As stated above, Mike York and his team are very professional and friendly and are managing Covid as I would expect of BMW.
Very satisfied. Max Cruttwell definitely went out of his way to help.
Have been a customer for many years now and know that I can rely on a quality job every time
Prompt service, COVID safe.
I was looked after from start to finish. My wellbeing and that of others was most important in these very strange times whilst waiting.
Again, very good service throughout
Very accommodating and helpful
Even in strange situations I was treated very well
no issues, good communications, fault resolved
Tayla was helpful, friendly and communicated regularly. Only opportunity for improvement was to offer up more detail on the problem with my car from email 1 rather than me needing to ask again. The small details were all handled well. Thank you
Thought my service plan covered item that required changing
Easy to contact and book appointment. Complementary clean inside & out was also good.
Tayla kept me informed day by day with progress. She was polite and friendly.
I always receive great service at Wollaston Motors although the cost for the service seems a bit excessive.
They give the car thorough check and show you on a video walk through which as an engineers shows total confidence in work ethic and the staff carrying out the work .
Please see response in above question.
All carried out to my satisfaction
Excellent service from booking the service to the quality of the service to the collection of my vehicle when the service was completed.
Quick, easy and got w nice little discount
Max Cruxwell went that extra mile when I decided to purchase my X3 , He gave sound advice and throughly explaned all areas . BRILLIANT CUSTOMER CARE !
Knowing that my car has been serviced and checked by someone who knows these vehicles inside and out is a reassuring feeling.
Needed a replacement cover for boot area, after initial discussion and sourcing of cover - a replacement was fitted under warranty
Great service attention from service and sales
The issue was resolved quickly and professionally, I was kept up to speed with what was happening, easy drop off and collection
As I said overall I was very happy with the service.
Love the video inspection and complementary car wash
Always efficient and helpful. Covid-19 processes all good - felt safe
Efficient pleasant and job done in timely manner. Service video is helpful.
They did what they were supposed to
Friendly and professional
Service and MOT carried out without issues. Friendly staff to explain the process.
The service advisor Tayla was superb, helpful, clear and courteous. I had an issue with the cars alarm system and wollastons Northampton dealership eventually fixed the issue after keeping the car for a week to make sure the fault was finally fixed.
Polite, efficient, trusted service partner. Car was delivered back early in a C-19 safe manner.
The winter check up was very good and the video was great
Everything like clockwork
Happy with service especially the cleaning as the chap found my purse that had been missing for 12months & I'd searched the car so he was thorough ??
Always treated like a valued customer
Keely, contacted me and informed me of car ready for collection in a very courteous way
Customer Service went above and beyond my expectations
Efficient and friendly. Professional service.
Always do what you say price is competitive you know getting a good service Staff helpful and friendly
Heidi handled my booking with professionalism and a greatly appreciated smile at this current time!
Luke Deas was brilliant, again, taking my car home to check out the headlight dimming function. The lady on the service desk (can't remember her name sorry) was also great keeping me informed at all times Great service
Car seems to be working ok
Always receive 5 star service from Wollaston. Special thanks go to Kirsty & Michael who supported me when it came to making some difficult decisions regarding my car.
I work in the motor trade and the service is exactly what I would expect from a premium dealer
I particularly like the video showing work done and health check
Easy, in these Covid times. Booked a service for xmas Eve, early closing and my vehicle was done in two hours.
The service itself was undertaken by qualified BMW mechanics while I waited in a comfortable reception area. The staff were attentive and polite.
Again great service and good value
Car was handed back to me clean! And I was provided with prompt service and good communication throughout.
Car came in after a breakdown (software priblem) the recovery experience was not good at all, but Wollaston fixed it quickly and took the opportunity to deal with 2 warranty repairs at the same time, avoiding a future scheduled visit. Well done!
Explained fault and rectified
Completely satisfied, good customer service, well looked after, everything explained and on time.
Service process was exactly as I'd hoped for. No queues, no problems, and took the advertised length of time.
Impressed how well the staff were organized during the COVID-19 and followed my instructions well.
No complaints on the quality of service, good communication and made to be felt very safe in difficult times
Everything was great. All good
Excellent booking for specific waiting time, prompt work on the car, good Covid-19 precautions in the waiting area.
I'm impressed by the levels good customer service and the knowledge of the staff.
Issue sorted for free, easy to deal with staff, car lovely and clean when I picked it up!
Easy to book in for my service and when I was there, it was nicely done and waiting there for it to be be completed was OK.
Efficiently booked in and all work required carried out to an excellent standard
My sales team led by Adam Jepson have given me excellent support the 4th car I have brought from Adam ..really great During COVID Denis Kudasen supported Adam to make my experience seamless
Everything done to schedule as promised
Adam Jepson was great from start to finish when handling my purchase. Even when presented with a few issues at handover he was great at getting sorted. The valeters need replacing would be my only comment.
The team at Wollaston made the purchase effortless and very efficient and answered and resolved any questions and queries along the way
Kept up to date all the way through and nothing to much trouble for Richard great guy
Just an amazing experience.
Despite Covid restrictions, the remote buying experience worked very well. Jim Turney and Jason Bell made were very attentive, knowledgeable, professional and friendly.
Kept informed of my order. Handover was a little short, but under the Covid circumstances, its to be expected.
Adam Jepson was great from start to finish including follow up call during difficult Covid-19 lockdown circumstances.
This is the 4th car we have purchased with Denis Kudasev and the process has been smooth and professional throughout. Would definitely recommend Denis to friends and family.
Despite a difficult year, BMW had our vehicle delivered earlier than expected. Every effort was made to make the experience a good one at all stages, with nothing left to chance in terms of safety and sanitisation precautions.
Wollaston
Northamptonshire
