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About Us Wollaston BMW.

Thank you for visiting us. Our BMW centre is now fully and safely re-open for all your BMW needs.

Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New BMW Sales Manager
  • Department Sales

Adam Jeyes

Retail Manager Used – Finance
  • Department Sales

Mike Cantillon

Retail Manager New – Finance
  • Department Sales

Max Cruttwell

Used BMW Sales Manager
  • Department Sales

Pete White

Retail Manager Used – Sales
  • Department Sales

Jason Bell

Retail Manager Used – Finance

Michael York

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Neil Moulton

Accountant

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As stated above, Mike York and his team are very professional and friendly and are managing Covid as I would expect of BMW.

Service

Very satisfied. Max Cruttwell definitely went out of his way to help.

Service

Have been a customer for many years now and know that I can rely on a quality job every time

Service

Prompt service, COVID safe.

Service

I was looked after from start to finish. My wellbeing and that of others was most important in these very strange times whilst waiting.

Service

Again, very good service throughout

Service

Very accommodating and helpful

Service

Even in strange situations I was treated very well

Service

no issues, good communications, fault resolved

Service

Tayla was helpful, friendly and communicated regularly. Only opportunity for improvement was to offer up more detail on the problem with my car from email 1 rather than me needing to ask again. The small details were all handled well. Thank you

Service

Thought my service plan covered item that required changing

Service

Easy to contact and book appointment. Complementary clean inside & out was also good.

Service

Tayla kept me informed day by day with progress. She was polite and friendly.

Service

Proactive recall

Service

I always receive great service at Wollaston Motors although the cost for the service seems a bit excessive.

Service

They give the car thorough check and show you on a video walk through which as an engineers shows total confidence in work ethic and the staff carrying out the work .

Service

Please see response in above question.

Service

As above.

Service

All carried out to my satisfaction

Service

See previous answer

Service

As above

Service

Excellent service from booking the service to the quality of the service to the collection of my vehicle when the service was completed.

Service

Superb service

Service

Quick, easy and got w nice little discount

Service

Max Cruxwell went that extra mile when I decided to purchase my X3 , He gave sound advice and throughly explaned all areas . BRILLIANT CUSTOMER CARE !

Service

it was good

Service

Knowing that my car has been serviced and checked by someone who knows these vehicles inside and out is a reassuring feeling.

Service

Needed a replacement cover for boot area, after initial discussion and sourcing of cover - a replacement was fitted under warranty

Service

Work done to time

Service

Great service attention from service and sales

Service

The issue was resolved quickly and professionally, I was kept up to speed with what was happening, easy drop off and collection

Service

As I said overall I was very happy with the service.

Service

Love the video inspection and complementary car wash

Service

Good customer service

Service

Always efficient and helpful. Covid-19 processes all good - felt safe

Service

Efficient pleasant and job done in timely manner. Service video is helpful.

Service

They did what they were supposed to

Service

Friendly and professional

Service

Service and MOT carried out without issues. Friendly staff to explain the process.

Service

The service advisor Tayla was superb, helpful, clear and courteous. I had an issue with the cars alarm system and wollastons Northampton dealership eventually fixed the issue after keeping the car for a week to make sure the fault was finally fixed.

Service

Polite, efficient, trusted service partner. Car was delivered back early in a C-19 safe manner.

Service

The winter check up was very good and the video was great

Service

Everything like clockwork

Service

Happy with service especially the cleaning as the chap found my purse that had been missing for 12months & I'd searched the car so he was thorough ??

Service

Always treated like a valued customer

Service

Keely, contacted me and informed me of car ready for collection in a very courteous way

Service

Customer Service went above and beyond my expectations

Service

Friendly and efficient

Service

Efficient and friendly. Professional service.

Service

Always do what you say price is competitive you know getting a good service Staff helpful and friendly

Service

Heidi handled my booking with professionalism and a greatly appreciated smile at this current time!

Service

Luke Deas was brilliant, again, taking my car home to check out the headlight dimming function. The lady on the service desk (can't remember her name sorry) was also great keeping me informed at all times Great service

Service

Car seems to be working ok

Service

Always receive 5 star service from Wollaston. Special thanks go to Kirsty & Michael who supported me when it came to making some difficult decisions regarding my car.

Service

I work in the motor trade and the service is exactly what I would expect from a premium dealer

Service

I particularly like the video showing work done and health check

Service

Easy, in these Covid times. Booked a service for xmas Eve, early closing and my vehicle was done in two hours.

Service

The service itself was undertaken by qualified BMW mechanics while I waited in a comfortable reception area. The staff were attentive and polite.

Service

Always treated correctly

Service

Again great service and good value

Service

Car was handed back to me clean! And I was provided with prompt service and good communication throughout.

Service

Car came in after a breakdown (software priblem) the recovery experience was not good at all, but Wollaston fixed it quickly and took the opportunity to deal with 2 warranty repairs at the same time, avoiding a future scheduled visit. Well done!

Service

Explained fault and rectified

Service

Completely satisfied, good customer service, well looked after, everything explained and on time.

Service

Service process was exactly as I'd hoped for. No queues, no problems, and took the advertised length of time.

Service

Great service as always

Service

Impressed how well the staff were organized during the COVID-19 and followed my instructions well.

Service

No complaints on the quality of service, good communication and made to be felt very safe in difficult times

Service

Everything was great. All good

Service

Excellent booking for specific waiting time, prompt work on the car, good Covid-19 precautions in the waiting area.

Service

I'm impressed by the levels good customer service and the knowledge of the staff.

Service

Easy to deal with. Quick

Service

Issue sorted for free, easy to deal with staff, car lovely and clean when I picked it up!

Service

Easy to book in for my service and when I was there, it was nicely done and waiting there for it to be be completed was OK.

Service

Efficiently booked in and all work required carried out to an excellent standard

Service

My sales team led by Adam Jepson have given me excellent support the 4th car I have brought from Adam ..really great During COVID Denis Kudasen supported Adam to make my experience seamless

Service

Everything done to schedule as promised

Service

Adam Jepson was great from start to finish when handling my purchase. Even when presented with a few issues at handover he was great at getting sorted. The valeters need replacing would be my only comment.

Sales

The team at Wollaston made the purchase effortless and very efficient and answered and resolved any questions and queries along the way

Sales

See previous

Sales

Kept up to date all the way through and nothing to much trouble for Richard great guy

Sales

Just an amazing experience.

Sales

Despite Covid restrictions, the remote buying experience worked very well. Jim Turney and Jason Bell made were very attentive, knowledgeable, professional and friendly.

Sales

Kept informed of my order. Handover was a little short, but under the Covid circumstances, its to be expected.

Sales

Adam Jepson was great from start to finish including follow up call during difficult Covid-19 lockdown circumstances.

Sales

This is the 4th car we have purchased with Denis Kudasev and the process has been smooth and professional throughout. Would definitely recommend Denis to friends and family.

Sales

Despite a difficult year, BMW had our vehicle delivered earlier than expected. Every effort was made to make the experience a good one at all stages, with nothing left to chance in terms of safety and sanitisation precautions.