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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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Price Protection in the case of a no-deal Brexit

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THE 1

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The Northampton Half Marathon

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BMW X1 now available on the Motability Scheme

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Enjoy £1000 from Wollaston BMW.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Your perfect BMW couldn't be closer

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New Car Sales Manager
  • Department Sales

Adam Jeyes

New Car Sales Manager & Motability Specialist
  • Department Sales

Mike Cantillon

New Car Sales Manager
  • Department Sales

Max Cruttwell

Used Car Sales Manager
  • Department Sales

Pete White

Used Car Sales Manager
  • Department Sales

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Matthew Wilson

Group Financial Controller

Jonathan Martin

Group Vehicle Stock and Buying Manager

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and efficient

Service

my car and myself looked after very well.

Service

Kept me informed all the time they had car

Service

Efficiently dealt with my car but also booked my Parent's car on the same day when my Mother asked about a fault on her 1 series so we didn't have to come another day as well. Much appreciated as we live 30 mins away.

Service

Good customer service and very helpful.

Service

Immediate resolution of issue.

Service

Davinder delivered a fantastic customer journey from start to finish

Service

NIL

Service

Feedback comprehensive, in person plus the video etc

Service

Davinder is excellent and keeps me updated on a regular basis and definitely goes out of his way to ensure a great service, thank you very much

Service

They did a great job

Service

Brake replaced perfectly they also spotted a spigot was missing on one of the wheel.

Service

Nice helpful friendly people

Service

The price used to include a proper cleaning of the vehicle inside and out and although I was offered this option and accepted it, it was a very poor result.

Service

Good service

Service

Service completed to a high standard and ready for collection well ahead of agreed time. Professional and friendly staff.

Service

I really cannot think of anything that needs improvement and must add that the breakfast service is genius and was very much appreciated

Service

Everything ok

Service

The job was carried out within the time indicated

Service

Quite honestly would not look to go anywhere else.

Service

On-line it suggested I needed a service, but then when I can in I was told I only needed an MOT which was great, but why did it take almost 3 hrs to carry out an MOT???

Service

total overall service was excellent

Service

End to end satisfaction from booking to collection.

Service

Brilliant Love the video which is sent by the technician Everyone that i have dealt with has been polite and friendly Coffee and biscuits good as well, though maybe a few healthier complementary snacks should be made available

Service

Process of booking service is easily done online. Job completed properly. Staffs with wealth of knowledge. Dealer's place is clean and hot and cold drinks also provided.

Service

My 5 Series service was undertaken as expected and the price paid was reasonable. The aftercare was also excellent.

Service

My car had been cleaned & the work carried out within the time quoted

Service

Went from dissatisfied to satisfied over the course of my dealing with you

Service

Condition based servicing is confusing and inconvenient when they trigger at different times. I was also given 3 different quotes for the work which varied from £380-£670. Transparent, menu priced servicing would be better. Why only 250 chars here?

Service

Very satisfied

Service

The concern I had with my car was resolved.

Service

Service by Keely was great

Service

See above. All work carried out was 10 out 10.

Service

Lovely professional staff and a welcoming and courteous environment

Service

Great team and excellent communication.

Service

All works on vehicle where carried out and completed, as required.

Service

The service was completed

Service

Overall a good experience

Service

Worked carried out correctly

Service

I was very satisfied with my visit to Wollaston Motors due to the first rate service and importantly the visit went exactly as it was portrayed.

Service

Invariably respond to problems.

Service

Safety Recall was carried out as requested, with no problems. Pleasant environment to wait in.

Service

Forgot to order a part on time and had to return

Service

Quality of service

Service

All the staff we talked to were helpful, positive, friendly and professional. Overall a pleasure to work with the team on the purchase of a nearly new vehicle.

Service

Good service

Service

I switched to Woolaston after a poor experience at another dealership. Woolaston did not know this in advance and they were excellent.

Service

Good communication, good quality work, very happy indeed

Service

Takes far too long to arrange for a courtesy car - i.e. more than a month when booking in for service - used to be much better in the past. Fortunately Sales Manager lent us his car to considerably shorten the time period.

Service

Sometimes the service lead time is excessive. It took several attempts for your team to recognise my car, private plate issue

Service

Always helpful.

Service

i was kept informed of progress and vehicle was clean and ready on time

Service

Went in to book the car in to get a check control warning looked at and they looked at the car straight away

Service

From a recall, the new part was fitted efficiently in a day at Woolaston Motors . The emergency repair 2 weeks after the recall work was completed at my home. Fantastic service. I love my BMW ...

Service

From question 1. I was in the process of trying to change my car and this became an issue unless Wollaston found me a new car, which they didn't.

Service

Cost.

Service

This is the standard of service I have come to expect.

Service

Prompt service, car returned relatively clean

Service

No faults or issues with the service experience

Service

When I explained my circumstances the mechanic took me out for a run immediately and then popped the car up on the ramps . I think the stone had worked it's way out but he was so helpful and knowing I had a long journey also did my tyre pressures

Service

Professional Service

Service

My car is working smoothly

Service

No issues, helpful at all times and keep informed

Service

Excellent customer service from start to finish. Good feedback on faults found, supported by a video. Brilliant!

Service

Everything done as requested on time.

Service

They give me complete confidence that a proper service has been done and my car has been looked after.

Service

Great service, discount offered. Communication was really good.

Service

Everything done while I waited and the car was cleaned as well.

Service

Staff were excellent and friendly

Service

My problem was dealt with quickly

Service

I was assured when agreeing to buy the car that I would not need to make any further payments to BMW Finance based on the salesmans review of my contract and mileage. I later got a bill for £180+ due to prorata mileage. Feels like it was missold.

Service

The Service Staff were efficient and knowledgeable and very helpful as are all staff at our local Dealership.

Service

The inboard computer had not been reset correctly.

Service

When I was dropping off the my car they were not expecting it. Consequently the paperwork was not ready and there was a delay. Later in the day when I called to check whether the car was ready my car wan not on the "list" so further delays.

Service

No waiting, thorough and courteous staff

Service

No problems all sorted out

Service

Car was serviced and valeted within the time frame quoted by the service advisor - Keeley Jowers. Liked the visual health check video from the service technician James Dickens.

Service

Again, the reception interaction wasn't incredibly helpful and the interaction during the day suggested no issues... When I asked again towards close of the day that the specific issue I highlighted was checked, it was confirmed as the problem

Service

Very happy with the process of the MOT apart from the price. MOTs are widely available at other garages for £30

Service

EVERYTHING WAS CARRIED OUT AS PLANNED EXCELLENT CUSTOMER RELATIONS

Service

Tayla was excellent. She managed to squeeze an extra repair in as I advised her I was going to France early September. Very nice to deal with friendly and professional.

Service

Feel we will be treated fairly and not out to rip us off like some garages.

Service

The service was completed in the allotted time whilst I was hosted in your cafe

Service

One of your sales team (Richard) is fantastic and very helpful. Service is always excellent. The dropped marks are because of the slight lack of empathy over my frustration felt when the vehicle broke down (not by Richard).

Service

An unfortunate confusion regarding the recall on my car left me with a wasted day, on rebooking it was difficult, nay impossible to get a courtesy car without waiting weeks. Not being local it creates travel problems. Not a major issue..

Service

Quick. Complementary health check. Defence discount offered.

Service

Friendly staff and very helpful

Service

Kept me informed at all times

Service

Well looked after by Carl

Service

Very professional service and excellent communications on the progress. I highly recommend using Wollaston.

Service

I was kept informed of the situation

Service

No issues

Service

Everyone was very helpful

Service

No problems arose

Service

C&D was carried out on time and the drivers were very professional and polite. Part was in stock and Recall completed within the day so I was very pleased.

Service

Slight confusion with comms; SMS text to say everything was fine, then voice-message left stating vehicle could not be fixed that day resulting in a wasted trip. My mobile provider's issue as the voice-message was delayed.

Service

Woolaston always look after us well. The staff are helpful and courteous and the service we receive is always good. The reason for the 4 not five stars? The issue with my crashing head unit is still not resolved and the car will need to go back.

Service

Team tried to help me out and a manager called me back..

Service

Despite the issue with my car being a 'known problem' I am still awaiting a call to say that the part, which is on back order, has arrived.

Service

Do not like the video report by the engineer walking round my car. Despite playing it over and over I could not hear what he was saying because of background noise. Would prefer a paper report.

Service

Work completed to time, car washed and clean well, price as expected.

Service

Because I mean it.

Service

It was a recall and noone told me that it would need to be kept in overnight nor was i ever offered a replacement. Made me angry

Service

Pleasure to deal with. Great customer service

Service

Quality service, all round.

Service

I have an issue with corrosion of the alloy wheels and the warranty which has not been satisfactorily resolved. I am currently in discussions to reach a satisfactory conclusion.

Service

There was no faults found although nothing was mentioned about the items I had raised an issue with which still occur, I went all day without a car for no benefit.

Service

Because they're great.

Service

I was welcomed when I arrived and introduced to an advisor who was very professional. I hadn't completely taken on board that I wouldn't be able to wait for my car to be ready the same day so had no easy way to get home so a lift was arranged

Service

Booked service online, called before a couple of days ago and confirm, went there and the lady said we can't do it, we have to order a part for USB map updates. I asked for a quotation. which I didn't receive or didn't receive any call

Service

Major service completed, technician forgot to put oil in and I had to return to the dealership after warning lights came on during the journey home.

Service

The last two visits there has been some issues regarding my tyre replacement insurance which was sold to me by the dealership with the car. The service team do not seam to know how the insurance plan works and I had to speak to Michael York.

Service

They keep you informed at all times during your service.

Service

On reaching home after the service. I discovered that the computer had not been reset by the mechanic, so the dashboard still shows 3 red figures when engine is started. I live 45 minutes from Woolaston. It's very inconvenient to return for a reset.

Service

Car was ready on time and had bee cleaned well but I feel £400 for oil and micro filter change, just a bit pricy.

Service

The service desk were great and a pleasure to deal with Jasmine. The issue I had was the ordering of the part and several failed attempts.

Service

I had to return to the dealership to complete the work the rating I do give is 2* but your system doesn't allow me to move forward with the survey totally dissatisfied

Service

The service was good but the person was rude and discourteous.

Service

The person that I dealt with, Davinder on the reception desk dealt with a very difficult situation well, although it is on-going.

Service

Very helpful and solved the issue - thinking outside the box

Service

Again very good experience. I requested that the car be available by 4.00 pm. It was ready by 3.00.

Service

Very efficient Only complaint when I arrived there are no specific parking for the loan cars and I was rather rudely spoken too by one of the valeting staff who was also try to park a vehicle

Service

Visiting Wollaston is always a pleasant experience.The reception staff are on their game, the showroom was interesting and interactive and Dennis, who deserves a pay rise on a weekly basis, was as friendly and engaging as ever. First class service.

Service

As above. Great service

Service

I am confident that my car gets the right treatment and parts.

Service

Honest and trustworthy from start to finish

Service

I could'nt fault the service I received

Service

Service Reception lady Tayla was exceptionally good.

Service

As question 1

Service

Nice people, comfortable environment

Service

Valued the time taken to solve the problem

Service

I booked my X3 in for service recently. The assistance given by your service representative (Tayla) was polite and courteous. However, an issue was raised during the service, the approach from the technician was not what I would expect. Very poor.

Service

Each question I had was answered fully.

Service

The service was carried out in good time and an update given.

Service

Overall a good customer experience provided by sales person backed up by high quality car

Sales

Always been an amazing experience when I get a new BMW.

Sales

Excellent experience - easy and all as agreed over the phone.

Sales

Efficient, courteous and the car was collected in 7 days

Sales

Everything went really well

Sales

Hand over was very easy, paperwork explained fully before signatures.

Sales

The salesman was very honest in telling me before I went for a test drive that he had only been employed at Wollastons for a week so he was not totally au fait with all the cars.He did a very good job and I gave him his first sale.I would say more.

Sales

Still waiting to receive the car with its adaption

Sales

This is the 6th or 7th X5 I have purchased from Richard Rhodes at Woolaston He is excellent with regards to product knowledge and very helpful in all aspects to of the purchase

Sales

Ed Boje and Wollaston BMW is knowledgeable, extremely helpful and has invested time to learn my preferences thereby only presenting cars that are of interest to me.

Sales

Had some hiccups upon vehicle collection but the dealership went above and beyond to ensure customer satisfaction

Sales

Very satisfied- service and support was good in all areas.

Sales

Lost one star due to lack of communication regarding the V5 copy required from my old car, caused some unnecessary stress on collection of new car

Sales

Excellent salesman/Manager

Sales

The salesman came in specially on a Sunday to hand over my car - much appreciated. My new GT6 had been fitted with the very latest software so l am sure l will get used to it after a few weeks. Connectivity of devices was the only issue.

Sales

All questions answered quickly and kept abreast of developments promptly and professionally.

Sales

The whole process was dealt with efficiently and in extremely competent manner. Denis Kudasev was friendly, welcoming, and professional. Denis made us feel valued and delivered an exceptional level of customer care which is rare these days.

Sales

made to feel welcome and not rushed

Sales

Very quick and very reliable

Sales

Very good dealership... Especially Denis the salesperson....

Sales

The sales exec Ed Boje is excellent. Although he was unavailable for the handover due to training, he kept me fully informed and had a colleague do the handover in his absence. Everything went extremely smoothly.

Sales

I can find nothing to fault my engagement or the service I recieved

Sales

Some confusion/misunderstanding over optional extras on our vehicle but overall the experience was fine.

Sales

Just unhappy that the car was making rattling noise in side of passages. George and the team dealt with the asap and provided my with a lovely x4 to insure my day job was not inconvenienced

Sales

George Welsford was professional and gave good advice. He helped us make our decisions without pressure

Sales

We feel valued, cared for and trust our interactions with everyone. Ed kept us completely updated throughout the process and was extremely helpful.

Sales

Please see above. This was the first time I have bought a bmw and a new car as well. The whole experience was very good and I am particularly happy with the service I received from Edward Boje.

Sales

Customer service always good from Adam and I did think the service overall at Wollaston had improved.