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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Alice In Service Reception gave an exceptional service, updating me daily on the progress. I couldn't have asked for anything more.
Very easy and efficient
The service chap replaced the dust caps which was very well observed and a clear sign that he was particularly about his job.
Dan and Alice ensured that everything was prepared. They focussed on me and my requirements
Poor wash after service
Fixed all the issues
Everything was done well but it was more expensive than I was expecting. This car is 8 yrs old and, historically, BMW servicing was discounted if the car was 4 yrs or older, I believe. No discount appears to have been applied on this occasion.
Emily and Sapphire were a great help and providing me everything I needed.
Very attentive staff
Because after only a few months, I was charged nearly £300 for a service so call 2 years service, but it is not 2 years after I bought it, it is 2 years after it left the factory, I have to laugh.
Car delivery and collection, service and video health check all extremely helpful.
Particularly liked and found useful the video
Staff were great, car looked after well
Always helpful and I've never had any issues with them in all the years I have had a cars with Wollaston.
Nothing to say but excellent in all aspects
AS ABOVE FROM SIMON RICHARDSON , THE SALES MAN TO CUSTOMER SERVICES
Spot in service from booking to service on day completed in time as advised
George is a credit to Wollaston!
Jasmine was very helpful as was Adam
No problem with Wollastons though I would suggest that if someone books a car in for a recall they see if there is anything in the BMW database? I don't know if this was undertaken or not
The technicians worked hard to find and replicate the fault with my vehicle. Very pleased with the outcome. They would not give up until I was totally satisfied.
Car taken wait was pleasant service brilliant
Not five stars because it did drag on longer than I'd hoped. It was booked for a specific time and it took far longer and they missed doing the car wash at the end. I had other meetings I needed to get to.
The complimentary wash etc is very thorough but the floor mats always come back very wet and cause the interior to steam up as they dry. We now remove them and dry them outside of the car.
Very poor service and organisation to complete a simple job costing us 3 days of our very valuable annual leave.
Ready for me arriving, on time and kept fully apprised.
My experiences with Wollaston have always been very positive. The service provided by Jasmine Smith was excellent.
Excellent service again and the service writer was a pleasure
The booking in and service carried out was very good, the video link was a nice touch. However, the compulsory need for a pollen filter change at the same time as the oil change was felt to be unnecessary and costly.
Customer loyalty clearly clearly counts for nothing with your franchised dealer
The man that sold me the car was very professional and spoke clearly about the cars and very helpful
FOr the reasons mentioned above.
I wasn't kept informed of problems with my car
Quick and efficient
Kept me informed all the time they had car
Efficiently dealt with my car but also booked my Parent's car on the same day when my Mother asked about a fault on her 1 series so we didn't have to come another day as well. Much appreciated as we live 30 mins away.
my car and myself looked after very well.
Good customer service and very helpful.
Immediate resolution of issue.
Davinder delivered a fantastic customer journey from start to finish
Brake replaced perfectly they also spotted a spigot was missing on one of the wheel.
They did a great job
Davinder is excellent and keeps me updated on a regular basis and definitely goes out of his way to ensure a great service, thank you very much
Warranty issue completed with no stress or cost. Notified issue with exhaust and steering wheel on thu morning and by Friday lunchtime all replaced. The m technician came to speak to me which was very reassuring.
Feedback comprehensive, in person plus the video etc
Nice helpful friendly people
The price used to include a proper cleaning of the vehicle inside and out and although I was offered this option and accepted it, it was a very poor result.
I really cannot think of anything that needs improvement and must add that the breakfast service is genius and was very much appreciated
Service completed to a high standard and ready for collection well ahead of agreed time. Professional and friendly staff.
Quite honestly would not look to go anywhere else.
The job was carried out within the time indicated
On-line it suggested I needed a service, but then when I can in I was told I only needed an MOT which was great, but why did it take almost 3 hrs to carry out an MOT???
End to end satisfaction from booking to collection.
total overall service was excellent
Brilliant Love the video which is sent by the technician Everyone that i have dealt with has been polite and friendly Coffee and biscuits good as well, though maybe a few healthier complementary snacks should be made available
Process of booking service is easily done online. Job completed properly. Staffs with wealth of knowledge. Dealer's place is clean and hot and cold drinks also provided.
My 5 Series service was undertaken as expected and the price paid was reasonable. The aftercare was also excellent.
Condition based servicing is confusing and inconvenient when they trigger at different times. I was also given 3 different quotes for the work which varied from £380-£670. Transparent, menu priced servicing would be better. Why only 250 chars here?
Went from dissatisfied to satisfied over the course of my dealing with you
My car had been cleaned & the work carried out within the time quoted
Service by Keely was great
The concern I had with my car was resolved.
See above. All work carried out was 10 out 10.
Lovely professional staff and a welcoming and courteous environment
Great team and excellent communication.
Worked carried out correctly
All works on vehicle where carried out and completed, as required.
The service was completed
Overall a good experience
I was very satisfied with my visit to Wollaston Motors due to the first rate service and importantly the visit went exactly as it was portrayed.
Invariably respond to problems.
Forgot to order a part on time and had to return
Safety Recall was carried out as requested, with no problems. Pleasant environment to wait in.
Quality of service
All the staff we talked to were helpful, positive, friendly and professional. Overall a pleasure to work with the team on the purchase of a nearly new vehicle.
I switched to Woolaston after a poor experience at another dealership. Woolaston did not know this in advance and they were excellent.
Takes far too long to arrange for a courtesy car - i.e. more than a month when booking in for service - used to be much better in the past. Fortunately Sales Manager lent us his car to considerably shorten the time period.
Good communication, good quality work, very happy indeed
Sometimes the service lead time is excessive. It took several attempts for your team to recognise my car, private plate issue
Went in to book the car in to get a check control warning looked at and they looked at the car straight away
i was kept informed of progress and vehicle was clean and ready on time
From a recall, the new part was fitted efficiently in a day at Woolaston Motors . The emergency repair 2 weeks after the recall work was completed at my home. Fantastic service. I love my BMW ...
From question 1. I was in the process of trying to change my car and this became an issue unless Wollaston found me a new car, which they didn't.
This is the standard of service I have come to expect.
No faults or issues with the service experience
Prompt service, car returned relatively clean
When I explained my circumstances the mechanic took me out for a run immediately and then popped the car up on the ramps . I think the stone had worked it's way out but he was so helpful and knowing I had a long journey also did my tyre pressures
My car is working smoothly
Excellent customer service from start to finish. Good feedback on faults found, supported by a video. Brilliant!
No issues, helpful at all times and keep informed
Everything done as requested on time.
Great service, discount offered. Communication was really good.
They give me complete confidence that a proper service has been done and my car has been looked after.
Staff were excellent and friendly
My problem was dealt with quickly
Everything done while I waited and the car was cleaned as well.
I was assured when agreeing to buy the car that I would not need to make any further payments to BMW Finance based on the salesmans review of my contract and mileage. I later got a bill for £180+ due to prorata mileage. Feels like it was missold.
The Service Staff were efficient and knowledgeable and very helpful as are all staff at our local Dealership.
The inboard computer had not been reset correctly.
No waiting, thorough and courteous staff
When I was dropping off the my car they were not expecting it. Consequently the paperwork was not ready and there was a delay. Later in the day when I called to check whether the car was ready my car wan not on the "list" so further delays.
No problems all sorted out
Again, the reception interaction wasn't incredibly helpful and the interaction during the day suggested no issues... When I asked again towards close of the day that the specific issue I highlighted was checked, it was confirmed as the problem
Car was serviced and valeted within the time frame quoted by the service advisor - Keeley Jowers. Liked the visual health check video from the service technician James Dickens.
Tayla was excellent. She managed to squeeze an extra repair in as I advised her I was going to France early September. Very nice to deal with friendly and professional.
Very happy with the process of the MOT apart from the price. MOTs are widely available at other garages for £30
EVERYTHING WAS CARRIED OUT AS PLANNED EXCELLENT CUSTOMER RELATIONS
Feel we will be treated fairly and not out to rip us off like some garages.
The service was completed in the allotted time whilst I was hosted in your cafe
One of your sales team (Richard) is fantastic and very helpful. Service is always excellent. The dropped marks are because of the slight lack of empathy over my frustration felt when the vehicle broke down (not by Richard).
An unfortunate confusion regarding the recall on my car left me with a wasted day, on rebooking it was difficult, nay impossible to get a courtesy car without waiting weeks. Not being local it creates travel problems. Not a major issue..
Very professional service and excellent communications on the progress. I highly recommend using Wollaston.
Kept me informed at all times
Quick. Complementary health check. Defence discount offered.
Well looked after by Carl
Friendly staff and very helpful
I was kept informed of the situation
Everyone was very helpful
C&D was carried out on time and the drivers were very professional and polite. Part was in stock and Recall completed within the day so I was very pleased.
No problems arose
Woolaston always look after us well. The staff are helpful and courteous and the service we receive is always good. The reason for the 4 not five stars? The issue with my crashing head unit is still not resolved and the car will need to go back.
Slight confusion with comms; SMS text to say everything was fine, then voice-message left stating vehicle could not be fixed that day resulting in a wasted trip. My mobile provider's issue as the voice-message was delayed.
Original car not made to correct specification so longer wait for new vehicle was required.
Denis was great and provided a professional and friendly service. I would recommend dealing with Denis if anyone was considering buying a new/used BMW at BMW Wollaston in Northampton.
From 48 test drive through to purchase we have been looked after particularly well. All the staff at Wollaston have been excellent but particularly Vickram Shari, he really went above and beyond, to the point that another car purchase is likely.
I can't fault the efficient, excellent service I received. Everyone I dealt with was fantastic.
Always been an amazing experience when I get a new BMW.
Overall a good customer experience provided by sales person backed up by high quality car
Excellent experience - easy and all as agreed over the phone.
Efficient, courteous and the car was collected in 7 days
Personal, friendly and efficient.
Everything went really well
Ed the salesman was perfect, communication was perfect, exceeded expectations,
Hand over was very easy, paperwork explained fully before signatures.
Vehicle was perfect and handed over to us by our Salesperson Denis who looked after us very well.
The salesman was very honest in telling me before I went for a test drive that he had only been employed at Wollastons for a week so he was not totally au fait with all the cars.He did a very good job and I gave him his first sale.I would say more.
Still waiting to receive the car with its adaption
This is the 6th or 7th X5 I have purchased from Richard Rhodes at Woolaston He is excellent with regards to product knowledge and very helpful in all aspects to of the purchase
Ed Boje and Wollaston BMW is knowledgeable, extremely helpful and has invested time to learn my preferences thereby only presenting cars that are of interest to me.
Had some hiccups upon vehicle collection but the dealership went above and beyond to ensure customer satisfaction
Lost one star due to lack of communication regarding the V5 copy required from my old car, caused some unnecessary stress on collection of new car
Very satisfied- service and support was good in all areas.
The salesman came in specially on a Sunday to hand over my car - much appreciated. My new GT6 had been fitted with the very latest software so l am sure l will get used to it after a few weeks. Connectivity of devices was the only issue.
All questions answered quickly and kept abreast of developments promptly and professionally.
The whole process was dealt with efficiently and in extremely competent manner. Denis Kudasev was friendly, welcoming, and professional. Denis made us feel valued and delivered an exceptional level of customer care which is rare these days.
made to feel welcome and not rushed
Very quick and very reliable