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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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I have had both BMW and Minis from Wollaston Motors and service generally good.
The Service, on the day, was excellent insomuch that my vehicle was collected from my home address and returned later that day after receiving a service and a newly fitted switch under recall. The valeting was also superb, it looked like new.
Everything done as promised
No Problems, service carried out as requested.
Everything was ready as arranged.
Very friendly, always updating you and even got a complementary wash
Easy process and booking available for the day I requested.
Great communication, pleasant staff
Great service from Emily Rimmer
Everything was checked with a full inspection and some recommendations were offered that i can now schedule at a time that suits me. And my car was cleaned!
I was extremely happy with the service I received. Very helpful and friendly.
Whole experience was very good
Everything was explained to me as well as being able to sit & wait including liquid refreshment.
Quick and easy
Video report of your vehicle is good as you get informed of good and potential bad news of the state of your vehicle which is a nice touch.
Great Brand Great Cars Great Staff Great Dealership
Super efficient staff, very professional and the technician solved an irritating buzzing noise coming from the dashboard that has been bugging me for months!
Vehicle drop-off and collection processes very smooth and COVID-19 compliant. Excellent video from service team on car on completion and very professional customer service throughout.
All good as expected.
Always extremely good. A few issues years ago but more recently top class
Very good considering cover restrictions. Efficient from start to finish and the extended waiting room was a bonus with attentive staff for drinks. All very clean.
It's always the same at Wollaston five star service
Issue sorted satisfactorily. Good communication and updates from customer care.
Very informative and helpful
All dealing with your staff were excellent
They are the best
I know my car will be properly cared for and pick up , delivery is perfect for me
Brilliant , dropped the vehicle of and was contacted an hour later to say they would replace the faulty parts under warranty.
I have been a customer of this dealership for a period in excess of 40 years. Purchasing vehicles and the servicing of the same. All good to date.
Great service! Always kept informed, friendly team and the complimentary car wash was much appreciated.
They booked me in at very short notice and even sent me video of the work they had completed on the car.
Great staff great service
I was greeted straight away and the COVID requirements were clear and appropriate. I was kept up to date with progress and the work was completed in the time promised
Very courteous and helpful staff. Job well done, and a lovely clean car was returned to me.
Previous answer refers I can't fault any of the service received over many years
The team are very ingormative, always get back to you in good time and are very understanding.
the work was done well
Completely isn't a strong enough word! My car was professionally dealt with from start to finish, loved the video health check and got my car back exceptionally clean in and out, very pleased and looking forward to my next experience
Service was completed within the time I was told including a complimentary clean.
Again, great contact - friendly and helpful advisor.
Tayla has looked after my car and myself through out and very patiently
Service was made with simplicity
Top service, with a smile. What else do you want.
Emily was very helpful, pleasant, efficient and a pleasure to deal with. My car was needed a number of times to complete the work and she made the arrangements in a way that avoided any inconvenience to me. She also kept me regularly updated.
No problems at all.
Fantastic help, really glad to have them helping with all of the issues I have experienced.
Keely was extremely helpful and efficient
Service was as expected.
The service was carried out promptly and without any complications. The cost could be improved.
All went 100%. Keely on service reception was excellent.
All works carried out to a good standard
Friendly staff, during difficult times the area was fully safe. And they always think of their customers
I rate my experience with Wollaston Motors 5 star, as usual.
Couldn't find fault
I was very impressed by the Covid-19 arrangements set up by Wollaston Motors and I felt completely safe whilst on the premises. As usual, the Service team were very helpful and friendly. David Tremeer (I delivered the vehicle).
As stated above, Mike York and his team are very professional and friendly and are managing Covid as I would expect of BMW.
Prompt service, COVID safe.
I was looked after from start to finish. My wellbeing and that of others was most important in these very strange times whilst waiting.
Have been a customer for many years now and know that I can rely on a quality job every time
Very satisfied. Max Cruttwell definitely went out of his way to help.
Even in strange situations I was treated very well
Thought my service plan covered item that required changing
Tayla kept me informed day by day with progress. She was polite and friendly.
Easy to contact and book appointment. Complementary clean inside & out was also good.
no issues, good communications, fault resolved
Tayla was helpful, friendly and communicated regularly. Only opportunity for improvement was to offer up more detail on the problem with my car from email 1 rather than me needing to ask again. The small details were all handled well. Thank you
Very accommodating and helpful
Again, very good service throughout
They give the car thorough check and show you on a video walk through which as an engineers shows total confidence in work ethic and the staff carrying out the work .
Please see response in above question.
I always receive great service at Wollaston Motors although the cost for the service seems a bit excessive.
All carried out to my satisfaction
See previous answer
Excellent service from booking the service to the quality of the service to the collection of my vehicle when the service was completed.
Knowing that my car has been serviced and checked by someone who knows these vehicles inside and out is a reassuring feeling.
Quick, easy and got w nice little discount
it was good
Max Cruxwell went that extra mile when I decided to purchase my X3 , He gave sound advice and throughly explaned all areas . BRILLIANT CUSTOMER CARE !
Needed a replacement cover for boot area, after initial discussion and sourcing of cover - a replacement was fitted under warranty
Great service attention from service and sales
Work done to time
The issue was resolved quickly and professionally, I was kept up to speed with what was happening, easy drop off and collection
Love the video inspection and complementary car wash
As I said overall I was very happy with the service.
Good customer service
Always efficient and helpful. Covid-19 processes all good - felt safe
Efficient pleasant and job done in timely manner. Service video is helpful.
They did what they were supposed to
Friendly and professional
Polite, efficient, trusted service partner. Car was delivered back early in a C-19 safe manner.
The service advisor Tayla was superb, helpful, clear and courteous. I had an issue with the cars alarm system and wollastons Northampton dealership eventually fixed the issue after keeping the car for a week to make sure the fault was finally fixed.
Service and MOT carried out without issues. Friendly staff to explain the process.
The winter check up was very good and the video was great
Happy with service especially the cleaning as the chap found my purse that had been missing for 12months & I'd searched the car so he was thorough ??
Everything like clockwork
Always treated like a valued customer
Customer Service went above and beyond my expectations
Keely, contacted me and informed me of car ready for collection in a very courteous way
Friendly and efficient
Efficient and friendly. Professional service.
Always do what you say price is competitive you know getting a good service Staff helpful and friendly
Heidi handled my booking with professionalism and a greatly appreciated smile at this current time!
Car seems to be working ok
Luke Deas was brilliant, again, taking my car home to check out the headlight dimming function. The lady on the service desk (can't remember her name sorry) was also great keeping me informed at all times Great service
Both Richard And David kept me informed on how and when my new car would be delivered and on delivery were so helpful with helping me get to know my new car
Went perfectly - no problems
The company is well organised. Even under this COVID-19 period, the company has managed to deal with all its customers with a higher standard of service. Any time I got to the office I was received very well by who ever attended to me.
It was a great experience, easy, clear and quick
Timely, easy to keep track and complete the relevant documents for Richard, and he was thorough in explanations over the phone, sharing information and videos ready for the handover.
I was very impressed with the facilities, the friendly staff and the service they provided me. They made sure I was happy with the car before leaving, including a thorough walk-around and a detailed overview of all of the driver controls, etc.
I got the car at a very good price, with low APR on the PCP deal. The customer service from George Wellsford at Woolaston BMW was excellent. He delivered the car to my home address and even came back out again later to polish out a scratch we noticed
I was kept up to date with all the all sales process, it went smoothly.
Friendly and informed advice. Personal delivery of the new vehicle
Great communication. Helpful and friendly (not pushy). Smooth experience
Of the highest quality, smooth given the difficult COVID circumstances and supportive
The experience with the local dealership and my sales representative was excellent. Sales approach, communication and customer service despite some manufacture and delivery timing issues were very good.
they all have time for you
George was very helpful and very easy to deal with thank you!
We were informed throughout of the progress of the sale and given useful information
Adam Jepson was great from start to finish when handling my purchase. Even when presented with a few issues at handover he was great at getting sorted. The valeters need replacing would be my only comment.
The team at Wollaston made the purchase effortless and very efficient and answered and resolved any questions and queries along the way
Kept up to date all the way through and nothing to much trouble for Richard great guy
Just an amazing experience.
Despite Covid restrictions, the remote buying experience worked very well. Jim Turney and Jason Bell made were very attentive, knowledgeable, professional and friendly.