A customer warranty update from BMW UK.

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A customer warranty update from BMW UK.

We are pleased to share that BMW UK are committed to supporting our customers during the temporary closure of their retailers. Acknowledging that there are many questions being asked around warranty and service work, the below update issued by BMW UK will hopefully answer any questions you may have during our temporary closure.

Please also be assured that if your car is not currently within warranty or if you do not have a BMW service pack, but your vehicle is due a service during our temporary closure, going over the service indicator by the advised 3 months or 2,000 miles (whichever is earlier) is still OK as long as you keep your fluids topped up.

Service schedules:

Customers requiring a vehicle service during the delays caused by Coronavirus can rest assured that the warranty will be unaffected by this disruption. All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will be protected in full by any applicable warranty.

Warranty expiry:

For customers with a warranty expiry during the coronavirus restrictions (from 14th March 2020 onwards), we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled. Customers in self-isolation beyond 30th June will be asked to contact you to arrange for vehicle collection and delivery.

Service packages:

BMW will honour Service Inclusive packages expiring between 14th March and 30th June 2020 for any overdue work.

As the situation and timelines associated with workshop restrictions remain fluid, we will be reassessing the timescales on a regular basis.

The BMW UK website has been updated and features a number of questions that customers have asked over recent days. We have provided an example of the most common questions and answers below.

FAQ's:

I can’t get my car serviced due to coronavirus shutdown. Will this impact my warranty?

Our vehicles use condition based servicing (CBS) to actively monitor when your car requires a service. To maintain the BMW warranty customers should ensure their vehicle is serviced as close as possible to the expected service schedules.

All cars serviced within 3 months or 2,000 miles (whichever is earlier) of the service indicator will be protected in full by any applicable warranty.

If your car is an M-car requiring a 1,200 mile running in service, you should not exceed 2,000 miles. Please contact us on 0370 5050 160 if you are affected by this.

My warranty has expired during the coronavirus closures. How will this impact me?

For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. End of warranty checks due during this period will also be fulfilled.

Customers in self-isolation beyond 30th June should contact a BMW Centre to arrange for collection and delivery.

My service package is about to expire but your retailers are closed due to coronavirus. Can I still claim the remaining service under the package?

We will honour any service due under a service package that has expired during the coronavirus closures.

I have a problem with my car and the warranty is expiring. However my retailer is closed due to Coronavirus. What do I do?

BMW is committed to supporting customers affected by the closure of our retailers during the coronavirus restrictions. For customers with a warranty expiry during the coronavirus restrictions, we will extend your warranty coverage until 30th June 2020. Customers in self-isolation beyond 30th June should contact a BMW Centre to arrange for collection and delivery of your car.

If your car is unsafe to drive, please contact BMW Roadside Assistance on 0800 777111 and we can arrange for a trained technician to attend.

Please note that if you are a key worker Wollaston BMW will continue to provide essential maintenance work during our temporary closure. Please get in touch directly for more information.