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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Latest News & Events

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What to expect when visiting.

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Wollaston BMW Exclusive Offers

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Pre-order the new BMW iX3 Premier Edition

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Introducing the new BMW 128ti.

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BMW Owner's Guide: Maintaining Your BMW.

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Remote Sales & Delivery Update

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A customer warranty update from BMW UK.

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2020 BMW 8 series

The BMW 840i sDrive Coupe

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The new BMW M2 CS

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Price Protection in the case of a no-deal Brexit

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THE 1

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BMW X1 now available on the Motability Scheme

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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The all-new BMW X4 is coming.

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The new BMW X2

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Complaints procedure

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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How to get connected with BMW Connected Drive.

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Enjoy £100 when you refer a friend.

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BMW M.

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An update from our Managing Director.

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YOUR PERFECT BMW COULDN’T BE CLOSER.

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THE BMW 5 SERIES

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BMW SUCCESS AT THE WHAT CAR? AWARDS.

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Pre-order the new BMW iX

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Christian Diangana

Retail Manager New – Sales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Easy, in these Covid times. Booked a service for xmas Eve, early closing and my vehicle was done in two hours.

Service

The service itself was undertaken by qualified BMW mechanics while I waited in a comfortable reception area. The staff were attentive and polite.

Service

Always treated correctly

Service

Again great service and good value

Service

Explained fault and rectified

Service

Car came in after a breakdown (software priblem) the recovery experience was not good at all, but Wollaston fixed it quickly and took the opportunity to deal with 2 warranty repairs at the same time, avoiding a future scheduled visit. Well done!

Service

Completely satisfied, good customer service, well looked after, everything explained and on time.

Service

Service process was exactly as I'd hoped for. No queues, no problems, and took the advertised length of time.

Service

Great service as always

Service

Impressed how well the staff were organized during the COVID-19 and followed my instructions well.

Service

No complaints on the quality of service, good communication and made to be felt very safe in difficult times

Service

Excellent booking for specific waiting time, prompt work on the car, good Covid-19 precautions in the waiting area.

Service

Everything was great. All good

Service

I'm impressed by the levels good customer service and the knowledge of the staff.

Service

Easy to deal with. Quick

Service

Issue sorted for free, easy to deal with staff, car lovely and clean when I picked it up!

Service

Easy to book in for my service and when I was there, it was nicely done and waiting there for it to be be completed was OK.

Service

Efficiently booked in and all work required carried out to an excellent standard

Service

My sales team led by Adam Jepson have given me excellent support the 4th car I have brought from Adam ..really great During COVID Denis Kudasen supported Adam to make my experience seamless

Service

Everything done to schedule as promised

Service

Service provided as arranged and to expected high level.

Service

So helpful especially in the current world situation

Service

Came a long way to pick up the car then service and mot and delivered back well before the end of the day. Very good customer service. This is why I trust Wollaston.

Service

No problems encountered. The work was completed to time; the staff were friendly and efficient from start to finish.

Service

work carried out professionally & was informed that another issue was needed & did I want it to be done whilst the car was in the workshop, which l advised to go ahead.

Service

Great service.

Service

As mentioned the team are doing a brilliant job in trying to sort my car out. BMW should be proud. Despite the ongoing issues, I am really pleased I have chosen Wollaston to look after my M2.

Service

On time pick up, courteous staff, kept up to date with video footage. Car delivered back cleaned and cared for.

Service

Very professional

Service

Polite and efficient

Service

Whole experience was easy and the staff are very professional and helpful. Customer service is excellent.

Service

Vehicle collected & delivered when said & car was given a complimentary Valet which was the icing on the cake..??

Service

Because you did a professional job

Service

Customer service as I would expect and that isn't always the case these days!

Service

customer service could not be faulted

Service

Easy online booking, friendly reception, good feedback

Service

Welcoming friendly staff Easy to talk too

Service

Efficient helpful staff

Service

Everything ran like clockwork and the video report I received was amazing.

Service

answer all my questions

Service

I had booked for a first service, just an oil and filter change but appreciated the 'free' health check. Although I had not expected it to be resolved this visit I did ask for a minor issue with the pan roof to be checked. It was fixed.

Service

All issues sorted in a timely manner

Service

Everything was done quickly and efficiently

Service

Excellent customer services

Service

Did what was said and sooner than expected

Service

Excellent COVID-19 safety. Staffs and technicians were professional and knowledgeable. Job completed on time.

Service

Clear information and help. Very well looked after by Tayla

Service

Always a pleasurable experience

Service

Excellent staff, friendly and efficient. Work was all completed quickly.

Service

So efficient, thoughtful and thorough

Service

From booking the appointment to collecting our vehicle a very professional service. Let's hope the annoying rattle does not come back.

Service

From the initial reminder phone call through to the return of my vehicle the team were consummate professionals

Service

KEPT INFORMED OF PROGRESS AND RECEIVED E-VHC TO MY PHONE QUICKLY PLUS EXPLANATION OF FUTURE WORK

Service

Satisfied with staff responses

Service

Very professional and easy to deal with They collect my car and return it They kindly clean my car whilst it is with them too!

Service

They're always helpful and polite. I asked for my car to be given an all over check whilst having a service, they spotted the front pads needed replacing. I asked them to change them and negotiated a good price too.

Service

Everything worked well, no problems with any aspect.

Service

friendly and efficient staff

Service

Kept informed of my order. Handover was a little short, but under the Covid circumstances, its to be expected.

Sales

Adam Jepson was great from start to finish including follow up call during difficult Covid-19 lockdown circumstances.

Sales

This is the 4th car we have purchased with Denis Kudasev and the process has been smooth and professional throughout. Would definitely recommend Denis to friends and family.

Sales

Despite a difficult year, BMW had our vehicle delivered earlier than expected. Every effort was made to make the experience a good one at all stages, with nothing left to chance in terms of safety and sanitisation precautions.

Sales

COVID -19 safety was excellent. I was greeted by sales team and all my needs were met

Sales

Compared with other dealerships I felt that the whole set of procedures to protect the staff and customers during Covid was excellent. Yet at the same time providing and excellent level of service to the customer.

Sales

Slick and efficient

Sales

The same reason as to why I would recommend to family/friends, ie. A very friendly approach from ordering the vehicle through to handover. Kept informed of progress throughout.

Sales

Was kept up to date with the progress of the car delivery date.

Sales

Keeping us updated on the stages of manufacture was good too. We were able to plan our busy travel schedule arount this.

Sales

Excellent service given to us by Denis Kudasev throughout. We also purchased a bike rack and roof box from Matthew Gilson in the parts department and again received excellent service - nothing was too much trouble and Matthew helped fit the box etc

Sales

Negotiations were carried out in a professional manner the delivery time given was met and the sales representative went through the differences in the new vehicle.

Sales

Dennis ensured that the car was all setup exactly as I asked it to be so the delivery was just as special as my wife wanted it to be.

Sales

All the staff I came in contact with were very helpfully- the showroom was very well presented.

Sales

Good communication maintained when delivery was delayed due to current virus situation