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As custodians of the BMW brand in Northamptonshire for over 35 years Wollaston understand the needs and demands of BMW drivers. Our prime objective is to deliver the highest levels of customer satisfaction. If however you need to raise a complaint with us, please follow our complaints procedureComplaints Procedure
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Work was carried out on time and vehicle was clean and ready for me to pick up.
Excellent friendly service from first point of contact through to drop off and collection. I was kept informed throughout by the staff at Wollaston.
Good service as always
Good service form start to finish and added on some additional work required without the need to rebook.
I had a problem with a scratch on my car after it had been serviced, but it was dealt with quickly, professionally and courteously, I feel if I'd had the same experience with another brand I would have been left unhappy
Professionalism, politeness and promptness
All work done as promised.
Consistently reliable, helpful and polite staff, always get a follow up call. Went over and above was expected on my recent visit.
From the moment I stepped inside I felt safe and lots of new practices were in place. Everything was explained to me about my service and mot and my questions answered.
5/5 did exactly as said, the was within the estimated price.
No faults or problems Car cleaned v well
Service department personnel are always pleasant and polite and my car comes back washed afterwards.
Was a good Visit
Very informative service with a video provided of exactly what was looked at and potential future look out points too.
Brilliant customer service
Great communication from technicians and receptionists
Service was quick efficient and I knew exactly what i was going in for. No mechanical jargon, open and honest about what I was going in for and the price before I booked anything in.
A date that suited my diary. Service was completed on time. Regular updates on what was happening with my car. Nice clean car on collection. Covid-19 measures in place and adhered to.
Again all staff have been excellent
Everything was super efficient and I had great customer service.
Extremely personable service that was seamless from start to finish. Furthermore, I received updates throughout. Faultless!
My dealings with Simon were exactly as expected from the BMW brand.
make you welcome nothing is to much I bought my car from there and will keep going back
Car was collected work completed and delivered back to my home...works for a busy guy such as myself.
Again good service and communication with updates
car returned clean,tidy and running lovely
Well organised through the Covid pandemic. Polite, friendly staff who made you feel very welcome and I was put at ease immediately
Staff v pleasant & always keep me informed on progress
I have received a video of the car after the service.
Great service and helpful support from Jasmine. I appreciated the car being picked up from my home which was very helpful.
As above very good service and communication.
Good service and communication
This time I was very happy with the service provided
Staff friendly and cooperative .
Prompt friendly professional service. All good Covid safety. Couldn't fault them.
we were very pleased how we were treated whilst waiting for our car very comfortable looked after by a BMW lady with cups of Coffee and biscuits. Booking our car in was very easy and everyone was very kind- and the best bit was after a service and mo
Video showing all works completed and the current condition of the car and with the added part of watch outs and future recommendations Well described of work completed by the mechanic. Car handed back in clean and safe condition. Well done
Stress free .
I got a text to let me know my car was in the queue, a text after and also a call from the lady that checked my car in. It also got cleaned in and out FOC!
Friendly professional straightforward
The car is going well , what else can I say. Seemingly a good job done.
My car is now purring again. Thanks
The Experience was exceptional, Keeley Jowers looked after me for my service she was amazing Keeley Advised the car would be ready by 5pm, I asked if there was any possibility to have it done sooner and by 1:30pm the car was done and ready to go
Having taken my BMWs there for the last four years I have been given no reason to go anywhere else. The team always seem very accommodating from the Dealer Principal to the reception staff.
I had a major problem and they were brilliant and helping me
Service completed in less time than anticipated.
Excellent staff and excellent service.
Everything did what it said on the tin
Very quick and convenient service 'while you wait'.
advised when car ready ( in the time promised )
Work has been carried out very well and on time.
Delivery & collection aside I am really satisfied with not only the service but the way a warranty issue was dealt with at the same time. From booking the service to the end I was kept informed
Are collected and returned cleaned and sanitised, delighted!
explained everything needed to get the car in and out of service, during changes for covid
Both service advisors were lovely polite and professional.
Excellent service. Can't fault the service provided by Wollaston BMW
good knowledge of what was required and well looked after during the wait.
Had a tyre issue and needed it sorting with immediate effect, and it was
Excellent customer care and taking all possible precautions during the current pandemic
Very thorough and clear explanation
Emily and the service team are always a pleasure to deal with. Easy to contact and everything complete in a timely manner.
did what they said
Told would take 3-4 hours,was done in under 3.
My service was brilliant. I had everything explained to me and even received a video of the work carried out to the vehicle. The work was completed on time.
The high quality of the staff and service coupled with the information received regarding the condition of my vehicle was both satisfying and timely.
Even in these strange times everything was straight forward and easy
Efficient and friendly.
Great communications on the MOT & Service
Picked up on time
My vehicle was completed on time washed and returned to me sanitised.
Really professional and very friendly and helpful
Prompt and swift service
Waited for vehicle and completed in one hour
Service Reception Team very helpful and polite. Also spotted by Sales Manager from vehicle purchase keen to have conversation. Highly professional team.
Car was serviced and cleaned promptly.
Work completed well within quoted time.
Very good level of customer service.
Had. No problems everything was as expected.
A very smooth operation and aclear explanation of what had been done.
Service provided by both Nicole and George was great. Was kept informed throughout the process and George even took time out of his holiday to return my call. Car looked great in the handover bay when I collected it.
Courteous and professional
Attentive staff, provision of refreshments, did not feel pressured into buying.
Grant made me feel like a valued customer,he was very patient when questioned,information,reassuring & he assured me that after sales would be sympathetic & do all they could if I was to have problem with the car,while it was under guarantee.
Took longer to get car but only because of COVID 19/Lockdown. Relaxed/Friendly atmosphere at the Centre. Will be definitely purchasing another car in a few years time.
Excellent customer service throughout by Grant
I worked in the trade at start in early life with Aston Martin and wanted a car that matched up. That is why I bought a 118i Sport
Given all the problems with Covid 19 the sales team gave a first rate service.
We were completely happy with the staff,especially Richard Rhodes. They were polite and friendly
Best showroom and customer showroom and service teams are friendly, informative approachable and more than anything non-judgemental.