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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Phoned in one day and they fitted me in the next day and that was really helpful.

Service

No issues to report

Service

No problems.

Service

No issues at all

Service

Explained everything that was happening

Service

Job done well with good feedback.

Service

Brilliant team, couldn't do enough to help

Service

The service was carried out along with a health check video

Service

Very easy to book, professional service, always very polite. Overall very happy with a service at Northampton branch. Of course, I will recommend your services to my friends. Thank you.

Service

As usual the service department were polite and friendly, showing genuine warmth and concern regarding my booking which underlines that you are more than just a number on their booking system. I was kept informed all the way!

Service

Did what it said on tin

Service

The appointment was straightforward, l used the pick up and return service which worked very well. The car was cleaned inside and outside very well. All the work was done as requested. I have to say well done Woollaston Northampton.

Service

Excellent customer service all round, Very helpful staff, Excellent manners on the phone and they are happy to listen and help.

Service

Timely and efficient service. A know fault diagnosed and fixed in the one day.

Service

Very professional. No oily marks left in my car after service. Good car wash after.

Service

I arrived in the morning unannounced with a problem which was quickly looked at and Service booked the car in and sorted the issue the same day. Excellent service!

Service

Staff welcoming and efficient

Service

Job completed in time as promised. Video sent to me showing how mechanic checked the safety of my vehicle. Car washed and vacuumed.

Service

Service done in a very professional manner. Staff brilliant. Polite. Couldn't do enough for us. Service good value. Would highly recommend

Service

Excellent service

Service

Very efficient service

Service

Warm welcome, polite staff, efficient service

Service

Great communication from Keely. I thought the valet inside and outside was excellent and it really put a smile on my face seeing the soft top roof so clean. I loved the sweets too and the online service video which was incredibly useful.

Service

Great customer service and engagement throughout the process.

Service

Totally satisfied.

Service

I was satisfied

Service

Wollaston willingly looked at car problem urgently on a Saturday afternoon, brought forward pre booked repair appointment, resolved problem under terms of warranty.

Service

Done at a time that suits, good facilities to work and ready before I expected. Also good value.

Service

Service side great no problems.

Service

Work was done to schedule.

Service

Because with other makes of car's we have had and other garages doing the service, on the way back home i always felt thet something wasn't right. With Wollaston Motors always felt the car feels better than ever and felt that every thing was done.

Service

All good.

Service

They were very good and will be returning,

Service

Great team

Service

Did everything well and timely

Service

Always good

Service

Everyone done as requested

Service

Efficient, great customer service.

Service

Top stuff

Service

Good communication and service.

Service

My car was given its MOT and all went well

Service

Very good customer service from all concerned. Probably the best I have had from Wollaston BMW despite the pandemic.

Service

Keeped me informed

Service

Could not get better service than that offered by Wollaston

Service

Such good service. Keenly dealt with everything in a friendly, engaging and professional manner. Couldn't have hoped for more.

Service

A problem free pleasant experience

Service

Emily was very helpful and communicative, always got back to me promptly with clear information

Service

Friendly staff and efficient service

Service

Good friendly service well looked after

Service

Great reception knowledgeable and friendly staff, made you feel that you were the most important person in the showroom

Service

The level of customer service delivered by Emily was excellent, assisting me with additional information and arranging for a quote and subsequent fitting of tyres at short notice.

Service

Very professional and efficient but friendly team who explained what the service involved and cost. Work was completed faster than expected while I waited. Love the vehicle inspection video. Car had been beautifully cleaned when handed back.

Service

Was given a beautiful courtesy car while you did my repairs

Service

Highly efficient professional experience. Very well done to all staff involved!

Service

All aspects of the service were handled very professionally

Service

The whole experience was easy, from the initial phone call to picking up the car on completion of the work. I was always met with a smile, and as an added bonus had my car cleaned.

Service

Always efficient and friendly team

Service

Always good

Service

Absolutely amazing..

Service

Excellent service

Service

Simple and efficient system

Service

While you wait very good. Everything clearly explained. Polite and efficient.

Service

Fantastic service, from booking in my car, dropping off and collecting.

Service

I was unable to collect my car on the day and actually ended up collecting 5 days later! It wasn't an issue though and I wasn't made to feel I was an inconvenience.

Service

Service very thorough and carefully recorded.

Service

They fitted me in at short notice, kept me informed and resolved the problem.

Service

Friendly excellent experience

Service

Very good customer service

Service

Reasonable price charged and cleaned the car

Service

Always get great service.

Service

Friendly and capable team. Service completed on time and car valeted to an excellent standard which was very much appreciated.

Service

Sorted car and gave feedback on other problems

Service

Car was completed on time with a valet

Service

The service process was outstanding.

Service

Very smooth

Service

The job was not as big as I was expecting. So they were honest and told me that they didn't have to do so much work on my car

Service

Could not have been any better

Service

Excellent servicr

Service

The work was completed within the specified time.

Service

Anthony Murphy arranged our test drives quickly and even helped us buy a car we hadn't even considered. There was no pressure and we were kept up to date throughout the process.

Sales

Nothing to complain about whatsoever

Sales

Very good experience the handover was quick and efficient and the Denis came in to do the handover which was above and beyond customer service. Paperwork was straightforward even if electronic signatures proves awkward to do on screen

Sales

I was very pleased with the experience

Sales

Very satisfactory handling by the BMW Centre

Sales

Been a customer of Wollaston BMW for over 10 Years

Sales

Always customer facing , keep us up to date with the order process , and always call back if / when we have questions

Sales

Anthony was a pleasure to deal with and dealt quickly and professionally with any questions and issues

Sales

Adam Jepsom was exceptional in attention to customer and detail.

Sales

Customer care was very good. Was offered a test drive before my purchase which was very good for my experience.

Sales

I was kept informed throughout the process

Sales

Smiles all round

Sales

Very clear discussions, fast delivery and regular communication

Sales

Car delivered sooner than expected

Sales

As in question one very helpful staff explained all I wanted to know plus stuff I didn't think I needed to know !

Sales

Kept updated all the way

Sales

Delighted with my X3 moreso than my original plan for a 3 series touring

Sales

A thorough service, didn't feel like a sales pitch , made effort to listen to what I wanted and adjusted plans so meeting met my timings. Then once car ordered, I was kept informed on what to expect next and when.

Sales

Richard was really helpful all the way through always polite and professional. I never felt 'pushed' into a sale which I have sometimes felt from other retailers. Richard also organised a test drive prior to the purchase.

Sales

Easy on line purchase, no test drive. Relied on reviews such as Tony Dron