I have had both BMW and Minis from Wollaston Motors and service generally good.

The Service, on the day, was excellent insomuch that my vehicle was collected from my home address and returned later that day after receiving a service and a newly fitted switch under recall. The valeting was also superb, it looked like new.

Everything done as promised

No Problems, service carried out as requested.

Everything was ready as arranged.

Very friendly, always updating you and even got a complementary wash

Good service

Easy process and booking available for the day I requested.

Great communication, pleasant staff

Great service from Emily Rimmer

Everything was checked with a full inspection and some recommendations were offered that i can now schedule at a time that suits me. And my car was cleaned!

I was extremely happy with the service I received. Very helpful and friendly.

Whole experience was very good

Everything was explained to me as well as being able to sit & wait including liquid refreshment.

Quick and easy

Video report of your vehicle is good as you get informed of good and potential bad news of the state of your vehicle which is a nice touch.

Great Brand Great Cars Great Staff Great Dealership

Super efficient staff, very professional and the technician solved an irritating buzzing noise coming from the dashboard that has been bugging me for months!

Vehicle drop-off and collection processes very smooth and COVID-19 compliant. Excellent video from service team on car on completion and very professional customer service throughout.

All good as expected.

Always extremely good. A few issues years ago but more recently top class

As above

as above

Very good considering cover restrictions. Efficient from start to finish and the extended waiting room was a bonus with attentive staff for drinks. All very clean.

It's always the same at Wollaston five star service

Issue sorted satisfactorily. Good communication and updates from customer care.

Very friendly

Very informative and helpful

All dealing with your staff were excellent

They are the best

I know my car will be properly cared for and pick up , delivery is perfect for me

Brilliant , dropped the vehicle of and was contacted an hour later to say they would replace the faulty parts under warranty.

I have been a customer of this dealership for a period in excess of 40 years. Purchasing vehicles and the servicing of the same. All good to date.

Great service! Always kept informed, friendly team and the complimentary car wash was much appreciated.

They booked me in at very short notice and even sent me video of the work they had completed on the car.

Great staff great service

I was greeted straight away and the COVID requirements were clear and appropriate. I was kept up to date with progress and the work was completed in the time promised

Very courteous and helpful staff. Job well done, and a lovely clean car was returned to me.

Previous answer refers I can't fault any of the service received over many years

The team are very ingormative, always get back to you in good time and are very understanding.

the work was done well

Completely isn't a strong enough word! My car was professionally dealt with from start to finish, loved the video health check and got my car back exceptionally clean in and out, very pleased and looking forward to my next experience

Service was completed within the time I was told including a complimentary clean.

Again, great contact - friendly and helpful advisor.

Tayla has looked after my car and myself through out and very patiently

Service was made with simplicity

Top service, with a smile. What else do you want.

Emily was very helpful, pleasant, efficient and a pleasure to deal with. My car was needed a number of times to complete the work and she made the arrangements in a way that avoided any inconvenience to me. She also kept me regularly updated.

No problems at all.

Fantastic help, really glad to have them helping with all of the issues I have experienced.

Keely was extremely helpful and efficient

Service was as expected.

The service was carried out promptly and without any complications. The cost could be improved.

All went 100%. Keely on service reception was excellent.

All works carried out to a good standard

Friendly staff, during difficult times the area was fully safe. And they always think of their customers

I rate my experience with Wollaston Motors 5 star, as usual.

Very satisfied

Couldn't find fault

I was very impressed by the Covid-19 arrangements set up by Wollaston Motors and I felt completely safe whilst on the premises. As usual, the Service team were very helpful and friendly. David Tremeer (I delivered the vehicle).

As stated above, Mike York and his team are very professional and friendly and are managing Covid as I would expect of BMW.

Prompt service, COVID safe.

I was looked after from start to finish. My wellbeing and that of others was most important in these very strange times whilst waiting.

Have been a customer for many years now and know that I can rely on a quality job every time

Very satisfied. Max Cruttwell definitely went out of his way to help.

Even in strange situations I was treated very well

Thought my service plan covered item that required changing

Tayla kept me informed day by day with progress. She was polite and friendly.

Easy to contact and book appointment. Complementary clean inside & out was also good.

no issues, good communications, fault resolved

Tayla was helpful, friendly and communicated regularly. Only opportunity for improvement was to offer up more detail on the problem with my car from email 1 rather than me needing to ask again. The small details were all handled well. Thank you

Very accommodating and helpful

Again, very good service throughout

Proactive recall

They give the car thorough check and show you on a video walk through which as an engineers shows total confidence in work ethic and the staff carrying out the work .

Please see response in above question.

I always receive great service at Wollaston Motors although the cost for the service seems a bit excessive.

As above.

All carried out to my satisfaction

See previous answer

As above

Excellent service from booking the service to the quality of the service to the collection of my vehicle when the service was completed.

Superb service

Knowing that my car has been serviced and checked by someone who knows these vehicles inside and out is a reassuring feeling.

Quick, easy and got w nice little discount

it was good

Max Cruxwell went that extra mile when I decided to purchase my X3 , He gave sound advice and throughly explaned all areas . BRILLIANT CUSTOMER CARE !

Needed a replacement cover for boot area, after initial discussion and sourcing of cover - a replacement was fitted under warranty

Great service attention from service and sales

Work done to time

The issue was resolved quickly and professionally, I was kept up to speed with what was happening, easy drop off and collection

Love the video inspection and complementary car wash

As I said overall I was very happy with the service.

Good customer service

Always efficient and helpful. Covid-19 processes all good - felt safe

Efficient pleasant and job done in timely manner. Service video is helpful.

They did what they were supposed to

Friendly and professional

Polite, efficient, trusted service partner. Car was delivered back early in a C-19 safe manner.

The service advisor Tayla was superb, helpful, clear and courteous. I had an issue with the cars alarm system and wollastons Northampton dealership eventually fixed the issue after keeping the car for a week to make sure the fault was finally fixed.

Service and MOT carried out without issues. Friendly staff to explain the process.

The winter check up was very good and the video was great

Happy with service especially the cleaning as the chap found my purse that had been missing for 12months & I'd searched the car so he was thorough ??

Everything like clockwork

Always treated like a valued customer

Customer Service went above and beyond my expectations

Keely, contacted me and informed me of car ready for collection in a very courteous way

Friendly and efficient

Efficient and friendly. Professional service.

Always do what you say price is competitive you know getting a good service Staff helpful and friendly

Heidi handled my booking with professionalism and a greatly appreciated smile at this current time!

Car seems to be working ok

Luke Deas was brilliant, again, taking my car home to check out the headlight dimming function. The lady on the service desk (can't remember her name sorry) was also great keeping me informed at all times Great service

Both Richard And David kept me informed on how and when my new car would be delivered and on delivery were so helpful with helping me get to know my new car

Went perfectly - no problems

The company is well organised. Even under this COVID-19 period, the company has managed to deal with all its customers with a higher standard of service. Any time I got to the office I was received very well by who ever attended to me.

It was a great experience, easy, clear and quick

Timely, easy to keep track and complete the relevant documents for Richard, and he was thorough in explanations over the phone, sharing information and videos ready for the handover.

I was very impressed with the facilities, the friendly staff and the service they provided me. They made sure I was happy with the car before leaving, including a thorough walk-around and a detailed overview of all of the driver controls, etc.

I got the car at a very good price, with low APR on the PCP deal. The customer service from George Wellsford at Woolaston BMW was excellent. He delivered the car to my home address and even came back out again later to polish out a scratch we noticed

I was kept up to date with all the all sales process, it went smoothly.

Friendly and informed advice. Personal delivery of the new vehicle

Great communication. Helpful and friendly (not pushy). Smooth experience

Of the highest quality, smooth given the difficult COVID circumstances and supportive

The experience with the local dealership and my sales representative was excellent. Sales approach, communication and customer service despite some manufacture and delivery timing issues were very good.

they all have time for you

George was very helpful and very easy to deal with thank you!

We were informed throughout of the progress of the sale and given useful information

No problems

Adam Jepson was great from start to finish when handling my purchase. Even when presented with a few issues at handover he was great at getting sorted. The valeters need replacing would be my only comment.

The team at Wollaston made the purchase effortless and very efficient and answered and resolved any questions and queries along the way

See previous

Kept up to date all the way through and nothing to much trouble for Richard great guy

Just an amazing experience.

Despite Covid restrictions, the remote buying experience worked very well. Jim Turney and Jason Bell made were very attentive, knowledgeable, professional and friendly.