friendly and efficient staff
Everything worked well, no problems with any aspect.
From the reception to all areas in the service and sales department I felt save with the measures you have put In place to help combat this dreaded virus. Special mention to Kirsty on service for keeping me well informed about the work my car needed.
great dealership. so much better than the one nearest to home!
Accommodating of time constraints and mad it easy to organise an appointment
Very efficient and courteous staff. On this particular occasion I was only booked in for an MOT, but when the service staff checked my vehicle details discovered a major service was due, which they were able to complete whilst I waited.
Cars issues solved within one day
No problems encountered and vehicle returned in clean condition
Great customer service, accommodating and flexible approach in dealing with customers.
Very efficient and friendly service.
Easy to book in and the option of having my car collected and delivered back to me.
The team at Wollaston Motors are professional, helpful and friendly. Every team member I have had contact with have ensured that I am 100pc satisfied with the service and support provided.
The service desk advisor (Tayla) was very professional and helpful. And it was a bonus to have my car cleaned after being neglected for so long during lockdown!
Good communication throughout the proceed & car returned clean
great service - very well informed at all times
unable to find any faults
Staff very efficient and pleasant along with being helpful.
Service for oil and filters + new windscreen wipers completed with courtesy and on time
Staff extremely helpful polite and friendly
Completed the MOT & service in an acceptable time-frame as promised.
Didn't take that long and car was cleaned in and out
Nothing to fault at all with process and follow up from Davinder Aujla was excellent.
Car picked up work done and dropped off. Also valatef
I was looked after very well from the staff and the car was returned to me cleaned and valeted.Excellant service.
Did exactly what they said they would
The recent mot service was carried out by collection and return of my vehicle which worked out very well.
all problems fixed, all under warranty.
Friendly people and great communication
Clear and concise with what l was paying for
Work was carried out on time and vehicle was clean and ready for me to pick up.
Excellent friendly service from first point of contact through to drop off and collection. I was kept informed throughout by the staff at Wollaston.
Good service form start to finish and added on some additional work required without the need to rebook.
I had a problem with a scratch on my car after it had been serviced, but it was dealt with quickly, professionally and courteously, I feel if I'd had the same experience with another brand I would have been left unhappy
Professionalism, politeness and promptness
All work done as promised.
Consistently reliable, helpful and polite staff, always get a follow up call. Went over and above was expected on my recent visit.
From the moment I stepped inside I felt safe and lots of new practices were in place. Everything was explained to me about my service and mot and my questions answered.
5/5 did exactly as said, the was within the estimated price.
No faults or problems Car cleaned v well
Service department personnel are always pleasant and polite and my car comes back washed afterwards.
Brilliant customer service
Very informative service with a video provided of exactly what was looked at and potential future look out points too.
Service was quick efficient and I knew exactly what i was going in for. No mechanical jargon, open and honest about what I was going in for and the price before I booked anything in.
Great communication from technicians and receptionists
Again all staff have been excellent
A date that suited my diary. Service was completed on time. Regular updates on what was happening with my car. Nice clean car on collection. Covid-19 measures in place and adhered to.
Everything was super efficient and I had great customer service.
Extremely personable service that was seamless from start to finish. Furthermore, I received updates throughout. Faultless!
My dealings with Simon were exactly as expected from the BMW brand.
make you welcome nothing is to much I bought my car from there and will keep going back
Car was collected work completed and delivered back to my home...works for a busy guy such as myself.
Again good service and communication with updates
Well organised through the Covid pandemic. Polite, friendly staff who made you feel very welcome and I was put at ease immediately
I have received a video of the car after the service.
Staff v pleasant & always keep me informed on progress
car returned clean,tidy and running lovely
Good service and communication
Great service and helpful support from Jasmine. I appreciated the car being picked up from my home which was very helpful.
As above very good service and communication.
This time I was very happy with the service provided
Staff friendly and cooperative .
Prompt friendly professional service. All good Covid safety. Couldn't fault them.
I got a text to let me know my car was in the queue, a text after and also a call from the lady that checked my car in. It also got cleaned in and out FOC!
we were very pleased how we were treated whilst waiting for our car very comfortable looked after by a BMW lady with cups of Coffee and biscuits. Booking our car in was very easy and everyone was very kind- and the best bit was after a service and mo
Video showing all works completed and the current condition of the car and with the added part of watch outs and future recommendations Well described of work completed by the mechanic. Car handed back in clean and safe condition. Well done
Friendly professional straightforward
The Experience was exceptional, Keeley Jowers looked after me for my service she was amazing Keeley Advised the car would be ready by 5pm, I asked if there was any possibility to have it done sooner and by 1:30pm the car was done and ready to go
The car is going well , what else can I say. Seemingly a good job done.
My car is now purring again. Thanks
Having taken my BMWs there for the last four years I have been given no reason to go anywhere else. The team always seem very accommodating from the Dealer Principal to the reception staff.
Because I love my BMW X1 xline. Smart car & great to drive
Roger Greenwood our sales person was very professional, listened to our needs and ensured we chose and purchased the right car. Covid restrictions meant it was a different kind of handover but we had all the time we needed with him.
We had a 24 hour test drive, which made us very interested in the product. Our salesperson matched the trade in value offered by other manufacturers and worked hard to sell us a new car, he allowed us time to make our decision.
Straight forward and excellent service.
Everything explained to me as the sale progressed and my various options
Smooth transition into new car
Felt very comfortable and friendly.
All fantastic and Richard Rhodes is spot on and very helpful.
Great service from George Welsford.
George is and always has been a very good salesman
This is the forth bmw I have purchased from Wollaston so they must be doing something right.
All the paperwork was explained fully and the demonstration of the car that Simon gave on collecting it was professional. He understood how I would enjoy the car to the full potential.
Had a test drive and picked up new car a week later
Adam Jepson is more than a salesman - he is an old friend...
From the moment I walked in the dealership I was looked after from very friendly staff, they were dressed casually but looked very smart with the BMW logo'd shirts, such a relaxing environment.
Always get a professional and friendly service.
I changed my mind a couple of time of the engine and they were very understanding. Delayed delivery from end July/Aug so I could get a new plate. Only one problem - car paintwork had scratches on delivery - they are sorting a machine polish.
Excellent, Clear details. Provided with a test drive and video of the actual car I ended up buying
outstanding sales service throughout all of my car purchase transactions. Excellent friendly team at Wollaston BMW Northampton. Highly professional and knowledgable.
Service provided by both Nicole and George was great. Was kept informed throughout the process and George even took time out of his holiday to return my call. Car looked great in the handover bay when I collected it.
Courteous and professional
Wollaston
Northamptonshire
