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About Us Wollaston BMW.

We are the authorised BMW Retailer in Northampton. For all your BMW needs contact us today.

Latest News & Events

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BMW X1 now available on the Motability Scheme

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Enjoy £1000 from Wollaston BMW.

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THE BMW 1 SERIES.

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BMW Help: Recalls

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The new BMW M5 Competition

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The new BMW 8 Series Coupé undergoes driving dynamics testing in Wales

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The New BMW Concept iX3

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We’re on Instagram!

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The all-new BMW X4 is coming.

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The new BMW X2

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Fixed Price Servicing

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The new BMW 2 Series Active Tourer & 2 Series Gran Tourer.

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ADBLUE®

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0% Finance on all BMW Service & Repairs

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Prices lowered on brake servicing

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The new BMW X2

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BMW Golf Cup International UK final

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Wollaston's Triathlon raises £4,000 for NCTLC

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Impress with the new BMW Shadow Edition

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Help us send 15 children with cancer to Disneyland

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Wollaston manager wins gold in the British Transplant Games

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Wollaston BMW supports the Northampton Half Marathon

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Guardsman PPE receive their 3rd new fleet from Wollaston

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Wollaston Golf Day raises Over £3,500 for charity

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Great success for our corporate team!

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The new BMW 4 Series

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BMW Cruise e-Bike Protonic Dark Silver

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Wollaston Motors has raised over £17,000 for NC TLC

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Where Next?

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Wollaston customer wins BMW Golf Cup International

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Wollaston Motors Charity Fundraising Night

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Northampton General gets new life-saving Machine

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Elvis's BMW 507

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PGA Midlands Pro-Am Golf Day

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Wollaston Charity Golf Day

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NC TLC is our 2016/17 nominated charity

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52 BMW's and MINIs supplied to Barnard Marcus: Our biggest ever handover

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Tyre Safety

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Complaints procedure

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Wollaston BMW - Proud Winner Of BMW's Used Car Retailer of the Year Award 2015

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Northampton warehouse due to expand

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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What is BMW Connected Drive?

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What is a BMW Genius?

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BMW Summer Event

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Wollaston BMW

Complaints Procedure

As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedure

Complaints Procedure

Meet the team

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David Glover

Head of Business

Rob Day

General Sales Manager
  • Department Sales

David Orton

New Car Sales Manager
  • Department Sales

Adam Jeyes

New Car Sales Manager & Motability Specialist
  • Department Sales

Mike Cantillon

New Car Sales Manager
  • Department Sales

Max Cruttwell

Used Car Sales Manager
  • Department Sales

Pete White

Used Car Sales Manager
  • Department Sales

Michael York

Service Manager
  • Department Aftersales

Hannah Clouting

Service Manager
  • Department Aftersales

Mark Pindar

Bodyshop Manager
  • Department Aftersales

Denis Kudasev

New BMW Product Specialist & Motability Specialist
  • Department Sales

George Welsford

New BMW Product Specialist & Motability Specialist
  • Department Sales

Richard Rhodes

New BMW Product Specialist & Motability Specialist
  • Department Sales

Ed Boje

New BMW Product Specialist & Motability Specialist
  • Department Sales

Katie York

BMW Genius

Roger Greenwood

Used BMW Product Specialist
  • Department Sales

Grant Drage

Used BMW Product Specialist
  • Department Sales

Prem Dawett

Used BMW Product Specialist
  • Department Sales

Mark French

Used BMW Product Specialist
  • Department Sales

Paul Jones

Used BMW Product Specialist
  • Department Sales

Jim Turney

Used BMW Product Specialist
  • Department Sales

Alice Flower

BMW Service Advisor
  • Department Aftersales

Carl Chambers

BMW Service Advisor
  • Department Aftersales

Davinder Aujla

BMW Service Advisor
  • Department Aftersales

Emily Rimmer

BMW Service Advisor
  • Department Aftersales

Kelly Masters

BMW Service Advisor
  • Department Aftersales

Matthew Wilson

Group Financial Controller

Jonathan Martin

Group Vehicle Stock and Buying Manager

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Slight confusion with comms; SMS text to say everything was fine, then voice-message left stating vehicle could not be fixed that day resulting in a wasted trip. My mobile provider's issue as the voice-message was delayed.

Service

Woolaston always look after us well. The staff are helpful and courteous and the service we receive is always good. The reason for the 4 not five stars? The issue with my crashing head unit is still not resolved and the car will need to go back.

Service

Despite the issue with my car being a 'known problem' I am still awaiting a call to say that the part, which is on back order, has arrived.

Service

Team tried to help me out and a manager called me back..

Service

Do not like the video report by the engineer walking round my car. Despite playing it over and over I could not hear what he was saying because of background noise. Would prefer a paper report.

Service

Because I mean it.

Service

Work completed to time, car washed and clean well, price as expected.

Service

It was a recall and noone told me that it would need to be kept in overnight nor was i ever offered a replacement. Made me angry

Service

Pleasure to deal with. Great customer service

Service

Quality service, all round.

Service

I have an issue with corrosion of the alloy wheels and the warranty which has not been satisfactorily resolved. I am currently in discussions to reach a satisfactory conclusion.

Service

There was no faults found although nothing was mentioned about the items I had raised an issue with which still occur, I went all day without a car for no benefit.

Service

Because they're great.

Service

Major service completed, technician forgot to put oil in and I had to return to the dealership after warning lights came on during the journey home.

Service

Booked service online, called before a couple of days ago and confirm, went there and the lady said we can't do it, we have to order a part for USB map updates. I asked for a quotation. which I didn't receive or didn't receive any call

Service

I was welcomed when I arrived and introduced to an advisor who was very professional. I hadn't completely taken on board that I wouldn't be able to wait for my car to be ready the same day so had no easy way to get home so a lift was arranged

Service

They keep you informed at all times during your service.

Service

The last two visits there has been some issues regarding my tyre replacement insurance which was sold to me by the dealership with the car. The service team do not seam to know how the insurance plan works and I had to speak to Michael York.

Service

Car was ready on time and had bee cleaned well but I feel £400 for oil and micro filter change, just a bit pricy.

Service

On reaching home after the service. I discovered that the computer had not been reset by the mechanic, so the dashboard still shows 3 red figures when engine is started. I live 45 minutes from Woolaston. It's very inconvenient to return for a reset.

Service

The service desk were great and a pleasure to deal with Jasmine. The issue I had was the ordering of the part and several failed attempts.

Service

The person that I dealt with, Davinder on the reception desk dealt with a very difficult situation well, although it is on-going.

Service

I had to return to the dealership to complete the work the rating I do give is 2* but your system doesn't allow me to move forward with the survey totally dissatisfied

Service

Very helpful and solved the issue - thinking outside the box

Service

Again very good experience. I requested that the car be available by 4.00 pm. It was ready by 3.00.

Service

Very efficient Only complaint when I arrived there are no specific parking for the loan cars and I was rather rudely spoken too by one of the valeting staff who was also try to park a vehicle

Service

The service was good but the person was rude and discourteous.

Service

As above. Great service

Service

Visiting Wollaston is always a pleasant experience.The reception staff are on their game, the showroom was interesting and interactive and Dennis, who deserves a pay rise on a weekly basis, was as friendly and engaging as ever. First class service.

Service

I am confident that my car gets the right treatment and parts.

Service

Honest and trustworthy from start to finish

Service

I could'nt fault the service I received

Service

As question 1

Service

Service Reception lady Tayla was exceptionally good.

Service

Nice people, comfortable environment

Service

Valued the time taken to solve the problem

Service

I booked my X3 in for service recently. The assistance given by your service representative (Tayla) was polite and courteous. However, an issue was raised during the service, the approach from the technician was not what I would expect. Very poor.

Service

Each question I had was answered fully.

Service

The service was carried out in good time and an update given.

Service

Servicing has become very expensive and impersonal. I remain unconvinced that the problem that started after the spark plugs were replaced in a service has been resolved. The dealer claims that no fault was found but did not do an emissions test.

Service

First time fix didn't work and had to drive home on a second hire for another day.

Service

Nothing was too much trouble; staff were very helpful.

Service

The service on my BMW was carried out well and the car performance was much improved afterwards. There was a recall to be attended to causing a delay but it was explained well by staff and I was happy to wait for it.

Service

Check in and work done to a high standard. Communication of vehicle being ready for collection at the end of day could be made a bit earlier rather than last minute.

Service

Again EDS attention to my needs is amazing, never feels like a sales process

Service

We took our car into last week for a new set of tyre's and the service we stayed and waited till the car was finished.BMW showrooms always look smart and clean -tidy whilst we waited we did look at one of the cars in the used showroom .

Service

They gave me loan car to use whilst further diagnostics were carried out on my car, so that was good. But other than that, I had to call to chase sometimes. Also had to speak to head office regarding my complaint because no one would handle it there.

Service

I phoned to make the appointment because the central computer was constantly re-booting. I was informed this was a known fault and that they would need the car for 2 days. If I wanted a hire car to wait 6 weeks and had to wait 3 weeks otherwise.

Service

Salesperson dealt with professional and knowledgeable - deal agreed on new vehicle

Service

Tayla was very helpful and everything went really well for the short time I waist the centre.

Service

It was a long day for what was essentially a software update!

Service

My car was assessed and action plan put in to resolve issue

Service

No charge for diagnosis despite being told there would be, (AUC warranty,) all items done in the time frame indicated at time of booking and when dropping car off. Found additional work (leaky EGR valve,) and rectified.

Service

Extremely happy.

Service

The car needs Disks and pads at over £1000 when I can get genuine parts fitted for half that price at a reputable retailer

Service

The car was finished, serviced and washed ahead of the estimated end time so was very pleased I was able to get home sooner rather than later.

Service

Disappointing service, I have only had the car since Feb and I have had a problem with the connectivity of my phone. I was told it was software problem that cannot be fixed. My mum has new BMW to and has the same model iPhone to me and has no problem

Service

Video at 11:30ish suggesting work had been completed. I left message at 14:20ish to find out if I could pick up. Received text to say it was being washed and the service person would be in touch when ready. Heard nothing more so picked up at 17:30.

Service

Great service and kept well informed.

Service

No issues at all. Very helpful member of staff dealing with car whilst in for service

Service

Faultless services

Service

Whilst buying the car I was told an 'approved used' must have a BMW service history, later discovered that this is not true. You don't answer the phone. I was directed to BMW assist and told they would help, only to be directed back to the branch.

Service

Carl is extremely helpful and goes above and beyond to ensure my needs are exceeded

Service

a pleasure to have my BMW serviced by a great team

Service

Customer service and updates given by the new mobile app.

Service

kept up to date with everything that needed to be done

Service

Garage has to be restricted on using the car on public roads to prevent any further inappropriate use, I may use another dealer next service to get a balanced view of the BMW service network, they also unplugged the dash cam. and did not reconnect it

Service

Always a good service

Service

MY car hasn't actually reached the Wollaston destination for a check yet due to the failings of BMW GB support.

Service

The job was well done and a fault pointed out for me to sort

Service

Nice reception by everybody and courteous people. But I still have an issue with the car which I can't understand

Service

Good telephone manner

Service

As to be expected, this is a service by an authorised dealer. The servixe is great

Service

Dealt with in a polite and professional manner and any additional work was advised and quoted for for approval.

Service

Great customer service experience

Service

Didn't need brake fluid as done last time. Service interval on car however showed this still needed doing whereas the receipt from Synter & what you can see on your system clearly states it was done. Wollaston would not reset service prompt. I did it

Service

Polite and friendly staff.

Service

Stress free, first service carried out.

Service

Only issue was lack of bookings available due to being busy with recalls

Service

Wollaston is an excellent dealership which I have been going to now for 9 years. They always work hard to ensure you are seen as a valued customer whether bringing your car in for service or window shopping for your next.

Service

Done what was needed

Service

Booked in for what turned out to be a brake service, but mentioned that there was a rattle coming from the exhaust system. It was convenient to wait whilst the service was carried out after 2hours a member of staff appaered with a cash sale invoice

Service

After weeks of confusion over what recall work was needed to be done, special thanks should go to Holly for working out what was needed and booking in at very short notice, then also thanks to Alice for getting all the issues sorted on the day.

Service

I asked for rear discs and pads to be changed at an agreed price of £309, they never changed the discs only pads and told me the discs didn`t need changing yet 9,000 mile previously the dealer insisted that the discs badly scored they needed to be.

Service

They like to NOT admit that they did something wrong.

Service

As above.

Service

Car was turned around quickly and cleaned.

Service

Customer Service Staff were excellent, Car was repaired on time, under warranty and valeted.

Service

Good team always friendly and helpful.

Service

I liked the video of the tyre and brake checking process but I would have liked a bit more time information on what else was done. Perhaps a detailed print out of what else was done.

Service

Communications were good and all staff we dealt with were very pleasant and welcoming

Service

Very satisfied and considering my late reference to needing some minor bodywork attending to, a very swift and totally unexpected response by the body shop. Well done.

Service

Excellent Customer service

Service

Excellent service, especially from Carl.

Service

Although I still had to pay quite a substantial bill for the labour to fit the parts, the reduction in the overall cost was quite substantial due to the BMW act of goodwill.

Service

From dropping off my vehicle to collection the whole process was so easy and I was kept up to date whilst my vehicle was in Wollaston.

Service

Every thing was handled in an efficient manner.

Service

The men that pick up the car from my home are great and always call me first and turn up when they say. Holly at the service desk was great. The departments letting you down are the Parts and Tyres - They have no idea about customer service.

Service

Not withstanding my comments above I was very satisfied by my experience. Re the above experience as I understand it the problem would be with BMW, not Wollaston.

Service

Service was completed quickly, car cleaned and I was able to have a drink and do some work while I waited. It's just the fact the tyres had to be replaced so quickly adn the quoted price was £100 more than the same tyres at halfords.

Service

Issue could not be resolved in the day.

Service

Bob & the Wollaston team were very helpful and supportive throughout the purchase process. Any queries were addressed promptly and communication was excellent.

Service

Overall the dealer offers good customer service

Service

They got my name wrong

Service

I had to wait over 3 weeks from the time of booking to get an appointment for my service

Service

All completed very quickly and efficiently

Service

The car was serviced and valeted and whist this was going on,I had a coffee and a complementary breakfast.

Service

My partner and new born took our car in and everyone that walked passed offered her drinks and to check everything was ok including the tech by taking the car on last minute and giving us a courtesy car

Service

Well managed and informative

Service

It would have been 5 stars, but unfortunately I was totally disappointed with the standard of the car wash. The car was clean but the whole of the paint work was covered in swirl marks which I'm now going have to polish out.

Service

Very good dealership... Especially Denis the salesperson....

Sales

Some confusion/misunderstanding over optional extras on our vehicle but overall the experience was fine.

Sales

The sales exec Ed Boje is excellent. Although he was unavailable for the handover due to training, he kept me fully informed and had a colleague do the handover in his absence. Everything went extremely smoothly.

Sales

I can find nothing to fault my engagement or the service I recieved

Sales

Just unhappy that the car was making rattling noise in side of passages. George and the team dealt with the asap and provided my with a lovely x4 to insure my day job was not inconvenienced

Sales

We feel valued, cared for and trust our interactions with everyone. Ed kept us completely updated throughout the process and was extremely helpful.

Sales

George Welsford was professional and gave good advice. He helped us make our decisions without pressure

Sales

Please see above. This was the first time I have bought a bmw and a new car as well. The whole experience was very good and I am particularly happy with the service I received from Edward Boje.

Sales

Customer service always good from Adam and I did think the service overall at Wollaston had improved.

Sales

A smooth process throughout, as expected.

Sales

As stated previously- very impressed by Denis 4 years ago.

Sales

Met my price point required, car was in excellent condition, with fuel, nice bottle of wine. The only issue is the amount of time it takes to fill out reams of paperwork

Sales

Attentive staff and nice showrooms.

Sales

Very satisfied. All down to Grant .

Sales

My new car did come with a door dent, however this was quickly rectified by BMW.

Sales

It is what we have come to expect with BMW

Sales

Tony Soto Product Specialist has sold me my last 3 BMW's he always gives me 100% in time, experience and knowledge. also all the staff that I come into contact with are friendly

Sales

Sales staff very helpful, I was kept updated of the progress of the car, and it was very well presented when I collected it

Sales

Couldn't find fault with anything

Sales

Enjoyed the whole experience of purchasing a new car from start to finish

Sales

Excellent personal service from Bob Thompson at Wollaston Motors. He was most helpful in finalising our choice and kept us informed throughout the process

Sales

Ed, kept me updated with the delivery of the car, he allowed plenty of time to hand the car over so I did not feel rushed and was able to answer all my questions.

Sales

Took every care to make sure I was fully informed of the progress of my order. Helped me to make the right choice.

Sales

Went very smoothly with Denis as our main support

Sales

Richard Rhodes is excellent and showed patience while I choose the right car

Sales

A pleasant and enjoyable experience with a very knowledgeable and helpful BMW representative.

Sales

Delivery: Bob Thompson was very professional and spent quality time going through the layout of the car and the systems built in. He was friendly,honest and knowledgeable.

Sales

Great service and product

Sales

Delivered on time and helpful thought process

Sales

The process was straightforward and efficient.

Sales

Great experience