabouts it was but never received this
Very polite customer service
Bought a second hand car less than three years old. Had several problems requiring rectification.
We bought the car from BMW Hungerford very recently. Northampton is the more known to us. When we heard the cost of the repair was just over £100, we phoned Hungerford & they agreed to pay the bill. Very satisfactory.
Great service and communication by Alice, as soon as my car was ready Alice rang me with an update. On collection of my car I was given a full run down of the work carried out along with a health check printout saying my car was all okay.
Couldn't fault the experience. Everything I asked to be investigated was covered.
Experienced staff and really pleased with the service
Quick and easy - keep it simple.
Although my vehicle was off the road for almost a week i was loaned a courtesy car which enabled me to go on with my daily life.
Everything went according to plan, efficiently and speedily.
Service Team are the best!! It would take too long for me to list all the positives, an exceptional team!
Went above and beyond
A possible clutch problem was fixed.
Nice complimentary breakfast, nice clean xar
I have been a customer for over seven years great customer service.
Based on the above reasons.. I feel that I have been ignored and let down. I am due to have a service on my other car and I now feel very reluctant to take it to Wollaston BMW
Inconvenience of having to change arrangements through no fault of my own.
Everything done on time and according to plan
They were unable to help me with the BMW Connect app on my phone. They did complete my service within a few hours despite having booked it in for a full day appointment, which enabled me to get back to work.
Obviously when the car is out of sight you have no idea how it's treated. when it was brought back the inside had splashes of dirty water and I don't believe car seat covers had been used.
I would have given 5 stars if the seats had been returned to their original positions after the MoT.
Easy to get an appointment. Professional at all times.
The staff had a good attitude and were good mannered.
efficient, well communicated
Service lady did not even asked if I want a cafe, no one said sorry just excuses . Your staff could be more professional.
The work was completed while I waited, but the only available times on the day I visited were not particularly convenient. An appointment earlier or later in the day would have been preferable
Everything was done in the time frame that they said and also went the extra way to service my car and clean it while it was there
Very disapointed,they put on my invoice that my car was washed and vacuum cleaned But when i Take it it was Dirty without explaining Why
MOT carried out only as service was not required yet
My from winter tyres rubbed; this was fixed but it took a second visit (calls) and I feel that the car should not have been released back to me first time. It did get sorted VERY quickly but I lost use of the car for a few days (fitted on a Friday)
EGR recall. I had to come in TWICE because your website allowed me to book a sit and wait, yet that is not possible. I know this NOW of course. What a waste of my time and yours.
I was kept informed as to the progress of my car whilst at BMW Northampton, the report from the technician was precise and well delivered
Service representative was very good keeping me informed etc, but the car's issue was not investigated properly and was going to be handed back to me unfixed. I had to vent my frustration to get the problem investigated properly.
Vehicle was supposed to have complimentary wash and Vaccum, which wasn't done
We feel we know the sales team and they look after us
Wanted to book MOT in but was told no dates available always have it brought into here and had to downgrade and go to in and out for a mot would have much preferred to bring it here if I'm honest
Service and follow up to fix problems with Bluetooth connection & synchronisation to iPhone was fully completed in agreed timescale
The work was completed as promised and on time.
A query I did have post service was resolved very well by Alice
Always very friendly and helpful staff
After the service and MOT I was given a detailed explanation about the state of my car at that time which was positive.
plesent staff did what they said
The people I dealt with were very professional and accomodating.
They completed a maintenance job plus a repair in the time they promised. I was given a quote before the work started.
Well serviced and cleaned
Very helpful and done it on a Saturday which didn't leave me without a car.
Totally efficient service
All works done satisfactorily and in the time quoted
car was recalled for egr and all sorted
The wash and vac was not done to a good standard.
Easy to book, my car was collected on time and returned in a pristine condition. The work was completed satisfactorily.
Did everything required
Great customer service
I was very impressed with the level of after-sales service - Mark French communicated regularly, kept me updated on progress, was very helpful and resolved the issue.
Winter checks and wheels done and very pleased to have car vaccumed
on the service side extremely satisfied, sales is a different issue!
Everything was done
I booked to change all 4 run-flat tires and customer service was awesome. However, I've been in a few times and got my car back in pristine condition post complimentary wash. This time, not so; perhaps because it was dirty to begin with?
Service was dealt with at agreed time and on time
Front of house staff and little video your get telling you what the problem and fix is
IT WENT TO THE AGRRED TIMESCALE PLAN
Trying to get a vehicle booked in is a challenge, especially if you need a courtesy car. The Valet forgot to clean the boot space which is dissapointing.
I appreciated that on establishing my vehicle needed two new tyres in addition to my service that a slight discount was offered to lessen the pain!
Wollaston were very friendly; easy to deal with; accommodating and the work was completed on time; Only suggestion for improvement is that the car cleaner could do a little better.
They were brilliant, very communicative and the service given was first class.
Also completed my mot whilst I waited and washed my car.
I have been impressed with the customer service every time I've been for each of my cars
I would have given five stars, but the car wash staff let you down for the second time, by not cleaning properly! First occasion the alloy wheels were still dirty in places and on the most recent visit, they left all four inner door sills filthy!
Pick new x3 up next Monday.
Very convenient logistics and excellent comms.
It was an end of Warrenty check, this revealed a weaping differential, subsequent inspection revealed no cause for alarm
happy to provide a courtesy car when mine would not be returned in time
premises feels tired, cramped, not fit for purpose & doesn't convey the same style & calibre of the brand. service side of the business is good to deal with, the sales side is not... did not get reply to messages so bought vehicle from another dealer
Staff are really helpful and go that extra mile to ensure service to the customer is the best it can be.
Sapphire was excellent and managed to negotiate a deal with BMW for a free repair. I paid the labour.
Generally Woollaston Motors provide an effective service
Service was good & lunch provided while I waited.
All work completed on time and to a high standard keeping me informed of progress as regular points during the two days the car was off the road.
All delivered on time and great comma by text to let me know all done and dusted as I was stuck in meetings and asked to be texted. Refreshing to be listened to.
being a little petty but when you clean cars with dirty clothes it leaves streaks; more noticeable on the windows. Realise this is a 'free' service however free should not mean poor. Especially when you are dealing with expensive customer cars
bmw said that i needed 2 new tyres at £130 each, i said that i found the same tyre at £ 78.00 locally and that bmw website said that you would price match if found, i pointed this out but the lady i spoke to said there is nothing that could be done.
No problems at all they told me how long it would take and that was fine as I was waiting.
I'm happy with the overall service at Wollaston motors but will not return due to the ludicrous BMW 'policies' or as they are more commonly known money makers
Dud what was asked,kept me informed
I refer to my first comment.
Difficult to justify the cost against using an independent service centre.
I mentioned the battery was low but, on collection, realized nothing was done. Carl explained why - understandable but not told before my lift had left the site. Had to take in next day for recharge. Poor vacuum interior. Not notified when car ready
Always friendly and efficient.
I was happy with the service right up until I went to pick up my car. I dealt with a really helpful lady who asked a male colleague to drive my car round. I then waited nearly 15 minutes for my car and when I got in it smelled badly of cigarettes.
Alice In Service Reception gave an exceptional service, updating me daily on the progress. I couldn't have asked for anything more.
The service chap replaced the dust caps which was very well observed and a clear sign that he was particularly about his job.
Very easy and efficient
Dan and Alice ensured that everything was prepared. They focussed on me and my requirements
Poor wash after service
Fixed all the issues
Very attentive staff
Everything was done well but it was more expensive than I was expecting. This car is 8 yrs old and, historically, BMW servicing was discounted if the car was 4 yrs or older, I believe. No discount appears to have been applied on this occasion.
Emily and Sapphire were a great help and providing me everything I needed.
Because after only a few months, I was charged nearly £300 for a service so call 2 years service, but it is not 2 years after I bought it, it is 2 years after it left the factory, I have to laugh.
Staff were great, car looked after well
Always helpful and I've never had any issues with them in all the years I have had a cars with Wollaston.
Car delivery and collection, service and video health check all extremely helpful.
Particularly liked and found useful the video
AS ABOVE FROM SIMON RICHARDSON , THE SALES MAN TO CUSTOMER SERVICES
Nothing to say but excellent in all aspects
Spot in service from booking to service on day completed in time as advised
George is a credit to Wollaston!
No problem with Wollastons though I would suggest that if someone books a car in for a recall they see if there is anything in the BMW database? I don't know if this was undertaken or not
Jasmine was very helpful as was Adam
Very Satisfied with the staff and the time they put in showing me around the car.
Have bought several cars from Wollaston, and Richard Rhodes in particular, and the service has always been helpful and not at all pushy.
Again Grant Drage the salesman is a real credit to your brand.
All of our needs were catered for
Due to exceptional service
It was all handled very professionally. The staff are polite, well informed and efficient, the place is neat and tidy and gives a very good impression and things are dealt with in a timely manner
Process was straightforward and well delivered
Great customer service, information very clear and communication on time and when promised. Follow up communication after the car purchase has been appreciated.
Looked after me very well, helpful and went the extra step for me
Adam did a great job - despite the best efforts of the car valeting team (who again had done a dreadful job on the car - like they had on the 8 series). The car was ready / all set up and there were no issues.
As a person who hates the experience of buying new cars, it was a much easier and friendlier experience.
The customer advisor was excellent and went above and beyond and made the experience joyful
Nicole Rowlands at Wollaston BMW worked really hard to secure for me a car that exactly fitted my spec requirements, even responding to emails when on holiday - she really went the 'extra mile' and is a credit to both Wollaston BMW and the brand.
Very happy with whole process. Following test drive bmw were able to lend me a demo car for 24 hours so I could try out the car and show my partner. Once I had identified the car I wanted able to get very quickly and at what I felt was a fair price
I've given 5 stars due to the level of service, but the guys are aware that the car wasnt quite in the condition it should have been when we picked it up. They have dealt with this though and we are very happy overall.
George was very helpful and informative, he went above and beyond to help us chose and order our car and kept us completely up to date during the process.
Same salesman as four years ago and same excellent handover
Overall service provided has been excellent & my main contact, George has consistently provided excellent customer service throughout my buying experience
Nothing was to much trouble,for Grant Drage. He was very professional with good product knowledge
1st time I've purchased a Brand new Car - over the past 10 years have bought from Wollaston Used - George Welsford was very helpful in structuring a deal that worked and sourcing a car that met my required specification.
Really great attention and prompt courteous service from Richard Rhodes at Wollaston Knowledge about the product ( X7)
I did not drive the car from this dealership and was a little uncertain about a few facts about the actual car until it was delivered