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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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ENJOY AN ADDITIONAL £1,000 DEPOSIT CONTRIBUTION*

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Enjoy £1000 from Wollaston BMW.

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THE NEW BMW X5

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INTRODUCING… THE 8

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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BMW i8 Roadster

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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BMW Summer Event

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New Car Sales Manager
  • Department Sales

Adam Jeyes

New Car Sales Manager
  • Department Sales

Mike Cantillon

New Car Sales Manager
  • Department Sales

Max Cruttwell

Used Car Sales Manager
  • Department Sales

Pete White

Used Car Sales Manager
  • Department Sales

Michael York

Service Manager
  • Department Aftersales

Hannah Clouting

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Denis Kudasev

New BMW Product Specialist
  • Department Sales

George Welsford

New BMW Product Specialist
  • Department Sales

Richard Rhodes

New BMW Product Specialist
  • Department Sales

Ed Boje

New BMW Product Specialist
  • Department Sales

Katie York

BMW Genius

Roger Greenwood

Used BMW Product Specialist
  • Department Sales

Grant Drage

Used BMW Product Specialist
  • Department Sales

Prem Dawett

Used BMW Product Specialist
  • Department Sales

Mark French

Used BMW Product Specialist
  • Department Sales

Paul Jones

Used BMW Product Specialist
  • Department Sales

Jim Turney

Used BMW Product Specialist
  • Department Sales

Alice Flower

BMW Service Advisor
  • Department Aftersales

Carl Chambers

BMW Service Advisor
  • Department Aftersales

Davinder Aujla

BMW Service Advisor
  • Department Aftersales

Emily Rimmer

BMW Service Advisor
  • Department Aftersales

Kelly Masters

BMW Service Advisor
  • Department Aftersales

Matthew Wilson

Group Financial Controller

Jonathan Martin

Group Vehicle Stock and Buying Manager

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Whilst buying the car I was told an 'approved used' must have a BMW service history, later discovered that this is not true. You don't answer the phone. I was directed to BMW assist and told they would help, only to be directed back to the branch.

Service

a pleasure to have my BMW serviced by a great team

Service

Customer service and updates given by the new mobile app.

Service

Carl is extremely helpful and goes above and beyond to ensure my needs are exceeded

Service

Garage has to be restricted on using the car on public roads to prevent any further inappropriate use, I may use another dealer next service to get a balanced view of the BMW service network, they also unplugged the dash cam. and did not reconnect it

Service

MY car hasn't actually reached the Wollaston destination for a check yet due to the failings of BMW GB support.

Service

The job was well done and a fault pointed out for me to sort

Service

Nice reception by everybody and courteous people. But I still have an issue with the car which I can't understand

Service

Good telephone manner

Service

As to be expected, this is a service by an authorised dealer. The servixe is great

Service

Dealt with in a polite and professional manner and any additional work was advised and quoted for for approval.

Service

Wollaston is an excellent dealership which I have been going to now for 9 years. They always work hard to ensure you are seen as a valued customer whether bringing your car in for service or window shopping for your next.

Service

Polite and friendly staff.

Service

Only issue was lack of bookings available due to being busy with recalls

Service

Great customer service experience

Service

Stress free, first service carried out.

Service

Didn't need brake fluid as done last time. Service interval on car however showed this still needed doing whereas the receipt from Synter & what you can see on your system clearly states it was done. Wollaston would not reset service prompt. I did it

Service

Booked in for what turned out to be a brake service, but mentioned that there was a rattle coming from the exhaust system. It was convenient to wait whilst the service was carried out after 2hours a member of staff appaered with a cash sale invoice

Service

Done what was needed

Service

After weeks of confusion over what recall work was needed to be done, special thanks should go to Holly for working out what was needed and booking in at very short notice, then also thanks to Alice for getting all the issues sorted on the day.

Service

I asked for rear discs and pads to be changed at an agreed price of £309, they never changed the discs only pads and told me the discs didn`t need changing yet 9,000 mile previously the dealer insisted that the discs badly scored they needed to be.

Service

As above.

Service

They like to NOT admit that they did something wrong.

Service

Car was turned around quickly and cleaned.

Service

Customer Service Staff were excellent, Car was repaired on time, under warranty and valeted.

Service

Good team always friendly and helpful.

Service

I liked the video of the tyre and brake checking process but I would have liked a bit more time information on what else was done. Perhaps a detailed print out of what else was done.

Service

Communications were good and all staff we dealt with were very pleasant and welcoming

Service

Very satisfied and considering my late reference to needing some minor bodywork attending to, a very swift and totally unexpected response by the body shop. Well done.

Service

Excellent Customer service

Service

Excellent service, especially from Carl.

Service

Although I still had to pay quite a substantial bill for the labour to fit the parts, the reduction in the overall cost was quite substantial due to the BMW act of goodwill.

Service

From dropping off my vehicle to collection the whole process was so easy and I was kept up to date whilst my vehicle was in Wollaston.

Service

Every thing was handled in an efficient manner.

Service

The men that pick up the car from my home are great and always call me first and turn up when they say. Holly at the service desk was great. The departments letting you down are the Parts and Tyres - They have no idea about customer service.

Service

Service was completed quickly, car cleaned and I was able to have a drink and do some work while I waited. It's just the fact the tyres had to be replaced so quickly adn the quoted price was £100 more than the same tyres at halfords.

Service

Not withstanding my comments above I was very satisfied by my experience. Re the above experience as I understand it the problem would be with BMW, not Wollaston.

Service

Issue could not be resolved in the day.

Service

Bob & the Wollaston team were very helpful and supportive throughout the purchase process. Any queries were addressed promptly and communication was excellent.

Service

Overall the dealer offers good customer service

Service

I had to wait over 3 weeks from the time of booking to get an appointment for my service

Service

They got my name wrong

Service

My partner and new born took our car in and everyone that walked passed offered her drinks and to check everything was ok including the tech by taking the car on last minute and giving us a courtesy car

Service

All completed very quickly and efficiently

Service

The car was serviced and valeted and whist this was going on,I had a coffee and a complementary breakfast.

Service

It would have been 5 stars, but unfortunately I was totally disappointed with the standard of the car wash. The car was clean but the whole of the paint work was covered in swirl marks which I'm now going have to polish out.

Service

Well managed and informative

Service

Prompt and helpful service with significant discount

Service

x

Service

Comfortable waiting area. Car tyres fitted in predicted time.

Service

Never informed me MOT ran out on 2 occasions .very poor after sales.

Service

I was told I would have to wait a month and a half for a booking as I needed a courtesy car (which should be of a similar standard as my vehicle) when I arrived I was told I would be given a 1 series (not exactly the same as the 7 series I came in)

Service

Couldn't be better.

Service

Car dropped off at 8 am, was told it would be ready for 5:30 pm. Was contacted to say it would not be available until 5:45 pm when arrived was told to wait. At 6;15 pm I approached service desk and was told it was ready.

Service

Satisfied with everything except had to wait about four weeks for an appointment.

Service

Once the car was actually at the dealership, then the whole customer service experience was very good. However, this was let down by a lengthy, difficult booking-in process (and where appointment lead times of 4 - 5 weeks are simply not acceptable).

Service

Service was fine but I needed to return in order for my car's service record to be updated.

Service

When I collected my car after repair I was told it was ready over the phone at 5.10pm. I arrived to pick it up are 5.40 but had to wait 35 minutes because I was told the car was getting its complimentary wash. However, it clearly hadn't been washed!

Service

The Staff are always very welcoming and polite and keep you fully informed at all times and it is always very nice to drive home in a very clean car inside & out.

Service

Would have been Completely if the parking light had been changed - this requirement was visible on the dashboard when switching the ignition on.

Service

Got phone calls , texts to keep me informed of the progress

Service

My car was very well looked after but I didn't feel well treated. Lots of waiting around and refused to look at things which are obviously wrong with my car

Service

in general and overall an excellent service

Service

Outstanding customer service - the best BMW dealership I have used to date

Service

As above and car runs brilliantly after service

Service

There was no exceptional customer service. I didn't feel valued as a customer and my questions weren't adequately addressed.

Service

Service took just over hour very happy

Service

Process was very good. Unconvinced about fault diagnosis.

Service

As above

Service

Customer service levels are improving from where they were 18months ago, I have used a number of BMW garages accross the UK & the communication is not as good as others but is improving

Service

Fully, open, transparent and dealt with my issue professionally

Service

Warranty work completed and on time

Service

Nonissues

Service

Very happy with personnel there - only problem was the wait to collect.

Service

Despite being busy I had a reasonable replacement car while mine was being repaired with no fuss.

Service

Almost perfect but technicians need to remember to set seats back to original positions, plug in dash cams, set auto lights again etc. Appreciate need turning off whilst worked on but annoying when returned and speaking to friends they feel same

Service

The service process was good, once I had the correct day as I first turned up 2 days early, not sure how that happened. I would not recommend buying a car from this dealer as I waited for 30 minutes in the showroom before leaving and buying elsewhere

Service

Excellent service

Service

I would of preferred to have been kept up to date with the time it was taking to finish the service

Service

everything as planned

Service

Pricing wasn't clear as I had taken out a service plan when the car was new. Apparently this wasn't covered for 60k miles but 60k KM so I had to pay for the service after I had come back home. Service plan clearly not worth it if doing 25k per year!

Service

It was a very professional experience overall. All the staff were friendly, polite and helpful.

Service

The servicing was great. However, when I called up a few months ago to query why my car was saying 'Get a service' - yet the mileage was low - it turns out the girl gave me the wrong information. I never got a proper apology.

Service

Service staff couldn't of cared any less

Service

Work completed at the time and in the timescale arranged.

Service

Ed, kept me updated with the delivery of the car, he allowed plenty of time to hand the car over so I did not feel rushed and was able to answer all my questions.

Sales

Took every care to make sure I was fully informed of the progress of my order. Helped me to make the right choice.

Sales

Went very smoothly with Denis as our main support

Sales

Richard Rhodes is excellent and showed patience while I choose the right car

Sales

A pleasant and enjoyable experience with a very knowledgeable and helpful BMW representative.

Sales

Delivery: Bob Thompson was very professional and spent quality time going through the layout of the car and the systems built in. He was friendly,honest and knowledgeable.

Sales

Great service and product

Sales

Delivered on time and helpful thought process

Sales

The process was straightforward and efficient.

Sales

Great experience

Sales

Bob Thompson has been great to deal with. He does what he says he is going to do and is straightforward, professional and pretty efficient at getting things done. I wasn't a particularly easy customer and he handled me very well!

Sales

I m happy with everything.

Sales

Bob has been a very pleasure to deal with from beginning to end, nothing has been too much trouble, at every stage of the process his communication and professionalism have been second to none. It is rare to get this level of personable service.

Sales

George Welsford, gave brilliant customer service from start to finish. Extremely happy with the car and the experience purchasing it. All information was given to me in a timely professional manner. Thank you

Sales

Denis helped us choose our new car, kept us up to date with its progress and was super efficient!