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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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The BMW 5 Series.

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The BMW M4 Competition Coupé and Convertible.

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The BMW X Range. Lead without compromise.

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BMW Plug-In Hybrid Range.

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Your Perfect BMW Couldn't Be Closer.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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THE BMW 1 Series.

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Christmas Opening Hours

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The new BMW M2 CS

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£1,000 Loyalty Offer

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Price Protection in the case of a no-deal Brexit

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THE 1

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The Northampton Half Marathon

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BMW X1 now available on the Motability Scheme

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Enjoy £1000 from Wollaston BMW.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Refer a friend

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New Car Sales Manager
  • Department Sales

Adam Jeyes

Used Car Retail Manager & Motability Specialist
  • Department Sales

Mike Cantillon

New Car Sales Manager
  • Department Sales

Max Cruttwell

Used Car Sales Manager
  • Department Sales

Pete White

Used Car Sales Manager
  • Department Sales

Jason Bell

Used Car Sales Manager

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Christian Diangana

Retail Manager

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All initial problems were resolved and expectations exceeded

Service

The could not be found & it broke down again following day

Service

As promised there was a technician waiting as I arrived to discuss the noise coming from rear

Service

Efficient, informativ, cheery

Service

Level of service was as expected

Service

Fast, efficient and friendly service.

Service

I have asked 3 times about replacement wiper blades and still not received them or a quotation of cost I asked for a picture of the piece of metal supposedly embedded in my tyre, along with information as to whereabouts it was but never received this

Service

Very polite customer service

Service

Bought a second hand car less than three years old. Had several problems requiring rectification.

Service

We bought the car from BMW Hungerford very recently. Northampton is the more known to us. When we heard the cost of the repair was just over £100, we phoned Hungerford & they agreed to pay the bill. Very satisfactory.

Service

Great service and communication by Alice, as soon as my car was ready Alice rang me with an update. On collection of my car I was given a full run down of the work carried out along with a health check printout saying my car was all okay.

Service

Couldn't fault the experience. Everything I asked to be investigated was covered.

Service

Experienced staff and really pleased with the service

Service

Quick and easy - keep it simple.

Service

Although my vehicle was off the road for almost a week i was loaned a courtesy car which enabled me to go on with my daily life.

Service

Very efficient

Service

Everything went according to plan, efficiently and speedily.

Service

Service Team are the best!! It would take too long for me to list all the positives, an exceptional team!

Service

Went above and beyond

Service

A possible clutch problem was fixed.

Service

Nice complimentary breakfast, nice clean xar

Service

I have been a customer for over seven years great customer service.

Service

Based on the above reasons.. I feel that I have been ignored and let down. I am due to have a service on my other car and I now feel very reluctant to take it to Wollaston BMW

Service

Inconvenience of having to change arrangements through no fault of my own.

Service

Everything done on time and according to plan

Service

They were unable to help me with the BMW Connect app on my phone. They did complete my service within a few hours despite having booked it in for a full day appointment, which enabled me to get back to work.

Service

Obviously when the car is out of sight you have no idea how it's treated. when it was brought back the inside had splashes of dirty water and I don't believe car seat covers had been used.

Service

I would have given 5 stars if the seats had been returned to their original positions after the MoT.

Service

Easy to get an appointment. Professional at all times.

Service

The staff had a good attitude and were good mannered.

Service

Good service

Service

efficient, well communicated

Service

Service lady did not even asked if I want a cafe, no one said sorry just excuses . Your staff could be more professional.

Service

The work was completed while I waited, but the only available times on the day I visited were not particularly convenient. An appointment earlier or later in the day would have been preferable

Service

Everything was done in the time frame that they said and also went the extra way to service my car and clean it while it was there

Service

Very disapointed,they put on my invoice that my car was washed and vacuum cleaned But when i Take it it was Dirty without explaining Why

Service

MOT carried out only as service was not required yet

Service

My from winter tyres rubbed; this was fixed but it took a second visit (calls) and I feel that the car should not have been released back to me first time. It did get sorted VERY quickly but I lost use of the car for a few days (fitted on a Friday)

Service

EGR recall. I had to come in TWICE because your website allowed me to book a sit and wait, yet that is not possible. I know this NOW of course. What a waste of my time and yours.

Service

Poor service

Service

I was kept informed as to the progress of my car whilst at BMW Northampton, the report from the technician was precise and well delivered

Service

As above

Service

Service representative was very good keeping me informed etc, but the car's issue was not investigated properly and was going to be handed back to me unfixed. I had to vent my frustration to get the problem investigated properly.

Service

Vehicle was supposed to have complimentary wash and Vaccum, which wasn't done

Service

Very satisfied

Service

We feel we know the sales team and they look after us

Service

Wanted to book MOT in but was told no dates available always have it brought into here and had to downgrade and go to in and out for a mot would have much preferred to bring it here if I'm honest

Service

Service and follow up to fix problems with Bluetooth connection & synchronisation to iPhone was fully completed in agreed timescale

Service

The work was completed as promised and on time.

Service

A query I did have post service was resolved very well by Alice

Service

Always very friendly and helpful staff

Service

After the service and MOT I was given a detailed explanation about the state of my car at that time which was positive.

Service

plesent staff did what they said

Service

The people I dealt with were very professional and accomodating.

Service

They completed a maintenance job plus a repair in the time they promised. I was given a quote before the work started.

Service

Well serviced and cleaned

Service

Very helpful and done it on a Saturday which didn't leave me without a car.

Service

Totally efficient service

Service

All works done satisfactorily and in the time quoted

Service

car was recalled for egr and all sorted

Service

The wash and vac was not done to a good standard.

Service

Easy to book, my car was collected on time and returned in a pristine condition. The work was completed satisfactorily.

Service

Did everything required

Service

Great customer service

Service

I was very impressed with the level of after-sales service - Mark French communicated regularly, kept me updated on progress, was very helpful and resolved the issue.

Service

Winter checks and wheels done and very pleased to have car vaccumed

Service

on the service side extremely satisfied, sales is a different issue!

Service

Everything was done

Service

I booked to change all 4 run-flat tires and customer service was awesome. However, I've been in a few times and got my car back in pristine condition post complimentary wash. This time, not so; perhaps because it was dirty to begin with?

Service

Service was dealt with at agreed time and on time

Service

Tremendous service

Service

Front of house staff and little video your get telling you what the problem and fix is

Service

IT WENT TO THE AGRRED TIMESCALE PLAN

Service

Trying to get a vehicle booked in is a challenge, especially if you need a courtesy car. The Valet forgot to clean the boot space which is dissapointing.

Service

I appreciated that on establishing my vehicle needed two new tyres in addition to my service that a slight discount was offered to lessen the pain!

Service

Wollaston were very friendly; easy to deal with; accommodating and the work was completed on time; Only suggestion for improvement is that the car cleaner could do a little better.

Service

They were brilliant, very communicative and the service given was first class.

Service

Also completed my mot whilst I waited and washed my car.

Service

I have been impressed with the customer service every time I've been for each of my cars

Service

I would have given five stars, but the car wash staff let you down for the second time, by not cleaning properly! First occasion the alloy wheels were still dirty in places and on the most recent visit, they left all four inner door sills filthy!

Service

Pick new x3 up next Monday.

Service

Very convenient logistics and excellent comms.

Service

It was an end of Warrenty check, this revealed a weaping differential, subsequent inspection revealed no cause for alarm

Service

happy to provide a courtesy car when mine would not be returned in time

Service

premises feels tired, cramped, not fit for purpose & doesn't convey the same style & calibre of the brand. service side of the business is good to deal with, the sales side is not... did not get reply to messages so bought vehicle from another dealer

Service

Staff are really helpful and go that extra mile to ensure service to the customer is the best it can be.

Service

Sapphire was excellent and managed to negotiate a deal with BMW for a free repair. I paid the labour.

Service

Generally Woollaston Motors provide an effective service

Service

Service was good & lunch provided while I waited.

Service

See above

Service

All work completed on time and to a high standard keeping me informed of progress as regular points during the two days the car was off the road.

Service

All delivered on time and great comma by text to let me know all done and dusted as I was stuck in meetings and asked to be texted. Refreshing to be listened to.

Service

being a little petty but when you clean cars with dirty clothes it leaves streaks; more noticeable on the windows. Realise this is a 'free' service however free should not mean poor. Especially when you are dealing with expensive customer cars

Service

bmw said that i needed 2 new tyres at £130 each, i said that i found the same tyre at £ 78.00 locally and that bmw website said that you would price match if found, i pointed this out but the lady i spoke to said there is nothing that could be done.

Service

No problems at all they told me how long it would take and that was fine as I was waiting.

Service

I'm happy with the overall service at Wollaston motors but will not return due to the ludicrous BMW 'policies' or as they are more commonly known money makers

Service

Very prompt

Service

Dud what was asked,kept me informed

Service

I refer to my first comment.

Service

Difficult to justify the cost against using an independent service centre.

Service

I mentioned the battery was low but, on collection, realized nothing was done. Carl explained why - understandable but not told before my lift had left the site. Had to take in next day for recharge. Poor vacuum interior. Not notified when car ready

Service

Always friendly and efficient.

Service

I was happy with the service right up until I went to pick up my car. I dealt with a really helpful lady who asked a male colleague to drive my car round. I then waited nearly 15 minutes for my car and when I got in it smelled badly of cigarettes.

Service

Alice In Service Reception gave an exceptional service, updating me daily on the progress. I couldn't have asked for anything more.

Service

The service chap replaced the dust caps which was very well observed and a clear sign that he was particularly about his job.

Service

Very easy and efficient

Service

Dan and Alice ensured that everything was prepared. They focussed on me and my requirements

Service

Poor wash after service

Service

Fixed all the issues

Service

Very attentive staff

Service

Everything was done well but it was more expensive than I was expecting. This car is 8 yrs old and, historically, BMW servicing was discounted if the car was 4 yrs or older, I believe. No discount appears to have been applied on this occasion.

Service

Emily and Sapphire were a great help and providing me everything I needed.

Service

Because after only a few months, I was charged nearly £300 for a service so call 2 years service, but it is not 2 years after I bought it, it is 2 years after it left the factory, I have to laugh.

Service

Staff were great, car looked after well

Service

Always helpful and I've never had any issues with them in all the years I have had a cars with Wollaston.

Service

Car delivery and collection, service and video health check all extremely helpful.

Service

Particularly liked and found useful the video

Service

AS ABOVE FROM SIMON RICHARDSON , THE SALES MAN TO CUSTOMER SERVICES

Service

Nothing to say but excellent in all aspects

Service

Spot in service from booking to service on day completed in time as advised

Service

George is a credit to Wollaston!

Service

No problem with Wollastons though I would suggest that if someone books a car in for a recall they see if there is anything in the BMW database? I don't know if this was undertaken or not

Service

Jasmine was very helpful as was Adam

Service

Very Satisfied with the staff and the time they put in showing me around the car.

Sales

Have bought several cars from Wollaston, and Richard Rhodes in particular, and the service has always been helpful and not at all pushy.

Sales

Again Grant Drage the salesman is a real credit to your brand.

Sales

All of our needs were catered for

Sales

Due to exceptional service

Sales

It was all handled very professionally. The staff are polite, well informed and efficient, the place is neat and tidy and gives a very good impression and things are dealt with in a timely manner

Sales

Good experience

Sales

Process was straightforward and well delivered

Sales

Easy process

Sales

Great customer service, information very clear and communication on time and when promised. Follow up communication after the car purchase has been appreciated.

Sales

Looked after me very well, helpful and went the extra step for me

Sales

Adam did a great job - despite the best efforts of the car valeting team (who again had done a dreadful job on the car - like they had on the 8 series). The car was ready / all set up and there were no issues.

Sales

As a person who hates the experience of buying new cars, it was a much easier and friendlier experience.

Sales

The customer advisor was excellent and went above and beyond and made the experience joyful

Sales

Nicole Rowlands at Wollaston BMW worked really hard to secure for me a car that exactly fitted my spec requirements, even responding to emails when on holiday - she really went the 'extra mile' and is a credit to both Wollaston BMW and the brand.

Sales

Very happy with whole process. Following test drive bmw were able to lend me a demo car for 24 hours so I could try out the car and show my partner. Once I had identified the car I wanted able to get very quickly and at what I felt was a fair price

Sales

I've given 5 stars due to the level of service, but the guys are aware that the car wasnt quite in the condition it should have been when we picked it up. They have dealt with this though and we are very happy overall.

Sales

George was very helpful and informative, he went above and beyond to help us chose and order our car and kept us completely up to date during the process.

Sales

Same salesman as four years ago and same excellent handover

Sales

Overall service provided has been excellent & my main contact, George has consistently provided excellent customer service throughout my buying experience

Sales

Nothing was to much trouble,for Grant Drage. He was very professional with good product knowledge

Sales

1st time I've purchased a Brand new Car - over the past 10 years have bought from Wollaston Used - George Welsford was very helpful in structuring a deal that worked and sourcing a car that met my required specification.

Sales

Really great attention and prompt courteous service from Richard Rhodes at Wollaston Knowledge about the product ( X7)

Sales

I did not drive the car from this dealership and was a little uncertain about a few facts about the actual car until it was delivered